The manager lady was so sweet and very nice, I could tell she was kind hearted and an excellent…read moreboss to her employees. I tried to return a part that had failed not long after it was bought but they didn't have enough cash to fully refund me (it was a lot, actually no other store anywhere near there has enough money to refund me) but she tried her best to help me. Thanks to her and the two other guys helping me.

Abraham helped me here. He was knowledgeable, friendly, and above all professional. Everyone in the…read morestore greeted me and his helpers tried to help him too- seems like a great group of people working here. Abraham went above and beyond helping me with my car needs. I really appreciated his help and will come back here for any future car needs.

I went here to get a new car battery and some wiper blades. The staff was very helpful. They…read moregreeted me as soon as I came in & asked what I needed. What? You mean all I have to do was walk up to the counter, tell them what I need, and they help me choose just what's right for my car.? No wandering the aisles of an auto parts store & feeling a like a complete dork because I'm so out of my element? Score! After I paid for my things, the helpful clerk offered to carry my new battery out to my car without me having to ask. I didn't realize how heavy it was until I got home & took it out of my trunk. Did you know those things are full of lead? He also replaced my wiper blades for me right there in the parking lot and threw away my old ones. Score again! A few weeks later, I came back with my old battery to get my $12 core deposit back. I was concerned because I'd lost the receipt. No problem. It was in their computer system under my phone number. And the clerk was even kind enough to print out a new receipt for me. Did I mention he offered tto do this without my having to ask? Well, he did. This place is awesome! For a gal like me, who only does basic DIY stuff with my car, I couldn't ask for more. According to the sticker on the window, they also loan specialty tools for repair work. Hmm. Maybe I'll start doing more stuff on my Corolla....

I went in for an exchange, and this Black woman, whose name I think is Jasmine (that's what is says…read moreon the receipt), technically 'refunded' me the difference and sold me the right part, but the money was never returned to my checking account. The worst part is, she was rude. It seemed like she didn't even want to be there helping out a customer. I'm never going to that Kragen again.

Hmmm... the rest of these reviews worry me! I had a great experience getting my parts and they…read moreordered an axle for me and it came in by 11:30 AM the same day! Briana seemed to know what she was doing and gave us the amount that was needed and the right products. We shall see when the mechanic ( friend's son who has been a mechanic for years and working on the side) works on my car- I will update if there was anything amiss! Briana was very helpful. Also I was feeling very good at my purchase and about Napa because I saw if you donate money to the Fallen Heroes Fund for our servicemen, you can also get a free hat! I support our brave men that risked their lives for our country and their countrymen! Although I think the govt should support our troops more than they do in all areas, but we should all honor these courageous men and their families! So I am proud to support Nappa Auto Parts if they do this for our troops and our heroes so they know they are not forgotten or forsaken! I also support the Wounded Warriors Project as well- good causes for our men.

These guys are great on the parts store side never used there mechanics service. When you read bad…read morereviews regarding electrical parts no parts store lets you return an electrical part because garage mechanics but these parts to trouble shoot there problem then return it when it is not the problem. Can't do that!! You can order from their online store and have the part the following day at the store, I don't go any where else for Auto parts.

My fuel pump went out suddenly as l was approaching the corner of Harbor / W. Leland. While broke…read moredown in the intersection l immediately ran into O'Reilly's for help. 2 of the employees Santino and Alexis stopped what they were doing came outside and began helping me push my truck into the parking lot as I waited for AAA . Thanks to those guys for their fast response and helping prevent a very chaotic situation! The parts were definitely purchased from them. #TeamO'Reilly STAND UP!!!!

I needed my husbands car battery charged so I called o'reillys to see if they had one and they said…read moreyes. I went the manager Ladonna helped me. The process was fast. Then a guy who worked there help me put in the batterie. The entire process took 10 minutes. The customer service is definitely superior here compared to other places I come here for car parts before any other store.

Fantastic place great team" right on spot and one of the cleanest places. If it's not in stock I…read moreget it usally same day

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

A+ It is rare this…read moreday and age to find a place with such great service. I would definitely recommend them. The Line-X came out perfect, and they completed it earlier than what was told originally.

Fast and easy / very professional. Spray in bed liner looks great. Excellent customer service…read more Thank you.

I was about to buy a polisher to see if it works, and the manager said I cannot return it. That is…read morestrictly not correct for AutoZone. Their policy does state that you can return, but the manager would not want to do that yet. She would just laugh in the background doesn't even show her face. horrible customer service. Didn't get her name because she was just in the back hiding. I went to Walmart and got the same for 30% less expensive and surprisingly Walmart had better Customer Service than this establishment in Antioch. I believe it's not the business it's the fact that the employees are lazy especially here.

It was a wet, rainy and cold morning and my battery had been draining in the work van because one…read moreof my employees left the cargo area LED light on as the van sat for the weekend. This very unpleasant morning was turned around with the phenomenal and pleasant customer service of Zion Douglas as he stood outside in the pouring rain to help figure out if I needed to swap the battery or it was a bad starter, alternator or otherwise using their Auto Zone diagnostic tool. Turns out I just need to get another hour or so of driving in on the battery to get it back from 60% to 100% This is the kind of employee hiring managers should strive to find as a fantastic ambassador to this brand. Good job Zion and thanks again.

I went autozone today to get wipers and the cashier Charlene was si nice and very informative about…read morewhat I needed and what time do you save my wipers, and to top it off Greg put them on and he was very nice and informative as well so I give them a thumbs up so if anyone needs blades they should go to that autozone thanks again for such kindness

I have never experienced such poor customer service until dealing with the office manager, Vanessa…read more Not only was she dismissive, unprofessional, and unwilling to help, but I also walked in and overheard her cussing and gossiping about her own employees telling other workers how she was plotting to fire one of them. This is completely inappropriate behavior for someone in management. Instead of leading by example, she set a toxic tone in the workplace. AutoZone should take this seriously, because customers notice when the management lacks respect, professionalism, and integrity.