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All Star Hyundai

3.7 (335 reviews)
Closed 9:00 am - 8:00 pm

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Jessica D.

The worst place you can take your vehicle. esp for service! the manager is a nimwit. had my car for a week. you guys were only performing a service. Then i call multiple times to check on my vehicle you guys claim you can't find it. Then on the fifth day when i'm blowing you up to figure out if i have to call the police for stolen vehicle you guys call me and tell me my car is done all of a sudden after 5 days now my cars ready. get home...come to find out you guys didn't do the large service i paid for. You are a disgusting dealership and should be ashamed of yourselves. you guys not only did not performed the work on my vehicle you ripped my leather seat in my car. Your dealership, service, and upper management are trash! Do better! The owner must be a fraudster too. i don't even see how u guys sleep well at night. You commit fraud and by the look of your reviews im not the only one that feels this way. that should tell you something about the shitty people that work here. i have kids and want a safe vehicle to drive my kids in and cannot trust you disgusting people. you also think im a dumbass female and u decide to tell me you filled my solutions but the air dissipated them to below the low level. i was born at night but not last night. Like seriously you guys are beyond idiots. dont trust your vehicle here! Beyond the shadiest people in town! The owner of this dealership must be trash too in order to allow this to continue to occur. UPDATE: Natalie don't come on here and act like you want to hear about this and give me your number. I came into the dealership extrmely upset spoke to you about this and your joke of a service manager. You are just as bad as the people who work here. U literally sit at the desk to the left and allow the fraud to continue.

What the $2000 "optional" Stargard service offers.

Dishonest, lying, deceitful business. I was reluctant to go there due to an unsatisfactory experience 11 yrs earlier at All Star Ford. I thought maybe since so much time had passed, All Star Hyundai would be better. I was sorely, (and expensively), mistaken. I selected the car I was interested in from their online advertising. When the car was brought out, I noticed it had a significantly higher price sticker than the website price. The salesman assured me the website price was correct. After I test drove and decided to purchase, we sat down for paperwork, and during this time the lying and cheating began. I noticed an "optional" Stargard service had been added to the price and questioned the salesman about it. He stated it was the GPS Navigation system and would also locate the car if it was stolen. I place Apple Airtags in my vehicles, so do not need additional tracking and told the salesman I did not want this option. He told me it had already been installed on the car and couldn't be removed. After I bought the. Car, I discovered it could have easily been removed in a matter of minutes. I also saw something optional called NDS and questioned it. I was told it was part of the theft deterrent, but no real explanation of what it was. Again I was told it was already done, so I would have to accept it. After i got home, I found out it was some type of etching of the VIN number....something else I did not need or want. When I got to the finance department, the lying and deception only got worse. During this time, I saw there was an "optional" catalytic convertor etching applied. I said I did not want this either. The finance person outright lied and told me it was a California State Law that all new vehicles are required to purchase catalytic etching. I later found out this was not true. They advertise a military discount. When I requested it, they tried desperately to deny it to me. I showed them my ID.Me VA verification card. They didn't want to believe that, and said they needed my actual discharge papers.......48 yrs after I was discharged! Who carries those around with them when car shopping? I opened the ID.Me website on my phone and showed them it verified my military status online. Very reluctantly, they honored it and gave me the discount. The next thing I noticed is that even though i was giving a substantial down payment plus a trade-in, the monthly payments were extremely high. I asked what the finance rate was. My FICO scores are all ABOVE 800....yet the finance rate was a whopping 13.99%! I balked at this, and they cut it in half to 6.99, but I should have pushed for an even lower rate. I discovered the final proof of deceitfulness and what crooks they are after i got home and was able to fully scrutinize the paperwork. As I mentioned before, "optional" products were installed/charged for without my having requested any of them and despite me repeatedly saying I didn't want them. One was the Stargard Anti theft system. The charge for this service was $1995. When reading the paperwork at home, I found it is guaranteed that if it fails to "assist" police in recovering the vehicle within 30 days, the FULL AMOUNT of the purchase price, ($1295), is refunded. If the service costs $1295, why the hell is the dealership charging $1995? Furthermore, although it utilizes GPS, it is not the navigation system of the car and is not required for GPS service, although the salesman described it as such. As if that wasn't bad enough, the final discovery really blew the ship right out of the water. Going through the vehicle manuals at home, I found there is a service called BlueLink that comes standard on the car, free of charge. The system was never mentioned to me by the salesman. Not even when he was extolling the features of the car did he ever mention the word BlueLink or what it does. The reason they don't mention it is because among other functions, it is also an anti theft, car location system that assists law enforcement in locating and recovering your vehicle if it is stolen. In other words, the EXACT SAME type of service the dealership is adding for an inflated price of $1995 is already a feature provided by the manufacturer at NO ADDITIONAL COST. On top of that, the free BlueLink service can immobilize the vehicle...something the $2000 service lacks. Can a dealership be any more deceitful and dishonest than that?....I don't think so. All Star Hyundai is the epitome of why people don't trust car dealerships and feel they are all crooks. I advise everyone to go elsewhere if you are thinking of a new vehicle purchase. If you feel you have no choice but to go to All Star Hyundai, by all means, do not let them sell you the $2000 Stargard system...you already get the same type of service for free as a standard feature on the car. I attached photos showing what each system does, the outrageous price All Star Hyundai charges, and what the company says they will refund as the "full purchase price".

WRONG DIAGNOSIS and WRONG REPAIR 01/23/2025, I brought my Hyundai Santa Fe to All Star Hyundai. My car had the engine light on. I was asked to pay $225.00 for diagnosis. Service advisor Juan reported technician proceeded with adjustment and reset to clear the engine light. I also asked Juan to replace the transmission fluid for my Hyundai Santa Fe. I paid a total of $493.24 for diagnosis and transmission fluid replacement. After the car was serviced by All Star Hyundai, I noticed some liquid leaking on my garage floor. I thought that was normal due to some residue left over from the under car cover from the transmission fluid replacement. After 3 weeks, I still saw liquid leaking on the floor. 02/20/2025, I called and brought my Hyundai Santa Fe back to All Star Hyundai. 02/21/2025, the service advisor Juan reported Hyundai technician identified three leaking's: 1/ The engine valve cover gasket needs to be replaced to fix the engine oil leaking. 2/ Both radiator hoses need to be replaced to fix the radiator coolant liquid leaking. 3/ The windshield reservoir bottle was cracked and needed to be replaced to fix the windshield wiper liquid leaking. Before my Hyundai Santa Fe was serviced at All Star Hyundai on Jan 23, 2025, I did not see any leaking from my car. I mentioned this to the service advisor Juan, he denied Hyundai technician touching my car engine even though they replaced the transmission fluid. Later on, I called the service advisor Juan and asked for an update. Mr. Juan said the radiator coolant liquid was leaking coming from the thermostat housing of the radiator. Mr. Juan said the thermostat housing needs to be replaced instead of the two radiator hoses. The service advisor Juan quoted $1938 to replace these below items: 1/ The engine valve cover gasket 2/ The thermostat housing of the radiator. 3/ The windshield reservoir bottle 02/27/25, the service advisor Juan reported all leaks had been fixed and no more leaking. In the afternoon, I came to pick up my Hyundai Santa Fe Sport 2015. I noticed some liquid still dripping from my car. A Hyundai technician showed up and checked. He found the leaking actually coming from the windshield wiper pump. Hyundai technician also checked and found no crack and no leak from my old windshield reservoir bottle. I mentioned this wrong diagnosis and wrong repair to service manager Marco who adjusted the cost of the part and labor. On the Feb 28, 2025, I paid $1463.08 to replace these below items: 1/ The engine valve cover gasket 2/ The thermostat housing of the radiator. 3/ The windshield reservoir pump. In the afternoon of 02/28/2025, I picked up my Hyundai Santa Fe. On the way home, I heard a strange noise from the engine. As soon as I got my car into the garage, I saw liquid leaking from the floor. I took the video, called service manager Marco and drove my car back to All Star Hyundai. In the late afternoon of 03/03/2025. service manager Marco mentioned his master technician found: 1/ Two coolant leaks are from the water pump and two throttle body hoses. 2/ One Oil leak is from the oil control valve. On the next day 03/04/2025, service manager Marco asked me to pay $2,219.45 to repair the leaking as he mentioned above. I mentioned to service manager Marco that All Star Hyundai gave me the wrong diagnosis and wrong repair. More than that, they damaged my car engine. I expected All Star Hyundai in Pittsburg fixed those leaking at no cost to me. Service manager Marco reduced the repair price to $1396.51. After 12 days, I already paid $1463.08 after I paid $493.24 for diagnosis and transmission fluid replacement and my car was still leaking and All Star Hyundai asked me to pay $1396.51 more to fix. On the same day, I took my car home to check with a local technician. Local technician only found leaking from hoses which connected to the thermostat housing of the radiator which was replaced by All Star Hyundai. There is nothing wrong with the water pump or oil control valve. I paid the local technician to reconnect those hoses. There is no leaking from that day until now.

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3 months ago

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1 year ago

They love to waste your time over the phone or email and keep insisting you come over. Then they tell you different numbers when you arrive.

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1 year ago

Sales manager Fahad took good care of me while my last visit. Highly recommend his service. Keep up with the good work

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As we looked at some of the Santa Fe's He had on the lot we decided to get the 2023 Santa FE Calligraphy!

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