I am disappointed with their policy. I needed a remote replacement. I was advised I would have to pay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed read more

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and clean. Can't say enough how pleased I am! read more

Fireplace Techs - Wow!!!! Superb service. Wilson the technician-attention to detail, focus on fixing and then cleaning and very focused on safety. - Fireplace Services Near Me - Concord, California

Had a great experience with Angel, Luis and the team. Very friendly and experienced folks. They showed up at the start of their arrival window and were able to diagnose and fix the issue with my gas fireplace in about 90 minutes. This is of course after spending hours trying to diagnose the issue myself. The service fee was totally reasonable - I needed $45 in replacement parts in addition to the base visit price (new pilot unit, due to a kink in the pilot gas line). I had to wait 2 weeks for the appointment but I'm glad I did, rather than find someone with fewer and/or worse reviews. If you're in the market for a fireplace repair or servicing - book with Luis! read more

Fireplace Techs - A WORKING fireplace - Fireplace Services Near Me - Concord, California

Great experience with Fireplace Techs. They performed the work efficiently, and they were very respectful of the family room where they were working. read more

Exceptionally great experience with Fireplace Techs, specifically tech Angel. Ten year old Valor gas insert fireplace that started giving me problems at year five. In 2023 fired former repair company and contacted Fireplace Techs. Today Angel replaced the gas valve on the fireplace and fingers crossed this has been the problem all along. Angel's work was top tier, he was very patient with my multitude of questions about the mechanics of the device, worked very cleanly and efficiently, and super important to me - ZERO collateral damage when pulling apart the unit and reinstalling. I'm thrilled Fireplace Techs were recommended to me, total pleasure to work with Angel and the women in the office too! read more

Marvin is top-notch. Here's why: * Very responsive to my initial contact, patient, and came over within two days (my repair was not urgent; other vendors offered appointments a week or so in advance). * Recommended repairing the component rather than simply putting in a new one. * Worked for the fireplace manufacturer but left because of the pressure to replace parts rather than allow him to repair them. * Proactively did a full cleaning and added glowing embers without charge. * Genuine --and efficient; diagnosed, repaired, cleaned, and cleared out in under 30 minutes. Thank you, Marvin! read more

Fireplace Techs - Genuine --and efficient! Check out the drop cloth he brought for his workspace. Very considerate. - Fireplace Services Near Me - Concord, California

Fireplace Techs provided professional service. They were on time. The job was well done.

Great team. Not very personable but got the service cleaning done. Thank you!!!! We will recommend to Our friends! read more

Great service, quality work, and professional attitude. I couldn't find anyone to fix my old fireplace insert until I found fireplace techs. This company took the entire thing apart, cleaned every piece, replaced a broken part and my fireplace is now good as new. Couldn't be happier read more

Scheduled service process was easy but long waitlist, though they ended up coming sooner because of a cancellation. Thorough diagnosis of our gas fireplace - checked all the parts - then showed us how to relight pilot. Seemed worth the value to know everything was in good working order and to learn how to fix pilot safely ourselves read more

Two very skilled workmen just serviced my gas fireplace and did a fantastic job. They spent over an hour cleaning and checking my fireplace. It was difficult to find a company to service my gas fireplace after the company that installed it went out of business. Fireplaces Techs/ Insul Techs were excellent -- affordable and competent. I unconditionally recommend this company. read more

The technicians arrived on time and were professional and friendly. Unfortunately the gas insert service could not be performed due to an issue with the chimney vent. They did not charge me for the call and will return to perform the service once the vent has been repaired. read more

Excellent service and response rate for a gas fireplace repair we needed at our home. Highly recommend this company and their quality service technicians! read more

I stumbled upon these guys on Yelp after calling like, a zillion others and not finding anyone who could service my Jotul gas fireplace insert. They were able to come out within a week and do a cleaning which brought the fire back to life again. They even showed me where to buy a new light bulb and how to install it myself so they wouldn't have to come back out. Plus, they were polite, tidy and priced right. read more

Fireplace Techs - Jack enjoying his roaring fire again. - Fireplace Services Near Me - Concord, California

They came to repair and service our fireplace. They charged a high price and assured they'd be back to insert a chimney liner as part of the service fee. They've promised to return for over a year now. It may be we are out of their service area, but they should have said that initially and I'd have chosen someone closer to Novato. read more

Fast service that was done well and quickly. Office staff friendly and got me scheduled fast. The tech was knowledgeable and got my fireplace back into shape quickly. I would recommend this business. read more

Fireplace Techs - Fireplace Services Near Me - Concord, California

Wonderful service! Marvin and Chase were so nice to deal with. They worked quickly to clean my gas fireplace and gave me some great tips on how to use it. I would recommend them very highly! read more

They couldn't help me with my fireplace but they recommended another business that they said could help me. I appreciate that they took the time to give me a recommendation even though they couldn't help. Their customer service is wonderful read more

Called for service. Asked to send pictures of my fireplace to determine if they could even do the service. Said they would call me back. Still waiting in a call. Will find another company. read more

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Fast service. Fixed gas fireplace immediately. No hassle. Fireplace works better than before: prior it was really hard to light. Now it's lights with the click of a button. Definitely recommend! read more

Not sure how this place has good reviews....we moved into a new house and called fireplace techs to have the gas fireplace serviced to ensure it was working properly. The technicians arrived, were at the house for maybe 5-10 min, said there was a gas leak in the valve and they needed to order a part that would take 3-4 weeks to arrive and the office would call to follow up. 6 weeks later we hadn't heard from them at all so I called to follow up. They looked at the notes and said the technician detected a gas leak and left because it was unsafe and there are no parts that can be replaced. What?!?! Completely not was happened at all! And why did they not indicate the possible severity of the situation that could put my family (including 2 children) in serious danger?? We're looking into possibly taking legal action for their negligence. Definitely would not recommend this company. read more

Working with Luis and Marvin was a great experience. Marvin show up even 5 minutes before the window time. Had his mask , gloves and booties on. He fix the problem , explain the process and was nice and you can feel a good vibe from him, like he really have lots of pride of what he does . Thank you guys read more

Fireplace Techs - Fireplace Services Near Me - Concord, California

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We have two 25+ year old gas fireplaces in which the pilot lights wouldn't stay on to light the fires. I contacted Fireplace Techs through Yelp and I was immediately very impressed with their responsiveness in answering my questions and with the great communication in setting up the service appointment. On the day of the service two representatives from Fireplace Techs came to our house on time and wasted no time in cleaning out the fireplaces and diagnosing the problems. They replaced the Thermocouples on both fireplaces and both fireplaces are now working as good as new. Fireplace Techs did a great job at quickly diagnosing the problem, replacing the parts, and cleaning up the fireplace. I was very impressed with their professionalism and the work they performed. I will certainly call them again for any future repairs and I highly recommend them. read more

Luis is the best. I called him back I'm January about a fireplace installation. He was very transparent about his schedule as he was traveling, and told me he didn't want to hold up our project if it was time sensitive. He was also completely transparent about how much the installation would cost. Such information is otherwise hard to come by. My fireplace was at a shop in Berkeley, I asked Luis if he could pick it up with some extra cost since we don't have a truck. He was extremely accommodating. When we were planning the installation, Luis gave us some options for the vent pipe location, and was very flexible, offering to wait if it was best for us, or continue with his crew that afternoon. We pressed forward. The unit was installed such that our major home renovation could continue, he said we could call to finish the installation at any time. The final stages required some work and Luis was again very flexible, accommodating, and clearly competent. we are thrilled about choosing him to work with. Highly recommend. read more

Fireplace Techs - Luis even set up the driftwood and rocks for us in our gas fireplace. - Fireplace Services Near Me - Concord, California

Heads up Lafayette residents. We get special pricing. Can't speak to the actual service but I just called to see if a technician could come to my house to inspect my gas fireplace. I was immediately asked where I lived and there was a $100 up charge. If I lived in Concord the service would be $280 but living 10 minutes away in Lafayette the same service was $380. I'm grateful they were transparent but won't be using their services. read more

The Maxitrol fireplace insert in my apartment had been broken for years & Fireplace Tech had the expertise to get it working again. Luiz & Wilson were conscientious of controlling dust & dirt throughout and they knowledgeablely restored the connections & settings, also letting me know the next signal from my unit for a part replacement. Assuredly, I will have them return when that time comes. read more

Very poorly run business. Terrible communication from trying to get someone out to my house to trying to get them to come back with the parts and fix it, to getting them to come back *again* and fix what didn't get fixed, which was minor, but still should have been done right the first time. They charged me $260 to come out and give me an estimate, which took them 15 minutes and I was told me the total would be $480. Total, not an additional $480. They gave me nothing in writing, but took a check for $260 so I had some evidence they did something. They "repaired" my gas fireplace insert, however it now works differently than before! The remote control no longer works and they never told me that would be the case! My bad for not insisting I get something in writing. Questionable business ethics to say the least. Buyer beware. read more

TOTALLY RIP OFF - Marvin show up on time , he is really professional. But his manager Luis is so greedy and rude . He charged me 260 $ for inspection and ask for 660 $ for the parts which the real price of the parts is 120$ . 260 $ + 660 $ = 920 $ for part and labor . It totally rip off . STAY AWAY OF HIS BUSINESS read more

These guys are great. Very responsive, efficient, and reliable. Above all, they get the job done. I'm really pleased with their work. With a working fireplace, we're ready for a nice and cozy winter. read more

Fireplace Techs - Fireplace Services Near Me - Concord, California

They diagnosed and repaired a heating stove that was not turning on. Jesus and Angel were great. Courteous, clear communication, efficient and tidy! Left the place cleaner than when they started too. Would recommend to anyone looking for help with a fireplace read more

Luis and Marvin were fantastic. We had moved into our home about a year prior, and one of our gas fireplaces didn't work (we were told it was just a remote that needed new batteries... which wasn't the case) Since that was squarely during Covid, we put it off until recently since I knew I wanted a cozy fireplace during the holidays and wanted to try and avoid the winter/holiday rush! I did a few searches on Yelp, and Fireplace Techs came up highly rated. Luis was super fast to reply and I was able to send him a few photos via text, as well as set-up an appointment. They were also up front about the service charge + any potential additional fees (which honestly was about half what other companies were quoting me...) Marvin came out exactly between the 2-hour window he said he would. He got right to work and had our gas fireplace cleaned and working in about an hour. Turns out the ignitor was broken, and he was able to replace that and also show us how the fireplace worked. It was such a great experience, we asked if he could take a look at our other fireplace that had also been acting up. While he didn't have time that visit to repair it, he did take a look, make recommendations and we were able to schedule him to come out just a few days later. Really great local company, easy to schedule and they know their stuff. I'd highly recommend! read more

They worked with me to come up with the lowest cost option to get my fireplaces working when getting my home ready for sale.

I am always looking for reliable vendors since I am a Realtor, real estate investor, flipper, and property manager. One of my listings in Walnut Creek has a gas fireplace; the gas worked, the electric worked BUT the fireplace wouldn't ignite. I called Fireplace Techs on Wednesday and gave them the code to my lockbox since the home was vacant. They went within 24 hours, sent me a video showing me the fireplace working and invoiced me. Very prompt and professional. I will be working with them again! read more

Responsive, professional, masked, clean, on time, no surprises. Estimates are on the dot. Luis and Marvin were professional and efficient. Very highly recommended. read more

Fireplace Techs - Fireplace after the fact. - Fireplace Services Near Me - Concord, California

I have a radiant gas stove that decided to stop working. I reached out to Fireplace Techs and they were one of few companies that service this type of unit. Marvin came out within a day or two and he was phenomenal. Took extra time to clean, assess, and repair the issue. He was incredibly detail-oriented and offered great education and recommendations without trying to sell me on anything. Super nice guy who went above and beyond. He only works works on fireplaces and is the man to call for your servicing and repair needs. Thank you! read more

We just moved into a new home and didn't know anything about our gas fireplace and we were concerned about the amount of heat it was putting out with just the pilot on. Louis (business owner) responded to our request within minutes, scheduled us for the next day and stayed in touch to confirm times. He explained our who system to us, cleaned everything thoroughly (it looks so good now!) and was in-and-out with total efficiency. On top of that he was super kind and patient with all our questions while clearly having a ton of experience (identified our unit correctly before even looking inside). Can't' recommend Louis enough. Worth every penny! read more

This review is for Luis' generosity in time and honesty. While shopping for fireplace inserts and confused about the different brands, I was pleased when Luis offered his insight into which units are reliable or not, and why. Thank you Luis! read more

Thank you dear Elizabeth, and Luis for responding immediately to my request at the project in San Jose. They arrived in the same day, assessed the project, and provided the estimate the next day the job was already scheduled. The job was done professionally, what I would like to point out is the team overly protected surrounding spaces and made sure that extra care is given to everything. It's hard to meet such professional people in the industry and looking forward to work with them again. thank you very much. read more

Marvin and Angel came today for the service call on our gas fireplace that has not worked properly since we moved in 3 months ago. It took a while to get an appointment, as they were swamped in December, but we did get a call to have our appointment moved up 10 days to today. Marvin figured out the issue with the wiring and replaced the wires that were causing the issue. He is was extremely knowledgeable, efficient and helpful. He even waited around to insure the fan also kicked on. We are keeping their information and will use them for any fireplace issues/upgrades we might have in the future! Our total service charge was $280, which is very reasonable for a callout from Concord to Brentwood and time/materials to fix the issue. read more

We had an appointment scheduled for 2 weeks from now, but Luis called the other day saying he could squeeze us in since he was in the neighborhood. We were thrilled, since it had been getting chilly and we wanted to get our fireplace working! Luis was super professional & friendly and got the fireplace working in no time. He brought so much care and attention to the work- He even cleaned the front glass and showed us how to use it. It's been on ever since :) Thank you so much, Luis!! read more

Fireplace Techs - Fireplace Services Near Me - Concord, California