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    Walnut Creek Fireplace

    4.7 (95 reviews)
    Closed 10:00 am - 5:00 pm

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    Response time

    8 hours

    Response rate

    100%

    Services - Walnut Creek Fireplace

    Fire heating system conversion

    Fire heating system installation

    Fire heating system repair

    2 More Services

    Fireplace insert installation

    Fireplace insert repair

    Walnut Creek Fireplace Photos

    Recommended Reviews - Walnut Creek Fireplace

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    Reviews With Photos

    Before picture of the fireplace without the insert
    Rob G.

    We love our new Regency insert from Walnut Creek Fireplace. Our fireplace looks beautiful and keeps the room nice and warm on cold and rainy days. The living room is now my favorite room to hangout and relax. Ryan was super responsive and helpful every step of the way. He was able to come out right away for an estimate and get us scheduled for the install very soon after. I contacted several companies and chose Walnut Creek Fireplace because of their exceptional service and competitive price. Transforming our fireplace with them was a worthwhile investment.

    Great communication and transparency. Install went perfect and they were always prompt to respond when I had follow up questions after the installation. I needed gas and electrical brought to the fireplace and their partner Damen did a very clean job.

    Finished insert (Regency brand)
    Tomes T.

    Damon and Shirley were so helpful with our new gas insert. Due to covid, we were unable to visit the showroom in person. We literally did everything over text, email, and phone -- it was so easy and they were easy to work with and answered every and all questions. Their installer was prompt, professional, and very clean. Our new insert is working fantastic, we couldn't be happier.

    BEFORE
    Amanda C.

    If you're looking for a new look for your fireplace and want a quality product, quality workmanship, and unmatched customer service, this is the place you need to go. I walked into the shop with a slight idea of what I wanted, but with the guidance of Damon (the owner) he made my few ideas into an even more beautiful reality than I thought possible. I'm so thankful for the kindness and professionalism Damon showed me. Thank you Walnut Creek Fireplace!

    The before photo on demo day.
    Julia R.

    Damon and his team did a great job removing our brick wood-burning fireplace, oddly orange hearth, out-dated built-in cabinets, and a suffocating soffit. He had great recommendations and in-house contractors for gas-line install, electrical, hardwood floor repair (very talented guy), sheet rock and texturing, and tile install (amazingly talented guy). The demo team gets a shout-out as well. Damon's team and network go beyond installing a fireplace; they remodeled our living room. Thank you all!

    Fireplace insert

    Thank you Damon !! We are loving our new insert already , after burning 2 cords in that fireplace for over 20 years , I would say I was somewhat skeptical if an insert could do the trick . I am a believer ! I only need to curb the anxiety of having to stoke the fire all the time :) Great service a d very helpful . Highly recommend Damon and crew to assist with your fireplace needs .

    Angel B.

    I debated long & hard about whether I wanted to write a review for this business, especially with it being family owned/operated... I was going to stick to the childhood rule, "If you don't have something nice to say, don't say anything at all" BUT with the mantle almost rocking off the wall after attempting to put up our Christmas stockings this year, I could not stay quiet! We had problems from the beginning with Walnut Creek Fireplace. 1) No contract/scope of work documents. My fiancé & I have both been in/around construction work all of our lives & I was appalled at the lack of professionalism. Everything was communicated via text or phone call, including payment. Which leads me to the next problem... 2) Even the employees were not given the CORRECT information about our install. Damon (owner/manager) never showed up to our home for even 5 minutes to mark out the measurements or give direction to his team before starting the project. If I had not been home during the day to watch the progress & call my fiancé to come home from work immediately, our fireplace would have been the completely WRONG size & the whole thing would have had to be ripped out & re-stoned. By the way, the one star I am giving is for the workers & the way the fireplace looked in the end. They were stand up gentlemen that were very friendly & helpful through everything. It was not their fault at all that they were not told/shown by management the scope of work that was promised. 3) They tried to "cover up" a shortage of material. Damon ordered the stone surround we selected, but did not double check to make sure it was all accounted for. The workers RAN OUT of the corner pieces & just started "making" corner pieces from what they had left! We noticed it about a third of the way through & told them to stop because it looked sloppy. At this point we called Damon & he rush-ordered the rest of the corner pieces to be finished on another day. This should have been a one day install that ended up dragging on & on! 4) Last but not least, the mantle... Beautiful now! But boy, was it a struggle to get there. Damon was supposed to bring the option of stain colors for our wood mantle at 9AM on a weekday. He was a no-show. I took the morning off of work to be there so I could pick it on the spot & then could be stained that day, but it was a waste of my time. He ended up leaving samples later that afternoon when I was already gone. Then we asked for a matte clear coat finish. (The clear coat they had was much too glossy for our rustic wood look in my opinion). Damon told us that there was no such thing as "matte" which is simply not true. We ended up buying our OWN matte clear coat of Minwax for them to use! Finally everything was done, but honestly it was not worth the headache. Plus I just noticed that the mantle is not sturdy. Just putting stocking hangers on it made the entire thing lean forward. Luckily my fiancé was able to drill it securely into place himself. It's disappointing because we were very excited to work with them after reading some of their wonderful 5 star reviews, but apparently we got the short end of the stick on this one as far as customer service goes.

    Before and after

    We are very pleased with our new fireplace from Walnut Creek Fireplace, which has transformed and updated our family room. We were looking for a fairly complicated transition from our previous gas fireplace, since one of our primary goals was to be able to install a flat screen TV at a low height that would not lead to daily neck strain. Ryan and Shirley came up with a great looking solution that fit our space well, and kudos to Big John and Vince for their framing and beautiful tile work. There were one or two glitches along the way, but Damon and his team worked with us to make sure that all issues were resolved and the final result met all expectations.

    Travis B.

    Damon and the team have this down to a science. They are a well-oiled machine. From the first e-mail to showroom visit to prep to install everything took about 3 weeks. Damon patiently answered our questions and gave us clear pricing and made it all happen without any surprises. Would highly recommend them to anyone considering upping their fireplace game.

    New fireplace and tile wall.
    Michelle K.

    Shopping at Walnut Creek fireplace was a fantastic experience. Damon and his team were so easy to work with, and the end result of the installation was brilliant . We love our new gas insert and it was pleasure to work with such talented and kind people.

    I have to be honest, I'm pretty disappointed in WC Fireplace. Damon is very personable, was amazing on the sales day and responds to most texts. We paid 18K for a 60" cold panel linear fireplaxe bc we have a special needs daughter we can't trust not to touch the glass, and we were told it's cold, kid safe, and without the screen that most of the cheaper units require. We had some issues on timing and color but were all fixed in reasonable time frame and no complaints there with follow through. While it looks great, we had a different $8K unit picked out at a different local fireplace but were concerned about the temp of the glass (it required a screen in addition to glass) and the look. So, we were super happy to learn of a cool touch option. That said, after install, it's beautiful but it's burning hot to the touch and this is the response we got below. We were never told additional contractor work would be required or anything or any reason why it's not cool to the touch. WC fireplace did the install themselves.

    Chris W.

    It's rare to find businesses these days that provide this level of service. We purchased two fireplaces from Walnut Creek Fireplace. The staff was wonderful to work with, and also knowledgeable. Damon was always available as we worked to find the right fireplaces for our home renovation. Years later, we had a small issue with one of the units. I called to get a referral for a repair shop, but Damon insisted on coming over personally and fixing the issue. He was here that same day, diagnosed the issue, resolved it and declined payment. If you're looking for a fireplace, I'd highly recommend Walnut Creek Fireplace. They really do take incredible care of their customers, in addition to having a great showroom of product.

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    Page 1 of 3

    Ask the Community - Walnut Creek Fireplace

    Review Highlights - Walnut Creek Fireplace

    Damon helped us choose a design and a way forward, and was very transparent about the schedule and pricing.

    Mentioned in 68 reviews

    Read more highlights

    Terra Outdoor Living - Our new Walnut Creek showroom is now open as of August, 2024!

    Terra Outdoor Living

    (32 reviews)

    $$

    On the whole most of Terra Outdoor Living's designs lean heavily towards woven, aluminum, and…read morereclaimed plastic and carry a deep resort vibe. The service was helpful if not a bit overly helpful, however the few classic-feeling teak pieces they had needed to be sealed before use and that was a deal breaker for me. Not only did I not want to deal with the smell or the chemicals myself, but I also did not want to deal with discoloration on a $700+ item after I chose not to seal it. If it had been $200, I probably would have just taken the risk, but not at that price tag. Due to my environmental allergies and after discovering Greenguard Gold furniture I just haven't been willing to take a gamble on plastic or difficult to rinse off cords and weaving and unfortunately that was mainly what they had in the showroom. So all that being said, tldr Terra Outdoor Living has a very specific vision most of their items fall into and I'm sadly just not the target customer for it.

    We received outstanding customer service from Elbert who helped us understand the pros and cons of…read morethe various materials of construction (teak, recycled plastics, aluminum, etc.) including how they wear and what maintenance is required. He kindly allowed us to mix and match chairs and tables until we found the right combination which turned out to be one of the table, chair and cushion sets on display. He patiently prepared two estimates for different combinations which helped us decide immediately to proceed and capture the sales price offered. In this day and age of salespeople focused on their phones or each other, Elbert was a true professional and remained focused on our decision-making process. Buy with confidence, and ask for Elbert!

    The Patio & Fire Place - Treasure Garden Umbrella

    The Patio & Fire Place

    (23 reviews)

    I paid over $11,000 for patio furniture here 6 weeks ago, and I was supposed to have received…read morefurniture covers and a glass cylinder for the fire pit weeks ago. I have talked to the store multiple times about it. Every time they have given me a new arrival date, and every time it has not arrived as promised. Now they tell me the items are back ordered. But why was that not the case 3 weeks ago when they said I would get furniture covers this week????????? Also, there is stuffing coming out of the back rest cushions because there is no liner between the filler and the Sunbrella fabric. I am deeply disappointed in the quality of what I purchased and the store's inability to ensure I get everythingI paid for. Update 12/6/24: They ordered furniture covers from a different place now so that I can get covers sooner. Have been promised delivery in 5-7 business days. Fingers crossed. Update 12/26/24: I got the new covers in that timeframe. They work well and the store called me to make sure they arrived and that I am satisfied with them. This follow up was a nice touch.

    Excellent Selection/Superior Customer Service…read more We have been shopping patio furniture for months in preparation for the summer and though we expected them to be the most expensive because of their location don't let that scare you off. The quality of their furniture is top notch, and in the customer service is outstanding. You are not dealing with a bunch of sales people, they have very one on one sales consultants. They guide their customers showing you options but no pushy sales techniques. You will make your own decision. Delivery is even better. The furniture was delivered in days if it is in stock and on time. Also their fireplace log selection is the best in the area with very fair prices. I highly recommend this store. Don't burn up gas running around. I guarantee it will be worthwhile.

    Diablo Grills BBQ Speciality Store

    Diablo Grills BBQ Speciality Store

    (38 reviews)

    $$

    I recently purchased a Yoder smoker from the Walnut creek store, after admiring them in your…read moreshowroom for a couple of years and telling myself, "someday." That day finally came, and the smoker was delivered this week. I wanted to share how impressed I was with Henry, the delivery driver. What I expected was a straightforward delivery. What I experienced was something far better. When I asked Henry for a few quick tips on installation and best practices for getting started, he didn't just give a quick answer and head out. Instead, he smiled, rolled up his sleeves, and helped me get everything set up. While we worked, he walked me through the key points just like a knowledgeable friend would when helping you get started with something new. That level of service genuinely caught me off guard--in the best possible way. In today's environment, it's rare to see someone take that kind of pride and initiative in making sure the customer has a great experience. Kudos to Diablo Grills for having someone like Henry on your team. More importantly, a big thank you to Henry himself for his professionalism, generosity with his time, and clear commitment to customer service. It made an already exciting purchase even better.

    Diablo Grills in Walnut Creek is the only store in the greater Bay Area that sells all types of…read moreBBQ grills and related acccessories for outdoor kitchens with a very knowledgeable and attentive sales staff that pays attention to all your needs - big or small My husband and I live in San Francisco and Napa and researched dozens of outifts to replace an existing built-in broken BBQ gas grill in an outdoor kitchen and we picked Diablo Grills in Walnut Creek. Rohnda helped us decide with a detailed list of comparables, pricing, sales items (which we bought) & dimensions. Followup service about the retrofit of a new grill into an old space was equally helpful. We recommend this store and Rohnda without any reservations whatsoever. No need to look elsewhere. Lily & Bruce

    Pottery Planet San Ramon - Zen Frog

    Pottery Planet San Ramon

    (8 reviews)

    We were looking for a water feature for our backyard for a couple of years. We visited many places,…read moreseveral times and one day I googled and Pottery Planet popped up and we stopped in there. We finally found what we had been looking for! They didn't have the exact fountain, but we went through the "Campania" catalogue and chose one that was perfect. Pottery Planet installed it and the guys were awesome. There was a crack a few months later and PP contacted the manufacturer and they replaced the fountain. PP came out again and installed it. Their customer service is amazing AND they have a great selection of garden accessories. Highly recommend

    I'm in the market for some backyard fountains and birdbaths and my social media algorithm knows it!…read moreThey started showing ads for Pottery Planet and just from the pics, I knew I had to check it out. It's conveniently located not too far off the freeway with plenty of parking. Tons of statuary,, pots and fountains in a variety of price points. Very unique and affordable options. They deliver and help set up your purchase as well! We're just getting started on ideas for our yard, so this trip was an exploratory one. But because their staff was more than happy to answer our questions and spent nearly 30 minutes with us sharing ideas and set up options, we will definitely purchase from them once we're ready. Excellent service even when they knew we weren't going to buy something t that day. They care about their customers and reputation. Go there first and you won't need to check out anywhere else. I'm excited for my enventual fountain selection from them!

    Walnut Creek Fireplace - fireplace - Updated May 2026

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