Excellent customer service! The staff was friendly, professional, and very helpful. They explained…read moreeverything clearly, fixed my phone quickly, and the price was fair. I highly recommend GLO Tech to anyone looking for reliable phone repairs or a new phone.

My Samsung S22 Ultra wasn't charging properly about 8 months ago so I went here and it was fixed…read moreproperly however the back of my phone got cracked when he had opened my phone for the repair. He offered to fix it for me for free but I declined as I have an otter case and just wanted my phone back. Fast forward 8 months later and I upgraded my phone and now needed to turn in my old phone to get a credit. They told me I need to fix the back before turning it in so I called Glo Tech and he remembered me from 8 months ago and still fixed it for free. Bonus points when I went to drop it off today at 10:20 the store was closed but was supposed to have opened at 10am he answered my call and offered to have me leave my phone at the nextdoor business and after it was fixed he sent it back to me at my work in Richmond via Uber driver this was amazing customer service. I will use this company for any of my phone repair needs in the future!

Mr. Keith who works here went the Extra mile for me. He…read moreresearched a Case via telephone for my "" ANDROID "" !!!! He even went to the trouble to fit it onto my S21 FE.... Took the time to research the product even walking outside to search for my Wallet I suspected I had dropped outside... Since it's ' after hours ' I can't reach him....s..o..o I thought I'd post here... Jogged my memory remembering I had my Wallet @ my ' Next Stop ' !!! Let's Pray it's FOUND !!!! In Sha Allah !!! " Hats Off to Mr. Keith !! Always Very Helpful....... Masha Allah... Never bought here before, but talked to both Mr. Hisham and Mr. Keith...before... In a Digital World it's terribly refreshing that Old Fashioned Human Touch still Exists. Very Accessible from Ashby Bart... Or Busline on MLK... Retail Location is on Ashby St. between Adeline & MLK !!!!!!

This is a Metro PCS store. He charges Metro PCS customers 'mandatory fees' and charges it to a…read morepoint of sale system with a DIFFERENT ADDRESS. HE DOES NOT TELL MetroPCS he charged you and these 'mandatory charges' are not reported by him to Metro PCS. He is pocketing the money. He also tells MetroPCs he's at a different address than where he actually is. After 8 years of being a customer, this one interaction ended it. I am already on a different carrier and this happened yesterday. I learned about Esim cards just to get off this network as fast I could. Now I'm saving $400 a year!!

I haven't been to Hi-Tek Communications in a few years. The last Samsung I purchased then was…read moreworking fine until a week ago, I always come here because the staff here is knowledgable and friendly, I drove all the way from Vallejo to Berkeley and they didn't disappoint! I found out my phone was running low on memory and a security app was causing other apps to crash. I purchased a new Samsung with 128gb and they told me to come back in an hour because the transfer of my information from the cloud takes a while. I came back and my new phone had everything from my old phone I was so happy! They are one of the friendliest and best stores I've been to in a very long time!

This is not Hi-Tek anymore but a Metro Mobile phone store. I went there to understand why my…read moreEuropean phone was not working. I met a guy who took two minutes to arrive because he was doing some important stretching exercises in the room behind the store. Asked me "What do you want ?", me: "understand what is not working with my phone and perhaps buy a cheap phone if this a problem with my phone just to be able to get some basic phone calls and my sms". He looked at it "hmm this is not an american phone" then looked at my SIM card "hmm this is not an american card" obviously implying with his tone that this was just crap. I left the store without getting some advice soever. A very very bad experience...

Honestly, best delivery service I've used. The staff is super professional and really know their…read morestuff, which makes the whole process easy. They're also the quickest compared to others I've tried--like, seriously fast. The products are always top quality, with a great selection and prices that are actually reasonable. Reliable, friendly, and consistent... can't ask for much more.

Amazing customer service my delivery was very fast and the products were fresh! The website and…read moreordering process was also very seamless. They are now my go to company!

Super friendly and responsive family business. They were recommended by a neighbor who got her…read morelaptop serviced. My daughters blew up the battery on their fairly new HP laptop, so I needed it replaced. The touch pad was lagging as well and asked them to diagnose the problem. Once we coordinated schedules, I dropped off the laptop for repair. The cost was very, very reasonable for labor and parts. The parts took a while to arrive, which was understandable and outside of the business's control. But once the battery came in, I got the laptop back the next day. I definitely recommend Total Tech if you need help with any of your computer needs.

Due to COVID, I met the technician at his residence. I spent about 20 mins on site while he fixed…read moremy iPhone screen and he threw in a screen protector. I appreciated that he guaranteed his work since not all places do. Overall, it was a great experience and I plan to get some more electronics fixed from him, 2 cracked laptops once I have time. I would recommend to anyone who needs an iPhone repair.

I love you Kelvin! I…read moredropped by on a Saturday to get a custom design for my Blackberry and it was ready for pick up the following Wednesday. Just a note. I would recommend getting a clear case or "housing" versus having the skin attached directly onto your phone (unless you have a sidekick) because the gel tends to peel at the top since it's not a flat surface. Well... at least that's how it is for my blackberry. I'm mos def coming back to pimp out my camera. WOOHOO!!!

Really an awesome place to customize any electronic device ex. cell phone, ipod, laptop, psp,…read moresidekick, my dog...ok jus kidding. I bought a custom skin for my ipod n phone and LOVE IT!! and customer service is great! tell Kelvin I said thanks.

My go to shop to get my smokes. Cheaper than anywhere else!! The stuffs are super friendly always…read moretrying to up sale products!! Make that money boys!

The guys that run this shop are incredibly friendly and helpful. They always have some sort of deal…read moregoing on with their vapes - 2 for $25 with their smaller vapes and 2 for $35 with their pro max airflow vapes have been consistently available. They offer a wide variety of flavors and options as well as snacks and drinks. Great little shop right off of the freeway for easy access.

I call Frank anytime one of our Macs takes a dive. He shows up quickly, diagnoses, and comes up…read morewith a reasonable plan of action. He is upfront with pricing and ethical in his practice. He's never condescending and explains tech talk in a way us mere mortals can understand. If you want the job done with no nonsense, call GTron Tech. -M

I wish I had read the Yelp reviews before coming here…read more My experience was disappointing. During my interaction with Frank, I felt uncomfortable because of comments he made regarding my background and financial situation. Others may have different experiences, but I did not feel respected as a customer. After reading other Yelp reviews, I noticed that some reviewers described experiences that I felt were similar to mine. I was initially quoted a $200 nonrefundable diagnostic fee via Zelle and was told the cost might increase. However, I was surprised when the final estimate exceeded $700 for what I believed were relatively minor repairs. I do not feel the potential increase in cost was clearly explained upfront. Because of my IT and computer background, the estimate seemed high to me compared with what I expected for the work involved. Based on my experience, I was dissatisfied with the communication, friendliness, and pricing. I recommend that prospective customers read reviews from multiple sources and ask for a detailed written estimate before authorizing any work. In my experience, other repair businesses I contacted did not require a similar diagnostic fee.