Few days ago i visited this place. Found Pena Dismantler 2 by chance and honestly glad I did. I had…read morea flat and was stressing out, but they got me in super quick and took care of everything without any drama. The guys there were straight-up honest - no upselling, just clear info on what needed to be done. Prices were fair, and they worked faster than I expected. Definitely feels like a place you can trust, which is rare these days. I'll be coming back here if I ever need anything tire-related again.

I called on the phone got quoted $1000 for a engine pulled up got the engine out and I asked the…read moreworker how much was it going to be and he was trying to charge $2000 called on the phone they told $1000 again so I'm guessing they were trying to pocket the $1000 and give the boss the other $1000 bad business but thanks to the boss still got it but the worker needs to be fired asap!

I am not a customer yet, but I want to publicly thank the driver of Pena Towing for being so…read morecautious and kind!! I was at a red light making a right turn onto Brentwood, and I stupidly entered the intersection as he was about to drive through his green light. I am new to the area and I was rushed, so it was a big error on my part! He nearly hit me but was able to safely pass and he pulled over afterwards to check on me! Anyone else would have, at minimum, flipped me off, or at worse, rammed into me! He was just the loveliest person and he really saved me...I'm so grateful for him!! I will never forget how masterfully he handled a potentially horrible situation. Thank you!!

WHERE CUSTOMER SERVICE GOES TO DIE!! I called about a regulator for a power window. I was told…read morethey had it for $40. Online it ran from $70-120. I went there and was finally directed to a back corner of the junkyard behind two other junkers. It would cost $40 if I removed it; $80 if they removed it. I would be better off getting a new one. Amazon had it for $60.

My car battery died on my way home from shopping. Luckily, I was close to Costco Brentwood so i…read morebought the battery there. I didn't know Costco does not install batteries in your car. I called a couple of places: O'Reilly Antioch said they don't do it if it's not an O'Reilly battery. Then Another Auto Zone doesn't have anyone to install a battery until the next day in the afternoon. My last call was to Auto Zone in Oakley. Ethan answered the call & said "Sure, we can help you with that." I asked if I could come right away and his answer was, "Yeah, come on over." Ethan was just finishing up with a customer. When I told him that I called about installing a battery in my car. He went with me outside to asses what needed to be done & what tool he needed. He confidently said, "Oh, that's simple." He took the new battery from the trunk of my car then excused himself to get the tool he needed to do the job. He came out immediately. He worked quickly expertly & confidently in changing the old battery with the new one. He was done in less than 10 minutes. I really appreciate his skill, politeness & professionalism. Then when I asked how much I owed him, he said: "No charge!" That topped the cake! I highly recommend Auto Zone of Oakley in Main Street. Thumbs up to Ethan!

I have had nothing but great experiences at this store. Any issues I have had, they have been a big…read morehelp in resolving them. Joe the store manager is a great guy who values taking care of the customers. I recommend this AutoZone location.

Pretty knowledgeable and fair prices. Tend to have things a lot of other big name stores don't…read morehave. Have more specialty items for older cars. Would be five stars, but prices can be a little high, but then again you get what you pay for.

They had the right part, much cheaper than the dealer. Good counter service. Will buy here in the…read morefuture.

Went to Napa today for windshield wipers. Was helped by a young lady in the front. She was kind and…read moreefficient with both the checkout process and installing my new wipers. I appreciate how quick I was in and out of there. I called prior and spoke with a gentleman regarding a wiper arm and he was also super friendly. Highly recommend.

I've always had to shop NAPA for all my maintenance needs. They carry products designed for…read moreEuropean vehicles that you can't find in other stores. Great staff! Very helpful.

I am a marketing communications consultant, One of my clients mentioned to me how hard it was…read moregetting to find parts for his older forklift. As it happens, Parts R Parts was one of my first clients, so I knew that hard-to-find parts are their specialty. Doug and Ron are like walking databanks. They solved the problem (and incidentally made me look good too).

From the owner: For over 25 years, Parts'R'Parts has been providing personalized service for high-quality forklift…read moreparts at affordable prices. Parts'R'Parts is family owned and operated by Ron and Doug Carter, who have a combined experience of over 75 years in the forklift parts industry. You can guarantee that Ron and Doug will find the exact part you are looking for and provide you with the knowledge and expertise to help you get your forklift back up and running. Competitors have told us we are "too honest to be in the forklift business," Ron and Doug are uniquely positioned to offer prices that are much lower than what forklift dealerships can offer. Low overhead means huge saving for you, without compromising on the quality of the parts or the attention you deserve as a valued customer. With access to over 7 million parts, from virtually any forklift manufacturer out there, including hard-to-find Baker / York parts and other, after market parts, you can guarantee that Parts'R'Parts will find the exact part you're looking for at discounted prices. Parts'R'Parts is located in Oakley, California, just miles from the San Francisco Bay Area. Parts'R'Parts is able to ship anywhere in the United States and Canada and we offer same-day, direct shipments to you or your business. Let us worry about finding and ordering your forklift parts, so that you can focus on what's most important to you... your business.

Came here looking for snow chains, to which they did not have in stock. The rep was friendly and…read morehelped me find the right wipers for my car. The store was clean and organized.

Man, I wanna say thank you Ethan for all help. Best customer service. This guy to be recognized as…read moreone of the best leadership AutoZone and was very helpful and understanding.

stopped in for something simple (just some tire dressing), so I didn't really need much help. But…read moreTodd still made it a point to check in and make sure I had everything I needed. That alone says a lot. What really stood out though was his vibe. The guy has a great sense of humor, an easygoing attitude, and just a genuinely cool presence. It wasn't about solving a big problem or going above and beyond with some complicated task -- it was about the energy he brought to a normal, everyday interaction. And that's what separates great customer service from average customer service.

Horrible experience with James!…read more We felt extremely discriminated and are paying customers inquiring for information on a light we purchased there and it's under warranty! We will be reporting this horrible experience to corporate but in the mean time we did want the general manager at this store location to pay attention to the customer service

He knows how to file for a lien on a car missing a title. He helped take a Mitsubishi Miev off our…read morehands. So if you're looking for parts for that car, get in touch.

Alvin was generous with his time and expertise, when I called to ask him about options for…read morescrapping my car. I really appreciate his help and guidance!

I don't know or claim to know much about cars but the knowledge I do have for cars when I need to…read morereplace a headlight, wiperblades, tail light or something fairly simple I can do that myself and so my trip this time into the store I needed to buy some headlights. I needed customer service help because I wasn't sure exactly the type headlamp size I had and couldnt read the fine print on my dead bulb. Im not sure his name but a younger man helped me and showed me exactly what I needed. I bought a two-pack for $29.99 plus tax. Very polite and friendly. Another young lady rang me up and she was also very polite & friendly. Letting me know, if it ends up being the wrong bulbs, I could bring them back no problem. Other times I've visited have been very similar, all with great customer service.

worst oreillys ever avoid if you can.gave me a box of spark plugs 2/6 where correct went for the…read moreother 4 gave me 3/4 correct almost as if they want you to mess up