I purchased a Silverado recently and was pleasantly surprised by the ease of the transaction…read more Melvin and Brian worked the sales process, and Nick in Finance made that simple and fast. They are not concerned about sending details and such via e-mail or text. Very straightforward.

Lance and the team worked exceptionally hard to get us a deal that met our needs. Very pleasant…read moreexperience through and through, Will definitely be back the next time we're in the market.

Davina was really great! amazing customer service and very patient and she helped me and my family…read moreopen new accounts.

This branch has a friendly welcoming environment felt the minute you walk in…read more As the Executor, I've been dealing with some family estate issues and a problem with the estate. It was unable to be cleared up with the bank of the estate. I then went to Patelco in Brentwood and spoke with Mgr Shayna Rahimi, who helped me work thru the problem to completion. It was a great relief to not receive the run around and have this issue resolved. I highly recommend Patelco

EVERYONE in this branch knows my name and makes everything as easy as possible for a business owner…read moreon the move. I have to give a shout out to Christy T. who always helps me with a fat smile on her face along with all the staff who go above and beyond with every request I make. Only bank I know that does "car shows" and free events to the public. Making banking fun, Keypoint!

Christy Tran is an amazing teller! She really goes above and beyond--helped me recover my debit…read morecard and made something out of nothing. She's always patient, professional, and genuinely cares about helping people. From my experience, they don't treat you like just another customer--they treat you like family. Highly recommend!

This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

Another dissatisfied customer. Proceed with caution. We gave Mr. Aayar $9500 cash. He sold us a…read morevehicle with lots of problems. We're spending over $4000 to get it fix. DO NOT TRUST THIS BUSINESS

Today, I went to into the office to close my account that wasn't being used at all. Since they…read moredon't have low mortgage rates we were not able to refinance with them so I want to close the account. But Wow, the front desk lady was friendly at the beginning and once she heard I want to close my account. She became mean and unfriendly. Just really shocked how fast her attitude changes And both my husband and I felt like being mentally abused.

I've been with them for 30 years now and unfortunately their call center representatives have gone…read moredown hill! Their customer service is absolutely atrocious!! They speak to you in condescending tones and think bad situations are a joke!

I have been a member at the Pleasanton branch on Santa Rita Road, for over twenty years. They have…read moreprovided all my banking needs throughout the years. The branch manager, Jay, and the assistant manager Eric and their team are courteous, professional, and helpful. I appreciate them taking such good care of my financials. Open Mon-Sat with shortened hours on Saturday. Parking can get busy and the designated spots for the bank are often taken by patrons from The Press, so plan your visit accordingly.

Look at my previous review and the response! Not even a "we're sorry"? Being stuck in Europe with…read moreno money due to FCU actions and not mine is an inconvenience? Even the facts stated are wrong. I used the card in Ukraine but was unable to in Poland and Germany where their response states I was properly registered? Arrogant response. Wrong facts. Good reflection how they treat their customers.

Fortunately I have two Patelco Credit Unions one near my home in San Leandro and one near my job in…read moredowntown Oakland I would just like to say that I have always received excellent customer service everyone is always so helpful and very friendly and I've also developed a great relationship with the branch manager Jackie in the City Center branch Jackie and the staff are always a breath of fresh air and go above and beyond.

This is my second time visiting as a long-time member. As…read moresoon as you walk in, you're welcomed by Ms. Brandy, the security officer. The atmosphere is so smooth and welcoming and professional. I just want to thank everyone who provided service to me this morning. God Energy: Ms. Brandy ( Security Officer) Ms. Jackie Jordan ( Manager ) Ms. Ariana Alesana and Ms. Kimberly Harris

Applied for a 2015 Honda Accord and got approved for a 2017 Honda Civic. John and Nas are very kind…read moreand were ready to help me get a car. It was no pressure, got to test drive, and ended up choosing the right choice. The process was smooth and ended up driving off that day! Highly recommend if you're looking for a great car in excellent condition!

Bought an 07 Honda Accord and it runs amazingly! Made the whole process a breeze and got me in and…read moreout quick with my new car. Very friendly people, highly recommend if you're looking to purchase a great used car.

I love how they remember me when I go in. I never feel rushed when I have questions. I got a fraud…read morealert and it was resolved quickly.

My husband and I would like to give a shout out to Dora. Each time we visit the Branch, she has…read morealways stepped up to assist us in our Financial transactions. She is very professional and takes care of our business needs. Shout out also to the staff when we visited last Wednesday. Everyone is always friendly and acknowledges us when we enter the Branch. Great job everyone !!!!!

From the first day I walked into the branch, Jorge had always been kind and helpful. The entire…read moreatmosphere is welcoming and planning to make this my home branch. Lines are never long and boring. Good music always playing and parking is never an issue. I really like coming to this branch.

The most frustrating and unprofessional experience I've ever had with a financial institution. We…read morebegan the process of applying for a HELOC with Patelco in March, and from the start, it was an absolute mess. I was forced to repeatedly chase down responses--constantly emailing and calling just to get basic updates and move the process forward. Emails would go completely ignored, and it would take multiple phone calls over several days to get any answers. We opted to pay for a BPO appraisal hoping it would increase the home value estimate. It actually came back lower, which dropped the loan amount--fine. But again, I had to initiate contact to even find that out. No communication. I was then told we had 10 days to accept the new amount. I clearly and directly confirmed over the phone with the loan agent that we were okay with the new loan amount and wanted to proceed. So imagine my shock when I received a notification 10 days later that our loan was denied because we supposedly never confirmed the new amount. I immediately contacted both the underwriter and the loan agent--no response. That was over 5 weeks ago. I've followed up since, and still, no one has had the decency or professionalism to respond. At this point, I wouldn't trust Patelco with a single cent of my money. They've shown a complete lack of competence, accountability, and respect for their clients' time. Not only have they lost my business for this HELOC, but they've lost me as a customer for life. What a truly unacceptable and disappointing experience.