On the whole most of Terra Outdoor Living's designs lean heavily towards woven, aluminum, and…read morereclaimed plastic and carry a deep resort vibe. The service was helpful if not a bit overly helpful, however the few classic-feeling teak pieces they had needed to be sealed before use and that was a deal breaker for me. Not only did I not want to deal with the smell or the chemicals myself, but I also did not want to deal with discoloration on a $700+ item after I chose not to seal it. If it had been $200, I probably would have just taken the risk, but not at that price tag. Due to my environmental allergies and after discovering Greenguard Gold furniture I just haven't been willing to take a gamble on plastic or difficult to rinse off cords and weaving and unfortunately that was mainly what they had in the showroom. So all that being said, tldr Terra Outdoor Living has a very specific vision most of their items fall into and I'm sadly just not the target customer for it.

We received outstanding customer service from Elbert who helped us understand the pros and cons of…read morethe various materials of construction (teak, recycled plastics, aluminum, etc.) including how they wear and what maintenance is required. He kindly allowed us to mix and match chairs and tables until we found the right combination which turned out to be one of the table, chair and cushion sets on display. He patiently prepared two estimates for different combinations which helped us decide immediately to proceed and capture the sales price offered. In this day and age of salespeople focused on their phones or each other, Elbert was a true professional and remained focused on our decision-making process. Buy with confidence, and ask for Elbert!

In 2022 went in to Check out patio furniture and Based on the sales persons Mitch's sales pitch on…read morea 15 year warranty on this homecrest loveseat and couch with matching rocking chairs ,we purchased the patio furniture even tho it was rather expensive, We were told by Mitch that the reason the price was pricy was because this furniture was not like any other product on the market it was of higher quality and that we would not have any problems for years, and if there should be a problem no worries it comes with a 15 year warranty, Well needless to say we had a problem with the sling material on love seat and couch getting a discoloration and a rip , do based on the thought that we had a warranty I reached out to Patioworld for help , to my disbelief I was informed that the warranty didn't apply to the sling material but only to the frame, so I then explained what Mitch the sales person told us , they didn't matter they refused to help us repair our expensive furniture, I will never buy anything from them nor will I recommend them to anyone. Buyer beware

Irene helped us pick out the perfect umbrella. She's very knowledgeable and listens to her…read morecustomers. Friendly too! Got the umbrella this morning and a few hours later we are enjoying sitting outside. Thank you!

Shout out to WC Fireplace. Complete project from making a…read moreboring wall to our favorite room. One stop shop. Complete project including AV.

We needed to replace our faulty, 25 year old gas fireplace. We thought it would be a…read morestraightforward job but it turned complicated when we discovered that the firebox that housed the insert had been incorrectly altered during a family room remodel, and was unsafe due to potential fire danger (yikes)! We thought we had to tear out and rebuild the granite surround and mantel in addition to buying a new insert, but Ryan, the manager, and Julio, the installer, who both came to our house to inspect, offered a much less expensive option of removing the unsafe firebox materials, and adding brick to frame the surround. John, the mason, completed that job masterfully, and Julio did a great job installing our lovely new Regency gas fireplace insert. The fireplace itself is so nice. It has a modern, streamlined look, and although we haven't used it yet because of our nice weather, when we tested it after installation, we found that it emits lots of heat and looks so pretty with the flames and the lighted up embers. From start to finish, our experience with Walnut Creek Fireplace was excellent! Ryan was very helpful as we were trying to figure out our plans and what fireplace would work for us (he even came to our house twice). And we were so grateful that Ryan, Julio, and John figured out how to save our existing surround and mantel (saving us lots of money). Had we needed to build a new surround/mantel though, I feel confident that WCF would have done a great job (based on pictures and reviews). Thank you, Walnut Creek Fireplace!!

I paid over $11,000 for patio furniture here 6 weeks ago, and I was supposed to have received…read morefurniture covers and a glass cylinder for the fire pit weeks ago. I have talked to the store multiple times about it. Every time they have given me a new arrival date, and every time it has not arrived as promised. Now they tell me the items are back ordered. But why was that not the case 3 weeks ago when they said I would get furniture covers this week????????? Also, there is stuffing coming out of the back rest cushions because there is no liner between the filler and the Sunbrella fabric. I am deeply disappointed in the quality of what I purchased and the store's inability to ensure I get everythingI paid for. Update 12/6/24: They ordered furniture covers from a different place now so that I can get covers sooner. Have been promised delivery in 5-7 business days. Fingers crossed. Update 12/26/24: I got the new covers in that timeframe. They work well and the store called me to make sure they arrived and that I am satisfied with them. This follow up was a nice touch.

Excellent Selection/Superior Customer Service…read more We have been shopping patio furniture for months in preparation for the summer and though we expected them to be the most expensive because of their location don't let that scare you off. The quality of their furniture is top notch, and in the customer service is outstanding. You are not dealing with a bunch of sales people, they have very one on one sales consultants. They guide their customers showing you options but no pushy sales techniques. You will make your own decision. Delivery is even better. The furniture was delivered in days if it is in stock and on time. Also their fireplace log selection is the best in the area with very fair prices. I highly recommend this store. Don't burn up gas running around. I guarantee it will be worthwhile.

This is our fourth purchase from Terra Outdoor Living. They have great customer service and all…read moretheir products are beautiful and stand up to the weather. The quality is great.

Terra offers the type of consistently excellent service that I've started to think it may be…read moreunreasonable for me to expect from a business. They're SO friendly, SO helpful and SO patient. Every. Single. Time. The quality of their furniture is really great, and better than outdoor furniture we've purchased from and seen at other stores like Pottery Barn and Crate & Barrel. Their delivery is quick and seamless. They have many items in stock, which means that they're often able to deliver your shiny new furniture within a matter of days (if you live local). And there's no better feeling than enjoying your new patio furniture with friends on a nice sunny day. I really can't sing their praises enough.

Awesome place, room after room of vintage decor and furniture, reasonable prices. Super authentic…read morepieces, hard to find amazing original. It will take you back in time.

I've been a customer of Hudson's Estate Sales for many years and I'm thrilled they've opened a…read moreretail store. The stock is good and moves quickly. Prices are excellent - close to wholesale. Really impressive in the crazy Bay Area market.

I recently purchased a Yoder smoker from the Walnut creek store, after admiring them in your…read moreshowroom for a couple of years and telling myself, "someday." That day finally came, and the smoker was delivered this week. I wanted to share how impressed I was with Henry, the delivery driver. What I expected was a straightforward delivery. What I experienced was something far better. When I asked Henry for a few quick tips on installation and best practices for getting started, he didn't just give a quick answer and head out. Instead, he smiled, rolled up his sleeves, and helped me get everything set up. While we worked, he walked me through the key points just like a knowledgeable friend would when helping you get started with something new. That level of service genuinely caught me off guard--in the best possible way. In today's environment, it's rare to see someone take that kind of pride and initiative in making sure the customer has a great experience. Kudos to Diablo Grills for having someone like Henry on your team. More importantly, a big thank you to Henry himself for his professionalism, generosity with his time, and clear commitment to customer service. It made an already exciting purchase even better.

Diablo Grills in Walnut Creek is the only store in the greater Bay Area that sells all types of…read moreBBQ grills and related acccessories for outdoor kitchens with a very knowledgeable and attentive sales staff that pays attention to all your needs - big or small My husband and I live in San Francisco and Napa and researched dozens of outifts to replace an existing built-in broken BBQ gas grill in an outdoor kitchen and we picked Diablo Grills in Walnut Creek. Rohnda helped us decide with a detailed list of comparables, pricing, sales items (which we bought) & dimensions. Followup service about the retrofit of a new grill into an old space was equally helpful. We recommend this store and Rohnda without any reservations whatsoever. No need to look elsewhere. Lily & Bruce

I am always impressed with everything that is offered in this store!! I find it easy to move around…read morein the store!!!!!

I had recently dropped my Mixing glass for Cocktail making and had to find a replacement. I had…read morealso "donated" my last mixing glass at my last job so I needed another one. I had stopped by my local C & B and spoke with a gal Ramona, and they were out of my Mixing glass at the store. She had ordered one for me at another store and I had one shipped to the WC location, at no additional shipping charges. The Mixing Glass arrived a little later then anticipated (10 days opposed to 3-5), but they called me when it came in. It was as I exactly what I needed at my work Bar. It was definitely a life saver and when I needed it.

We were looking for a water feature for our backyard for a couple of years. We visited many places,…read moreseveral times and one day I googled and Pottery Planet popped up and we stopped in there. We finally found what we had been looking for! They didn't have the exact fountain, but we went through the "Campania" catalogue and chose one that was perfect. Pottery Planet installed it and the guys were awesome. There was a crack a few months later and PP contacted the manufacturer and they replaced the fountain. PP came out again and installed it. Their customer service is amazing AND they have a great selection of garden accessories. Highly recommend

I'm in the market for some backyard fountains and birdbaths and my social media algorithm knows it!…read moreThey started showing ads for Pottery Planet and just from the pics, I knew I had to check it out. It's conveniently located not too far off the freeway with plenty of parking. Tons of statuary,, pots and fountains in a variety of price points. Very unique and affordable options. They deliver and help set up your purchase as well! We're just getting started on ideas for our yard, so this trip was an exploratory one. But because their staff was more than happy to answer our questions and spent nearly 30 minutes with us sharing ideas and set up options, we will definitely purchase from them once we're ready. Excellent service even when they knew we weren't going to buy something t that day. They care about their customers and reputation. Go there first and you won't need to check out anywhere else. I'm excited for my enventual fountain selection from them!

Feel like a treasure or scavenger hunt whenever I enter a world market. In a good way of course…read more I'm always enjoying finding something in the store. And for a store with so many items, I appreciate how clean and organize it is. Even on a weekend. I like going through their wine section and usually buying something from there. Sometimes they have international snacks that I also like trying. I do love seeing their seasonal items especially for Christmas. Oh and the staff are always so friendly and helpful everytime I've been at this location. An all star in my book.

Sam delivered phenomenal customer service up at the checkout. Knowledgeable about their offerings,…read moremade sure we as members got our deal, and was very friendly. Great ambassador for the store and the brand. Thank you!