I've been to amazing T-Mobile stores where the customers service was like a dream (five stars…read moreplus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals.

Pretty great sales people.I received great customer service. Friendly and professional sales…read morepeople. I highly recommend this store.

Juan and Millard helped me yesterday with a pretty big billing issue that I've been stressing out…read moreabout (that was honestly my fault to begin with). I walked into the store, it was quiet, clean, and all of the reps were happily helping customers with their devices. I was greeted within 3 minutes and was asked if I wanted to take a seat, I didn't even get to their seating area before I was greeted by Juan to assist me with my issue. Juan knew exactly what to do, and how to do it! Millard, the manager came by and checked in, as always it was a pleasant experience as whenever I'm in the store, he's on the sales floor interacting with his employees, helping customers, or just making sure the (spotless) appearance of the store is upheld! Their level of professionalism, dedication to their customers, and overall commitment to excellence was tangible yesterday as they heard me out, recognized there was an issue and without question got right to work, resolving the issue with little to no effort on my end. I was out of the store in 10 minutes with my issue resolved, bill paid and stress relieved! Jenn sold me my phone and watch when I switched over to AT&T last year, the transition from my last carrier to this one has been night and day! Jenn's professionalism and product knowledge was absolutely evident and her professional and friendly tone made the interaction quick and smooth! A few months later, Emma assisted me in adding my father's line to my account- assisting in finding the perfect iPhone for him, transferring his data and transferring his line from his old carrier to my account was seamless! That day, Emma was assisting myself and another customer simultaneously and neither one of us felt slighted on the level of service we were receiving. I live an hour away and there are 8 AT&T stores I pass to get to this one. Based on the level of professionalism, commitment to excellence, dedication to customer service, knowledge and experience at this branch- I will GLADLY pass any and every other AT&T store to get to this one. This store should set the tone for every other AT&T store, company wide. Well done guys, and thank you for being you!

I don't even do reviews, but this AT&T irritated me. I was thinking about switching from T-Mobile…read morejust to get a iPhone 17 deal. I've been waiting over a hour to get helped. You got some employees talking to each other while people waiting. Slow. While I was waiting, I was looking up who had better connection anyway and apparently T-Mobile.

Terrible experience don't go to this store!!!! An employee of there's added 3 devices in my name…read more Even though they fired him it's been 7 hours and counting and my issues still hasn't been resolved. The management tell lies and didn't handle much. Save the headache and go to a different T-mobile office because YOUR PERSONAL INFORMATION IS NOT SAFE!!!

If i could give them zero star i would! They don't even deserve that one star…read more I talked to Irvin or whatever his name is. They mostly on their phone playing games or doing nothing And they are all look like they are forced to be there !!! Omg what a mistake for me to get a line with them!!!

Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too…read more Thank you so much!!

I went to the Vallejo Verizon store to get info on switching over to them. When I got there the…read moreparking lot was empty but for one car. A guy got out of the car and went into the store while I was parking. I took a call on my phone and then walked over. There was a security guard outside as I reached for the door he told me I had to wait outside. When I asked why, he said the doors were locked. He crossed his arms and stared me down. No "How are you doing", no "They'll be right with you", no "can I have your name and I'll let them know you are here". Just total, non welcoming rudeness.

Well I've been dilly-dallying over a few purchases but the combination of a heap of recycling (Best…read morebuy will accept batteries and some electronics for recycling -very handy!) and future tariffs tipped me off the fence. Once I located the section that stocked my chosen stuff it was still a bit of a hunt. Items were not arranged on any order that I could figure out. Extremely expensive feature loaded versions nestled cozily next to extremely low cost versions. Was this designed to slow me down and stop me from going directly to the item which I had already picked out on the website? Because it worked. I looked at TV accessories that were more expensive than my TV. Eventually I found my pick but it took an astonishingly long time to spot it. Checkout was swift and efficient.

I stopped in talking to a large white male no name tag about Imobile. he switched me over to AT&T a…read moreDavelano who took ALL of my personal information and spoke to WF Representative. I was waiting for new DC. I was interested in a New IPhone. The AT&T rep and Best Buy Rep (large white guy, NO name tag) took 2.5 hours of my time regarding my Comcast/Xfinity acct and did nothing but create problems. do not use as CHAT and AI are their employees!!

I purchases a Motorola moto G phone on February 5,2026. The…read morephone has problems such as I sound underwater when I'm talking to people. When I take a photo, after a few days it disappears. All I wanted to do is change the phone or ret my money. They refused to do either. Bad customer service, terrible. I am leaving metro. I've been a loyal customer since 2003.

Always happy with the service I receive here. bought another phone for my son and they always go…read moreabove and beyond. I came in last night and they were out of stock of the phone my son wanted. No worries, Vanessa ordered my phone and I received it the next day!!

Gary was great! He provided quick service at a very reasonable price. I highly recommend! He fixed…read moremy iphone 16 pro max cracked screen in 30 minutes!

Gary at Wireless Options is friendly, fast, very responsive, and best of all, he knows what he's…read moredoing. I had a Google Pixel 9 Pro XL that just came out and was so new no one else could work on it. He pointed me to the correct place to get an OEM factory replacement screen (not Ebay!) and installed it quickly and correctly for a very competitive price compared to other people I messaged. Would recommend. I attached a pic of my old busted screen. No point in attaching one after it got fixed, just google "picture pixel 9 pro xl" because there's no difference from the factory version.

I have brought two phones in over the last 4 years--one for repair after it quit working after…read morewater damage and the other one for new battery. Both times they fixed the problems quickly. We are still using the same phones today, a couple years later.

From Albert to the First Lady I meet they are Amazing honest and they know they stuff when it comes…read moreto repairing phones , laptops!!! 5 Great Service

Great service got me right in took care of the issue with my phone. His customer service was the…read morebest! Great prices!

Quick & efficient! I was out the door with a new screen in 20 minutes! I also had questions about…read moremy other phone I want to get fixed & he answered all my questions. I definitely will be going back

Here's a shout out to Jessica and Alex for the outstanding job they did in fixing my phone.These…read moreLady's are amazing. Professional and skilled as well as comfortably engaging. Thank you..

From the owner: Switch today & enjoy America's largest 5G network.read more