This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

I highly recommend A Cozy Chimney! They completed a big, time-sensitive project for us (majorly…read moreleaky chimney that needed to be rebuilt inside and out) that other companies said was too large and too intense of a project for them to take on. Their estimate was thorough and fair. Eli and his team completed excellent work, and even went above and beyond in doing things like covering our chimney with tarps until the work could be completed. It's obvious that they take pride in the quality of their work. Shenda was also great to work with - she made sure to answer all of our questions and patiently helped us to think through our options. We will definitely work with them in the future for our chimney cleaning and repair needs.

Although I didn't end up using the services because my brick fireplace needed more service than…read morejust a simple clean out, I do want to comment that Rusty was very responsive. Showed up at the allotted appointment time as agreed. Assessed the situation and advised me in the right direction.

We had a "small" chimney fire and had Poggi out to do whatever needed to be done. The interior tube…read morewas pitted badly and needs replacing. He doesn't do that type of work and gave me some referrals for inserts and converting to gas if we were interested in that. Very professional and honest.

He showed up right on time He did a thorough inspection of…read morethe chimney. He was very honest in saying that we don't need any additional work at this time. Much appreciated

We had an issue where water was leaking down the chimney into our living room. A storm knocked the…read moreold chimney cap off the chimney, and the old chimney cap damaged the pool solar panels. That caused the pool solar to spray water toward the chimney. The mortar was falling apart in some places too, so water could potentially leak in through the sides of the chimney. Sam from Hex Chimney did a great job repairing our chimney!

I recently scheduled a dryer vent cleaning and couldn't be happier with the experience from start…read moreto finish. Scheduling was easy, communication was clear, and the technician arrived on time and fully prepared. They took the time to explain why regular dryer vent cleaning is important and walked me through the entire process before getting started. During the service, they were extremely thorough and professional. They showed me the amount of lint and debris that had built up inside the vent over time, which was honestly surprising. After the cleaning was completed, the airflow was noticeably stronger and my dryer is now running much more efficiently. Drying times are shorter, and I feel much more confident knowing the vent is clean and the fire risk has been reduced. The technician was respectful of my home, cleaned up afterward, and made sure everything was working properly before leaving. This service was well worth it for the peace of mind alone. I highly recommend dryer vent cleaning to any homeowner, and I would definitely use this company again in the future.

Mario was on time and did the work fast cleaning the dryer vent. I would certainly recommend…read moreCyclone.

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

Travis,…read more Knowledgeable and did a great job on my chimney. Highly recommend and was the lowest cost I received.

Travis showed up nearly an hour late for an appointment with attitude no less. He mentioned on…read moreseveral occasions that he has been doing this for 35 years. How this could be, is beyond me.

Got the premium package which was slightly better pricing. Easy to schedule and good communication…read more Had to change my appointment due to emergency which was fine. Showed up about 20 min late after the assigned window, but would have been nice to update me earlier. Seems like they did a good job, took around 1-1.5 hrs, however left a lot of dust and debris after on my kitchen counter and on the bed in the bedroom after they left. They also helped me change the air filters in the heater. Addendum: upgraded to add 5 stars after they reached to to rectify the situation. Appreciate it

I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

Hoffman came highly recommended by our real estate agent! They did our inspection for the chimney…read moreand also did repairs for us. We bought an older home that needed the chimney repaired and we also decided to change from wood burning to gas. Hoffman handled everything from the masonry repair work to the permitting, recommendations for subcontractors (gas and electrical) and purchasing and installing our new gas fireplace. Michelle was a joy to work with and answered all my questions! Pricing was transparent and fair. You can tell they are experts in this work and we love our fireplace (Mendota). Would highly recommend this company!

we called to have lightbulb replaced. they came out unprepared but cleaned the fireplace. we…read morepaid 200+ for the cleaning. the workers said they would be back with the lightbulb. now they said that's another service call and charge to change the lightbulb. we hen we questioned it we were told we are problem customers and they will not help us anymore. we still don't have a light this place is not reputable. i also find it interesting for a company around so long they only have a few reviews. when i see this i wonder if they pay for the positives stay away from this place