I don't know or claim to know much about cars but the knowledge I do have for cars when I need to…read morereplace a headlight, wiperblades, tail light or something fairly simple I can do that myself and so my trip this time into the store I needed to buy some headlights. I needed customer service help because I wasn't sure exactly the type headlamp size I had and couldnt read the fine print on my dead bulb. Im not sure his name but a younger man helped me and showed me exactly what I needed. I bought a two-pack for $29.99 plus tax. Very polite and friendly. Another young lady rang me up and she was also very polite & friendly. Letting me know, if it ends up being the wrong bulbs, I could bring them back no problem. Other times I've visited have been very similar, all with great customer service.

worst oreillys ever avoid if you can.gave me a box of spark plugs 2/6 where correct went for the…read moreother 4 gave me 3/4 correct almost as if they want you to mess up

stopped in for something simple (just some tire dressing), so I didn't really need much help. But…read moreTodd still made it a point to check in and make sure I had everything I needed. That alone says a lot. What really stood out though was his vibe. The guy has a great sense of humor, an easygoing attitude, and just a genuinely cool presence. It wasn't about solving a big problem or going above and beyond with some complicated task -- it was about the energy he brought to a normal, everyday interaction. And that's what separates great customer service from average customer service.

Horrible experience with James!…read more We felt extremely discriminated and are paying customers inquiring for information on a light we purchased there and it's under warranty! We will be reporting this horrible experience to corporate but in the mean time we did want the general manager at this store location to pay attention to the customer service

Went to Napa today for windshield wipers. Was helped by a young lady in the front. She was kind and…read moreefficient with both the checkout process and installing my new wipers. I appreciate how quick I was in and out of there. I called prior and spoke with a gentleman regarding a wiper arm and he was also super friendly. Highly recommend.

I've always had to shop NAPA for all my maintenance needs. They carry products designed for…read moreEuropean vehicles that you can't find in other stores. Great staff! Very helpful.

Pretty knowledgeable and fair prices. Tend to have things a lot of other big name stores don't…read morehave. Have more specialty items for older cars. Would be five stars, but prices can be a little high, but then again you get what you pay for.

They had the right part, much cheaper than the dealer. Good counter service. Will buy here in the…read morefuture.

Few days ago i visited this place. Found Pena Dismantler 2 by chance and honestly glad I did. I had…read morea flat and was stressing out, but they got me in super quick and took care of everything without any drama. The guys there were straight-up honest - no upselling, just clear info on what needed to be done. Prices were fair, and they worked faster than I expected. Definitely feels like a place you can trust, which is rare these days. I'll be coming back here if I ever need anything tire-related again.

I called on the phone got quoted $1000 for a engine pulled up got the engine out and I asked the…read moreworker how much was it going to be and he was trying to charge $2000 called on the phone they told $1000 again so I'm guessing they were trying to pocket the $1000 and give the boss the other $1000 bad business but thanks to the boss still got it but the worker needs to be fired asap!

Needed to speak to someone about getting a product to help with some scratches on my car. Cashier…read moreyelled for a certain man to help me..supposedly this man knew about this sort of thing and would help me. He was supposedly was leaving shortly to deliver some items and walked with me out to my car. It was pretty apparent that he just wanted to leave to do his delivery and was less than helpful. His suggestion was to buy some equipment to do it (this is a rental and I had no desire to spend a bunch of money) OR take it to a detailer. I said that a detailer will want to do a whole vehicle not a 1X1 area. He remembered he had to go back into the store and said he would show me what to purchase. We walked into the store and he pointed right and said "look in aisle 3, you will find what you need." Really?? That's it? This is the guy who knows?? I could have saved myself 15 mins by bypassing this less-than helpful person. I was looking for HELP...

1 Star - Absolutely Ridiculous Experience at AutoZone Brentwood…read more If I could give zero stars, I would. I normally don't leave reviews, but this experience deserves a serious warning to others. I went to this AutoZone location after checking online, which clearly stated that if you purchase headlights from them, they offer installation. Seems straightforward, right? I even asked the employee at the counter before purchasing. He looked me dead in the eye and said, "Yeah, no problem, we can install it. Just come back tomorrow morning--we're a little short-handed right now." I bought the headlights, spent about $100, and walked out thinking everything was set. Fast-forward to the next morning. I show up expecting them to honor their word. Instead, I'm met with nothing but attitude and blank stares. The guy behind the counter says, "We don't do installs. What are you talking about?"--with an almost rude tone, as if I was making this up. I calmly show him my receipt and even point out the exact employee who told me to come back. His response? "I don't know why he told you that, we don't install headlights." No apology. No accountability. Just a shrug and a smirk. At that point, I had enough. I returned the headlights and told them exactly how I felt about their customer service. I don't do business with companies that lie, waste my time, and treat customers like fools. It's not even about the $100--it's about basic honesty and respect. Bottom line: This location doesn't honor their word, doesn't stand behind what their employees say, and couldn't care less about your time or money. Shop here at your own risk--but don't expect integrity or service. Never again...

My car had a check engine light so I needed to stop by a shop to confirm the issue. I didn't go to…read moreAuto Zone because of the service they had there so I decided to go O'Reilly this time. I asked one of the staff to assist me on the check engine light. Her name was Janis and she grabbed the scanner and walked with me to my car to do the job for me (unlike Auto Zone). She checked the issue on the computer and printed me the report. Janis was so helpful and willing to make sure to provide great service for her customers!

An employee named Justice went beyond my expectations. Changed out my two heavy ass batteries…read more Also he used their scanner to help diagnose a problem. On a holiday weekend he also gave me some tips on a local mechanic. All good !

Hmmm... the rest of these reviews worry me! I had a great experience getting my parts and they…read moreordered an axle for me and it came in by 11:30 AM the same day! Briana seemed to know what she was doing and gave us the amount that was needed and the right products. We shall see when the mechanic ( friend's son who has been a mechanic for years and working on the side) works on my car- I will update if there was anything amiss! Briana was very helpful. Also I was feeling very good at my purchase and about Napa because I saw if you donate money to the Fallen Heroes Fund for our servicemen, you can also get a free hat! I support our brave men that risked their lives for our country and their countrymen! Although I think the govt should support our troops more than they do in all areas, but we should all honor these courageous men and their families! So I am proud to support Nappa Auto Parts if they do this for our troops and our heroes so they know they are not forgotten or forsaken! I also support the Wounded Warriors Project as well- good causes for our men.

These guys are great on the parts store side never used there mechanics service. When you read bad…read morereviews regarding electrical parts no parts store lets you return an electrical part because garage mechanics but these parts to trouble shoot there problem then return it when it is not the problem. Can't do that!! You can order from their online store and have the part the following day at the store, I don't go any where else for Auto parts.

My car battery died on my way home from shopping. Luckily, I was close to Costco Brentwood so i…read morebought the battery there. I didn't know Costco does not install batteries in your car. I called a couple of places: O'Reilly Antioch said they don't do it if it's not an O'Reilly battery. Then Another Auto Zone doesn't have anyone to install a battery until the next day in the afternoon. My last call was to Auto Zone in Oakley. Ethan answered the call & said "Sure, we can help you with that." I asked if I could come right away and his answer was, "Yeah, come on over." Ethan was just finishing up with a customer. When I told him that I called about installing a battery in my car. He went with me outside to asses what needed to be done & what tool he needed. He confidently said, "Oh, that's simple." He took the new battery from the trunk of my car then excused himself to get the tool he needed to do the job. He came out immediately. He worked quickly expertly & confidently in changing the old battery with the new one. He was done in less than 10 minutes. I really appreciate his skill, politeness & professionalism. Then when I asked how much I owed him, he said: "No charge!" That topped the cake! I highly recommend Auto Zone of Oakley in Main Street. Thumbs up to Ethan!

I have had nothing but great experiences at this store. Any issues I have had, they have been a big…read morehelp in resolving them. Joe the store manager is a great guy who values taking care of the customers. I recommend this AutoZone location.