Just wanted to share a truly positive experience I had with Belmont Hardware in Walnut Creek. I visited their store several times (too many times to count) to select new kitchen cabinet hardware for our kitchen remodel. I never had an appointment, I was always a walk-in. I was always graciously helped by Kris and never made to feel that I was there too often or being an inconvenience for not having an appt. I was able to purchase and return sample hardware pieces to see how we liked them at home on our cabinets before making a larger purchase. I never would have thought to ask to return the sample pieces but Kris offered it as an option, and it was very helpful in allowing us to bring several samples home to choose from at no cost to us. Even after placing an order for all of our hardware, we decided we didn't like the knobs we chose for a few of our cabinets. I rushed another knob order on Amazon so they could be here in time for our hardware install, and Kris still happily returned the first knobs for us, despite me not reordering them through her, and refunded my money, all very graciously and without any attitude whatsoever. I'm very impressed with her service. We love the hardware we chose. I priced out our hardware online with a handful of online retailers and to my surprise, Belmont had them all beat. Add to that Kris' wonderful customer service, and I have no hesitation in recommending Belmont Hardware to everyone I know. read more

Helpful service. I needed a mounting bracket for a towel rack and they quickly helped me to get the part. read more

Every time I have ever been here-they have been so rude, unfriendly and unwelcoming. They act as if you are a bother to them and they are irritated that you are there. It's shocking since they are in sales!!! I had a whole house in Diablo of hardware and fixtures to buy and now I have to go find another place to go because there is no way I am giving my business to them!! I hope the owner of this place is seeing this review!! read more

A brief shout out to Amy Carpenter and the excellent experience I had with Studio Belmont. I was in the position of ordering all the fixtures and hardware for bathroom renovation, and Amy handled all my questions, provided her own take on my selections, and was exquisitly communicative about purchase details, relative costs and values of options, and expected timelines for fullfillment. Delivery was prompt, professional, and unexpectedly easy. My contractor marvelled at the entire operation saying it was nothing like his experience with most showrooms. Brava to the professionalism of Amy and Belmont! read more

Kevin K, the showroom manager at Belmont Hardware in Walnut Creek is a rock star. He helped me source a hard to find Rohl part based on a few pictures I showed him. He jumped in, contacted the manufacturer without hesitation and then the replacement part showed up within days. For anyone needing hardware of fixtures, know that the customer service at Belmont Hardware is top notch. Thank you Kevin and Belmont Hardware. read more

Belmont Hardware - Rohl bath wand. - Hardware Stores Near Me - Walnut Creek, California

No Customer Service. Stuck Up Attitude. You Have To Make An Appointment Even To Pay And Order Over The Phone. I Guess They Don't Want Our Money. Will Go Elsewhere. read more

I was in a bind looking for a Schlage Thru bolt cap for a customer. Happened to be in the neighborhood of Belmont Hardware hoping they could help me. While Belmont tends to carry high-end hardware for the homeowner wishing to build a monument to their good taste and not Schlage, Gina Sullivan was the best! She knew what I was looking for, went online and located it for me to acquire when I returned to my office. Gina went above and beyond and could not be more impressed. We sell a lot of doors to homeowners in the Bay Area and need a top-notch go to company like Belmont Hardware. Thank you Gina for taking good care of me when you didn't really have to. Jack Cooper/RPS Remodeling, Inc read more

Belmont Hardware - Now our door installation is complete! - Hardware Stores Near Me - Walnut Creek, California

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This place has a great selection of cabinet and door hardware. Website is terrible. Pretty much ignored when we walked in. Not one sale person physically approached us and introduced themselves and offered help. When we asked a woman for help she hollered at another person that she has a big order and she's too busy. Still no help. I've ordered here before years ago (repeat customer), and our new project requires over $20,000 of door and cabinet hardware. They don't get my business. So I say look at the door hardware and order elsewhere! read more

Horrible service, worse follow-through. I ordered 4 handles (pre-paid) for a customer of mine and was told they would be transferred from another store within days (and I'd receive a call). After almost a month, I called for a status update - no response. I asked for multiple call-backs, none came. After several phone calls, I was told the handles needed to be reordered. I'm still waiting...completely unresponsive and not helpful. How does a company take your money and feel they owe you nothing in return? Belmont Hardware has provided me no merchandise, no communication, no follow-through and no ownership of their failed operations. ZERO stars read more

Amy at Belmont Hardware in Walnut Creek is an absolute treasure for guidance around any and all things plumbing. She has the patience of a saint and quickly and thoroughly responds to all of my questions (and I have no shortage of off the wall questions!). She also gave me the detailed insight I needed into manufacturing quality and reliability, as well as a better understanding of how the finish samples compare to the actual finished product and ultimately, helped me make a last minute change that will dramatically improve the look and quality of my primary bathroom project. I'm so grateful that I came across Amy and cannot recommend her enough, especially if you're looking for help with a bathroom remodel! read more

I like to recognize the excellent job that Steve did when placing my Kitchen hardware order. He was patient, attentive to detail and assisted me with my order and with the return of some of the pulls and knobs . Thank you to Steve for the excellent customer service he provides to his clients. Maria Reyes read more

I am actually sitting in front of Belmont hardware now, and sending this review, because I was so offended. Literally three employees sitting and talking looking right at us never offered to help. I had to stand in front of the woman at the front desk before she bothered to speak to me. If you are into that kind of snobbery, you will love this hardware store! read more

Decent selection of fixtures. The problem here is the service. Rude staff, with attitude for no reason. No follow up or support on products they sell when things break. Wish we hadn't used them for our home. Take your business elsewhere. read more

This place is awesome!! So well laid out with a plethora of door hardware, bathroom fixtures, hinges, etc. My engineer husband loved the selection. We are currently remodeling and appreciated the extra 25% off contractors discount which brought these prices down to very reasonable, especially compared to the other place we had visited (truitt and white, berkeley). There is Baldwin, emtec as well as some smaller brands like Montana Forge which is the one we actually went with. Nice customer service, very helpful and even stayed after a whole hour past closing to help us with our decisions. Informative and also honest in disclosing when they didn't know information or just didn't have experience. I respect that. Parking is easy in the lot and it's just off the freeway in Walnut Creek near the 680/ 24 junction -- not that close to downtown. They used to have a location in Berkeley just down the street where we live, so bummed that it closed down before we needed their services and products. Ps, we worked with Abel. read more

Yes, Virginia, there is a Santa Claus! On the recommendation of my friend, Rich, I walked through the front door of Belmont Hardware late Friday afternoon this week before Christmas. Under my arm was a brand new Baldwin Reserve entry lock set that I had purchased at a big box hardware retailer and had shipped to my home. I had attempted to install it and though I am mechanically inclined and can do most repairs around my home, this lock set had me baffled! I was greeted with a smile by Jack and when I asked for the expert on all things lock related he directed me to Samantha. I'd come to the right place! I explained my dilemma and stated my wish to have the lock set re-keyed to my existing house key if and only if we could solve the dilemma I faced while attempting to install this new premium front door lock set! Samantha unboxed the set and looked over the components as I explained my frustration with attempting to attach the exterior handle. After looking over the parts, Samantha scratched her head and we both laughed! I didn't feel like such a fool as Samantha couldn't figure it out either! Samantha got on the phone to the Baldwin "go to guy" and he walked her through the process solving the mystery and explaining what was not explained in the printed directions (in both English and French!) that came with the lock set. Problem solved!....well, maybe! Samantha then proceeded to re-key my lock and with a smile said, "No charge!" Now that was over the top! Not only had I taken time from her to solve a problem on an item that I had purchased elsewhere but she laughed and said that we had both learned something! I insisted on paying the re-keying fee and had a wonderful conversation with not only Samantha and Jack but also Colleen who had watched the drama unfold. Bottom line: If you desire to have first class service, with compassion and a smile, you have come to the right place! My experience was more than the five stars allotted and I will spread the good news to all that Belmont Hardware is the place to go! Merry Christmas! Gratefully, Mike H. PS: Upon returning home I installed the new lock set in 15 minutes! Thank you Samantha, Jack and Colleen at Belmont Hardware!! You made my day! read more

Wow!! If you need new knobs and handles for your project, you will never find anywhere with a bigger selection. Found what I wanted, ordered and received in a timely manner! Chris helped me figure out, how many knobs and how many handles I needed. What size to buy. She made it easy!! read more

I have relied on Belmont Hardware on multiple occasions over the last several years. I needed various cabinets and doors hardware and found them to be extremely helpful each time with a large selection of choices and access to catalogs for the most respected brands. I have dealt with Tracy, showroom manager, on several occasion and appreciate her great communication skills and willingness to explain things to me, understanding I am not a door hardware expert and don't speak the lingo. I have found their prices to be very reasonable (cheaper than some internet sources) and their lead times to be quite good (usually about a week). I also like that they communicate very efficiently to let me know when my orders have arrived. Even during COVID-19, they have made the whole process stress free and safe. I live in Oakland and gladly drive out to Belmont Hardware in Walnut Creek any time I need great hardware. read more

Good selection of items but Horrible service. No one ever asks if you need help and when I wanted to pay and asked if I could do so the young guy behind a desk didn't even bother to look at me. I bought some things and there were mistakes on the items. read more

I have an 18 year old Baldwin entry latch and deadbolt. It has been giving us trouble for a while and I have taken it apart several time...tried to clean the mechanism... applied liberal amounts of WD-40... and finally, this past Saturday, after taking it apart for the third time and looking closely at problem, I figured the fix was either replace the whole set (consider decorative hardware with existing holes spaced and drilled and then finding the perfect fit) or get a new part . Decided to try for a new part and Googled Baldwin hardware. Came up with Belmont Hardware in Walnut Creek. I was pleasantly surprised to find this great little store tucked away on Boulevard Way in Walnut Creek. Steven helped me with my questions and then issued the following information: "I will check on Monday, but I think Baldwin will send you a repair kit to address the problem...and it will most likely be at no cost to you." Really?...Well that would be great...I always liked Baldwin...thought they were a stand up, quality company. Well, the reason I am writing this review is I just got a text from Steven following up and telling me the kit is in the mail, being sent free of charge...including rush shipping...! Steven, your customer service skills are SPOT ON DUDE!! You earned the 5 stars given here... Thank you, if I had known it was going to be this easy, I would have meet you months ago... I will now be able to check this long over-due, honey-do item off the list... read more

There is nothing better than friendly, knowledgeable, and personal service when your overwhelmed with so many different ideas for your home. Denise and Tracy are wonderful. Thank you ladies. read more

Don't bother unless you're a rich white soccer mom. I wandered this tiny store for half an hour while all 5 staff pretended I didn't exist. When I finally got help from a junior employee he sullenly gave me disastrously wrong information about door hardware. (Only after I called the company in New York did I find this out.) I walked in expecting to buy entrance door sets and kitchen cabinet hardware and walked out determined to never buy anything from them. If you don't look wealthy and white spare yourself the humiliating experience of trying to give these people your business- they don't want it. read more

Appointment only for no good reason. It's May 2021, I'm vaccinated, and wearing a mask. Staff is rude and incredibly unhelpful. Don't bother with this place. Go anywhere else. read more

Wow! I'm shocked by these reviews, about a retail store that doesn't even bother to answer their phone! I've been trying to reach them all afternoon yesterday, on a Wednesday, when they're open. I had a limited window to travel from the other side of the tunnel into Walnut Creek to pick up the hardware I needed. My calls (made to the number listed here) continually went into voicemail. I was asked to leave a message, which I did -- several times. No one ever returned my call. Making matters worse, they've got disingenuous message about "personalized service." Hearing that over and over again, while they didn't answer the phone, made me want to gag. By the way, this review is about service. I bought a lot of hardware from Baldwin Hardware in Berkeley, and the hardware and service there was great. I'm very sorry they've closed. Given they never picked up the phone, WC Baldwin doesn't even deserve the one star listed here. read more

This review is for Denise. She was wonderful to work with. Denise really listens to what you are looking for and spent a lot of time with me showing me options for cabinet hardware as well as door knobs that would suit my style. Belmont Hardware had quite the selection to chose from and some very beautiful ornate hardware. I of course picked some pricey hardware and Denise worked out a discount which was nice. Denise also showed me less expensive options. I received my order before the date I was told which was great. Excellent business and if you are looking for hardware ask for Denise!!! read more

My wife and I drove from San Jose to check this place out. They have a great variety of kitchen cabinet knobs here. In fact after months of looking for the perfect kitchen cabinet knobs, we found them here. The salespeople were great! read more

I was overwhelmed trying to find unique pieces for my kitchen remodeling! However, the staff at Belmont Hardware was so great in helping me choose styles that fit my vision. I highly encourage anyone to visit for all of their design or remodeling needs. read more

Didn't think I'd be giving a hardware store a review when I started with yelp, but this place deserved it. I was looking for something classy & they have a great selection. Tracy helped me out and though my mind was set on what I wanted when I went in, I changed my mind after she showed me the Omnia (spelling?) line. I took photos of one of my rentals and she said to bring them in and we could match up what would look best. Great product & better service, which is not very common with all the big box stores. read more

I went to this store not expecting to buy anything. I remembered on my last kitchen renovation over 10 years ago that the cabinet pulls and knobs were really high ended and pricy. However, I couldn't find what I wanted elsewhere and hesitated to order on line. Very happy to say I found the perfect pulls here at a price that matched ordering online. read more

Belmont Hardware Walnut Creek is the place to go for plumbing and bathroom remodels. I'm a REALTOR in the area and would not think of referring any other store for my clients needs. I always tell them to ask for Tracy. She is the most knowledgeable. But if you can't get her, any of the other sales people can help. read more

These guys added zero value. I ordered hardware for a new bedroom door . Week later I came back to pick up and they had no record of it being ordered . They said they would put a rush on it and reordered . A week later I called after getting a call that it would be there on Thursday. It still was not there and was told they were working to get it soon . This was a common hardware set that I could have ordered on line for $30.00 less and not been charged $12.00 for delivery to their store. I ordered this on the 12th of the month and I cancelled the order on the 28th and went back for a refund . If your looking for service above what you could do for yourself online this isn't the place . Pretty bad when they can't get the easy stuff right . read more

This store is top notch. Great products, great customer service. But dangerous to the pocketbook! ;)

You will not find a better selection of cabinet hardware anywhere else in the Bay area! Don't be scared off thinking they only carry high end merchandise...no this is not Home Despot but their prices are competitive on brands similar to those carried there. If you are looking for something exciting and different for your cabs this should be your first (and last ) stop. The customer service is Outstanding! There was a little "hiccup" but they handled it gracefully and with integrity. Try finding that at the big box stores! If you have not bought handles in a while, remember metric sizing is different. Also, know the thickness of the cabinets so the right screws are included, or you will be screwed! ;-) I will be back. read more

Belmont Hardware is the best, great selection and quality is superb. I've never had such great customer service, Tracy is amazing, she knows her products and spent an endless amount of time with me to make sure I was happy and found exactly what I was looking for also had great suggestions. Tracy will take the time with you, and you don't find customer service like that these days. read more

I just re-did my bathroom and kitchen, and couldn't have done it without Belmont Hardware. They have such a great selection of hardware and appliances, at a reasonable cost! I definitely suggest them if you are in need of any appliances or are looking to remodel. read more

We started out with Berkeley store and they were not a lot of help Then ended up going here and man, what a difference! The ladies here were sooooo helpful and we ended up buying everything for our house remodel here ...service does matter , guys... Berkely store needs to get up to speed...love our WCR gang ! Outstanding selection and something for evey budget. read more

This is one of those places that once you go there you wish you'd found it looong before. The merchandise is great and the staff is exceptional. The help I received picking out new hardware for our remodel was excellent and I will certainty return for future projects. read more

I very rarely write reviews but my experience today was outstanding. The people in the store in Walnut Creek truly know what customer service is! What a pleasure. Thank you. Tony read more

I went there today about 1 pm - the only customer in the store - with at least 3 sales personnel. NO ONE OFFERED ANY ASSISTANCE AT ALL. They just lost a substantial sale. read more

Average quality for high prices. Everything ordered took longer to arrive than promised. Denise seems great until you complain or have a problem, then the attitude comes out! There is a nice variety to choose from, for a positive. read more

Worst customer service. Traci has no regard for customers needs and will pass you off if you question her performance. Thousands later and our bathroom is still inoperable after 5 months. Thanks Belmont, I'll make sure to take my business elsewhere, and pass along the info. read more