Went in for my iPhone 16 pro max. Was having issues with charging port being very loose. Tech found…read moreproblem within a few minutes. Told me to return in 20-30 minutes max. Upon my return, charging port fixed and cable not falling out. Great service.

Abdul knows what he's doing. Super nice guy and very knowledgeable with his craft. I would…read moredefinitely recommend anyone who needs help with their phones to visit his store.

Fast and cheap, but you get what you pay for. Replaced…read moreiPhone X screen in ten minutes for $87. Yay! Screen malfunctioned three weeks later. Boo! Kept receipt and came back for a replacement. First - they accused me of dropping it. Pulled off pristine screen protector to show ZERO damage underneath. Then - they stated only a SEVEN day warranty, and refused to fix their faulty hardware. Went to more reputable shop that had a ONE YEAR warranty, and they were dumbfounded at the hardware (screen) that Smart Tech Ready tried to use for a repair. Said the LCD was "leaking" and this happens with junk hardware. Don't buy anything here. They will be out of business soon, and they deserve to be...

We went to ATandT and Best Buy and then finally here. I was getting estimates on how much to repair…read moremy cell phone. Apparently, it was just the screen although Best Buy did leave it open once they diagnose it, it may cost more than the 200. original estimate. AT and T where I bought the iPhone didn't even have techs to fix it. Best Buy was booked for the next two days and had to wait for the Apple tech and not the Geek Squad. So I remembered a place I went to last time in Brentwood's little shopping mall. This place fixed it in 20 minutes! Did it for almost 1/3 of the other estimate. I fixed two phones and looked brand new. They were so great that I bought the covers too to give a small business some business during Covid times where most businesses are struggling I am sure. It saved me a couple of thousand dollars from buying a new iPhone which I was dreading or at least 600.( total estimate from Best Buy for 2 cells)! So I am happy, I paid 1/3 of the Best Buy estimate. It made me a bit nervous going to a small place as opposed to a big box store, but they did a great job! Plus I could observe them fixing it whereas the big box store takes it away to fix and you don't know if info can be compromised! So I liked this much better! Very nice place and friendly staff! Afterwards, I went to check other reviews and was surprised. They did say it was different ownership than before because I mentioned I went there before and they were different people from what I remember. So maybe go by the newer reviews. But also always go by your own gut feeling when you go to a store- I took the chance compared to the other places I went to( mainly because of the price and convenience and that he fixed it in front of me), andI am happy with the outcome!

$170 dollars in fees after a promise of no additional cost, and a rude, deceptive employee…read more Zach, who helped me oozed condescension. He was so rude, my 22-year-old son stopped shopping and came to act as a buffer. I got home to 4 emails saying a $10 protection plan had been ordered for my device. I didn't ask for one. He had also added two phone lines for my single iPad. When I went back to get it fixed, he was just as awful. I actually was concerned for my safety when the only other employee went in the back room. I had great service here a couple years ago. I hope the guy who helped me recently is a holiday hire. Creepy and rude is not a good combination for customer service.

I don't normally review anything other than restaurants. But I am making an exception to say that…read moreNailah at this store provided the most amazing and the best ever experience in upgrading my phone. Not sure why all the negative reviews really. She was patient, and lowered my overall costs and I ended up additional hardware (ahem. iPad with data connectivity.) she was flawless with everything, including adding my screen guard, synching, really everything.

John provided great customer service. Samsung phone was freezing, he did alot of troubleshooting to…read moreget it working. Later figured it was the motherboard. Brought him my spare iphone, got it up and running and I'm back in business. Shopped at his lovely wife's boutique and copped a nice anklet with bells. Highly recommend.

I went to this store to get some help transferring data from my iPhone 12 Pro Max to the Samsung…read moreGalaxy Fold 7 because the rep at the AT&T store had no clue what to do and wasted about 45 minutes of my time (in addition to screwing up the setup information on the Galaxy Fold 7). Jan (the owner) was extremely kind and patient and went out of his way to help me transfer the data; he even showed me how I could do it myself at home without any cords (wirelessly)! And on top of this, he wouldn't take any money for his services despite me being in his store for almost an hour! I was totally floored and touched by Jan's kindness! What a surprising pleasure it was to encounter such a kind, considerate and genuine human being! I salute Jan for his decency and kindness. If I ever need any cellphone repair, you know where I will be going! And I will definitely recommend him to family and friends. If I could give ten stars, I would readily do so. Thank you Jan for your help and wishing you much success with your business

I was scammed by this place about 2 years ago. Came in seeing they fix out of warranty playstation…read morecontrollers, and they convinced me to use a subscription with asurion website. Once my subscription hits its second month( about 40$ total), i could file a claim and repair the controllers. I called them when it was time and they said to come in and get it done. When i came in, they conflictingly told me I could do it online. The process took over 2 hours because a "new guy" kept skipping me when I finished a claim. I told them to call me when the controllers were done since they had my number on file and they never did! I still do not have my controllers since they were useless unless fixed. Absolute scam and taking advantage of people looking for knowledgeable help. DO NOT COME HERE UNDER ANY CIRCUMSTANCES.

My PIN was not recognized by my Cell phone, I went to several repair shops who recommended a hard…read morefactory reset. Timothy at You Break, I fix repaired my phone in less than 5 mins. He is a genius. He solved my problem without deleting my photos, phone numbers etc. I highly recommend this repair shop!!!

There is nothing "Smart Tech Ready" about this place. I went in with my tablet and laptop in which…read morethe screens had slight cracking. As soon as I walked in the employees made smart remarks to eachother appearing as if they were laughing at me. I tried to excuse it and greeted them nicely. The worker didn't say much as he took my devices to the back only to come back out 30 minutes later with more damage than was already done. As I brought it to his attention he dismissed my concern by making me pay, threatening to call the cops if I did not. Never again. Save your money, and electronics.

Walked in here dude looks at me takes my phone from my pockets immediately starts repairing it. The…read morething is I did not come in for a phone repair I came into buy a case. I don't understand why he didn't even ask me what I wanted. Now I have a phone that doesn't function

First I want to clarify that I went to the store on Lone Tree Way near Petsmart and Dollar Tree. I…read morewanted to change my service from T-Mobile to Metro since T-Mobile just raised my rate again. Metro is owned by T-Mobile so basically same service for a much cheaper rate. Estefania was very helpful and did everything she could to change my plan to Metro but couldn't complete it because my phone had to be unlocked by T Mobile. I went directly to T Mobile and was taken care of there quickly and professionally and then went back to Metro. Estefania was not able to complete the transaction until the phone was unlocked by T Mobile so I left and went back the next working day and Estefania completed the transfer and I got a great rate from a special Metro was running that I qualified for. I was in and out in ten minutes with the same phone and a much better monthly rate. The whole experience was great and I'm a very happy customer!!

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

I had an excellent experience at the AT&T location in Brentwood, and I especially want to recognize…read moreKyle for his outstanding customer service. Kyle was extremely helpful, professional, and well-spoken throughout the entire process. He made my trade-in incredibly easy and, most impressively, was able to transfer my wife's service from Verizon onto my AT&T plan within seconds. He knew exactly what he was doing, explained everything clearly, and made what could have been a stressful process feel completely effortless. This location is lucky to have a young, knowledgeable, and well-spoken employee like Kyle. He represents the kind of customer service that makes people want to continue doing business with AT&T. I had previously visited the AT&T location in Antioch, and unfortunately, that experience was the complete opposite. The customer service there was disappointing, and the employees I dealt with lacked the professionalism and customer-service skills I experienced with Kyle. It honestly felt like there was very little standard for who was hired or how customers were treated. The difference between the two locations was night and day. Kyle is a great example of how knowledgeable, professional, and personable customer service should be. I highly recommend the Brentwood location, and I hope AT&T recognizes Kyle for the great job he is doing!

New phones released to order and only two people working!! Also, as we sat for over an hour,…read moreseveral people came in after is claiming they had an appointment even though it wasn't on the board. They threw a fit so the employee took them so they didn't make a scene. We ended up walking out after two hours of BS. To be fair, I should've made an appointment ‍ but only two employees?? Come on...

I walked in with a brick in my hand and Josh was able to revive my iPhone XR. He did exactly what I…read moreattempted to do only his magic touch worked. Josh didn't make me feel like an idiot and even offered advice on how to handle my "storage is full" issues, all with no charge. Give them a call for screen repairs, screen replacement, battery issues, etc.

A very good experience here. Straight forward, no frills with good communication. I was helped with…read morerestore and recovery of an ancient Mac hard drive.

This store is great if you are trying to trade in your old electronics! They offer a wide selection…read moreof tvs and computers! They offer a wide range of devices to fit any price range and needs for what you get the computer for. Service tends to be quick fast and easy.

Scheduled an appointment online to change the battery on my iPhone 12 ProMax at their location in…read moreAntioch. It was confirmed with the information I had submitted. Arrived next day on time. The service guy run several checks on my phone, went to the back came back out and told me after 20 mins or so that they didn't have the battery on stock. He could order it and I could come back in a few days! I asked him if he knows the recent gas prices and why they don't care about their customers time they're wasting with their incompetence? He just didn't care ... so I just walked out. Of course I have to blame myself because why did I not go to Apple Store in the first place!!!