I had a chimney leak on the top metal cap. I also had 5 companies come out to review and provide…read moreestimates. Most of the companies did not have a contractor license or insurance. Be careful with who you chose. Matt was one of the few that was honest and had the license and insurance. He was a pleasure to work with, and did an outstanding job at a reasonable price.

Solid business, solid dude. His office communicated the expected window of arrival two weeks out…read morewith a 30 min out text update (I work from home so appreciated this). Matt cleaned out our non-working gas fireplace and put it all back together - it looks AWESOME. he explained the logistics of how to use it and health/safety considerations. He was polite, thorough, and totally transparent about cost at every step. 10/10 experience, highly recommend.

Quick appointment and work. They stand by their work too. My chimney cap came off in a windstorm…read moreand they replaced it no charge, no problem. Highly recommend!

I moved into a house in the area over the summer. Before I started using the fireplace, I called…read moreEli to take a look at it. He ended up doing a good amount of work to get it up to code, and everything looks and works great now. Will call him again for future maintenance.

Preventative maintenance and wall switch not functioning properly …read more... Wall switch problem diagnosed and corrected and gas fireplace cleaned. Technician was prompt and professional.

This review is for Elite's lack of response to numerous phone messages left…read more I called about 2 weeks ago and left a voicemail. Their message advises that they will get back to me in 1 to 2 days with a 5-week appointment time. I never received a call back. I called again about 4 days later and left another message with the same result, no call back. I called again this week and left another message. Now their appointment time is 7 weeks out. It's been more than 3 days and I still have not received a call back. I understand people can be busy, but don't say in your message you'll respond in 1 to 2 days when that is far from true. You obviously had time to change your message from 5 to 7 weeks appointment time, why not call back potential customers. Looking at other reviews it seems like this is a trend. If I can't even get a simple call back, what makes me think they'll come back out if something goes wrong with their work. Definitely going somewhere else!

I called East Bay fireplace and from the first contact with the woman on the phone I knew this is a…read moreprofessional company. I needed service on a thirty year old gas fireplace. I was given a scheduled date only three days away. Jacob showed up on time and was very helpful. Within minutes he had the stove apart for cleaning and performed the necessary repairs. He was also able to get our remote control working which hasn't worked for over twenty five years. I will use this company for anything pertaining to gas or other stoves. Excellent customer service!

Stop Scrolling: Your Search for Fireplace Wizards Ends Here…read more I'm not giving East Bay Fireplace five stars, I'm giving them TEN STARS! Seriously, stop messing around and just go book your appointment using their online form--it's the start of your cozy new life. We went in to upgrade an older fireplace model in our California room, and that's when the magic happened. When we showed Anthony what we had, he took one look and immediately knew the brand, the exact model, and casually pointed out that one of the logs was totally misplaced. If you want truly professional advice, top-notch service, and someone who knows fireboxes better than they know their own last name, this is the team. They stand by their products, service, and professional maintenance. Your new fireplace isn't just a piece of equipment; it's going to be the heart of your home for years to come. Start this cozy, crackling journey right with East Bay Fireplace!

This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

Very thorough service provided. Seemed to be an expert of the subject. I like how they suggest the…read morerepairs and provide a quote too. I will definitely be back for more service.

Marvin was wonderful. I needed new screens and doors for my 30 yo fireplace insert which is…read morediscontinued. He was able to have parts made to fit the insert. Would highly recommend this business.

Let me add to the list of five star reviews. I had a…read morecatastrophic failure of my 30 year old gas Fireplace, which resulted in an explosion. After reviewing the damage, Marvin indicated that it could be rebuilt and upgraded. After securing all necessary parts, Marvin and his associate completely rebuilt and upgraded the fireplace. It is important to note that gas fireplace components and starter assemblies have been much improved in the last three decades. I highly recommend FTS for service, repair and upgrades. Don't wait for an explosion.

These guys are super professional and honest. Plus, they got the place nice and clean…read more *Showed up 15 minutes early. *Inspected both the fireplace and pot belly stove and determined that the fireplace chimney did not need cleaning. I appreciate the honesty when they could've done it billed us for extra work. *I had a check from my in-laws already pre-written for the amount of two chimneys. In an attempt to make things easier on me, Tony said that he had cash and was willing to give me the difference between the amount of the check and the actual price. *Tony is pretty knowledgeable and the chimney is clean again!

The owner recommended me to his colleague, Chester Waldon. This review is for him…read more Chester called to say he was on his way to Alameda from Berkeley. Two hours later, I canceled via text and voicemail. Another hour after that, Chester showed up at my door. I told him I had canceled, no longer needed his service, but was happy to pay him for his time. Big mistake. Chester gave me an invoice for $135 (discounted from his regular price of $175!) for his "chimney inspection." Because I'm a good person, I paid him. Two days later, I called to report his unprofessional conduct to the owner of East Bay Chimney who said he'd talk to Chester about it.

After a fair amount of research on electric fireplace inserts, including multiple bids for a custom…read morebackplate and installation, Summit Fireplace + Grills stood out as the clear best choice in both customer experience and pricing. Ted and his team were thorough and felt trustworthy from start to finish, from an initial onsite assessment to a quick follow-up visit to confirm measurements. If you're considering Summit, don't hesitate. You'll be in excellent hands.

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend