5 Stars for Marina at T-Mobile!…read more My husband and I had wonderful service. Marina was so friendly, knowledgeable, and patient. She made us feel very comfortable asking questions and took the time to explain everything clearly so we understood the whole process -- my husband had lost his cell phone. She is professional, kind, and provides truly great customer service. I highly recommend asking for Marina if you go to the T-Mobile store in Vallejo!

Went in due to the T-mobile rep at Costco talk my senior mother into a bunch of things she didn't…read moreneed. Everyone was very apologetic and assisted us in returning the products and canceling the service. The staff at the location were amazing. If I ever changed companies I would come see them

Came in looking for wifi. I didn't end up following through with ATT but Donnell was super helpful…read more He explained things very clearly for me and gave very useful information. Even after my first encounter, I was hit with a strange debt from ATT. Donnell was able to help me circumnavigate the situation and clear any unwarranted charges from my account. He worked with me personally to handle it. Great guy and great customer service.

They refused to sell me a phone, they knew my plan was to use the phone temporarily so they did not…read morewant to sell it to me. I asked if it was a policy and they did not directly answer it. They basically said "yeah, we're not doing that" because it doesn't benefit their sales. I am allowed to return a phone as long as it is in good condition and with original packaging within the return window, they still refused to sell me the phone. So unprofessional!

There were couple errors on the statement of T-moble to me. I went in to the store in Vallejo,…read moreCA to talk to the manager Marquis B. several times to try to clear my account. The problem was that my T-moble account was closed but I still received the bills. The manager Marquis B. was very patient with me. He called headquarter of T-moble many times and clear the balance for me. I was very appreciated his help. Good customer service and patience. Thank you for your service.

If i could give them zero star i would! They don't even deserve that one star…read more I talked to Irvin or whatever his name is. They mostly on their phone playing games or doing nothing And they are all look like they are forced to be there !!! Omg what a mistake for me to get a line with them!!!

Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too…read more Thank you so much!!

I went to the Vallejo Verizon store to get info on switching over to them. When I got there the…read moreparking lot was empty but for one car. A guy got out of the car and went into the store while I was parking. I took a call on my phone and then walked over. There was a security guard outside as I reached for the door he told me I had to wait outside. When I asked why, he said the doors were locked. He crossed his arms and stared me down. No "How are you doing", no "They'll be right with you", no "can I have your name and I'll let them know you are here". Just total, non welcoming rudeness.

I would like to give a shout out to Richard over at the Geek Squad center, he was extremely helpful…read moreand knowledgeable. I definitely would recommend Richard for assistance if you're having technical issues. Best costumer service I've received from Best Buy!

I've been shopping at Best Buy for years however i have not visited as i find Costco more helpful…read morehowever i said to myself let me try Best buy since i grew up coming to this store. It's disappointing to see how much the experience has changed. Unfortunately, it doesn't feel like the same Best Buy I remember. During my recent visit, I asked for help finding what I needed. Two different employees asked what I was looking for, but instead of actually assisting me, they simply pointed in the direction I needed to walk and left me to figure it out on my own. Customer service should be more than just pointing someone toward an aisle. And when there aren't many customers around, a little effort and personal attention goes a long way. Being pointed in a direction twice without anyone actually helping was frustrating and, frankly, completely useless. It's sad to see a store you grew up going to lose the level of customer service it once had. I hope Best Buy takes this feedback seriously and works on bringing back a more helpful, customer-focused experience.

I purchases a Motorola moto G phone on February 5,2026. The…read morephone has problems such as I sound underwater when I'm talking to people. When I take a photo, after a few days it disappears. All I wanted to do is change the phone or ret my money. They refused to do either. Bad customer service, terrible. I am leaving metro. I've been a loyal customer since 2003.

Always happy with the service I receive here. bought another phone for my son and they always go…read moreabove and beyond. I came in last night and they were out of stock of the phone my son wanted. No worries, Vanessa ordered my phone and I received it the next day!!

Great work and follow through! I highly recommend Wireless…read moreOptions! Thank you!!! And these words are for Yelp because you insist on Messages being a certain length. Idiots.

Gary was great! He provided quick service at a very reasonable price. I highly recommend! He fixed…read moremy iphone 16 pro max cracked screen in 30 minutes!

From Albert to the First Lady I meet they are Amazing honest and they know they stuff when it comes…read moreto repairing phones , laptops!!! 5 Great Service

I have brought two phones in over the last 4 years--one for repair after it quit working after…read morewater damage and the other one for new battery. Both times they fixed the problems quickly. We are still using the same phones today, a couple years later.

i came in to get my screen replaced on my iphone 13 pro max, today and it was very fast, around 30…read moremins. overall great service and great pricing i definitely recommend coming here if you need your screen fixed, battery replaced, or any other tech service you need. 10/10

Moe, Alex, and your whole family doing business,…read more I am writing to express my strong dissatisfaction with the service I received at your business. After being assured that your non-OEM screen replacement was as good as original quality, the screen cracked easily. When I returned to purchase an OEM Apple screen replacement, I was quoted $300, only to find out that you are unable to source the part. Throughout this process, there has been a consistent lack of communication and unfulfilled promises regarding your inventory. Repeatedly misrepresenting your inventory and failing to follow up with customers is unacceptable. I expect far better service and transparency than what Alex, your father, and you have provided. I paid over $220 for a crack screen replacement that was a junk. Please make this a lesson for all others and avoid this establishment.

Here's a shout out to Jessica and Alex for the outstanding job they did in fixing my phone.These…read moreLady's are amazing. Professional and skilled as well as comfortably engaging. Thank you..

From the owner: Switch today & enjoy America's largest 5G network.read more