Service is so bad. Let's start with the fact that im a girl, I have no clue about tools & don't care to know . Okay anyways, I went in to help my boyfriend get a tool that he wanted that was on sale (he was at work so you know W girlfriend for going so early and help her man) ANYWAYS, I asked for help where to find it and he pointed me to the direction but I specifically asked if he could guide me to correct spot cause it was gonna take me forever to find it. Anyways I was trying to find the right tool and then the worker came back and stood behind me and I think he wanted to help now. So then I go to checkout and the tool was already there. So it's like he wanted me to struggle for no reason. Is this store ANTI GIRLS???. I am just a freaking girl man. What a horrible experience. I hate a man store. Anyways W girlfriend. L customer service read more

Harbor Freight Tools - Hardware Stores Near Me - Pleasant Hill, California

Recently discovered this chain and I'm hooked! So many great specific items without the business of a big box hardware store. Purchased a roof rack for my car with other hauling accessories. It was easy to find the items, get help from associates and install them when I got home. Even returning annoyed I didn't use was simple. Sign up for the free membership so you always have your receipts! There are a few seasonal odds and ends around the store, currently the camp chairs and tables are a hot buy. read more

Harbor Freight Tools - Adjustable roof rack - Hardware Stores Near Me - Pleasant Hill, California

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This store doesnt have the items they claim to have in stock. What a waste of my time and money. You make me buy a member ship then dont even have the items in stock read more

Harbor Freight Tools - Hardware Stores Near Me - Pleasant Hill, California

Went in to find a replacement auto plug for one I bought from this Harbor Freight store... There was 1 working a register that just pointed to a isle and 4 employees standing talking about the "bitchin car he loved" but not one would stop to help me as I wondered looking and looking ??? What the Heck was that??? Sad read more

Harbor freight is awesome!!! My buddy just came off a flight from Israel and had not ate since before his flight. He came with me straight to harbor freight and started feeling sick. They brought him their last two waters and an assortment of snacks to help him get the blood sugar up! read more

Harbor Freight Tools - Hardware Stores Near Me - Pleasant Hill, California

While customers were waiting in line to checkout the store manager (or someone) decided to conduct a cash count at the single open register. This completely stopped the check out process. Terrible customer service. read more

Wow, went in Sunday morning for a couple of items. The three young men working were attentive and so helpful. I was blown over by the customer service. Although one item I needed wasn't in stock, as I was checking out, the cashier got a call from one of the three guys and he'd found the item and ran it up to me. Customer Service above and beyond. Thank you for the great service! read more

Great customer service from Zack today, called in the phone and he had all my items ready for me when I walked in and checked out. He was courteous, had a smile in his voice as well read more

This place has the worst customer service, the manager was unprofessional and could care less about keeping customers happy. The fact that you can charge a restocking fee on brand new unopened items is appalling. I'm never coming back here and will take my business elsewhere. Don't support a business that makes its money from scamming you with fees on BRAND NEW UNOPENED ITEMS. read more

Harbor Freight Tools - $56 restocking fee?!? What a joke!The item was brand new unopened with the factory seal still on it. - Hardware Stores Near Me - Pleasant Hill, California

Very friendly service considering discount atmosphere Be vigilant, as some of their least expensive items, are lesser quality. That said, many decent buys on national brand tools. Selection also lots less than home depot or Lowes . Very convenient and fast checkout. I check here for sales and promotions, when I want to get stuff same day. read more

Angel is an awesome manager in Pleasant Hill. I had the pleasure of dealing with him today and received excellent, exceptional customer service! He demonstrated valuing me, the customer! Something we don't see much of these days! Harbor Freight is lucky to have him working there. read more

We will miss Joe and at this location. Great staff and inventory. Thank you! Helped me around the store. Top level service

Went into the store and Tre gave me the best customer service. Would definitely go back.

It had everything thing I needed and very helpful with finding the items for detailing me car.

We've never had an issue with this store, nor have I had the displeasure of having to deal with the store manager, David. Would be F I V E stars for the rest of the staff and shopping experiences we've previously had. But it's Z E R O stars for the interaction I experienced with David today while trying to shop. Staff, mostly management (David) need additional training on what a medically protected class is, that they are protected by the state and what they cannot be discriminated for. Shopping is already hard enough that I do not need any additional issues. Two stars for the cashier who was incredibly helpful and did his best to assist. If you fall under a protected class, "shop online" as I was told because you're not welcome in his store. read more

Horrible customer service. Lady sitting with her back to the door shouting WE'RE CLOSED when she feels some one behind her. Doesn't acknowledge the customer once. 7/14/23 read more

Not sure what happened here but the staff if friendly! They got rid of the mean girl and all the unfriendly ones! The place is awesome now. Well stocked and clean! read more

8/30/2021 ! I was come to this store buying the storage for my wife ! I can said that's the first time and also last time i been here ! Thats storage about 100 pound, one guy come to cashiers and talk to his employee! Pay it first and tell me take the car go to the back door pickup, I am okie about that ! After that he bring the storage to me and leave that on the floor and closed the gate , he said to me " thats your storage" I am so surprised , how can you be the manager, and what i can get that **** storage to my car ? I never come back that store anymore! Feel so terrible read more

Harbor Freight Tools - The ways service from " Manager" take the storage to customers car! - Hardware Stores Near Me - Pleasant Hill, California

Love Harbor Freight!! They are cheaper than every other hardware store. Yeah sure, sometimes the power tools are 'destined to break' BUT they stand by the warranty no questions asked every time!! This last time we had a project and needed an extra impact gun, well, the motor would burn out after a couple of hours. I returned and exchanged that tool 4 times in 2 days!! Some tools we have gotten there have no problems at all. Still, in my family when work starts it is awesome to know that when the guys break something I can run and get a new one.. And as for the non-powered little tools, the prices still cant be beat. Work on men! When you break it I will bring you a new one. read more

Great place with all the tools I needed at good prices. I went in today for a torque wrench and a deep well socket. When I went to the counter, I had a coupon on my phone which they scanned. Then for some reason the checkout machine where you put your credit card in froze. They did all they could to fix it. But it didn't work. So they checked me out on a different register and gave me another fat discount for my inconvenience. Friendly people, good service, good tools. If you just doing home jobs this is definitely the place to go to get your stuff. read more

Look what I bought on sale during the Harbor Freight Parking Lot Sale, August 21-23, 2015: I bought the following: 1. A three-tier, red metal cart for $39.00 2. Three heavy-duty strength camouflage rope 3. Brass metal, garden hose adapters This time shopping at this store despite vowing never shopping at the store ever again but, a second chance should be tested . . . Wow~the employees are more helpful and very courteous! I was pleasantly surprised how helpful the three employees working at the store were! The parking lot sale had so many awesome deals but, my objective was buying the three items listed above due to necessity; I refrained from buying other unnecessary items on the spur of the moment, on a whim, spending spree . . . I really had to brace myself putting the breaks on, controlling how much I spend at Harbor Freight because if you don't, whoa-you'll most certainly be too festive blowing your budget out of the water, if you know what I mean! read more

Harbor Freight Tools - SALE is so in my DNA/RNA coding: I bought the last cart; no more in stock~sorry . . . NOT! Hah! - Hardware Stores Near Me - Pleasant Hill, California

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Watch out people. You'll get yourself in a metric ton of trouble in a Harbor Freight store. Whatever you need, they likely have it (well, no new car sales or mortgage refinances or kidney transplants, but anything else almost.) And not only that, the prices are unbeatable. That said, sometimes you have to do a little research on the brand of item being offered as that can vary. But unless you are hung up on blowing wads of money on uber-fancy-named products, just come to Harbor Freight and get just about everything you need. Warning - do not aimlessly wander this store's aisles, your debit or credit card may not forgive you. read more

I would give a negative star if I could. Was there for a welder and were sold Out and they would not honor me a pre-sale.the super visor refuse to order for me he said while supplies last.but when I check three other harbor freight,they said they can pre-order it for me. read more

We are regular shoppers at this specific location, and we were there this morning. My husband walked in the store, as I went into Party City to buy some things as we just moved into a new house in Martinez. He was walking around the store with a basket full, and some woman who looked like maybe the manager whispered to her co-worker "that's going to just go right out the door." In close enough proximity to where he could hear it. I told him he should've left the stuff on the counter, and given our business to another location or another place in general. But he purchased all his items and left. 1. I've worked in customer service before and that is disgustingly unprofessional to whisper about a customer to your coworker. 2. Why assume that someone is going to do something when you don't know anything about them? Moral of the story, we will not return to this location. And that manager/employee needs to be fired. read more

I purchased Harbor Freight's flagship red ICON 73" toolbox (with a matching end locker and stainless steel top) on 8/27/2020, but unfortunately I cannot leave a true product review because my order is currently sitting in the back of my local HF, waiting to be delivered. The offer of "free shipping" plastered all over their advertising appears to be a complete sham. The delivery of my entire order (from the manufacturer to the physical HF store) was delayed twice beyond the original delivery date given to me (3-4 weeks). I can understand this since the items apparently are made-to-order and since we now live in the era of COVID. Apparently everything arrived at the store almost two weeks ago, but I have yet to see any of it because the store documented an incorrect shipping address (they had my home address listed; I wanted it delivered to my work) when I made the purchase. The store told me to clarify the correct shipping address with the shipping company (who HF sublets the delivery of ICON products to) instead of correcting the error immediately when I brought it to their attention during the purchase and pre-approval process for HF credit. That's the worst part--I financed a large portion of this purchase with HF credit, and the first payment has already come due (remember how I still haven't received my order yet? I'm literally making payments on items that are not in my posession). I contacted the bank which holds the loan for this, and they were nice enough to halt payments without accruing any fees for 60 days while my claim was investigated (I told them what you're reading now). I went into the store to see if my items had arrived, and they confirmed that everything was on-site, for my order specifically. Immediately after discovering this they looked me in the eye and asked me, "Is your truck outside?" as if I was going to be picking up the box and bringing it to my work myself! After telling me there was free shipping on ICON products! Fifteen feet to my right from the register was the exact box I ordered with a "FREE DELIVERY" sign facing me! They also laughed at me when I said my first payment had come due two days before, while my order is sitting in the back of their store, undelivered. I've since called the shipping company twice (who actually hung up on me the second time after I was on hold for 30 minutes while I was at work), and apparently the shipping company required approval from HF for the updated shipping address. I've heard nothing back from HF or the shipping company regarding this. I've called them back twice over the course of several days, both times saying they've escalated my case to the ICON team and upper management at HF. Each time they tell me to expect a call back in 2-5 business days. The box, locker and stainless steel top seemed really nice and high quality in the store, and everyone I've spoken to in-store and over the phone has been friendly enough. They don't seem to have any sense of urgency about delivering their flagship products AS ADVERTISED. Perhaps this line of products are nice, but the customer service I've received has been entirely lacking. Perhaps purchasing a toolbox from a more reputable company would have been a better idea. At this point I feel foolish for taking HF at their word. And believe me--I'm not rooting for HF's tool truck competitors. The quality of the box was enticing enough for me to make this purchase in the first place. I'll update my review once I actually have the items in my possession. read more

First time was last week!!! Ohhh I'll be back :) they treat you well and have what you need. I'm sure of it

HORRIBLE. Yesterday, I paid over $700 for a generator for my business. All of the employees had a terrible attitude and that is not usually the case from previous experience at this location. Today we filled the generator with gas and found the fuel cock broken and leaking all of the fuel. We drained all of the fuel out of the tank. It took a LONG time. We spent 1-1/2 hours dealing with this. When we went to return it they said it had fuel in it and it needed to be removed. It may have had a teaspoon in it! When we tried to remove it in their parking lot they said you cannot do this here and now we will not take it back here, you will have to go to another store. I called and talked to Angel, who said he was the manager. Apparently, he is the cause of all of the poor attitudes there because he is a dick. Absolutely no customer service skills. He would do nothing to help. He said to take it to another store. I'm done with this place. read more

I've seen their flyers in and out of the newspaper, and eventually I knew I'd have to stop in and take a look around. That's a good thing as it saved me the trouble of making an online order for something I probably didn't want or need in the first place. This is an OK discount tool store and you really do get what you pay for. However, since no one will ever mistake me for a master craftsman, there's a lot of "putter potential" here for those odd household jobs that sometimes require a quick trip to the hardware store. read more

Harbor Freight is one of my all time favorite stores. Great tools at amazing prices and always some useful freebies to collect. They stand behind their products with a great warranty and awesome return policy. It can get busy from time to time but the staff moves quickly and they're always quick to open additional registers if needed. Really no need to shop anywhere else!! See ya soon Harbor Freight. read more

Harbor Freight Tools - Some goodies from our latest Harbor Freight haul!! - Hardware Stores Near Me - Pleasant Hill, California

Normally yelps are about bad things this weekend is treated like shit from a lot of stores like they were out of their way to get a chance to work for a living what the harbor freight asked the manager about some wrenches they said they had some in stock managers name is John for once you got treated like a customer like the man wants to work and get things done Great guy knows how to work a business if I had a business I would hire him The whole point of the story was that the fact he went out of his way to make The customer happy read more

Was in store tonight 8/42022 at 6;45 pm..Was dismissed by heavy set gal who put her hand up as to stop me from asking a question. I regret purchasing the inside track membership now because I wont be ever going back..No one was in store and she wasn't going to do her job. Poor customer service at this store..good thing lowes is close and I got what I needed there..it was only a 200.00 item so no big deal but she cost harbor frieght a 200 sale..and all future purchases by me and everyone i Know read more

I bought an air compressor here recently. Brought it home and kept in box in garage till needed. 3 months later, I needed it so I hooked it up. Didn't work. I called with receipt in hand to see if I could exchange it. Apparently there is only a 90 day warranty and I was 1 week past that. Store manager said there was nothing he could do. I am a service tech and a consumer as well. I understand the importance of customer service. There are exceptions available from manufacturers, if not, sometimes just satisfying the customer is worth the cost to do so. Well, the $60 compressor is in the dumpster along with my loyalty. Amazon just gained more of my loyalty, although I do try to keep my money local, the cost of poor service can make a difference. read more

It's no secret that you can always find what you need to get a job done at a great price at Harbor freight!

So Like other reviews say, you have to be discerning and realistic in what to expect from knock-off tools. It took me a few times to realize that just because it says "Compare to Porter Cable" does not mean you should. That's just Crazy talk! If your job or REPUTATION depends on the outcome of a project, best not to cheap out. I once was on a job and had purchased a knock-off Sawzall type saw at HF. I did not finish the 1st cut when the motor smoked and seized! Thank goodness I also had my Milwaukee with me! I bought it new in the 1980's, and it has literally been 20' to the bottom of the delta and just keeps on working. I've since bought a new Milwaukee, for my main Sawzall. If I added up all the money I've wasted on cheap crap at Harbor Freight, it would have paid for many high quality tools. DUH!!!!! As HF's prices have gone up and their COUPONS NOW EXCLUDE ALMOST EVERYTHING, It is easy to just go straight for quality. My quibble is more with HF corporate. I am inundated with HF ads, almost daily with fine print so tiny, it can't be printed legibly (get out your HF magnifying flip-up googles with the light that never worked) If you can read it you'll find it expires almost immediately, but worse, read the exclusions! Pretty much no power tools are allowed. But that's actually good news because they are mostly what will let you down. The supposed discounts are ridiculous because no one with a brain would ever pay what they claim their regular price is! I'm looking at todays ad now. It has a Franklin Brand (probably one of HF's new "house brands") 17' ladder for $109,"Compare to Little Giant" I have looked at both ladders closley and Little Giant is FAR superior and it is on sale right now at Costco for $149 ($40 off). It's way more than $80 better IMHO. What is your life worth? Just sayin' HF does have a nice little Snap-on style 1/4 inch drive ratchet with the swivel head-perfect for fuel injectors. The Snap-on is $100! (but made with good steel, etc.) The HF knock-off is less than $20!!! STILL TOO HIGH! (See tip #2 below) If it is mission critical, don't cheap out... but for cheap one-off's, they do have a large selection of niche tools at reasonably low prices. Tip #1: Tired of finding that your HF coupon is expired? get your coupons out of magazines (I'm thinking Popular Mechanic's, AAA magzine, and others). The are dated a few months out as opposed to the one in your mailbox today that is good for a few days only. Tip #2: NEVER TRUST HF RATCHETS!! I HAVE HAD MORE THAN ONE BREAK AND YOU CAN BE SERIOUSLY INJURED, or at the least, all cut up. Always push with your palms open, or take similar safety measures. For light work like injector rails they are ok. I mainly keep old American made tools or some Japanese tools for my use. Steel matters. Quality, not quantity. Tip #3: ALWAYS BUY THE EXTENDED WARRANTY FOR ANYTHING WITH MOVING PARTS. When it dies prematurely (And it will) they will replace it with another of equally dubious quality!) If it's so bad that you end up returning the tool, you can return the warranty too if it hasn't been used I think (read the terms). Good luck and happy cheap skating! read more

So here's the deal. It's harbor freight. Right? That means lesser quality Chinese made stuff. But don't knock it altogether. Personally I don't buy anything with too many moving parts from them. But: pullers, hammers, tarps and wrenches are fair game. Sometimes it's cheaper to buy a one time tool from these guys than to rent it. Fuckit. You just might use the damn thing more than once. I dig harbor freight. It is what is. Subtracting a star. Bought a piece of equipment from this location and it was missing a very crucial part. Discovered this when I was in the middle of a project. Had to drop everything and go all the way back to the store for the part. Also, I bought a come-a long and it broke. Starting to think I shouldn't shop here anymore. Was looking at another piece of equipment to buy, and there were all these pictures of the equipment broken or leaking fluid, posted by folks who had purchased it already. read more

I've been to now 6 different Harbor Freights in California. If you've never been to a HF, think of it as a discount tool place that sells a ton of cheap, Chinese made tools and power tools. If you know what you're looking for and know tools, you can discern which ones will last and which ones probably won't. The rep for HF power tools though is typically on the riskier side. I've had HF power tools burn out, but if you have a project that is one of those once in a life time deals, it's probably better to buy it rather than renting a tool. This HF is great because it has a huge lot. It shares a lot with a Party City and a nearby battery store (which is cool and sells lots of obscure sizes of batteries). The layout is typical HF: clean aisles, predictable layout of merchandise, good signage, etc. The variations you get in HF in general are due to two things (these are just my 2 cents): - power tool breaking down too quickly - poor customer service I can comment on the last one: I find this store's customer service above average. I've been to some HFs back in So Cal where the employees had bad attitudes. So far, this hasn't been the case at this store. I've bought some random things here and all have worked well, esp this cheap furniture pad and tarp for our bikes on the patio. Lots to eat in this area too. Dare I say In N Out is just down the road? :) read more

I have been purchasing items from Harbor Freight for many years. The lessons I have learned make up this rather poor review. Most power tools are junk or near junk, with few exceptions. I am an amateur wood worker and have purchased several power tools in this category. My latest was a chop saw. It is essential that a chop saw cut at accurate angles. This one was so bad it never made an accurate cut. With about two hours of use the blade guard somehow struck the saw in mid cut splintering the plastic blade guard. I just put it in the garbage and purchased a Ryobi that cost about $40 more than the HF. I could not be happier with this saw. Currently the only other power tool that still survives in my workshop that was purchased from HF is a plunge router, but unfortunately the plunge lock is just about ready to fail. If you need a non-power tool you will probably be ok with HF. I have learned not to purchase anything that requires accuracy, durability, or has a motor. My other complaint with HF is their "fake" coupons. If you read the fine print, there are exclusions on many many items. Typically, these items are on the expensive side. You can save a few dollars using a coupon on a hand tool but I have not found any savings that is significant on a larger purchase. I feel that their 20%-25% coupons at best are unclear to consumers and at worse are a planned bait and switch tactic to get consumers into the store and not provide them with a discount on all items. read more

Yes, Harbor Freight stuff is cheap and works (from my experience). I always end up buying quite a few things and always cheaper than the other places. Parking is pretty decent. Staff is mostly nice and helpful. There is always a sale! read more

What an unbelievable experience of nothing but exceptional customer service....NOT! Robyn, who was wonderfully & extremely rude, did such a fantastic job of giving such unprofessional service! I had a Yelp check-in offer at Harbor Freight for a free flashlight with purchase; well, let's just say she was extremely ecstatic on not helping us out; in fact, she was so ecstatic that she happily refused to read the coupon code on my phone. I told her that I couldn't expand the coupon anymore on my phone screen and she stated that without the coupon code, she was unable to give us the flashlight. Filled with love and joy, I asked if there was anyone else that could read the coupon code. Robyn, with a spectacular smile, rolled her eyes and called for the store manager, Darrin, to come to the register. By this time, my happiness level was at an all-time high and Darrin took me to his office and we spoke about the treatment my husband and I received as well as the happy happy joy joy attitude we were feeling in the store. He explained that he was recently promoted and that CS was a big issue he was working on to improve. He said that Robyn should have scanned the coupon from the store circular instead of making the excuse that she wasn't able to help us out. After explaining to Darrin that we no longer wanted to purchase the items in our cart and redeem the free item, he took it upon himself to give us not one but two flashlights for our trouble and he stated profusely he hoped we would give his store another chance. We thanked him very much and as we made our way out of the store, the other cashiers quickly played it off that they weren't talking about us. I went up to them with a smile and said, "If you're going to talk crap about your customers, please have the decency to do it after we leave and not before. Have a good afternoon and continue your trash talking." read more

Last Saturday we were installing racks on the truck, making her that much more sexy. When the wrench I handed him pretty much broke midway through the job, Irish turned to me and said "A'right boyo, this'll be from Harbor Freight, so?" read more