terrible quality screens poor customer service over priced screen already cracked just by pressing the screen took the guy 3 times to get the home button working which compromised the seal terrible experience looking for a refund read more

I paid 218 to have my screen replaced on a Friday. Saturday @ 5pm the screen went green. He said he could fix it however he would charge me another 100 dollars. read more

Cell Doc - Sun valley Mall - Mobile Phone Repair Near Me - Concord, California

I went to Cell Doc to get my iPhone XR fixed, and they did a fantastic job. They quickly replaced the camera and screen. Natig provided excellent service with a friendly smile. read more

Cell Doc - Kiosk inside Sunvalley Mall - Mobile Phone Repair Near Me - Concord, California

They are angels!! I was talking on my iPhone yesterday and for some reason it just suddenly froze. My iPhone kept flashing the Apple logo on and off and I was totally panic stricken because I'm leaving for vacation tomorrow - and I don't want to cancel my vacation over my phone. I went to the Apple store and they told me it would be $450 to repair my phone AND that the part I needed wasn't in stock, so I would need to drive to the Valley Fair mall 30 minutes away. I was totally in shock and on top of that I had no way to navigate, as my iPhone wasn't work and I didn't have a GPS. I was so lucky to bump into Syed at CellDoc on the first floor out. He repaired my phone in 25 minutes and only charged me $50. $50!! Versus the Apple store $450, which was 89% cheaper!! I also decided to get a voice piece add on, a new screen protector, and a new phone case, which only raised it up to $150. I was so impressed with the service that I tipped $30. Syed is an angel! He was able to fix my phone and give me a discount on all the products, serving my needs and saving my vacation. Thank you Syed! read more

My friend came in on a Sunday so have the rear glass on her iPhone repaired. She was told it would only take 90 minutes so we killed time around the mall. They didn't have her sign any waiver, no receipt, not even a disclaimer, just come back in an hour in a half. So we come back and she's told; They fixed the glass but now the phone won't turn on. No explanation, no apologies, they broke her phone and where just like "Oh well, it happens" We asked to speak to a manager, but he wouldn't call the manager since he had left for the day. We asked what could be done to resolve the situation, nothing. They even expected her to pay for the replacing the rear glass. They broke her phone and expected her to pay! The next day she was able to call the manager and he told her there was nothing he could do. No compensation, no making it right, nothing. He even had the audacity to tell her that she should take better care of her phone: 1) aside from the rear glass being cracked, the phone worked fine. 2) and I can't stress this enough, you are a phone repair business. It's literally your business model to fix peoples phones. Imagine taking your car in for an oil change, and they tell you "We changed your oil but your car won't start now. You should really take better care of your stuff. Anyway here's your bill" They did offer to take her phone to another repair place to see if they could try and fix it, but obviously my friend has concerns leaving her phone with them again after they broke it. On top of they, they didn't even offer to pay for the repairs. This place is trash, no customer service, no accountability, nothing. read more

I dropped my phone, and the screen cracked. I was in a pinch, so I came here since it was the closest place to me. They got my phone fixed in 40 minutes and were super helpful. I spent ten minutes looking for this place before I realized it's a kiosk. Be aware that this place is crazy pricey. They told me the cost was $369 for parts and labor, and they tacked on sales tax. read more

I do not like to knock small businesses because I understand the hustle. BUT I write this because the carelessness of this company was appalling. I came to get my front screen and back part of my phone fixed. I actually came with two phones to get fixed and paid about $330.00. Ok no problem! Forward 3 months, the screen of one of my phones just fell off. Yes, it fell off! NEVER has this ever happened to me before. I've dropped my phone multiple times and I've never had my phone screen just fall off. I went to their booth and they still wanted to charge me $100! Umm what? Your employee obviously did a horrible installation and you still want to charge me almost full price. No thank you! I went to another phone repair in WC - great service and quality work and he was even surprised with the quality of my screen.. smh! So if you want to go somewhere worth your money - LOOK ELSEWHERE! read more

Affordable cheap, but when they put the camera lens on my phone, there was lint in the camera lens I would post pictures that I'm on my phone posting this review Other than that very fast, respectful, and professional read more

Ran into a very nice friendly guy working here at cell doc and he was able to help find a nice case for my new phone, one that can protect it and at the same time not be very large in my pocket. It's very nice having these here in the mall makes it very easy and fast to pick one up on the spot. A lot cheaper than at the cell phone stores as well. read more

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I got a screen protection (glass) on January 3rd 2019. It is the one they sell as unbreakable , as you can see by the pic which there is a hammer on it. But for some reason, with my phone in my denim pocket it got cracked. I came to the store to get it replaced but they told me it is not going to happen cause there is not warranty. It's a lie, as you can see on banner at the quiosque which there is a hammer image saying/selling that. they said it was my fault, And more, he asked me if I had any key in my pocked which could cause the damage since I didn't drop it. I got so pissed for the situation that I would like to share this bad experience at CELL DOC. My advice is, don't get this "glass protection" at all with them neither anywhere else, cause both is just bad propaganda (lie) with the intention to deceive you. This thing can be broken easily. read more

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Great service. Fixed my phone in half an hour. When we first gave it to them the phone looked to me like it could not be fixed as the screen was destroyed, couldn't see anything when it was turned on except a small light. It now looks perfect and works perfectly. I don't know what everyone is complaining about on here. You all broke your phones in the first place. Also there's literally a sign on every station, and in the store that says all sales are final and no refunds. Oh and if you drop your phone again and it breaks, again, that's once again your fault and not their problem or responsibility to replace your screen again for free. 5 out of 5 stars, this place is great. read more

This place is not trustworthy at all and they can't fix the problem properly, they are stupid and rude. They repaired my phone, it broke again, I brought it, they said you did it yourself. Instead of apologizing and repairing the phone again read more

This is the store for you if you are anti-mask and don't believe in COVID. Most of the staff don't believe in wearing masks around customers and they WILL repair your phone without a mask on so they'll breathe all over the screen you put on your face. Avoid this store like the plague, literally. read more

The worst place to get your phone repaired! I had a warranty and they refused to switch my phone screen and came up with all types of excuses to avoid fixing it do not take your phone here or your going to regret it big time. read more

If I could give 0 stars I would I had my screen replaced by them and I pushed it in my case and the screen broke. Don't waste your money and go here they use shit screens that probably cost $2. Then it broke again I had a screen protector on it and an otter box case the screen protector didn't break but the screen underneath did I've had my screen replaced by other places and they never broke as easy as these did. And it was dropped on its back no reason for a brand new screen to break like this. read more

Cell Doc - iPhone - Mobile Phone Repair Near Me - Concord, California

This review is for the cell-doc on the lower level of the mall. I cracked my IPhone XS screen a while back and was walking around the mall with my wife and decided to have my screen fixed here. It was Sunday 10/1/2023. I paid in cash and did not ask for a receipt and walked away without inquiring about any warranty or anything. Today Wednesday 10/11 all of a sudden, squiggly lines appeared on the screen of the phone. I went back and he changed my screen no questions asked even though I didn't have a purchase receipt. He agreed to fix it once more without any payment and did a great job. This is the kind of business you look for when you are looking for an honest repair place that also has integrity. Highly recommend this place to everyone! read more

I have broken my iPhone 7+ screen twice! First time all shattered with a hole and second time I dropped it side way on tile floor! Cell doc fixed my phone perfectly every time in less than an hour! Great professional staff! I highly recommend this place! read more

Fantastic service. I went there because I thought my phone was cracked but it turned out the be the protective case over the screen. So the guy put a new one on and now I'm all set. It only costs 19 dollars. If my actually phone screen had been broken it would have cost $85 which is a lot cheaper than a brand new iPhone. In addition to repairing phones they also have a wide selection of cases. read more

I bought a new phone because my old one wouldn't charge. I brought my old phone to the cell doc to see if I could get the lightning port replaced. In 15 minutes the old phone was charging perfectly... should have come here first. Great service and experience. read more

Best place ever... Omar helps for everything... I'll come back again 5 star service Thank you again read more

I replaced my broken iPhone 8 screen at cell doc and after a few days, with a light drop the whole screen shattered and the phone was not working anymore. They do not fix your phone with Apple products, they use counterfeit products that are cheap and break easily. The products probably cost around 10$ and they are charging over $100 to repair the iPhone screen. When asking to speak to the manager, the guy would not give out his phone number. read more

Crooks! I brought my ohibe to get a cracked screen replaced, and it cracked the very next day. They refused to do anything about it. When it called then they have a voicemail that wasn't set up. Refused a refund. I don't remember the name of the iddioit who works thete, but it doesn't really matter, he said that he had to call his manager in NY. I'm out the 100 dollars, and if they keep this stuff up, rest assure they will be out of bussiness. read more

Excellent service . Easy to talk too . Much appreciated on how he helped us . And price is affordable . Will be coming back if we ever break our phone again .. Thanks. FYI .. Free Chicken on the table .... read more

Cell Doc - Mobile Phone Repair Near Me - Concord, California

Really good and reliable service!! I have getting all my phone fixes thru here and they've always done the best.. with any issues on ur phone just take it to them and trust me you will be happy with the outcome read more

I got my phone fixed on Monday and I dropped it once and my phone completely shattered after one drop! Didn't even have my new screen for 2 Days! $120 gon down the drain! Omar who works here is a COMPLETE ASS! He wouldn't help me at all! Wanted me to pay another $120 dollars! Do not go here! Research other places! read more

the man who helped my girlfriend and i was kind and takes his job very seriously. he reminded me of ollivander from the harry potter series. he meticulously applied a screen protector to my girlfriend's phone, and no air bubbles dared to appear under its surface. excellent service. read more

Omar and his team did a great job on my phone that i got it looks like new from them after the screen was badly damaged and after that it fell in water and wasn't working at all read more

I LOVE THIS PLACE... They are very fast and reliable... I gave Omar my phone screen to fix while I did my shopping... By the time I was done shopping it was done and he threw in a free screen protector... The girl who works with him was really helpful. Kristine showed me some iPhone cases for me iPhone 7 and they had a great selection and fair deals. This is definitely the place to go if you need to get your phone screen fixed. Plus they have another booth upstairs if it gets too busy downstairs. read more

Wow! What can I say about Cell Doc? Normally cellphone places overcharge with minimal or rude service. But Omar was friendly right off the bat! He was incredibly personable, making sure that all my questions were answered before he proceeded to fix my phone. Their prices were very affordable for how good of a job they did. If you ever come down to get help, ask for Omar! read more

Wow! Omar totally save me and my iPhone X today. Long story short: my iPhone started acting up last week. It wasn't charging. I tried everything. I took it to the Apple Store in Walnut Creek (see my separate review for that disaster!) They did a diagnostic but could not figure out what was causing the issue. I asked about the battery. "Nope, it looks good." My phone died over the weekend so I reached out to Cell Doc this morning. He said he would replace the battery and if that didn't fix it, he wouldn't charge me. Ummm. sold! I gave him the phone which he took apart and replaced the battery. It started charging right away. He double checked everything and I was go to go. Total price? $69. I also purchased a tempered glass screen to protect my phone for an additional $20. If you are having issues with your phone or tablet or damaged the screen, I would definitely give Omar a try. Straightforward and honest with me. read more

These guys use the cheapest quality parts and don't stand behind their work. They replaced a screen and within a few months the glass separated from the screen and the bottom of the display is jittering and showing lines. Their answer was to pay to replace it again. Find somewhere else to take your phone. I'd give them zero stars if I could. read more

Cell Doc is a good place to go to get your phone fix, it's also a good place to buy screen protectors and phone cases, there really friendly and they know what there doing, I recommend them to get your phone fix read more

Yo! This was a great place to get my phone fixed. It was fast and a good price. HaD to get a screen protector and a new case. Got both done quickly. Ask for Omar. Dude knows about phones. read more

The other day I had dropped my phone and the screen shattered really bad I went to cell doc to see if they can fix it and how much it would cost. Omar the man who runs the shop was very kind and told me everything I need to know. He did a great job fixing my phone that I ended up getting a screen protector and a new case. I haven't had a problem with my phone since I got it fix so will definitely be going back if I need anything else and I will definitely recommend him to my friends and family who need help with their electronics fixed. read more

Ryan at Cell Doc helped me out with fixing my cracked camera lens on my XS Max for a second time. He was very nice and very helpful that I'll come back to him for any of cracked screen/phone repair needs. Thanks! read more

If you need help with your phones, this is the place to go! They have helped me with various phone problems in my family of 6. Be it, replacing screens, changing old batteries, changing out broken phone cameras, etc. They come to the rescue every time. They charge a fair price and are conveniently located at the Sun Valley Mall so you can shop and run errands while your phone is being serviced. Ask for Omar, he is a hard worker and works quickly to get your things done. read more

Ryan did a great job fixing/replacing the screen of my phone. At first, the proximity sensor was not working, so I had to go back. He opened my phone again and fixed whatever he needed to fix. And, now the sensor is fixed. I will definitely recommend this phone repair shop to my family and friends. read more

I got my screen repaired for my iPhone 8 and the screen sensor did not work correctly and would freeze. They would reset the phone and say it was fixed and the issues would continue. I have purchased numerous screen protectors and the would show you that it takes a lot to crack the screen, and all my screen protectors cracked fairly quick and with ease. I purchase the most recent one and the next day I put it in my pocket and with no keys, no wallet and no change just the phone by it's self. And I pulled it out and the edge was cracked and the bottom corner began to spider. I went to the store and show them and explain that my keys must have done it. I explained I put my phone in my paovket by its self and he continue to tell me there's nothing he can or will do for me. Over all the products are not well made and cheap and would not recommend you purchase from them. Spend the extra money for the top of the line products that last longer. You will spend the same amount or even more returning and having them tell you there's nothing they could do. read more

Great service, Kristine worked on my phone and it's almost brand new! They offer most accessories for phones which is great in time of need!