I walked into Ace because I needed my rolling cart fixed. I walked in and was helped by Sonia! I…read moreshowed her pictures of my rolling cart which I left in my car and she told me to bring it in. Once I brought it to her, she looked at it and said it only needed cotter pins. She brought out a couple and fastened both detached wheels back on the cart quite fast. Sonia was immensely helpful and super friendly! I was nervous that my cart would not have been able to be fixed and that I had to buy a new one, but I was truly impressed that Sonia fixed it within 5 minutes! Thanks so much Sonia, you made my day!

I love their key copy services. They're quick and efficient and the keys work on the first try. You…read moredon't even have to take them off your keychain for them to be able to copy them! They are have keychain charms and labels for less than a dollar to go with your new set of key copies. AND I found a plant I have been on the hunt for almost two years! The toothache plant. I was so ecstatic to see them for sale here. This place is also convenient because it has other tools and niche items you may need, even if you were searching for a gift last minute haha.

I always like going to this Ace Hardware in Waknut Creek…read more They are always well stocked with product and are very helpful in finding what you want to buy. Very friendly and a easy hardware store to navigate than the big stores like Home Depot and Lowe's.

It's not a bad store. They have good inventory and it's fairly easy to find stuff. The folks…read morethere are helpful. The problem is nearly everything is locked to the wall with those really annoying little red blocks on the ends of the pegs. So, you can't actually look at anything, you have to call someone just to do that. This is a huge pet peeve and just irritates customers. I guess the problem is retail theft. This is not the solution. Find some other way. Invest in the store instead of just milking it with $29.99 wrenches. I probably won't shop there anymore because of this.

Just wanted to share a truly positive experience I had with Belmont Hardware in Walnut Creek. I…read morevisited their store several times (too many times to count) to select new kitchen cabinet hardware for our kitchen remodel. I never had an appointment, I was always a walk-in. I was always graciously helped by Kris and never made to feel that I was there too often or being an inconvenience for not having an appt. I was able to purchase and return sample hardware pieces to see how we liked them at home on our cabinets before making a larger purchase. I never would have thought to ask to return the sample pieces but Kris offered it as an option, and it was very helpful in allowing us to bring several samples home to choose from at no cost to us. Even after placing an order for all of our hardware, we decided we didn't like the knobs we chose for a few of our cabinets. I rushed another knob order on Amazon so they could be here in time for our hardware install, and Kris still happily returned the first knobs for us, despite me not reordering them through her, and refunded my money, all very graciously and without any attitude whatsoever. I'm very impressed with her service. We love the hardware we chose. I priced out our hardware online with a handful of online retailers and to my surprise, Belmont had them all beat. Add to that Kris' wonderful customer service, and I have no hesitation in recommending Belmont Hardware to everyone I know.

Helpful service. I needed a mounting bracket for a towel rack and they quickly helped…read more me to get the part.

I have always received great customer service at this store, coupled with always being able to get…read moreexactly what I need. I have to give recognition to Zachary E, this young man provided me with excellent help finding a part to repair my hose. I had bought a part previously, without asking for help and it did not work. Zachary listened to what I needed and spent time making sure it would work on my sample piece of hose. You cannot find young people wanting to put effort out anymore or even caring, like this young man. Thank you Lafayette Ace Hardware for always having what I need.

What can I say, ace is the place. They have a lot of merchandise for home repairs, gardening and…read moremore. I have been here a few times for things and the service is good. They also can duplicate keys and I came in for that recently. Decent store for your hardware needs.

Just can't say enough about the team at Alamo Ace Hardware. Craig, Keith, Bruce, Brennan, Michael,…read moreAl, Marty or Sharon....all so talented. Whether you are looking for simple home improvement items or you aren't quite sure what you need, they likely have it. The BBQ area, the kitchen and the inventory - just amazing. You could go anywhere for these things and some choose to go to the big box stores because the perception is that you will save money. While you may get some things for a little less, the value Ace and their staff provides is second to none. You just dont wait. Walk in and they help you - even if you aren't sure what you are doing. I could be in and out of Ace Alamo before someone even talks to me at Home Depot or Lowes. If you are on the fence, go there - will be well worth your while.

A very nice customer service person helped me decide which sanding equipment would be best for my…read moreproject in a very curteous manner. Also, answered other questions with great attention and patience. I have always experienced wonderful service at any and all Ace Hardware stores!

I came in from the rear parking lot and was passing by a young lady. She didn't greet me, no…read morebiggie, but I acknowledged her and asked for kitchen & bath caulking tubes. The kind lady directed me that they were upstairs. Grabbed a few caulking tubes for a shower door installation nearby. Then went to the drill bit section and obtained 2- sets of tile drill bits, as yesterday I had 1- Bosch drill bit break on me. That sucked. Luckily, I had another brand tile drill bit..Milwaukee Diamond drill bit and it got the job done. Thanks, Milwaukee for your newer Diamond drill bits. Now headed back to the plumbing job to complete. Thank you to the gentleman also at the cash register. They all were very helpful today. Thanks, again. I always frequent this place for parts when I'm in the vicinity. I recommend this Orinda Hardware store.

I'm a senior citizen. I walked into Orinda Hardware at 9:15 am and there was one client at…read morecheckout with two men behind the counter. I asked for a couple hardware items and they said "downstairs" which is a cave of miscellaneous items. I looked for 10 minutes for two common items, but couldn't find them. Finally, I left. As I walked out one man asked, "Did you find what you wanted?" Obviously not as I was walking toward the door. I replied, "I'll buy it on Amazon. It's a lot easier." And I did. No wonder brick and mortar stores are going out of business. Lazy.

Great store because the people are great and knowledgeable. Many times, they've helped with ideas…read moreto help me complete DiY projects. A much superior shopping experience compared to the hardware store across the street

Bill the owner was sooo nice and helpful! He welcomed me to this community as I am new here. He…read moreeven gave us this awesome Orinda hat that my husband loves! Another lovely woman whose name I think is Jane was also so friendly. She showed me around the beautiful store across the way that Bill also owns. Be sure to check out Across the Way - every item has a curated story of where it's from and how it's made. Jane took a lot of pride and time in explaining it to me!

Excellent local hardware store with good prices, selection and excellent customer service. I'm so…read morehappy ACE is back! And they have delicious frozen fruit pies in their freezer case from a local pie maker in Ripon...ACE is the place to go for home improvement supplies.

I came to this store last night at 2 minutes before closing time (8 pm) and Ron was locking up. He…read moreasked if I know exactly what I needed and I showed him the screw from my tail light and he was very kind enough to help me out. He walked to the back and patiently looked through to what came close to mine. He knew which ones to get prior to reaching the drawers. I ran to the front and got rung up. Best .39 cents plus tax I've spent. I didn't realize this store closes at 8 pm. I appreciate his kindness and willingness to help me despite closing time. The crew together with Ron all stayed a few minutes behind for me (well past closing time) and I really appreciated that as I'm sure they all just wanted to get out of there and go home. I really needed that too, my tail light was loose and I had just seen it was missing not too long before I drove over to Ace Hardware. Thank you so much Ron for helping me out.

I recently attempted to purchase a grill online for delivery, but the website kept glitching and…read morewould not allow me to complete the order. After several unsuccessful attempts, I decided to visit my local Ace Hardware store, which is conveniently close to my home. When I arrived, I explained the situation to the supervisor, Craig. From that moment on, he went above and beyond to help. He first tried assisting me with placing the delivery order directly from my phone, but the system continued to have issues. Rather than giving up, he spent a considerable amount of time working through options with me and ultimately suggested that I place the order for pickup. He then personally assured me that he would make sure the grill was delivered. Since it was Thursday and I needed the grill by Saturday, I was hopeful but not entirely sure it would happen. To my surprise, I received a personal phone call from Craig on Friday letting me know that his driver was on the way with my grill. This level of customer service is exceptional and not something you typically experience at a large box store. Craig took complete ownership of the situation, followed through on his promise, and exceeded my expectations every step of the way. A huge thank you to Craig for going above and beyond. Employees like him are what make Ace Hardware stand out. Outstanding service and a truly great customer experience. Thank you!

Love this store! Yes, it's a wee bit more than the Big Box stores, but the help, friendliness and a…read morefairly good selection of hardware. If you use the perks they send in the mail, the value is fairly competitive... Plus, the little garden and trinkets section is very eclectic and fun and pretty nice selections of goodies! Overall a good value, because how can you put a price on helpfulness?

This is my nearest hardware store 3 mins from home but I now prefer to drive 25 min to Concord Home…read moreDepot. The service is quite poor and I constantly have to track down anyone in any department for service. Today I stood around in the paint department for 15 mins with no one in sight and simply walked out. I don't get it since this location has a captured audience and making a killing with their small hardware margins. But their staff are very young and don't have the perspective of a busy homeowner. Anyhow, today was super frustrating once again.

Everyone at OSH is very helpful. Henry especially is always happy to guide me in the right…read moredirection for a project or coach me through tying a Christmas tree to my car.