Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

We hired summit to install a new gas insert. They did a great job. They communicated very well…read moreabout my options and the process. The owners are very nice and responded quickly to my questions. They were super clean with the install and everything went smoothly. I highly recommend them.

I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

Preventative maintenance and wall switch not functioning properly …read more... Wall switch problem diagnosed and corrected and gas fireplace cleaned. Technician was prompt and professional.

This review is for Elite's lack of response to numerous phone messages left…read more I called about 2 weeks ago and left a voicemail. Their message advises that they will get back to me in 1 to 2 days with a 5-week appointment time. I never received a call back. I called again about 4 days later and left another message with the same result, no call back. I called again this week and left another message. Now their appointment time is 7 weeks out. It's been more than 3 days and I still have not received a call back. I understand people can be busy, but don't say in your message you'll respond in 1 to 2 days when that is far from true. You obviously had time to change your message from 5 to 7 weeks appointment time, why not call back potential customers. Looking at other reviews it seems like this is a trend. If I can't even get a simple call back, what makes me think they'll come back out if something goes wrong with their work. Definitely going somewhere else!

Shout out to WC Fireplace. Complete project from making a…read moreboring wall to our favorite room. One stop shop. Complete project including AV.

We needed to replace our faulty, 25 year old gas fireplace. We thought it would be a…read morestraightforward job but it turned complicated when we discovered that the firebox that housed the insert had been incorrectly altered during a family room remodel, and was unsafe due to potential fire danger (yikes)! We thought we had to tear out and rebuild the granite surround and mantel in addition to buying a new insert, but Ryan, the manager, and Julio, the installer, who both came to our house to inspect, offered a much less expensive option of removing the unsafe firebox materials, and adding brick to frame the surround. John, the mason, completed that job masterfully, and Julio did a great job installing our lovely new Regency gas fireplace insert. The fireplace itself is so nice. It has a modern, streamlined look, and although we haven't used it yet because of our nice weather, when we tested it after installation, we found that it emits lots of heat and looks so pretty with the flames and the lighted up embers. From start to finish, our experience with Walnut Creek Fireplace was excellent! Ryan was very helpful as we were trying to figure out our plans and what fireplace would work for us (he even came to our house twice). And we were so grateful that Ryan, Julio, and John figured out how to save our existing surround and mantel (saving us lots of money). Had we needed to build a new surround/mantel though, I feel confident that WCF would have done a great job (based on pictures and reviews). Thank you, Walnut Creek Fireplace!!

Marvin and his partner were quick, knowledgeable, and kind. Highly recommend for all your gas…read morefireplace needs.

Let me add to the list of five star reviews. I had a…read morecatastrophic failure of my 30 year old gas Fireplace, which resulted in an explosion. After reviewing the damage, Marvin indicated that it could be rebuilt and upgraded. After securing all necessary parts, Marvin and his associate completely rebuilt and upgraded the fireplace. It is important to note that gas fireplace components and starter assemblies have been much improved in the last three decades. I highly recommend FTS for service, repair and upgrades. Don't wait for an explosion.

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

I wish every business was as efficient, attentive, and honest as Wright Lighting and Fireside…read more We had an issue with our fireplace and thought I needed it to be serviced as it kept shutting off. I sent messages to a few places and Wright was not only the first to immediately respond - but they actually diagnosed and told me how to fix the issue without a visit! So thankful and so impressed by you guys!! Thank you.

I walked into the store when it wasn't very busy. There was a salesman behind the desk, and as I…read morestarted to say what I needed, he let two men walk in and interrupt me. I asked him to show me electric fireplace inserts. He asked if I had a contractor to install one, which I did not. I referenced a competitor who offers installers and he said, "well, we aren't them." I thought it was a rude response, as I was just trying to get a feel for why some places do, some places don't. And, an overall idea of what is involved in the installation process. They only had one insert on display, which didn't impress me. I got an urgent work message, so left in somewhat of a hurry, but also left with no interest in giving them my business. Too bad.

The sales lady went through our options and in the end said we should call PGE to fix our leaking…read moregas fireplace . We did and she saved us getting a new one even if it meant losing a sale but also doing the right thing helping us! I later dropped off a bottle of wine as a thank you but this place is ethical and worth shopping here first.

Great Service, fair pricing and perfect customer service! On…read moretime, extremely neat and very knowledgeable with the ins and outs of the profession. Serviced a free-standing gas fireplace last summer, went to use the unit late last fall, and it wasn't working properly. Called Ken, he agreed to honor his service warrantee to come back and fix the problem, which he did! He also sent me a link for a new remote, telling me if I purchased it, he would return to program and reset the fireplace. I am recommending F & S Fireplace systems with a 5-star rating.

In need of maintenance for my gas fireplace insert, I called F&S. They were responsive and…read moreprofessional. The job they did at my home was efficient and tidy. I'm so happy with how my fireplace looks now that it's clean and operating perfectly. I would not hesitate to call them in the future.