Pretty knowledgeable and fair prices. Tend to have things a lot of other big name stores don't…read morehave. Have more specialty items for older cars. Would be five stars, but prices can be a little high, but then again you get what you pay for.

They had the right part, much cheaper than the dealer. Good counter service. Will buy here in the…read morefuture.

Few days ago i visited this place. Found Pena Dismantler 2 by chance and honestly glad I did. I had…read morea flat and was stressing out, but they got me in super quick and took care of everything without any drama. The guys there were straight-up honest - no upselling, just clear info on what needed to be done. Prices were fair, and they worked faster than I expected. Definitely feels like a place you can trust, which is rare these days. I'll be coming back here if I ever need anything tire-related again.

I called on the phone got quoted $1000 for a engine pulled up got the engine out and I asked the…read moreworker how much was it going to be and he was trying to charge $2000 called on the phone they told $1000 again so I'm guessing they were trying to pocket the $1000 and give the boss the other $1000 bad business but thanks to the boss still got it but the worker needs to be fired asap!

To: Joseph "I just…read morewanted to say thank you -- your service today was truly outstanding. You were patient, knowledgeable, and genuinely helpful. This has been one of the best customer service experiences I've had." 2012 Honda CRV

Rafael rocks! Had a boat problem with my spare tire lug nut. He did everything he could to try to…read moreget it off while they were not busy. Good employee. Thanks buddy.

I am not a customer yet, but I want to publicly thank the driver of Pena Towing for being so…read morecautious and kind!! I was at a red light making a right turn onto Brentwood, and I stupidly entered the intersection as he was about to drive through his green light. I am new to the area and I was rushed, so it was a big error on my part! He nearly hit me but was able to safely pass and he pulled over afterwards to check on me! Anyone else would have, at minimum, flipped me off, or at worse, rammed into me! He was just the loveliest person and he really saved me...I'm so grateful for him!! I will never forget how masterfully he handled a potentially horrible situation. Thank you!!

WHERE CUSTOMER SERVICE GOES TO DIE!! I called about a regulator for a power window. I was told…read morethey had it for $40. Online it ran from $70-120. I went there and was finally directed to a back corner of the junkyard behind two other junkers. It would cost $40 if I removed it; $80 if they removed it. I would be better off getting a new one. Amazon had it for $60.

Came here looking for snow chains, to which they did not have in stock. The rep was friendly and…read morehelped me find the right wipers for my car. The store was clean and organized.

Man, I wanna say thank you Ethan for all help. Best customer service. This guy to be recognized as…read moreone of the best leadership AutoZone and was very helpful and understanding.

The manager lady was so sweet and very nice, I could tell she was kind hearted and an excellent…read moreboss to her employees. I tried to return a part that had failed not long after it was bought but they didn't have enough cash to fully refund me (it was a lot, actually no other store anywhere near there has enough money to refund me) but she tried her best to help me. Thanks to her and the two other guys helping me.

Abraham helped me here. He was knowledgeable, friendly, and above all professional. Everyone in the…read morestore greeted me and his helpers tried to help him too- seems like a great group of people working here. Abraham went above and beyond helping me with my car needs. I really appreciated his help and will come back here for any future car needs.

Hmmm... the rest of these reviews worry me! I had a great experience getting my parts and they…read moreordered an axle for me and it came in by 11:30 AM the same day! Briana seemed to know what she was doing and gave us the amount that was needed and the right products. We shall see when the mechanic ( friend's son who has been a mechanic for years and working on the side) works on my car- I will update if there was anything amiss! Briana was very helpful. Also I was feeling very good at my purchase and about Napa because I saw if you donate money to the Fallen Heroes Fund for our servicemen, you can also get a free hat! I support our brave men that risked their lives for our country and their countrymen! Although I think the govt should support our troops more than they do in all areas, but we should all honor these courageous men and their families! So I am proud to support Nappa Auto Parts if they do this for our troops and our heroes so they know they are not forgotten or forsaken! I also support the Wounded Warriors Project as well- good causes for our men.

These guys are great on the parts store side never used there mechanics service. When you read bad…read morereviews regarding electrical parts no parts store lets you return an electrical part because garage mechanics but these parts to trouble shoot there problem then return it when it is not the problem. Can't do that!! You can order from their online store and have the part the following day at the store, I don't go any where else for Auto parts.

Came in on a Sunday, completely lost, since usually I don't do anything that has to do with the…read morecar... anyway I got to the counter and a young nice guy named Jose helped me figure out which rear wiper my car needed. Not only he helped me but also installed it for me. As someone not familiar with cars I truly appreciate all his help and patience with me. If I ever need anything again I'm definitely coming back :) Thank you Jose people like you make a great difference.

The store was well organized and stocked very well. The only thing is the lack of customer service…read more No greeting and the attitude of the of one of the employees of needing better customer skills. I know the get minimum wage and act accordingly. You should rate your employees,, and weed out those that don't treat the customer with respect. I will still shop there but won't have that particular customer rep wait on me. No thanks. Remember auto zone is next door.

I was about to buy a polisher to see if it works, and the manager said I cannot return it. That is…read morestrictly not correct for AutoZone. Their policy does state that you can return, but the manager would not want to do that yet. She would just laugh in the background doesn't even show her face. horrible customer service. Didn't get her name because she was just in the back hiding. I went to Walmart and got the same for 30% less expensive and surprisingly Walmart had better Customer Service than this establishment in Antioch. I believe it's not the business it's the fact that the employees are lazy especially here.

It was a wet, rainy and cold morning and my battery had been draining in the work van because one…read moreof my employees left the cargo area LED light on as the van sat for the weekend. This very unpleasant morning was turned around with the phenomenal and pleasant customer service of Zion Douglas as he stood outside in the pouring rain to help figure out if I needed to swap the battery or it was a bad starter, alternator or otherwise using their Auto Zone diagnostic tool. Turns out I just need to get another hour or so of driving in on the battery to get it back from 60% to 100% This is the kind of employee hiring managers should strive to find as a fantastic ambassador to this brand. Good job Zion and thanks again.