This store is more of a corporate store. I have had some annoying issues with just my cell phone and they were very helpful each time -resolved the issues. Once I needed help with replacing my lens cover and they did it for me. I wish all Metro stores were customer friendly but they are not..so I drive a distance to this location. read more

Ben was awesome! We walked out with two phones and two tablets and a couple extras. He explained the promotions so well it was insane to not buy everything. He saved us so much money. This store in particular was very welcoming, clean and professional. I highly reccomend coming to this location in particular and speaking with Ben if you have questions. read more

Wonderful store with great staff members* they cleaned my phone and helped me get a new case for my tablet

This is a good place to come to pay your bills when you're in need of accessories for your phone this is also a place to go not to mention that the new phones they have they seem to pay PG&E East Bay mud the garbage Visa discover AT&T dish Direct TV Verizon Comcast and many more along with money orders and Western Union read more

We have been coming to this place for months to figure out what is wrong with my phone. No one has been able to help us, not to say they didn't try. Then we came in when Ben Taha was working. He helped us immediately and months of stress melted away. He was thourough and clear and knew exactly what he was doing. You guys have a gem there. Hopefully he is well respected. He should consider starting his own business someday. Very intelligent and personable. He deserves a raise ....thank you from Eleana And Todd read more

This is the most ' Incredible Cell fone store ' on Planet Earth !!! Really!!!! I tell ya ...... Their Customer service Rocks !!!! Too the store is Spacious & Well Organized. read more

This store has excellent people, and I want to shine a light on Karina for being especially bright and super helpful at patiently handling every complexity and getting us the best price and right service. She's as good as anyone could ask for and I'd give her a raise if I could! read more

This Metro PCS store rocks! Katherine was the person who waited on me. She's super smart, has an incredible knowledge of all the phones and best calling plans for my needs. The short line moved fast and when a new person came in line Katherine acknowledged them, saying "welcome, we'll be right you guys." The other employees were just as nice and super friendly. For cell phone service, paying bills or buying money orders, this is the place to go. And whatever they pay Katherine, they should double it, she's that good ! Signed, Randy O. read more

I recently got a new job with Uber and needed a new phone. After a discussion with my husband and a few friends I decided a Metro PCS phone would be my best option. I decided the next morning I would go to my neighborhood authorized dealer. All my friends suggested that I make the drive to Richmond. They all said wonderful things about this place. When I arrived I was greeted by an employee at the door. I asked who I should talk with about a new iPhone or Android smart phone. I was directed to a sales person named Ian. After asking me about my needs in a phone, what I tend to use my phone for and a few other questions I was shown three phones including an iPhone. Although some of the Androids where more affordable; I choose the iPhone. Ian offered a finance program if it better suited my needs. I agreed it would help and after a short application I received approval. Ian and this store where professional, honest and very helpful. I also can't believe how clean this store is. Thank you for a great experience and I hope to be by next month to pay my bill. read more

This metropcs is amazing so many nice people , cheap phones and honestly they treat you like family ! that's what I love about this location I came in with my friends to buy a new phone and a lady named Karina helped me she was so nice she also gave me a free case because she saw my previous phone was all broken. She also told me that for the holidays they are going to give out free stuff , she gave me a red ticket for a raffle I could win Bluetooth speakers or a headset . so I am for sure coming back to this location they have allot to offer. read more

See all

I was the second customer to get the new s10+ from this metro store they had great customer service in and out there with my new s10+ quick love the service and the employee there were nice and friendly I recommends this metro store on san pablo ave read more

Excellent customer service!! I come all the way from Oakland to this location because they are always extremely helpful!!

Oh, the adventure that is trying to find a Metro PCS Store with good customer service. Let's see, I went to at least 4 other Metro stores in the area. This one has the best customer service. It's clean. Even the guards are friendly. The staff that i have encountered have been knowledgeable, accommodating, friendly, and efficient. Especially Vinny. He's over the top. Almost too good to be true. We had a problem with our account, so I called the store to talk to him about it and he wasn't there. I spoke to a polite young lady, she told me he would be in later that day after 3pm. She asked if i wanted help, or to leave him a message. I said no. You know the drill right? Too much to explain to a new person, I figured i'd just call back the next day. Nope. He called me back at 3:15pm. I was confused. I asked him, "How did you know it was me that called, I never gave my name?" "I checked the caller I.D." he said. Then he promptly took care of the issue at hand. Do you know what that means? That means, that he had to check with an associate, find out SOMEONE called, figure out the time it was, scroll through the caller i.d. log, locate me and do you see where I'm going with this right? That's called initiative. Very few people have it these days. Hey Mister Manager. Pssst! PROMOTE that guy. give him a raise, something, Anything! Let him help you decide on future hires...Oooh that's a good one. Just whatever it is keep it UP. read more

Good service, you can pay all your bills here, phones issues resolved quickly, good deals!

Great customer service and atmosphere. Staff was very patient and very knowledgeable of their product. Even though they were very busy I never felt rushed and they answers all my questions. I'm very happy with my purchase! read more

Had a great experience here! The store is well put together, clean and awesome employees who are very helpful :) There's always nice accessories to choose from and all the latest phones in stock... read more

I always love coming here! The staff is helpful and friendly. It doesn't take long to get in and out.

AMAZING STAFF , absolutely the best metro in the Bay area !!! Service is always great could never complain Ive been coming to this location for years keep up the great work !! read more

Best metro pcs store ever!! Great customer service and bilingual speaking people. Karina is the best, she helped me from A-Z. Got my momma a new phone to talk to her mom in Mexico , Karina helped me setup the phone with Spanish settings and even transferred all the pictures and contacts from her old phone. Thanks Karina. The store is kept clean and the employees are very nice and friendly. read more

This metro is one of the worst ones I've been to so far. I bought a cell phone on the 24th . I believe Astrid was the one that helped me and she was friendly with everythin. I didn't have that cell for long I didn't use it the whole day until I decided to take it off the charger and take pictures that the screen for messed up mind I didn't use it the whole day didn't drop it not nothing. It was already late and we'll had no other choice but to wait till the 26. So at first I went to the main metro in Albany Vanessa I believe her name was, she was very very helpful she is very patient very nice right she told me I could go back to the store I bought my phone at and get it exchanged with no hassle so I don't have to use my warranty. So I went back to this store in San Pablo I was help by this female with glasses, I told her I'm here to exchange my cellphone because I just bought it and the screen is fuzzy. She talked to this guy I didn't get his name but they were being very secretive until I heard the day just do it under warranty. When I heard them say that I told them I don't want to use my warranty Its been under 7 days so I can exchange my cell phone. At that point the female with glasses was telling me yeah of course until she asked me to Bring the box I told her we threw the box away I didn't know this was gonna happen to my cell are at that point she was telling me there is nothing she can do unless I do the warranty because the owner didn't want to get charged for a phone that didn't work telling me that they need to send it back to the company which is false I got told something totally different from the other store so she kept talking to another customer that I guess she was helping at the same time and to me that's very unprofessional of her she was rolling her eyes anytime I tried to ask her a question and just kept talking to the other customer because they knew each other. Very rude lady so she told me to wait for the manager. I did and it was pointless she was no help at all she told me I need to Bring the box and the charger I told her the same thing I also told her keep the charger of the new phone o don't need it just put the cell in the new box she told me mop can't do that. So at the end of it all o went back to Albany and the same lady helped me and told me the people that helped me did not know what they were doing because of the fact that I didn't use my cell at all overall my experience at this store was terrible never again no stars at all but yelp told me I have to read more

By far, best Metro PCS in the Bay Area. Let me explain, when it comes to cleanliness, this store is above all others. I've been inside other metro stores in the area and they certainly lack presentation. The traffic flow in this store is always consistent and efficient. Customer service is always the priority. If you're looking to be taken care of in a professional and timely manner, go to this location. You won't be let down, trust me. read more

The Asst manager there Corina is completely rude. She constantly interrupted me, was heaving big sighs and rolling her eyes at me. She let it be known that she did not care about my issues or what metro had done to me. Metro pcs cost me the grand opening to my new business bc their system was acting up and my phone got turned off even tho the bill was paid. I had to talk to 26 metro employees before I got my phone fixed. If that wasn't bad enough, the next day, Mother's Day I could not call my mother bc my phone didn't work. Turns out she had collapsed, she was found late that night unresponsive with the phone in her hand and my number was the last that she called. I was trying to explain this to Corina as she was interrupting me and sighing and rolling her eyes. She is cold and uncaring and NOT a positive face of Metro PCS. They initially offered me a 6.00 credit for my issues.....actually Im just going to leave that right there, there are no words for the insult thrown my direction by metro employees. I am searching for another service provider. The only positive thing I received AFTER the FACT was a call from Ira Im not sure if he is the manager or owner, but he called me and we had a heart felt conversation and he made me feel like he cared what happened to me at his place of business. He listened and he expressed exactly what I needed to hear. Im not certain if it was enough to keep my business. I am going to mull it over but the injury inflicted upon me this weekend was deep. It should not take 6 hours on the phone, 26 customer service reps, 2 stores to get one issue resolved. They ended up paying my bill this month but it took me turning into a chupacabra to get Metro to do the right thing. You dropped the ball on this one and if this woman has a job tomorrow after the way she acted, then justice has not been served. Corina I hope nothing ever happens to your mother and you are left on the outside, helpless, afraid, and empty, but honestly, you deserve worse. Learn some customer service skills but then I'm not entirely certain that you have the aptitude for customer service, roll your eyes at me. Bet you remember my name for awhile now, you should have just done your job and checked your horrible attitude. I hope you get to walk in my shoes one day. read more

I've been coming to this location for nearly a year now and it will be the only location I will go to for all my phone and western union needs. All the staff are wonderful, helpful and most importantly kind. All my needs are always taken care of in a timely manner which I appreciate. read more

I had visited 3 other cell stores before killing some time at this store in Richmond last week. They had just moved from next door and were still finishing up some construction and finish details. Evidently the old store was too small for this busy store. There was a que for a line but I was helped immediately by a very friendly young man Vinnie. I knew what I wanted from the other stores I had visited and after answering all of his qualifying questions, the salesman told me I didn't need to spend the $300 I thought I needed to spend, and instead he explained why a phone with a few less features which I wouldn't be using would save me about $170. He then offered to download my address book and text history... 2 of the other 3 stores I visited wanted a fee for this additional service. The download took over 20 minutes and during this time he helped a few other customers but checked in with me every few minutes to let me know how the download was progressing. This young man multi-tasked flawlessly and I believe he speaks at least 3 languages in doing so. It's been a week since I got my new phone, I love it and saved a bunch of money in doing so. I highly recommend this store, I believe they have the best interests of their clients as their first priority read more

I was driving around late at night, trying to find a open MetroPCS store to pay my bill because I couldn't pay online due to the website being under maintenance. I drove by this one, and saw that they were closing... But I still decided to give it a try, and see if they could take a payment. They greeted me so politely, and asked if I needed to make a payment. I replied "yes, please". My monthly bill for 3 phones was $165, I saw a big banner that said 4 lines for $100. I was curious to find out how that worked. I told them that I only had 3 lines, and asked if they had any deal for 3 lines. Apparently they had a deal 3 lines for $90 and the requirement was that all lines needed to be gsm which it was but I also needed to get me a new number and a new phone. Even though I did not need a new phone, I bought an extra one for my brother who just turned 12. I got my brother a LG F6 and now all my lines are for $100 a month thanks to their interest in helping. Now I'm going to save $65 every month! Thanks unlimited wireless keep up the good work!!! read more

Absolutely great store I had a great experience getting a new phone and plan johnny helped me get everything set up. I love this store definitely would recommend. read more