NENA, MY HERO!! Nena from customer service is the MVP at this location. I've been dealing with the most frustrating situation with an online appliance delivery/return. She worked with me in the store for almost an HOUR to get it handled and made sure I got every single cent back. I literally hugged her at the end because I was so grateful. GIVE THIS WOMAN A RAISE!! read more

I had a very disappointing experience at Home Depot. I waited for over an hour trying to get assistance and asked for help twice, but no one came. On my third attempt, I saw three employees standing together talking. I walked over and quietly stood nearby, waiting for them to finish their conversation rather than interrupting. When one employee finally acknowledged me, instead of greeting me or asking, "How can I help you?" she said, "What do you want?" in an annoyed tone, as if my presence had interrupted their conversation. It came across as rude and unprofessional. After that, I waited another 15-20 minutes before making a fourth attempt to get help. I was told, "If you can't find it, we probably don't have it." No one offered to check the inventory, look up the item, or help me locate it. After spending well over an hour trying to get assistance, I left feeling ignored and frustrated. This was some of the worst customer service I've experienced. I expect much better from Home Depot. read more

OMG!! I was just helped by a fabulous lady... with an exchange! I won't bore you with all the details, but her name is Maddie& mgr the hardware dept, but thank goodness she was in "returns" dept today! She went "over and above" an exchange that I needed done!! Customer Service excellence to the max!! Thank you, Maddie!! Store Mgr in the making!!! read more

ARDI in hardware is awesome..best customer service in Home Depot I have ever gotten. I usually shop the competitor however I stop here for convenience and nothing else as here it's hard to get that but ARDI totally rocks and is amazing.. thank you ARDI you're the best 5 stars for ARDI I would give more if I could read more

I spend a good amount of time at my Home Depot (Martinez). My husband talked me into coming to the Concord location to purchase my tomatoes and other veggies for my garden. I must say, the garden selection here blows mine away! So much more! It's big and busy and impersonal. The parking lot is big but cramped. I appreciate my little cozy HD. I will come here again if necessary, the garden section is pretty impressive. read more

The Home Depot - Hardware Stores Near Me - Concord, California

Came here for some of my Jasmine plant and honestly, they had great selections and value! The service was on point as well! Would definitely come back! Value were really great!! read more

See all

We stopped into this location of Home Depot looking very specifically for an oil space heater. Unfortunately we did not do our research ahead of time thinking they would have at least one in stock and wandered around the store for probably over five minutes, trying to find someone to ask and then being directed to different parts of the store that may or may not have it. A tablet with a store lookup and map at the front of the store would have be amazing. The store itself smelled and when you walked in the door you were hit the face with plastic hanging from the doorway like it was a meat packing plant. After searching for another five minutes it appeared they didn't have any space heaters in stock (again a system lookup would have been excellent in this instance) so with a quick search, we found a Lowe's down the way that did have them and we left (overall it ended up being a much better experience with them). All in all, after all that we will not be coming back to this Home Depot again. read more

I will gladly pay 10 to 15% more for customer service. On almost every occasion, I have received terrible to mediocre customer service at this store. I frequently pick up items at will call and the employees act like i am imposing on them or their indifferent or just plain pissed off that I am there. God forbid you should go in the aisles and ask for help. The last time I was in the building materials department I asked a clerk for help and he said he couldn't help me because he didn't work in that department. He was kind enough to page someone to help me. I waited for 20 minutes before I realized that hey Lowes and/or Ace Hardware want my business a lot more than this place. Don't worry about me darkening your doorstep again Home Depot. read more

just want to give a huge shoutout to Jesse and Kevin at the Home Depot in Concord. These guys are amazing. I was picking up some Christmas trees that were stacked way up on the top shelf, and even though it took a little time to get to them, they handled the whole thing with the best attitude. They went above and beyond to help me out zero frustration, nothing but professionalism, and you could tell they genuinely enjoy what they do. Home Depot should be proud to have employees like them. Honestly, they deserve some kind of holiday bonus or recognition for the outstanding customer service they showed today. Thanks again to Jesse and Kevin. You made the experience easy, and your positive energy made my day. read more

The Home Depot - Kevin getting our tree - Hardware Stores Near Me - Concord, California

As a contractor, I have become increasingly frustrated with the way this store is being managed. Ultimately, many of the issues I have experienced come down to poor management and a lack of attention to customer service. I do hundreds of thousands of dollars in business with Home Depot, and this is probably the worst-run store I have dealt with. Most recently, I placed an order for curbside pickup because I knew I would need assistance loading the items into my work truck. I arrived well before the store's closing time and sat in my truck for approximately 30 minutes after checking in. When no one came out, I finally went inside to ask an employee about my order. I was told that there was only one person working at customer service, so they were essentially not handling curbside pickup orders. What is especially frustrating is that the app allowed me to check in and instructed me to wait because the store was "on it." Unfortunately, they were not. This is just one of many problems I have experienced recently. I have had incorrect orders shipped to my home, broken or damaged items brought out for pickup, inventory that is completely inaccurate, and numerous other issues. At this point, I am seriously considering moving more of my business to the Martinez store, which I have found to be much better managed and more efficient than the Concord location. I have given the Concord store the benefit of the doubt and expected that either store management or the appropriate district or territory managers would recognize and address these ongoing problems. Unfortunately, that has not happened. I strongly encourage someone from management to reach out to me so we can discuss the issues I have experienced in greater detail. I am not looking to simply complain--I am a long-time, high-volume Home Depot customer, and I would like to see the store improve. As a contractor, it is critical that I can rely on the resources available to me locally and get the materials I need quickly, accurately, and efficiently. Unfortunately, the Concord Home Depot is currently not meeting those needs, and it is costing me both time and business. read more

This is a huge store, and it is easy to get disoriented while you're trying to find what you're looking for. On a recent visit, my wife and I were standing around looking bewildered when a nice young man named Evan approached us and asked if we needed help. Yes, we certainly did! Evan gave us great service and walked us around the store to find everything we were looking for. Thanks to Evan, it turned out to be a very productive visit. read more

(FOR VLAD) I've been a loyal Home Depot customer at this location for over 25 years, and Vlad is by far the best employee I've ever encountered. His dedication, professionalism, and genuine care for customers truly stand out. Vlad went above and beyond to help us -- walking through the entire store with us, ensuring we found every item we needed, and making sure everything was exactly right. His attention to detail and positive attitude made our shopping experience exceptional. Home Depot is fortunate to have someone like Vlad on their team. He consistently demonstrates leadership, knowledge, and customer service excellence. A promotion to manager would be well-deserved -- he truly sets the standard for what great service should be. read more

The Home Depot - Name of the employee - Hardware Stores Near Me - Concord, California

See all

Went in today to purchase 2 odd light bulbs. I (as well as several others) were in the light bulb section. I tracked down 2 associates who said they would contact someone to help us, no bueno. I then called the store and spoke to someone who paged the electrical department overhead. Still nothing after 1 hr. I gave up and proceeded to check out when a very nice man named John asked if I needed help. He took the time not only to do research on the lightbulb in question but also said that I had found the right one and plugged my lamp in to make sure it worked. Jeez! I will never go to HD again (unless I can find Mr John). Why didn't I just go to my local ACE Hardware instead of wasting so much time... read more

The staff is friendly and kind. The store is poorly organized and there are a lot of carts blocking the fire lane outside. Tough to maneuver a large pickup truck. The stock, particularly in electrical is a mess. I think the return or after hours stockers just stick stuff anywhere. I pulled out one box and there were 5 different items in there along with only one item that was supposed to be in there. If you have to go to this store, leave yourself some extra time to search for stuff. read more

Hard to find service here. Once we did, the associate was pushy when we explained that all we wanted was to order a washer/dryer set. We had already given the specifics (dimensions/address/instructions..etc) and yet the associate still tried to sell us a washing pan (even though we explained we already have one), or else the delivery wouldn't happen. When the set arrived, they DID NOT follow ANY instructions given a week before hand. The delivery team had no idea what the delivery pan was about, and they said it was not needed. I had clearly stated to give me a COI, to bring plastic wrapping, and speak to the front desk. None of that happened. Extremely disappointed for the whole experience. read more

The Home Depot - My new washer/dryer - Hardware Stores Near Me - Concord, California

Went to customer service area to try and track my delivery. I had conflicting information from HD website. The woman had to finish eating before helping me and when she looked up my order the date was different from the emails I received. I now had 3 different delivery dates for the same order. I asked her to confirm the actual delivery date. She just pointed to her screen and said "my screen shows this...". I pointed to my phone and said "my screen shows this, so how do we confirm the delivery date?" With an attitude she said I would have to call the 800 number and work it out. So much for customer service..... read more

Never answers their phone. Ever. At all. How are we supposed to know if you forsure have something in stock? Online isn't always right. Are we supposed to have to drive all the way over there just to find out you don't even have it? Who's going to answer my quick and important questions that your automated AI phone answerer can't answer? Really so annoying. read more

As many employees walking around the store talking and enjoying their time, it would have been great if anyone could have pulled themselves from conversation just for 3 minutes to answer the "scan the code and an employee will be right over to unlock the cage for you" request that I wanted. All I got from the app was "hang tight. An associate is on the way" and then I received a "thanks for shopping at Home Depot." With a "leave feedback" option button that doesn't work. I guess I will try the blue big box store next time since it's right down the street from this location. read more

The Home Depot - Didn't get to shop. Nobody ever responded to my the request. End this app please. - Hardware Stores Near Me - Concord, California

They let their flowers die from lack of water. I'm told they just ship them back and there are not many faucets. It's not even the hot days of summer when it can be challenging to care for them. I wish I would have taken a photo. read more

Encountered a beautiful sweet young lady in the garden shop self check area. Very nice and friendly, name on receipt is Nallely A young man named Jose was clearing carts and helped me load my car. Again, a very nice person that deserves kudos. It was March 18 at 10:38. Less a star because I had to abandon my cart because there were items blocking the aisles. Good experience. Thank you read more

Nothing worse than wasting your precious hour of time in the morning on the way to work to sit and wait at Home Depot for NOTHING!!!!!! MY ITEM WAS READY FOR PICKUP LAST NIGHT, THEN I GET HERE THIS MORNING AT THEY CAN'T SEEM TO FIND IT!!!!!!! LITERALLY NO COMPETENCE AT ALL!!!!! You don't need a degree to work at Home Depot apparently. These are the dumbest people on the planet. The worst part is the lack of care and customer service. No acknowledgement, no eye contact, no giving a damn about customers. WHAT HAPPENED TO MY ITEM???? The Indian guy at the pick up register knows nothing, Ernest didn't give a damn bc he was on his phone the whole time, the two black girls which one was a Manager, know nothing neither and don't give a damn. It's sad that this is what our society has come to. I'm going to be late for work at my small business where I NEEDED THAT ITEM!!!!!! But now I'll be late. I can make money back, but there's nothing in this World I hate more than WASTING MY TIME!!!!!!!!! read more

The service in this store was unbelievable. James came over to me immediately in the tool area and offered to help me locate clear ribbed shelf liners, a tape measure and a straight edge for my husband. He offered to help me without me asking. He went above and beyond to make sure we found what we were looking for. I appreciated the excellent help as I don't usually do the shopping for us at HD. Thanks James! read more

Hone Depot is truly improving their customer service!!! I have been so impressed with the turn around. I was recently greeted at the door by a young man who asked me what I was looking for. I told him and he offered to bring me to the items! It was stellar service. I asked if he knew where everything was and he said he actually did even though he usually works in the garden center.i wish I could remember his name because he certainly deserves a pat on the back for his service. Well done Home Depot. You are learning to become an excellent customer service business. read more

Person at the appliance section- Henry is very helpful. Ample of parking space and always busy store. Great selection of home stuff.

What a stud of an employee JC is! I'm here late and JC went out of his way in the wood section to get me a cart, help me load, and ensure my product was right and my last minute project will get done. I appreciate him and he's representation of the business!!! Good work. read more

Absolutely the worst customer service in the Bay Area. You can ask for something to be unlocked and wait an hour on hopes someone will come help you. As a contractor and time is valuable I'd shop at any other Home Depot in the bay to get quicker service. I will not be shopping at this location again even if it means drive time to another location. read more

Shopping here generally leaves me frustrated. Staff haven't been taught and most lack any kind of motivation. I needed 15 heavy stepping stones, simple enough. Well, almost an hour and 5 employees later, I had them loaded in the truck and we were headed home. This should have been a 5 minute experience, 10 minutes tops. I'm writing to thank the two staff members who saved the sale and looked out for my health. Thank you Berto and Mikey, you clearly outshine all the others. read more

My new local Home Depot has been nothing but exceptional! We moved to the area last year and needed things for our home, so lots of trips to this store became a regular thing. We moved from the Oakland/Emeryville area with a Home Depot very close to us. That store was ok but the customer service was lacking and the parking lot was always very active. This store is clean, spacious and continuously has good customer service. Every time we visit, usually a staff member will ask if you need help in their respective department. Yesterday was my best experience yet, we have been looking at getting a new washer and dryer for a while now. We looked at the deals and financing offers so I decided to see the models to buy something. Dave in the appliance area was so nice to work with, he acknowledged me right away and took the time to give advice. I showed him the models on their app and he asked me questions like the type of plug we currently had with our dryer. Dave really helped and advised me to get the extended warranty on our new washer because of the amount of laundry we do with our toddler. I felt good about the experience and will come back often. Stop by this Home Depot if you can, you will likely leave feeling good about the experience! read more

The Home Depot - Good bbq choices - Hardware Stores Near Me - Concord, California

The customer service here is absolutely terrible. Went looking for paint to paint a door at my house. Waited for 15 minutes, asked three other employees for help. Not the first time I have had issues in this store. Plenty of employees and few helpful. I'm from atlanta where Home Depot is incredible, this place is a disgrace to its name. read more

Red Jason Sayed took great care of today. I didn't realize 90 days is the return experation, and have to be returned to original credit my bat but thanks for the one off. read more

The Home Depot - Hardware Stores Near Me - Concord, California

I spent over $4k on doors on my HD credit card and received the standard 6 months no interest deal. A few weeks later I got an offer in the mail for 18 months no interest. I took the offer into the Concord store and asked Eddie in the door dept if I could put my purchase on the 18 month deal. He asked the manager Tammy and she said yes. She called credit services right away, and authorized 24 months no interest! Talk about going above and beyond! Thank you Tammy! read more

Horrible customer service! Rude employees who act like the customer is ruining their day by asking for help. Even a manager who was busy with another customer could not get any employee to help me. Sad read more

Very friendly and supportive staff. They help with loading heavy stuff into the car. Customer service is caring.

This review of the Concord store's Customer Service is overdue... A big shout out for (Jason?) who took the time to call in response to comments made about an online pickup. He genuinely seemed to be appreciative of my recommendations for a better system and rewarded me for them - very unusual for a big chain these days. read more

I had a great experience here getting supplies to paint my kids rooms. Very helpful people and great selection.

Went in looking for a thermostat unit for my parent's heater and an electric blanket. Upon entering the store I asked a greeter if they had electric blankets and he said that they sold out. I was going to ask about the thermostat unit but he said they were in isle 16 looking at the unit in my hand. They were actually in isle 15. Two young employees were there and I asked about the unit I needed. One of them told me it's too old and they only have newer versions. The other took the manual I was referring to and he found the one I needed. I asked him "so, you guys are all out of electric blankets, right?" He said no! He said he had them in his department and took me to them. They were on sale for $29! I asked him his nance because he was the only one interested in doing his job today. His name is Jesus and he should be named employee of the year for actually doing his job and caring to help customers unlike the other ones that didn't want to bother. This read more

Lalonnie was so helpful she knows where everything is and greeted me with a warm smile.

Like most Home Depots, this, too was on a large scale. I think it may be larger than my go-to near home. And like most Home Depots, it's really organized. It was a quick run for Hubbers and I. We stopped by to get a house plant and a gift cert for my baby cousin (and wife and kid) because they recently scored their very first home not too far from here. Naturally, there were tons of choices but we were able to narrow it down to what we felt would go well with their new home. It wasn't busy but lots of cashiers (as well as self-checkout kiosks) open, so we were outta there in no time. Great first run. Will be awhile if I were to return given it's not really anywhere near home. Really happy about the convenience, though, this location sure came in handy! read more

See all

Still struggling with this inadequate machine and the complete lack of service given by Home Depot. They show a callous disregard for the customer's satisfaction! Never again will I shop at Home Depot or buy a Samsung profuct!!! read more

The Home Depot - This jacket came out dirtier than it went in. I do not know what that white stuff is. - Hardware Stores Near Me - Concord, California

See all

Absolutely terrible customer service. I ordered drywall delivered, they were damaged and all you get is put on hold. their shipping department is a mess and they do not care at all about customer service. from now on i am only ordering items from the "other big box" down the street. i had better customer service there. read more