Terra offers the type of consistently excellent service that I've started to think it may be…read moreunreasonable for me to expect from a business. They're SO friendly, SO helpful and SO patient. Every. Single. Time. The quality of their furniture is really great, and better than outdoor furniture we've purchased from and seen at other stores like Pottery Barn and Crate & Barrel. Their delivery is quick and seamless. They have many items in stock, which means that they're often able to deliver your shiny new furniture within a matter of days (if you live local). And there's no better feeling than enjoying your new patio furniture with friends on a nice sunny day. I really can't sing their praises enough.

This is our fourth purchase from Terra Outdoor Living. They have great customer service and all…read moretheir products are beautiful and stand up to the weather. The quality is great.

Excellent customer service. Bill, in particular, came out to personally measure our fireplace…read morebecause it was an odd, corner design. Bill worked with me to design a unique fireplace that would best suit our needs and modern style. He then came out again to meet with our contractor to best plan the order of the tiling, that the contractor was installing, and the installation of the fireplace. Once the fireplace came in from the manufacturer (it took 6-8 weeks, it's custom) Bill came out to install it. To my surprise he showed up with a wrapped up arm in a sling! He was clearly not feeling well and explained that he just had shoulder surgery two days prior! Instead of staying bed as the doctor ordered, he came, with another installer, to make sure our fireplace was installed perfectly. What a pro. Needless-to-say, we are thrilled with the design, functionality and quality of our new fireplace.

I paid over $11,000 for patio furniture here 6 weeks ago, and I was supposed to have received…read morefurniture covers and a glass cylinder for the fire pit weeks ago. I have talked to the store multiple times about it. Every time they have given me a new arrival date, and every time it has not arrived as promised. Now they tell me the items are back ordered. But why was that not the case 3 weeks ago when they said I would get furniture covers this week????????? Also, there is stuffing coming out of the back rest cushions because there is no liner between the filler and the Sunbrella fabric. I am deeply disappointed in the quality of what I purchased and the store's inability to ensure I get everythingI paid for. Update 12/6/24: They ordered furniture covers from a different place now so that I can get covers sooner. Have been promised delivery in 5-7 business days. Fingers crossed. Update 12/26/24: I got the new covers in that timeframe. They work well and the store called me to make sure they arrived and that I am satisfied with them. This follow up was a nice touch.

I have bought a lot of patio furniture from Patio World and I'm very pleased with the quality of…read morethe furniture, the design and the service. Richard has provided me with excelente customer service when needed. Even though their products are a bit pricey, yet everything else exceed. a very happy customer! E. Walker

Bought a 10' cantilever umbrella with a 350# rolling base in Fall of 2025. Opened it in Spring of…read more2026 and the canopy would not stay on the ribs. PW told me it was a manfucture defect. So I used gromets to fix the canopy to the ribs. Then the 350# concrete base cracked and would not roll. Again PW would not replace it. $1500 umbrella is now junk. Spent over $15,000 with PW over the years but will never buy from them again. Escalated to the President and no interest in safisfying a customer. Buyer beware! Try Home Depot.

Really good advice and service. Ryan is very helpful. He knows the market, can recommend the…read morebest. We have an old Berkeley house with a small fireplace. He knows how to solve a whole range of problems.

Ryan and the team (Big John, and Junior) are amazing! After meeting with several other fireplace…read morecompanies Walnut Creek Fireplace had the most reasonable cost with one important caveat. All or maybe 95%+ of the work (we had some quartzite added in hearth and needed some hardwood floor repair) was completed entirely by The WCFP team. They were on budget, on time, and did great work. Our fireplace went from an eyesore to a beautiful focal point in our family room area. Highly recommend WCFP. Cheers!

Very friendly service. I was looking for nightstands and the manager placed me into the RH system…read moreand I was able to contact other stores and their inventory. Though I was not successful in finding what I was looking for, the manager was always friendly when I came in the store.

Service was quick and the sale associates are not that much engaging as someone mentioned before…read more There is a good selection of items because this is an outlet. Price is really elevated even for this to be discounted furniture items. I like the Vacaville store selection and service much better! Home Goods is still my favorite finds!

Kylie and Crow were extremely wonderful during our buying experience…read more Kylie took the time to go over with us all the details we wanted for the couch and helped us pick out exactly the configuration we wanted. She spent over an hour with us that first day making sure we got exactly what we wanted. She kept in touch with us through text and even brought it to our attention when a new promotion came up(the same week). Crow was really great during our final check out process, he made sure that we had all the details correct and even let us bring in our dog to compare it's fur against the swatches. We really felt confident in our purchase after this. I'd highly recommend coming to this store, every interaction we had was wonderful. Will update this once we get the couches in.

We were gifted a pillowsac a few years back so we were very intrigued when we saw the chair frame…read morefrom outside the store. As soon as we walked in, the sales associates made it feel like we weren't welcome. There were two associates busy chatting. Mind you, the store was empty. The girl, was specifically, rude. Very judgmental and gave us mean looks. The other one was actually nice and answered our questions. We were very interested in buying the pillowsac accent chair frame but the service made us not want to buy it from this store.

I mistakenly dropped into West Elm during the SF Giants fanfest, however the space itself was…read morefairly easy to navigate and I liked that they had several doors that you could enter through if there was crowding. I specifically came for their green guard gold furniture, and was disappointed to find that the green guard gold certification is not listed on the tag. There's also very little cell reception in the space so none of their QR codes would load. I ended up doing additional research and after only feeling partially interested in their desk designs I decided to go with a different company as I wanted a plain desk with no drawers or storage and they had little to nothing in that category. The service at this location was slightly standoffish and not particularly helpful, but some of the items were quite pretty. Especially since the quality was much higher than that of Pottery Barn, easily. All in all, it was a well laid out showroom and I loved their Acorn color, but their current designs just weren't for me.

If I had a choice I would give -500…read more The problem is with their 'white glove' delivery service. Absolutely ripe off. Don't understand what exactly white glove delivery means !? Feels like red carpet service when we get to know this for the first time. I was Infact expecting some national guards to come and greet me like red carpet. Non sense!!! The patio furniture was delivered without side tables . And the side tables were delivered with UPS who just left it at doorstep only to realise I have to assemble it myself. The charges $400 fee just for shipping and assembly for $3k order. I think this is ridiculous!!! Please close down you don't deserve to be in business!!!

I always enjoy browsing through this location. The staff here are always welcoming and friendly…read more It's also usually very well stocked and tidy. Love the open layout with the cashier space/micro kitchen smack dab in the middle.

We bought dishes in store, but they were out of stock so they shipped the dishes to our…read morehouse...with a $130 shipping fee that they failed to mention. Apparently I could have had shipped to store & just picked up. The sales lady said if we had any issues to just come back to the store & they would take care of it. We received the dishes on 6/9, with a box of plates being broken. I printed out the return label for the store & brough them back so the store could get the plates shipped. I called yesterday to check on where the replacements were (just about a month later) and they said they were on the way. TODAY I get a shipping confirmation that the plates are NOW shipped, to the wrong address and I was charged again. I'd suggest looking in store for the things you might want to buy & go straight to the website for purchase.

Mark, Mina & Maddie are very polite people! Their furniture selection is absolutely stunning, and…read morethe value certainly shows! Please come by and visit this lovely showroom. 10/10 Service!

My husband and I were looking to furnish our new home in Lafayette with stylish and well-made…read morepieces that would last for years - and last with our 4 year old daughter! Allure Furniture in Dublin did not disappoint. I was immediately impressed with the showroom ambience, the atmosphere is very relaxing and really helps you imagine the pieces in your home. The sales representatives were incredibly kind and knowledgable and served us delicious espresso while we shopped. We ended up purchasing most of our pieces from the online and print catalogs they have at the store - they make it so easy to shop different brands based on your needs, taste, and aesthetic. The sales representatives took the time to understand my personal style and goals and we ended up with perfect pieces that fit the mid-century/organic modern style we were going for. The quality of these pieces is UNMATCHED - our solid oak dining table is stunning and the price was reasonable given the high quality of the piece. The chairs we picked to go with it are beautiful and so unique, Allure definitely offers pieces that you would not find anywhere else. We also purchased a bedroom set, couch, and accent chair. Overall, we are extremely happy with our pieces and the services offered at Allure, the team made the process so enjoyable and seamless! I would highly recommend them to anyone looking for quality and stylish pieces for their home. Thank you Allure!

I come to this Ace hardware regularly because everyone who works here is incredibly helpful and…read morekind. The store is easy to navigate, and the prices are lower than the competition. I want to call out the employees for being remarkably friendly, but I want to comment in how great C.J is, and how he adds to the positive atmosphere of this specific Ace hardware.

My friend was looking to pick up a couple gardening gloves for her and her kid…read more It's a convenient location for us with plenty parking in this plaza. But anyhow, my friend was asked to leave her 8"X10" purse sized backpack up front, and the way the request was communicated made her feel belittled and stereotyped rather than treated with basic courtesy and respect. I understand that employees may need to follow store policies regarding bags, but those policies can be communicated professionally and without making a customer feel singled out or judged. Thank goodness there was another employee who intervened and allowed my friend to have her bag while she went to browse for what she came for. If it was me, I wouldn't bother to give any business whatsoever. I hope management addresses how these situations can be better handled so that customers are treated respectfully and consistently. Cause as of now, I'd rather spend my money at Home Depot and/or Lowe's. At least I'd get actual customer assistance and not be treated like some kind of shoplifter.