Excellent customer service They were very helpful and…read morefriendly and definitely a different experience than Pleasant Hill I think this is a franchise store in Pleasant Hill is a corporate store but I bought a new iPhone 17 at Pleasant Hill and it took two hours and 55 minutes. I should've come here first and saved a lot of time.

The employee must of not been well informed or knowledgeable on wha they sold me. I was told my…read moreupgrade would be free, aside from taxes ofcourse and that my monthly bill would stay the same. LIES. I'm paying for the phone and my monthly service doubled. Do your research before coming to this store

Went in to upgrade my wife's phone to a newer model and was immediately helped. Picked out a great…read morenew phone for her, they got it connected, info downloaded and/or transferred from the old phone and had me on my way in less than 30 minutes. Super friendly service from Lupe and Haman (not sure on the spelling?). Thanks very much!

Great service and staff my phone broke and the took care of me and get me in and out fastread more

One of the very worst customer service departments I have experienced in my life I spent literally…read moreclose to 100 hours trying to get help with my severely defective iPhone 16 Pro. I could not get a human on chat or on the phone with a human to save my life. I have a life, and I finally gave up because not a single customer service person would ever help me. That has been awhile ago. Recently, I tried yet again to get help. I finally did get someone who said I could get a new phone, which I have but haven't set up. I already see how much they are charging me for my upcoming monthly payment, which is way more than what was quoted to me. So, I still don't trust them. I will see soon enough.

Absolutely the WORST authorized retailer. Be mindful that this is not actually a Verizon store, but…read morea store that is allowed to sell Verizon products. The staff is severely undertrained and lacks basic knowledge of company policies and procedures. I went in to take advantage of an upgrade and trade-in offer that I seemed to know more about. Then, when asking for a quote, an online purchase was made without my consent. For $830. I was told that "this happens" and that there was no way to cancel this order. The only way is to have the phone delivered. Or dispute the charge with my bank. This is fraud. Do yourself a favor and go to a corporate store.

Terrific place to bring your cracked phones and tablets. I walked in with a shattered iPad screen…read moreand they had it repaired within 30 minutes. Nice guys and excellent, affordable, service. They are in downtown Walnut Creek on the second floor of a small office building. Incredibly, I was able to easily find nearby parking (it was around noon Monday, apparently a good time for parking). I give this place my unconditional recommendation.

While I ended up not using this service, I still want to give them 5 stars for being honest and…read moretrustworthy- they want to do the right thing for you and not just make money. I contacted them for my iPhone 17 pro screen repair and they advised me I would be better off with a genuine repair vs an aftermarket replacement. Thank you, not every business keeps customer first.. you are truly exceptional!

I was just told that Metro in the 925 area code is fresh out of 925 area code numbers to give out…read moreand it's been a couple of days. I was also told that it just is what it is it's what the system says from a 13-year veteran of the company. LOL wow fresh out of 925 area code huh

SLOWEST reactivating process ever.. we were literally in this store for an hour just to reactivate…read morea phone, should not take this long , I don't know if he was new or what but the customer service is not good , they charged us to reactivate which is expected but then tells us that there is another charge and we have to pay another amount. While in the midst of all this they told us to sit down during the middle of it because someone else came in and became the higher priority, very very bad customer service.

Always up front pricing, with fast, efficient service, and reliable, quality repairs. Been using…read morethis guy for years!

Super fast service and very friendly local business. Cracked my iPhone 17pro max screen and had it…read morereplaced in 30 minutes from the time I entered, paid and left. Highly recommend.

He fixed the broken thingymabobby in my iPhone port in 5 minutes for $22!…read more I called/googled around before going in. Estimated cost of repair at Best Buy and Apple: $180. And they said I'd probably have to replace the whole iPad with a broken port. Not! Note: Enter through RCA Superprint store. Highly recommend. Support small businesses! Martinez 94553

Roberto was very friendly, he repaired the cracked screen of my iPhone XS Max. He was quick…read more(20mins) and the pricing was very reasonable. Love that there's a 30 day warranty if anything goes wrong with the new screen. Definitely recommend his business for phones or iPad repairs!

Was able to fix my iPhone screen in less than an hour. Fast a great service. Highly recommend.read more

Black iPhone screen of death was cured by World Phones. Quick same day service and fair prices…read more Would definitely come here again

The service I received today from the manager of this store.Was absolutely spectacular. he is so…read moreprofessional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right…read moreaway. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am