Stopped by here to put up dirt and ended up being a plethora of flowers and cactus. They had a…read moreplethora of options and were ready to go home with me. No one asked me for help, but I didn't need any or want any. I wish the outside register was open because it was closer to my car, but oh well. Got to get some more steps in. Was pleasantly surprised at the electronic receipt that was emailed to me instantly because I signed up with their rewards program. I started planting a few things today and hope to finish the rest later this week. Yay!

I purchased an outdoor fountain on June 4, 2026. The employee in the garden department was very…read morehelpful during the purchase process; however, the experience quickly deteriorated once we reached the register. The checkout employees took an unusually long time to process our order and provided inaccurate information. We were told that the fountain would be delivered and assembled, and we specifically emphasized that we needed it as soon as possible because we had an event scheduled for Saturday. We were also told that someone would call us with a delivery date. By Sunday, we still had not heard anything, so I called to check on the status of the order. I was placed on hold and never transferred. When I called again on Monday, I was told that a forklift had broken down and deliveries could not be made. I also learned that the notes on my order incorrectly stated that I wanted the fountain delivered by Saturday, when in reality I had clearly explained that I needed it delivered before Saturday. From that point on, I had to follow up daily through Wednesday just to get updates on my delivery. When the fountain was finally dropped off, I discovered that it would not be assembled as originally promised. To make matters worse, despite the delay, the display fountain had not even been cleaned before delivery. I understand that it was the last one available, but I would have expected it to be cleaned and presented in acceptable condition. Instead, I paid full price for a fountain that looks like something purchased secondhand on Facebook Marketplace--and honestly, I've seen items there in much better condition. Overall, the lack of communication, inaccurate information, repeated follow-up required on my part, and poor condition of the product made this a very disappointing experience.

This is such a fantastic neighborhood wood and tool shop. The staff is incredibly friendly,…read moreknowledgeable, and genuinely helpful. They make you feel welcome the moment you walk in. They have a great selection of tools and supplies, and you can tell they really care about their craft and their customers. I'm especially excited to sign up for one of their classes soon!

I've only been in Rockler a couple of times I don't really do any woodworking. But yesterday the…read moreblade broke on my Skil saw and I had no idea how to replace it. So I called ahead of time and spoke to Chris and asked him if he could help me put the new blade on and he said absolutely so I dropped it off yesterday and picked it up today and not only did he replace my blade he spent time explaining to me how to replace it the next time. No charge just a nice person helping me out. Chris if you're reading this thank you so much you deserve this review.

I always like going to this Ace Hardware in Waknut Creek…read more They are always well stocked with product and are very helpful in finding what you want to buy. Very friendly and a easy hardware store to navigate than the big stores like Home Depot and Lowe's.

It's not a bad store. They have good inventory and it's fairly easy to find stuff. The folks…read morethere are helpful. The problem is nearly everything is locked to the wall with those really annoying little red blocks on the ends of the pegs. So, you can't actually look at anything, you have to call someone just to do that. This is a huge pet peeve and just irritates customers. I guess the problem is retail theft. This is not the solution. Find some other way. Invest in the store instead of just milking it with $29.99 wrenches. I probably won't shop there anymore because of this.

I really enjoy shopping at this store - all the associates are friendly, helpful and freely offer…read moreadvice. The layout is organized and it's easy to find what you're looking for, but if you can't find something it seems an associate is always nearby to help. The cashiers are quick and efficient, and a new one shows up quickly when the line gets long so there's never a long wait. You can also order ahead and do "curbside" pickup. There is a separate building dedicated to grilling supplies and accessories. They have a large and wide selection of pellets, briquettes, wood chips and a mind-bending wall of seasonings. There is a good garden section in back with a modest selection of quality plants that you can trust.

I have to say, this was the single most unfriendly Ace I have ever been to. Not subjectively but…read moreobjectively: I was here early on a Friday morning, walked past an otherwise unoccupied cashier - no greeting (no smile, no eye contact, no "Good Morning" nothing), and as I wandered around the unfamiliar store looking for what I needed, no offers of assistance. I practically had to step IN FRONT on someone to ask for the last item I was looking for despite several folks in red vests. At checkout same cashier didn't ask for my phone number for Ace Rewards. When queried, she responded that the transaction was complete and offered a half hearted cancellation and rering. I did decline. I wish this was an anomaly but I was in this store with my son about two weeks ago to a similar response. The only competitive advantage that locally owned hardware stores have over big box stores and Amazon is service. I live in Hawaii (Oahu) and have a home in Phoenix --- Barry's Ace Hardware in Phoenix is amazing. I have already given up and defected to Home Depot in Hawaii for the same reasons as above.

I have wanted to review Ace Hardware since they opened about 4 years ago. So, here goes…read more.. First, the staff there work really hard. They are friendly, kind, and, yes, helpful. Every time I am there I hear staff making recommendations of what they like to use in terms of products and how-to do something. That is important to me because if an employee isn't using their own products, what is the point? Second, they deal with some extremely rude people-I mean RUDE. I heard a man ask for help in plumbing and one of the female employees went to assist. He said you can't help because you don't know what you are talking about. She told him that she was not an expert but she could get him what he needed. He grunted at her and walked away. See, RUDE. Those employees are not experts at anything. They work in retail for what I assume is minimum wage. If they were experts they would be working in their expert fields. They offer as much assistance as they can. It is really silly to expect more. Third, they carry a lot of different products. Maybe not as much as Bill's Ace Hardware but they always offer to order what you need if they do not carry it in-house. Lastly, the cashiers are so nice! They welcome you when you come in, they smile at the counter, if they do not know about something they try to find out. Great! So, that is my review. I recommend you stop by and go shopping! I know I do REGULARLY!

Excellent local hardware store with good prices, selection and excellent customer service. I'm so…read morehappy ACE is back! And they have delicious frozen fruit pies in their freezer case from a local pie maker in Ripon...ACE is the place to go for home improvement supplies.

OMG!! I was just helped by a fabulous lady... with an exchange!…read moreI won't bore you with all the details, but her name is Maddie& mgr the hardware dept, but thank goodness she was in "returns" dept today! She went "over and above" an exchange that I needed done!! Customer Service excellence to the max!! Thank you, Maddie!! Store Mgr in the making!!!

I spend a good amount of time at my Home Depot (Martinez)…read more My husband talked me into coming to the Concord location to purchase my tomatoes and other veggies for my garden. I must say, the garden selection here blows mine away! So much more! It's big and busy and impersonal. The parking lot is big but cramped. I appreciate my little cozy HD. I will come here again if necessary, the garden section is pretty impressive.

terrible service from hourly to manager up the chain…read more Manager Tashika will do nothing to help but she will lie to you and provide you inaccurate information 4 days an large delivery was dropped after texting their text program, no, for deliver in that day

We needed an oil space heater and Google let us know they were in stock here, so we headed over…read more We'd visited Home Depot immediately before and the difference in experience was shocking. We walked in, the help desk was right by the door, I asked where the item was, they told us, we walked over and picked one up. We used self checkout and it took less then three minutes total to pick up our item and leave. The store felt clean, smelled nice, and the service was helpful and kind. All in all, I absolutely recommend this location of Lowe's, especially over the nearby Home Depot.