BUYERS BEWARE!!! I wish I could give zero stars!!!
Please read the original review below to understand the order of events:
As of today 12/3/2024:
We went on Saturday morning with my family to picket in front of his store to warn other potential customers of the horrible customer service, dishonesty, giving you one price, and then changing the price when you pick up your phone. As soon as he arrived at the store to open he asked us to go into the store so we could talk. He apologized for how he spoke to me and for the bad service, he claimed he was having a bad day and was frustrated. He then said that the owner told him to reimburse us completely and fix my son's phone. He said if my son wanted he would even fix the back for free. He said they would do whatever it takes to make us happy. We agreed, he gave us our money back and said he would order a new battery and call us when it arrived. He informed me that the battery arrived yesterday around 5 and asked if my son could go this morning to replace the battery. My son just went and he asked my son if he was going to pay for the screen. My son was confused because that's not what we all agreed to so my son told him, no you told us that everything was going to be free and that you would even give me a screen protector. He went back and forth with him and then my son noticed that the battery he ordered was the wrong battery. This guy works on phones all day long he should know what kind of battery my son's phone takes. He told my son he would order the correct battery and let us know when it arrives. When my son got home and explained to me that he asked my son if he was going to pay for the screen, needless to say I was very upset so I called the guy. I had him on speaker and I asked him why he asked my son if he was going to pay for the screen, and he replied saying he did not ask my son to pay for the screen. My son was listening to him and told him, you absolutely did ask me if I was going to pay, the guy denied he said that for a few minutes and then he admitted it. This business is beyond dishonest, and unprofessional and will try to get over at any cost. With all this said I decided to repost this review.
11/26/2024:
My son got totally scammed by this business. Took his phone to get it fixed and new screen and screen protector. He gave him a quote of $250. My son dropped it off and when he picked it up the guy told him it would be an additional $90. My son paid it only because the guy would not give him the phone back unless he paid the additional charges. When my son got home he realized the phone was still broke. The screen was not working, and his phone showed a message that the battery was not an Apple battery. The phone would not charge, the screen was not working, and no screen protector as they promised. My husband called the guy and explained to the guy that he did not do what he promised and our son did not get what he paid for. My husband told him he needed him to put the phone back the way it was and reimburse our son. The guy said fine and my husband told him we we would go the next day. I we t with my son the next day and the guy would not do what he told my husband. He told us he would fix it and make it work and put a screen protector and we told him that we did not trust him or his work and just wanted him to put everything back and reimburse my son. The owner would not do it so we told him we would report him to the better business bureau and he told us to do whatever we wanted but he would not reimburse us. He ripped off my son for $340 and didn't fix the phone e and possibly removed the Apple battery and replaced it with a different one. We're not sure but his phone has a message that it was not an Apple battery anymore. Do not go to this guy he is not to be trusted. read more