My family and I would like to thank DNA Clean Sweep Chimney, especially Adam!…read more They were extremely professional and did an amazing job from start to finish. The work was very thorough, never felt rushed, and they truly went above and beyond. Adam was a man of his word -- showed up on time, communicated clearly, and delivered excellent work. He also made sure we knew we could always call with any questions or follow-ups, which we really appreciated. We normally don't leave reviews, but this experience was absolutely worth it. We've had bad experiences with other chimney companies in the past where workers rushed through the job and the quality of work reflected that. This experience was completely different. The quality of work was outstanding, and everything was handled with care and professionalism. We will definitely be recommending them to family and friends with chimneys! Highly recommend! -The Henry Family

Five stars for the following reasons: Punctual,…read moreprofessional, efficient, pleasant, and fairly priced. They gave me a window from 10 AM to 1 PM and their office communicated with me the day of via text to let me know my technician would arrive in 20 minutes. He arrived right on time! Communicated expertly. When I called for a quote, Janice was extremely knowledgeable and pleasant, never pushy. The price was fair and reasonable, Amador, the technician was very efficient and took lots of pictures for my summary. Checked all the boxes so I will use them again.

This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

Very thorough service provided. Seemed to be an expert of the subject. I like how they suggest the…read morerepairs and provide a quote too. I will definitely be back for more service.

Preventative maintenance and wall switch not functioning properly …read more... Wall switch problem diagnosed and corrected and gas fireplace cleaned. Technician was prompt and professional.

This review is for Elite's lack of response to numerous phone messages left…read more I called about 2 weeks ago and left a voicemail. Their message advises that they will get back to me in 1 to 2 days with a 5-week appointment time. I never received a call back. I called again about 4 days later and left another message with the same result, no call back. I called again this week and left another message. Now their appointment time is 7 weeks out. It's been more than 3 days and I still have not received a call back. I understand people can be busy, but don't say in your message you'll respond in 1 to 2 days when that is far from true. You obviously had time to change your message from 5 to 7 weeks appointment time, why not call back potential customers. Looking at other reviews it seems like this is a trend. If I can't even get a simple call back, what makes me think they'll come back out if something goes wrong with their work. Definitely going somewhere else!

I reached out to Charles as we were in the middle of a whole home renovation on our home that was…read morebuilt in '84 and came with 3 gas-log fireplaces. With several of the walls opened up and the previous fireplace inserts and exhaust tubing exposed, I felt it was a good time to have the fireplaces and chimney exteriors inspected and deep cleaned. Charles was timely, pricing felt reasonable for the work performed, and he provided quite a bit of educational feedback on fireplaces and fire safety, including some feedback for our GC on proper configurations for the fireplace hearth and framework. Two of our 3 fireplaces were very heavily used by the previous owner and per Charles' feedback, a couple decades overdue for cleaning. While it is hard to tell at face value what was actually cleaned, Charles provides a thorough report for each fireplace and inspection pictures that showed some before & after examples. All of the chimney's are clean now and safe to use. Thanks again, Charles.

Been working with Charles for the past five years and have to say we appreciate all that he does!…read more Has cleaned both our fireplaces and thoroughly inspects everything up on the roof. He's punctual, reliable, honest, accommodating and scheduling is always a breeze via text. He gives a friendly next visit reminder which we do appreciate. Never have to worry about any mess when he comes to visit as he's very conscientious about his work and leaves everything very clean. Charles is very professional, friendly and you can tell off the bat that he knows his trade well. He's always very helpful when it comes to questions about how our chimney works and how best to maintain it too. Would definitely recommend him to others without any hesitation! Thank you Charles!

Grady and his team were great, knowledgeable about all things chimney, showed up on time, price is…read moretotally fair, camera inspection of chimney top exterior. No upselling, just honest recommendations. Made me aware of some other issues I didn't know about my stove insert.

I needed a chimney arrestor cap installed on a house I recently purchased. Grady is very…read moreknowledgeable. He is patient and walks through everything so you feel comfortable. I found his price to be very reasonable and have already recommended his services.

Paul is the perfect gentleman, responsive, easy to work with, prompt. His work was excellent, clean…read moreand fast and his price was very fair. I cant recommend him more highly. We had a very badly damaged chimney. He rebuilt it from the roof up, reconnected all the gas fittings and cleanup everything up well. Got the work done in less than a week.

Communication issue, did not reply with my quote request. He email back one time then never reply…read moreon my response on my last email.

Solid business, solid dude. His office communicated the expected window of arrival two weeks out…read morewith a 30 min out text update (I work from home so appreciated this). Matt cleaned out our non-working gas fireplace and put it all back together - it looks AWESOME. he explained the logistics of how to use it and health/safety considerations. He was polite, thorough, and totally transparent about cost at every step. 10/10 experience, highly recommend.

As a follow up, we sought a follow on cleaning and inspection from a different contractor that…read morefound no issues with our chimney vis-a-vis Whips, provided both video and photographic evidence to back it up in writing, and cross referenced it to applicable sections of CA building code for chimney and spark arrestors - none of which was Whips willing to provide. Caveat Emptor.

José was great. He gave me honest advice and genuinely cared about keeping the cost reasonable. He…read moreexplained exactly what my chimney needed without trying to inflate the price or overcharge me. He arrived on time, and I didn't have to wait long for an appointment. I highly recommend his service.

I could not recommend Jose and his services enough. There was an animal stuck behind my electric…read morefireplace and Jose came over the next day to help remove the fireplace, extract the raccoons, and reinstall the fireplace. His rate was extremely reasonable.