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    Lafayette Ace Hardware

    3.3 (116 reviews)
    ModerateHardware Stores
    Open 7:00 am - 7:00 pm
    Updated 1 month ago

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    John Gulliford helped me save thousands of dollars by providing technical assistance to repair my Viking microwave so I didn't have to buy a new one. Thank you, John, for fantastic and friendly service!

    Online ad
    Renee J.

    I've had a birdseed vault for at least a couple of years. I have one squirrel who has made it his life mission to break into it this summer and he was successful. I needed a steel bucket ASAP. While I thought my war was with the squirrel, Ace Hardware in Lafayette pulled a "hold my beer" move. I see a 10gal galvanized steel can on the Ace webpage for $29.99 and head on down there to pick it up. I get home and realized they charged me $29.99 for the can and an additional $7.99 for the lid when it, and the can says it's included. I call and David immediately tells me that "yeah we charge for the lid separately if you purchase inside the store" I explain that doesn't make sense that the sticker on the can indicated with locking lid and not having a lid defeats the purpose of the can and he continued to argue with me that the pricing is different online even if you pick it up at the store. Charging for the lid is like charging extra for the bun on a burger. So I said "you won't honor the price?" and he said "no". so I informed him that was bad customer service and he replied it was an "ACE thing". So I said "I guess then you are telling me that I need to order it online, drive down and pick it up and return the other one." Then he said "if that's what you want to do", I said, "well, yeah, we're talking a $9 dollar difference." I called the Walnut Creek store on Mt. Diablo and was given the option to have a text chat which is great since it documented the conversation. According to WC, the can does in fact come with the lid as advertised and Lafayette was wrong to charge me for the lid. I went to return the bucket last night giving them one last chance to make it right. The friendly cashier said "didn't work for you?" and I said "funny story" and proceeded to explain the situation. His demeanor changed, not drastically, but definitely defensive even when I tried to joke around about it being how absurd the whole situation was. Well, they would rather take the bucket back and gave me my $41.30. So I log on and not only did I purchase the bucket again, I happen to have a $5 off coupon in my account that I was able to apply. This was EXTREMELY gratifying. So David, rather than just honoring the online price I ended up getting the item for $27.18 instead of $32.61 for the honored price or $41.30 walk-in. I purchased it at your store for the gratification of taking it from your inventory at the advertised price but this will be the last time I walk through those doors. The squirrel seems a lot more reasonable at this point and I will now take the extra time to go to WC or Mtz as the customer fleecing and rude service is not worth my money.

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    10 months ago

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    Crown Ace S.

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    10 months ago

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    1 year ago

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    8 months ago

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    1 month ago

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    11 months ago

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    9 months ago

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    1 year ago

    Never mind Richard C.'s silly comments below. Lafayette Ace is the place to go for solid advice and good quality product.

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    Crown Ace S.

    Awww, thanks Tom!!! We think so too!! See you again real soon!

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    1 year ago

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    Crown Ace S.

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    8 months ago

    Friendly and helpful service. Great prices on late season outdoor table/chairs and fire pit. Happy customer.

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    Crown Ace S.

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    2 years ago

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    Crown Ace S.

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    8 months ago

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    10 months ago

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    Crown Ace S.

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    2 years ago

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    Crown Ace S.

    Thanks for the input!

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    2 years ago

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    5 years ago

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    2 years ago

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    1 year ago

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    1 year ago

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    4 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    2 years ago

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    6 years ago

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    2 years ago

    Great stock, always find what i need. Plenty of friendly, helpful staff except maybe for the paint department which can feel a bit slow.

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    3 years ago

    Exceptional service and good selection. One of the better hardware stores in the Lamorinda area

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    3 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    Page 1 of 3

    Ask the Community - Lafayette Ace Hardware

    Review Highlights - Lafayette Ace Hardware

    They spent 15 minutes brainstorming a solution that appears will be quite simple for me to execute.

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    I love this store. We live right down the street so it's super convenient for all of our house…read moreneeds. The entire staff is super nice and honestly incredibly knowledgeable. I've done so many house projects confidently because of the staff members that work here. I've replaced extremely old cabinets, fixed my irrigation system, learned how to remove a medicine cabinet and repair the hole. I needed specific help with rain gutters, large painting projects. Gardening advice! So many projects and I am always given all the tools I need to complete the project perfectly. Down to the finest details. It's super impressive! And if one staff member can't help me they always direct me to someone who can. The store is always nicely stocked and clean. Prices seem fair. Thank you all so much!

    It's not a bad store. They have good inventory and it's fairly easy to find stuff. The folks…read morethere are helpful. The problem is nearly everything is locked to the wall with those really annoying little red blocks on the ends of the pegs. So, you can't actually look at anything, you have to call someone just to do that. This is a huge pet peeve and just irritates customers. I guess the problem is retail theft. This is not the solution. Find some other way. Invest in the store instead of just milking it with $29.99 wrenches. I probably won't shop there anymore because of this.

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    House numbers and signs

    Lafayette Ace Hardware - hardware - Updated May 2026

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