terrible quality screens poor customer service over priced screen already cracked just by pressing…read morethe screen took the guy 3 times to get the home button working which compromised the seal terrible experience looking for a refund

I paid 218 to have my screen replaced on a Friday. Saturday @ 5pm the screen went green. He said…read morehe could fix it however he would charge me another 100 dollars.

Went there and have a battery replaced and the person who replaces batteries wasn't even in and it…read morewas the middle of the week. I don't mean to be negative, but you should have more than one person that can replace batteries if you're going to be open all the time. I was there, let's just say he was less than helpful. I might even say cranky. We'll tell you about their service other than that because all they could do is recommend coming back a couple days later.

Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

I walked in with a brick in my hand and Josh was able to revive my iPhone XR. He did exactly what I…read moreattempted to do only his magic touch worked. Josh didn't make me feel like an idiot and even offered advice on how to handle my "storage is full" issues, all with no charge. Give them a call for screen repairs, screen replacement, battery issues, etc.

Josh is legit and has made me a loyal customer for all my Mac needs moving forward!…read more I had a 2015 MacBook Pro that crapped out back in 2018 or so. Screen wouldn't come on at startup and the entire thing would just power down. Back then I took it to an Apple Store where a genius told me it was out of warrantee and there were no guarantees they could repair, and if they did it would probably be less expensive to just buy a new laptop. I decided to just use my smaller MacBook Air and put the broken MacBook in a box at home. Flash forward to 2025, I noticed Fix that Mac while in Concord and decided to dig out the old broken MacBook to bring in. Josh said he'd have a look and give me a call with what he found. A few days later I get a text from Josh that he figured out the problem with the screen (a known graphics card issue) and also I needed a new battery as my battery was dead from being unpowered so long. We also decided to upgrade the hard drive so performance could meet almost 2025 standards and be able to jump up a few operating systems. After quoting me his estimates for the time plus hardware (which were incredibly reasonable) I gave the go ahead and my laptop was ready in another couple of days for pickup. Is my boosted 2015 laptop a match for the current 2025 line of MacBooks? Of course not! But it's running as well as my MacBook Air now and it's a great backup should I need more processing juice. Thanks, Josh! You work magic! Give this shop your business!

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

Had an amazing experience. Ethan and Joshua made sure to help me fix some issues I had with…read morereturning my phones. They did amazing! Definitely a place to come if you're looking for good costumer services.

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

Went in to ask a question the sales person had a spare sec to answer my question and told me i…read morewould have to wait 20-30 minutes to have it answered. I explained i understand shes busy but it is a quick question and it is useless to wait 30 mins for no help... this is when she fired back with a rude disrespectiful "ok what". My question "my father passed and i was looking to get off his plan are you able to help or is that a support line" then i got a "support bye" to where i said thats why i did not want to stand around for a half an hour. Is this the At&t service way? Needless to say im about to switch services completly. I was given no further info from this horrible customer service representive.

The service I received today from the manager of this store.Was absolutely spectacular. he is so…read moreprofessional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right…read moreaway. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am

OMG! OMG! OMG! I finally found a friendly, professional, customer service, smiling Sales Associates…read more MetroPCS store who is willing to assist me the customer!. They totally went out of their way to assist me with me Samsung 3G phone. The MetroPCS-Pleasant Hill, 552 Contra Costa Blvd. Suite 40, Pleasant Hill, CA 94523 store near Target sales associate erased everything and sent me out of the store trying to figure how to reconnect my phone back-up. Unfortunately, all Sales Associates and Managers there have an attitude problem and they all look like they are constipated, frowning, not happy campers at all, nor customer service oriented any way? What I am trying to say is, "Don't go back to that store anymore". Check out 2775 Clayton Road, Concord much better customer service and I didn't spend anything for their time either. Have a nice day!

As usual any help I need with my cell phone, Get Wireless, is my 'go to' store. Screen fixes,…read morebattery replacement, and today I purchased an almost brand new IPad for a fraction of what Apple Charges for a brand new iPad. The best part was I received a tutorial about how it works and it took no time at all. They will do their BEST to make sure your happy and become a return customer for any other cell services or accessories you need. Thank You Get Wireless!

Edwin is an ANGEL. He replaced my Samsung A14 battery for $50. Said it would take an hour…read more Since I am dependent on friends for rides, I prepaid the cost, got a receipt, and gave the receipt to the friend who'd pick it up for me so he'd know it was going into the hands of someone I authorized to get it. His little shop is located inside of a Hispanic grocery market, and his shop is clean. Edwin is very professional, pleasant, and good at what he does. I would definitely recommend him highly to anyone who needed a Samsung phone battery replaced. A+++++, 2 thumbs up, and 5 stars all the way!

Cracked my iPad screen and needed it fixed ASAP! Thankfully, I found Reparotodo with a happy…read moreexperience. 1. Same day service, replaced within 3 hours. 2. Best price in the Bay Area. Compared prices at several shops, and Reparotodo offered the most competitive quote and delivered. 3. Friendly and knowledgeable owner, a genuinely nice person to deal with. Fast and efficient repair: No unnecessary fuss, just skilled work that got my iPad looking and working like new again The only issue is the owner may not be in the store all the time, but he drop by very fast by calling or message him. It is a small store next to a big supermarket. It truly exceeded my expectations. Highly recommend!