Came here looking for snow chains, to which they did not have in stock. The rep was friendly and helped me find the right wipers for my car. The store was clean and organized. read more

Was sold the wrong coolant for my Benz about a month ago. Then when I went back to her more the large asian man gave terrible customer service. Showing no empathy that one of his employees sold me the wrong product. He continued to look at me sideways and gave me no response as if I was being an inconvenience to him. Can you imagine being of concern about your car and you're just being blankly stared at. They are also allowing their employees to perform oil changes in the parking lot and allowing paying customers to pay them in their pocket. I've seen it many times and have even been offered this "service" . I'm almost positive that these men who work here don't know what they're doing and will do/sale anything. This is by far the worst Autozone I've ever been to. Everytime I come here, it's a lack of customer service and lack of knowledge. And no empathy whatsoever. Any other Autozone the employees are happy to help and actually offer knowledge. This one never does. The Asian man definitely needs To be fired immediately. Especially if he's the manager allowing this type of service. And allowing additional services to be done without the correct procedures and warranty. I definitely will be reaching out to corporate to let them know about this experience. Because now I potentially have messed up my car at the negligence of this store. read more

No customer service skills what so ever. Had the door locked 30 min before close. Balding Asian dude tapping on the counter like he has some where to be. Mullet boy staring, no thought behind the eyes. Like I KNOW there's quality people dying for a job out there and this is who you have? Ridiculous read more

Man, I wanna say thank you Ethan for all help. Best customer service. This guy to be recognized as one of the best leadership AutoZone and was very helpful and understanding. read more

Rochelle from Autozone gave me excellent service with my purchase. I'd definitely recommend working with her.

I used to be an O'Riley guy put recent oil changes, I have been gravitation to Auto Zone. This recent oil change, I basically got a cabin filter for free. Good combo sales on oil plus filter. read more

Employees are idiots and don't know how to jump start a car. Maybe hire people that can do the basic parts of their job.

There were 2 guys in there today. As a woman I always feel weary going into auto shops but I had my measurements needed for my wiper blades. Upon walking in I was greeted by the worker Jaime and felt comfortable enough to share what I needed and he confirmed my measurements for me just to be sure. He walked me over to the correct aisle and gave me some time to explore which brand I wanted to purchase. He offered to fit them for me before my purchase. The brand I wanted to buy didn't have the other size so the other associate went in the back to check and found it! Jaime came back over and went outside to help me fit them. This was a great experience with wonderful customer service and knowledge. Greatly appreciate Jaime and the other associate for making my trip easy and efficient. Highly recommend read more

Man, do I hate writing bad reviews, but someone needs to have a sit down with this employee asap. My sister had a dead battery and I remembered how great it was dealing with Auto Zone (clearly not this location though). It should still be within warranty so I called the location and confirmed the battery was in stock and in warranty so we can swap it out. The guy on the phone wasn't pleasant and honestly sounded like he had an attitude, but I figured maybe they're busy and he had to keep it short. All good! We get there and it's dead and it's my sister and I in line and another lady in line. Two employees were each at their register/computer. No one greeted us (working retail or with people period... this is a huge pet peeve), but also we just stood there for like 6-10 minutes waiting to be helped. The lady behind us just left the line and went to self check out and we finally were called. I explained to the lady that I had called and confirmed about warranty and the battery and was told I can come and swap it out. She looks at the guy and said "did you take this call?" He shrugged that he didnt. Then she says "you can bring us the old battery" in which I responded "I don't know how to do that." Then she looks at Ethan the SALES AND PARTS MANAGER and he just tells her "Go Head". Anyways... he was horrible. His service was horrible. Yes, he swapped it, but he looked like he had an attitude the entire time. Reading his name tag and seeing he's a manager is embarrassing. Poor leadership. Just horrible all the way around. Zero stars. Dear Ethan, Find something you're passionate about, you seem miserable here and you're spilling your misery on the customers. read more

Prices on the shelves are not honored at the register. Just went to buy a car cover and the price on the shelf in the store showed $32, but when I checked out it came to $41. The employees snickered about it. Initially I thought it was a different item. Nope. Was the same. 2 items were priced at $32 but rang up as $41. Then the employee admitted this is common. Said only the manager could give the right price. Who of course wasn't there. After having paid for it, I immediately just got a refund after they admitted to knowingly over charging people. If you like getting ripped off, this is your place. read more

This place will give you a hard time when you return something even with receipt. Employees there are not smart !

Don't go to this store ever again. Apparently they don't know anything about their inventory and they say they don't have certain items and refuse to help look or refuse to check their inventory. Worst customer service ever by the little Edgar looking kid. read more

I had my "service engine soon"light on. I brought the vehicle to have them check what could possibly be the issue. The gentlemen at this place were so helpful. The diagnostics didn't find anything wrong so they recommended having the PCV valve checked and possibly replaced. I'll go to my regular place to have the oil and filter change plus inquire about the PCV valve on my car. Thanks Auto Zone (Hillcrest Ave) for your kind assistance! read more

Super friendly quick and easy bought and they installed a battery for us on site. Great team and service. read more

Old candy too. But nice people. Lot of other snacks are really low too. Manager needs to step up the stores game. I hope I don't get sick off the candy read more

Auto Zone - Long wait time with two people working. Must be cutting down on hiring. Opposss, three people. Someone should notice a person with a cane - Auto Parts & Supplies Near Me - Antioch, California

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Never again!!! Bought a defective started had my mechanic put in a new one.Went to return the starter and was refused my money back or store credit Was told " you trying to get over" the mrg Vanessa was very rude!! Why would I spend over $400 to a shop if autozone starter worked! I'm a regular..I will never come here again read more

I guess if you don't look like you work on cars getting help from the guys behind the counter is impossible. I've been working on cars for 40 years. I might wear a suit, but I do not expect to be talked down to or ignored. I hate coming to AutoZone as it is because it's such a commercial Type of auto parts place but I was just looking for a key fob battery. They display was completely empty and I asked if there was any place else to look and the gentleman behind the counter looked at me and said if it's empty, It's empty. Great customer service he said was great sarcasm. If you're somebody who actually needs assistance or doesn't know how to work on cars, I don't recommend AutoZone. They simply are full of themselves. read more

Bought a headlight a few months back and it already burned out. Came in, showed my emailed receipt and Pat, the manager, made my return so quick and easy. He gave me a new bulb, I installed in in the parking lot and went on my way. Thank you Pat for the excellent service! read more

Kelly replaced the battery for my 2018 Ford Fusion SE. He was quick, friendly, and professional. Thank you!

My car key battery was not working and I was stressed about it since it's a safety issue. I stopped here and Kelly was so helpful. He had a positive attitude and took care of my battery quickly and efficiently. I would return for this level of service with a good sense of humor! read more

needed a battery for the wife's Tahoe, these guys were on it and even helped me install it. thanks Kelly & the manager, which I did not get his name Kenny v read more

Super helpful staff and had my 3 parts in stock. Afterwards, i didnt end up using one if my items and the Refund-return and core return was so easy and quick. Keep up the GREAT work! read more

Called the store and asked if they had a battery in stock and if they would install for me. The rep confirmed they do so i went to the store and meet with some guy who wouldn't stop sucking on a bottle of water. I asked if I purchased the battery if he would install it for me, he said yes so I purchased it. Once he gave me the receipt he turned around so I asked if he or someone else would help me to install the new battery.... The same rep looked outside and said no it's raining nobody is going to do it. I was like ***** that was the whole reason why I purchased it. Went to Valovine and they did it without any questions and for a lower price. read more

Awesome customer service from a young man. Didn't catch his name. Wish he was the store manager of the Oakley location. That brandy lady is rude and disrespectful. She should be terminated. read more

Always come to this location they are really nice and helpful, also I was having trouble with a refund issue at at a different store in Antioch 4036 Lone Tree they were able to take care of it for me over here. read more

I was on the line and in the middle of being helped by jelan ( young black American) spelling might not exactly correct two of the workers told Jelan or might be Dylan? I did not able to ask his name. He asked me if I can be on the side , I said okay but I thought it'll take a min or two , he was helping the other young black American instead of finishing my order, it took him longer helping the other guy, I realized Dylan/Jelan would have finish me first, so I got upset , at that moment I'm already complaining then Ethan? (Asian young guy) offered to help me and I appreciate him for helping me , in the middle of helping me I can't contain myself but to keep complaining. Dylan/Jelan came back he already helped the other guy after me, the he asked me (a stupid question) do you want help , I told him that is a stupid question. I ordered three parts, gas cap, gasket (valve cover) and front pad brake. Well, they only have one part I needed so proceeded to the other nearest Auto zone since I was told they have everything I need. So I end up not buying in this fareview branch in Brentwood,CA. I would never go to this store until they discipline that worker. Thanks Pat for calming me down and to Ethan thanks for taking over and helped me. read more

I came in to get several things for my Honda Pilot and the staff was incredibly knowledgeable, helpful and really went out of their way (down to installing the headlights and high beams I bought)! I was getting ready to leave when I realized I forgot to buy a new circuit I blew while camping. The manager came out himself to see which one I needed, and informed me my car actually came with a spare. He saved me that money and even installed the spare! Wow! Exceptional customer service is really hard to find these days, and this store has really got it dialed in! Thank you guys! read more

If you need help from an employee...go to a different place. ‍ The parking lot is small/awkward. Just like their employees.

I misunderstood and thought I could return my old coolant to Autozone. Turns out that is old oil only. Meg was super helpful telling me what to do with it. An employee from your other Autozone was in the store and took my coolant. He said he was going that way for his own used product. Score!! Thank you, Meg and the other employee! That is too notch customer service. read more

I visited this Auto Zone right after going to Walmart down the street and discovered that the Real Tree seat covers I had just bought at Walmart were $14 MORE than what they were selling it for here. I'm stopping here first for my car needs from now on. Who needs the crowds at Walmart when you can get it cheaper and with more helpful service at Auto Zone? Also, it's a great place to eat my Cheetos without people thinking I stole them. read more

Auto Zone - Great place to browse while eating Cheetos. I even bought a car duster to clean the Cheetos dust from my car. - Auto Parts & Supplies Near Me - Antioch, California

Just visited this Autozone, they got me in & out! Pattie C. was so sweet with outstanding service!

I go here to get my oil for my car and the inside is very nicely organized and well lit. Specially when I went yesterday Chad M. Was very helpful and look things up in a very nice way he informed us about every thing we were buying and what we needed for our specific car. He answered our questions very well and I will surely be coming back to this specific location in hopes chad will help me again. read more

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So I arrived and I had actually gotten sent over there because of Walmart who told me that I didn't have a dead battery and so I went in to have them check my starter and another part.... So they checked out my car and told me I had a dead battery not only did they help me replace it but they were very knowledgeable towards my car really great service read more

Auto Zone - Auto Parts & Supplies Near Me - Antioch, California

5 stars from me for both excellent customer service and maintaining a well organized and clean store. I went in to get my headlights replaced and Keith not only replaced them for me but showed me how it was done. He was very friendly and very knowledgeable. read more

Sent one of my parts guys in there to get a $8 thermostat, autozone guy takes the thermostat out and shows it to my parts guy. Mechanic takes everything apart and there's no gasket for the thermostat. so I call autozone and they tell me the gasket is separate and that it's $15. First off in my 10 years owning this company I have never had a gasket separate from the thermostat and second any automotive employee worth their salt wouldn't let a customer leave with out that gasket. I guess thats what happens when you hire sales employees that don't have any automotive experience. we always go to Napa or O'rileys for our parts but we're in a time bind. Never again will we use autozone, we should have just waited a hour for part delivery from a reputable company, now we have a angry customer who had to leave her vehicle over night due to the store closing for the day. read more

They must hire idiots workers and managers who do not focus on customers at the counter while getting reassigned to another store by management. Today, they turkeys had no clue on the common part requested, even with the managers help gave us the wrong part. Auto zoners, Get your head out of ur a$$ and focus on your customers n not assignments and an overtime opportunity. read more

You will get what you need here most likely but I am not impressed with the language of the employees when they are chatting with each other when not dealing with customers. Small place I can hear you easily. They also get confused easily on which register to use so they move me around. It is close to my home which I love and I like the accessories they have. read more

Shout-out to Yuriy for the excellent customer service. This young man knows his way with cars and very helpful in installing headlights to my Volvo. He is truly an asset to this store. read more

I was sort of nervous to go to this shop after seeing it had 2 poor reviews, but my experience was incredibly successful and pleasant. Jessica was sweet over the phone & the very same once I arrived. If you're not getting what you need, just ask for Keith. He's the manager & anyone that owns a business would be lucky to have an employee like Keith. Knowledgable, personable, and great customer service to boot. He seemed genuinely happy to be at work and help with the issue with my car. His associate, Brandon was very kind and knowledgable and helped to remove my car's battery & replace it with a new one. While I was a little skeptical at first that I'd drive away with what I needed based on the 1st employee I talked to (not to be named), these three cleaned it up and I left feeling safer with my new car battery and happy with my experience. Thanks, AutoZone crew! read more

I came in May 18 around 6pm to pick up a part i ordered, I have a medical exemption and was Told to put on a mask or leave . I had no mask on me and asked nicely if they had one they can give me and was refused one, I was then told again to put on a mask or exit the store So I had to exit and have my wife go in for me. Once my wife came in they were giving her a hard time so we left to another Autozone. I was also alone in the store which made no sense. If I get refused service again for my medical exemption I will take it further with charges on the store and the employee who made me exit the store I had my part delivered to. I know my rights read more