Friendly staff that is always available to help. Inside the store there's a watch repair shop, that…read moreI have yet to try. Great place to find stocking stuffers and unique gifts for littles and adults. They also carry the most delicious pies! Pros: -Friendly staff -Parking lot -little nicknacks -pies Cons: -none

Good ole Ace hardware is always there for ya. It really is…read morethe most helpful place! Everybody that works there is welcoming and friendly. We fill our propane here every time. Over the years I have been able to count on them. This visit was to replace our trailer key that got melted last week camping. It was well, it was melted but still worked but barely. I had been to HD earlier in the day for other things and attempted to have them copy it. They couldn't. I thought well I bet Ace can.. and I was right! David spent some time on it for sure, he even tried different methods. I am happy to report I just checked the keys and they ALL 3 work! Ace is the place!

I've been doing business with American Ace concord for years! Great stock of plumbing supplies and…read morehelpful, knowledgeable staff. I like the fact that it's an open shop, meaning I can go in, grab what I need and bring it to the front to ring up. Nothing is more irritating than being in a rush and waiting for some employee to disappear into the back warehouse and take his time grabbing your supplies. There is a learning curve to the layout, but once you have been there a few times, it's a much quicker system. This is my go-to supplier for my company's plumbing needs!

First visit - needed some plumbing supplies. Couldn't find what I needed but guy behind counter…read moretold me roughly where I could find them, didn't move off his stool but he was helpful enough. One weird thing was I couldn't see prices for anything, and I needed my phone light to see things near the back. But hey, I got what I needed which in my case was unavailable at HD or big box store. Would go again, but not going to be my go to place for service.

I called to order some 2 x 6 metal studs person. I spoke to had no idea what those were then they…read morefinally figured out what they were said that the person that orders them called in sick and they had no idea how to order them or what they were doing. I asked to speak with the manager. They said she would call me never got a callback from the manager either do not recommend using this company. They need to hire new staff is starting with the manager

My husband has been buying from build-tek a lot lately. We are doing drainage and cement work. The…read morestaff is always super helpful, loading up is easy, and returns are done quickly and efficiently. They also have high quality building supplies and in stock. Highly recommend buying from them.

Reina is the best help and is so knowledgeable always a great experience to be in good hands!read more

Best lumber yard in Bay Area. I love working with local…read morebusinesses. I've been working with them for 27 years. Andy in doors and windows is awesome and Russ inside sales is a great dude! Always quick and gets us the information needed to make decisions for our home as well as our projects.

Recently discovered this chain and I'm hooked! So many great specific items without the business of…read morea big box hardware store. Purchased a roof rack for my car with other hauling accessories. It was easy to find the items, get help from associates and install them when I got home. Even returning annoyed I didn't use was simple. Sign up for the free membership so you always have your receipts! There are a few seasonal odds and ends around the store, currently the camp chairs and tables are a hot buy.

Service is so bad. Let's start with the fact that im a girl, I have no clue about tools & don't…read morecare to know . Okay anyways, I went in to help my boyfriend get a tool that he wanted that was on sale (he was at work so you know W girlfriend for going so early and help her man) ANYWAYS, I asked for help where to find it and he pointed me to the direction but I specifically asked if he could guide me to correct spot cause it was gonna take me forever to find it. Anyways I was trying to find the right tool and then the worker came back and stood behind me and I think he wanted to help now. So then I go to checkout and the tool was already there. So it's like he wanted me to struggle for no reason. Is this store ANTI GIRLS???. I am just a freaking girl man. What a horrible experience. I hate a man store. Anyways W girlfriend. L customer service

Oscar has been helping my fiancee and I with windows and doors for a teardown home remodel. He has…read moreproactively identified several potential issues with the plans, and helped provide workable solutions. His level of knowledge, understanding, and ability to visualize plans and diagnose issues is invaluable. Oscar is so competent it's a shame other companies can't clone him. If you work with Oscar your project will be in good hands.

Due to one person's inept, lack of proper knowledge, and passive attitude I lost many weeks of lead…read moretime for materials I needed and it also caused me extensive financial set back. The person, Eddie Segundo, works in the Concord office. Be careful who you have to work with . M Ohady

Horrible service! First of all, the guy at the key counter said he couldn't make a key on a pre…read morebought key. Then, he decided to do it but charged more $ than normal. Then, he cut it completely incorrectly - it does not fit my door at all! This is the WORST Ace ever: horrible customer service. I will be asking for a refund on this cut. I paid good $ for that key from an artist and now it's useless.

Always a friendly Staff. They will point you to the right isle or take you there. Lil pricier and…read morehas a limited selection then Home D or Lowe's but at least you can find someone to help you. This is Alway my Go to Store when I need something Fast... Highly Recommend!!!!

I walked into Ace because I needed my rolling cart fixed. I walked in and was helped by Sonia! I…read moreshowed her pictures of my rolling cart which I left in my car and she told me to bring it in. Once I brought it to her, she looked at it and said it only needed cotter pins. She brought out a couple and fastened both detached wheels back on the cart quite fast. Sonia was immensely helpful and super friendly! I was nervous that my cart would not have been able to be fixed and that I had to buy a new one, but I was truly impressed that Sonia fixed it within 5 minutes! Thanks so much Sonia, you made my day!

I love their key copy services. They're quick and efficient and the keys work on the first try. You…read moredon't even have to take them off your keychain for them to be able to copy them! They are have keychain charms and labels for less than a dollar to go with your new set of key copies. AND I found a plant I have been on the hunt for almost two years! The toothache plant. I was so ecstatic to see them for sale here. This place is also convenient because it has other tools and niche items you may need, even if you were searching for a gift last minute haha.