Got 2 telcel sim cards before Mexico trip. Was assured I would be able to activate and add a plan…read moreonce in Mexico. This morning I arrive in Mexico, and the sims are invalid and expired! I had to purchase new ones. I am a frequent traveler and know what I am doing. I was assured these SIMs would be ready to use in Mexico, I made very clear why I was purchasing. I would hope for a refund at the very least. I'd also ask the store owner to not promise what they can not deliver to prevent future customers from having similar problems.

This place is awesome! My screen was completely shattered on my phone and in one hour it was…read morecompletely repaired for an exceptional price! this place saved my life!

Ok so I'm not a huge yelp person I use it to find food ect but being someone who comes from a…read morecustomer service background I actually despise yelp reviews. I'm just writing this one because I wanna give folks a heads up the guy working here jipped me and sold me a sh$$ty stereo package deal. (At least he was nice while he ripped me off ) Anyway here we go story time: So I pull up, I go to this cricket it's the only one open and around that has the iPhone SE in stock(that was the one I was looking for). Mind you I was an android user at the time and don't know anything about iPhones, I just know that my current phone is broken and a lot of my good friends have iPhones and I'm sick of using android. Anywho I arrive at the shop he greets me super nice and efficiently which I'm already like cool I came to the right spot! So I'm looking at the iPhone SE, and we're chatting, things are going well, he's like helping another customer while I decide, so smooth this is gonna be great I think to myself. And it was... but then he brings up buying the 7, knowing that I don't know anything about iPhones , basically talks me into it because it's cheaper, just as good, and has a bundle deal.. comes with a speaker, a case, ect..So I say fuck it I go for the whole thing. Looks like it's running great, I thank him and get out of there. Btw he's like ya write me a yelp review, well this ones for you LOL hope you enjoy it. Two weeks go by here's my results::: The speaker ends up not working a week later, I find out the SE is actually WAY better, my battery on this phone is dying within like 5 hours of charge I'm thinking damn this dude is nice but I made a mistake but oh wait I have the receipt let me call and see about returns!! The guy was nice surely he'll let me do that right? Wrong!!!! I call I'm like hey(explain the situation, nicely) "so I have the receipt, can I return it" I ask. He's like "no the policy is 7 days, and the speaker ya you can or you can call the warranty ". Hold up, I wasn't told 7 days at the store, and no way am I gonna call to replace a shitty speaker with another shit speaker. Tbh I wouldn't even want to give them away.( look out the brand is called BOOMZ1) Great ish sound but disconnects and malfunctions after about two weeks and doesn't hold a charge). Anyway I'm like ok because I don't wanna deal with the hassle and I know there's nothing I can do. At least I'm like well I have a working phone. Also he sold me insurance which I didn't ask for without me knowing. My friends say the dude probably just wanted to get rid of old inventory and ripped me off. I'm like damn that sucks but probably true. Don't go here it's a bad idea, this guy will rip you off. I won't mention his name but ya don't waste your time. I'm so done with cricket, better to go to a service that has the customers best interest in mind because let's be real, times in a pandemic who can afford to waste money??? I'm so pissed I did. Anyway that's the story, and as someone who works in customer service I'm really disappointed.

Went to this store to buy a phone and by the time I got rang up the amount due had increased by…read more$100. I questioned muhammad who got really upset. He provide horrible customer service. He was so upset because I did not want all the extras he had added to the plan. I finally bought the phone but he did not help me set up my phone. However , there was another representative present at the store his name is Hamza , he was the reason why I gave the higher stars. If you ever go to this store wait to get service from Hamza . He was patient, polite, really helpful and a true example of what good customers service should be like. Thanks for the great service Hamza.

Came in yesterday trying to figure out issues with my PC and Ron helped me out both times I stopped…read moreby. First was for a quote, second was because I needed Windows installed onto a USB since I didn't have another computer available. Ended up fixing the PC myself, but he still took the time to answer questions and point me in the right direction instead of trying to force a repair on me. That type of honesty is rare now. Real cool dude and patient the whole time. If you're trying to troubleshoot your own setup but still need help with software, installs, or just somebody knowledgeable to point you the right way, I'd recommend checking this place out.

Great service center reasonable price. I change my mind once after I asked him to do something and…read morehe did not charge me anything.

Ben was awesome! We walked out with two phones and two tablets and a couple extras. He explained…read morethe promotions so well it was insane to not buy everything. He saved us so much money. This store in particular was very welcoming, clean and professional. I highly reccomend coming to this location in particular and speaking with Ben if you have questions.

Wonderful store with great staff members* they cleaned my phone and helped me get a new case for my…read moretablet

Don't purchase from this store!…read more I bought a Bluetooth from this store it wouldn't work with my phone, took it back and they said it was my phone. I bought a new phone same problem with Bluetooth not working, and was told that there are NO REFUNDS on all phones and accessories EXCHANGE ONLY. There are ABSOLUTELY NO SIGNS POSTED IN THE STORE, it is only on your receipt so once you have bought something you can't return it even it the item doesn't work. I will not purchase another thing from this place it is a rip off, and everything is priced way to high.