I've been to amazing T-Mobile stores where the customers service was like a dream (five stars plus). I've been to dismal T Mobile stores. Where customer service was still learning how to speak a human language. This particular store is somewhere in between. I had reason to drop in because Tmobile was running this cute little special, where if you just popped into the store, they would give you a free pair of T mobile gloves, suitable for use with touchscreens. I noticed the Covid precautions were in effect. customers were asked not to touch the inventory but to allow the staff to hand them what they want. Nice! Since I was there, I decided to try and catch up. It didn't seem like any of the new pricing plans would be competitive with the one I already have. I'm not sure how much of a hassle it would be to upgrade because I haven't done that in ages, the old T-Mobile deal still beats the new Tmobile deals. read more

T-Mobile - Entrance - Mobile Phones Near Me - Vallejo, California

Pretty great sales people.I received great customer service. Friendly and professional sales people. I highly recommend this store.

We went to our local T-Mobile location, to get my wife's privacy screen protector changed, since it's under warranty, but we had questions about their home internet and Julius answered all of our questions so well! First off the customer service at this location and all the T-Mobile stores, is always on point. I've been to four different locations, and my wife and I have never had bad customer service. So thanks for the help and great customer service, Julius! Overall 20 out of 10 read more

Excellent customer service from beginning to end from Jesus A. Very helpful, friendly and patient. Answered all my questions and truly went out of his way to help me. Wonderful experience! Thank you Jeaua! read more

I have been a customer for many years. I like the deals of T mobile interms of trade in or upgrades, adding lines, freebies. But when redeeming a T mobile Tuesday item here, be prepared to wait longer than expected even the item is right infront of you, and even if you were there first, staff will help you last. read more

I have been with T-Mobile for many years. I transferred over from AT&T because it was a great deal and at that time I had good service for a fraction of the price. Later on I quit Xfinity and went with T-Mobile's 5G HOME INTERNET I had both together in a package deal and for quite some time it was working great. Recently over at least the last six months or more the home Internet is beyond atrocious. The worst I've ever experienced or dealt with I have wasted so many hours dealing with their representatives from the corporate office or being represented by the corporate office in various locations with unsatisfactory results. A little background on me quickly is that I spent over 20 years in corporate IT and before that I was in the broadcasting TV industry so I've been around electronics technology and anything dealing with IT for over 35 years. So when it comes to troubleshooting with these people on the phone, I'm going to say over 6 to 8 phone calls usually what they asked me to do. I've have already done it because of my 35 years experience in IT background to this day. My HOME INTERNET sometimes will only go up to 5 mbps whether download or upload absolutely ridiculous. I've heard every excuse that they're working on the towers. I reached out and I can pinpoint the towers that are associated with my location. I couldn't get any better reception with my home router/modem unless I threw it out the window. It's right next to the window. I have run "speed check" 300 times checking and working with their "tech" dept! I've heard every excuse and every bit of their logic, which does not make sense. The bottom line is their service sucks ass. I have literally spent probably 30 hours dealing with their text their engineers, their callbacks there are explanation and a complete waste of my time when somebody provides the service as such it's not our job at home to babysit them to refine their incompetence. It's their responsibility as a vendor to do whatever it takes to provide us a service that they are supposed to provide they fail when it comes to their HOME INTERNET I could go on and on if I was to rate this company the way it's going I would give it an F for Customer service. I have rebooted everything possible. I have run on the cell coverage WI-Fi. I have rebooted power cycle, rerouted power supplies you name it I live up near the hospitals in a area high up geographically. I am being told that there is a tower approximately a mile away. I have researched and pinpointed other towers in town and unless you live underneath the tower or very nearby the service here is absolutely terrible once again. There are times that I have to unplug items off of the Internet, trying to get a signal that is so weak. I can barely watch TV or work on our laptop  because of a working form home job. Nobody has gone out of their way to solve this completely or nobody really seems to care being in the technology industry. I have never seen HOME INTERNET so bad before. Nobody's reached out to me or followed through ultimately till the situation was solved. The HOME INTERNET PROBLEM IS NOT SOLVED! We are just numbers paying the monthly bill. I will note also that I replaced my modem routers multiple times complete set ups on everything. This Vallejo location brick n mortor store assistance swapping out modem/router Customer Service grade ..A I have spent many years in troubleshooting communications, I don't care what platform I'm on whether it's IOS or IBM it's the same when it comes to the HOME INTERNET even my cell phone coverage is weak at times. I have honestly never seen a technology company that could care less about their customers or their satisfaction or the service that they provide as this company here. I definitely have a bad taste in my mouth when somebody mentions T-Mobile. I keep the faith, but this is the final result. They advertise my speed should be at least 90mbps. Good luck if 10% of the time maybe!! T MOBILE COPORATE Satisfaction, COPORATE Customer Service grade is an an "F" ...T MOBILE CORPORATION OFFICE could care less about these problems, your service or satisfaction...... F read more

T-Mobile - Unsatisfactory home Wi-Fi - Mobile Phones Near Me - Vallejo, California

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Customer service isn't up to par, Julius is most helpful everyone else was busy into their phones not being attentive/helpful or offering to help. read more

Eric assisted me in replacing my screen protector. I love that it has a warranty to do this. Thank you. Very efficient store. Would recommend highly. read more

Just switched to T-Mobile and I asked them to put on the screen protector I had just bought and they refused if I didn't buy it in the store. Even though it's the same brand as what they sell. Bad customer service read more

T-Mobile - Mobile Phones Near Me - Vallejo, California

Personally getting a new phone is the most painful and confusing process in my opinion. Hence why I waited so long to go in. I am with Sprint so T mobile is my destination for getting a phone. I didn't have to wait for someone to help me and the whole process was painless. Thankyou again Dayana for your patience and understanding. I am thrilled with my customer service experience. read more

ASK FOR RANDI! She is AWESOME! She is quick to answer questions and get the best deal for you. Don't be scared to ask questions because she will answer them. I am not all that great with comprehending the best plans or even the math of buying a new phone in addition to promos but throughout each encounter with her, she made it super easy to understand. EXCELLENT CUSTOMER SERVICE! She is my go to T-Mobile Rep. read more

Poor customer service. Salesperson pushed upgrades without knowledge about the devise. Incorrectly stated device was waterproof. When I returned the next day to return it the manager assisted and was rude and tried to convince me to not return the device. He insisted I could only return if I had the card used present. I came back a third time with the card used to make the return and the employee that finally returned the item didn't need the card after all. So the manager both tried to deny the return and then lied about the card being required. On top of this, unless you get there right when the store opens, be prepared to wait at least 30 minutes waiting in the store before an employee acknowledges or greets you. read more

Worse service ever I hate T-Mobile wish I could have sprint back every time it's a new change that I didn't agree or sign up for first the make me put a down payment for another phone I been with sprint 10 years lol i thinking of switching but to who read more

Very nice professional service ....came in for an upgrade iPhone SE 5G and it was easy and the customer service representative was helpful and knowledgeable. Highly recommended. read more

I hate to write negative reviews as I work in a retail setting as well and I get it... but I initially came in last week and spoke to a lady. She went over details and wrote down information for me as I told her I wasn't going to make a commitment today. Today I went in the lady was there again, perfect said I'd wait for her. I know they have commission and that is why I waited. So explained I want the new iPhone. We're looking at options. I remember I was on the jump! Plan and initially she didn't even mention this. The phone comes out and it's time to set it up, so another man employee joins in to assist. So one. Between the both of them handling a new iPhone 11 they continuously drop it on the counter. It makes me cringe, (like maybe they should put a cloth or mat or something down.) Then as I'm setting up it asks if I want to set up Apple Pay... I say yes and it freezes so he's like oh, we're gonna cheat and turn it off. We can just do this later. Like umm what?? No I want to set this up as I use it on a regular basis. This is why I haven't got a new phone in so long because I dread changing and updating all my info. So then he just turns it back on and once again I'm starting over on installing everything. At this point I just say thank you and walk out. I'm annoyed. Besides selling a new phone I'd think they'd try and be a little more helpful. I use to come here because there was a talk African American lady for years that was extreeeeemely helpful. I don't know where she is now, but I miss her. I could have went to a location where I work and they're really helpful. read more

Was in a time crunch and needed help setting up 16 sim cards. Cathy was amazing help in setting up all 16. It was a tedious process, but she was extremely patient and attentive. Have never received this level of service from a t-mobile before in my life. 12/10 service read more

Aubrey did great , it was a frustrating moment that I was having to deal with because I lost my phone in the commute. He helped me put in my claim and here I am typing on the exchanges phone. The other associates appeared to be tired and a little touch of rude and clearly because people just got stimulus money and they had people coming thru all day. All 5 stars are for Aubrey . I give 3 stars to the whole store for being essential and working during this crisis But attitude check please . Yes we must be social distancing but if one comes out should one come in,?! you are trying to regulate how many is in the store maybe have someone policing the door and have customers pull a number or something if you send me out to my car how will I know it's my turn? read more

Quick customer representation; must have receipt if access codes aren't available: make sure to give pauses along with time to adjust to next progression in program; resume to inform yourself the rush of the day could be as you are being served. Btw; original boxes are a must. Mask are still in affect. read more

Randi, manager - does not give good customer service options or eligibility option for upgrades. Doesn't want to check all your options. Lazy. Horrible customer service I came in for a possible upgrade and the associate retail manger was just as rude as she could be. I had to ask her if she would engage with me and give me upgrade options or to see if I was eligible for jump. Randi wouldn't give me options on other upgrade phone options other than 1 ( 11 pro) . Is the normal ? This is an alarming manager, if this is management I am afraid to come back and experience the regular employees . Oh btw: when I asked about ear pods Randi checked and I was told that they were sold out. I asked if I could get them somewhere else, she replied condescending " it was just Christmas yesterday they are sold out" read more

The girl with long nails is so dumb and didn't even bother to look at what's written on the SIM card. She said "oh it has the same shape as the SIM card that we use so it should work on 5G" . WTF! Our current SIM card doesn't show "R15" so she's definitely wrong. We'll go to a different TMobile office next time. I don't know if anybody in this branch is knowledgeable, but definitely avoid the girl with lots of make up and long nails. This person is clueless. read more

Lito!!!!! He is the man. I came in with my mother who is elderly and he was so patient and kind. He helped transfer her phone data to her new iPhone. Helped her create accounts she needed. He picked out a screen protector for her and put it on. He asked if we needed any other things before we left. Just a great experience. The whole staff was cool. We walked in and smiling faces from every direction. Definitely recommend and returning for future purchases and needs read more

I haven't been to this store in years. I was having an issue with my phone and was in the area. Went in and saw a familiar face. Cathy was quick to assist. She took my phone, immediately knew what the problem was and fixed it. I am BIG on customer service and Cathy fulfilled all expectations. Five stars for Cathy!!! read more

We had to go in because my husbands screen protector popped off. Randi and Aubrey were super helpful. We got it replaced and had a few laughs! They made it a pleasant experience! Thank you read more

I wish I could give them a negative... First off, I hate T-Mobile and I'm happy I changed my carrier. Before you sign with T-Mobile, be sure you ask if you will get signal wherever you go; school, work, different parts of your city... etc.. they have the WORST signal ever! I know the girl that helped us stole my phone.. it took the managers 2 weeks to respond back to my needs.. I went back there twice and the response "the manager was not in" both times. Called corporate and they said I would have to go to the store so they could review cameras. By then, they taped over the recording. This girl does not look at ID's and was giving wrong information.. I wish I had her name... read more

Yelp says they close at 8 PM I get there at 7:45 and there are people cleaning windows counters etc. I walk in and nobody is helping me there just passing me as I stand there. Two minutes to closing I ask if somebody can help me and they said they are closed for remodeling. There is no signs that says they're closed. Had I known this I would've went to nearby American Canyon to handle my business. read more

I came here yesterday nobody knowledge to help. So I came back today to give it a chance and still no one. Finally someone came out . Out of the employees backroom Gregory was awesome . Great service and guidance read more

Doing this review on when I accompanied my cousin to get her screen bubble fixed. When we walked in, there were already a couple customers being helped so we had to wait. No problem. As soon as we were helped by an associate named Eric, I felt as if I was being belittled & I wasn't even the one being helped. I actually had to walk out myself because I had to bite my tongue. He was questioning my cousins decision on a solution to her problem in a rude way. As a customer relations manager, I will say that if I were surveyed in my experience that day. I would rate that store & the associate, Eric a 1 out of 10. He got the job done but it seemed like he was pissed off or that we were in the way. Not a good feeling when you're a customer. I'm just sayin' read more

I've been calling all day and it continues to ring. Called one last time and they picked up the phone and hung up on me. When I've gone in person they've been unprofessional as well. read more

Nothing but great customer service from these folks. I know T-Mobile is'nt the best provider but they give me what I need and thats voice and email at a great price. This location also has a pay kiosk if you really need to walk your payment in. All I can say is that the staff at this location rocks! Patient, helpful, and good product knowledge. read more

Every time I go in to this store, I wait around for 20-30 min until someone finally starts to put names down on the list. Well before they take my name they take the names of everyone standing at the door which puts me 45minutes to an hour before I'm even helped. Very unorganized. People are not very helpful at all. They seem like they lack the urge to want to help people. The friendliest person in this entire store (at any hour) is the security guard. Absolutely terrible customer service T-Mobile. read more

I love T-Mo. The staff is always chill, the music played is always young and the vibe is relaxing. The staff tell things like they are and are just honest in much of the same style of John Legere, minus the profanity laden CEO's tirades. Came here to Jump! from my wife's S4 to a Note 4. The process was super easy and care free. No pressured up-sell attempts and all smiles here. Don't think this could have gone any better. read more

I came in to the store to get a replacement phone as ours was not working. There were several people and I don't mind waiting but they completely skipped us and when I mention that to the sales representative Cathy, she was extremely rude and without giving us eye contact basically said someone will help us next. Then we were next, we were helped by Cathy again. She didn't even introduced herself, was not giving us any eye contact and was very short and plain rude! When we received our replacement, we noticed it was wrong and when we informed her of this, again she was lacking customer service skills and was telling us that "she's never heard of that" to what we were telling her we were told by customer service when we called. This is not how you treat a customer that has been with your services for 10+ years or any customer for that matter! Extremely disappointed. read more

I walked into the store today 20 minutes before close and John helped me grab my new phone in about 10 minutes. This man needs a raise!! I drove over the bridge because the store closest to me had a rep that didn't feel like helping me. Although it was a drive I was happy that I got to work with John and get my phone today. I just want to say thank you so much for helping me. I will be recommending everyone I know to come in and buy a phone or 2 from you. Thanks again!! read more

I always go here. Sarah is a doll! They are always helpful and super nice :)

I don't like giving negative reviews on Yelp, but after what happened with my previous transactions at this location ever since moving to Vallejo I feel the need to do so. One of the associates (Randi)helping me with transferring service from AT&T was completely rude. Not only did she try to up sell me on products I told her I repeatedly I don't need, but after declining them, her attitude from upbeat helpful completely changed to being rude and not interested in helping me transfer anymore. She then rushed the transfer and ignored a couple of my questions about service with them in front of me. She told me she didn't hear me. (Maybe turn down the loud music is a start?) This location is absolutely the worst as this was not my first negative transaction with this store. My last transaction (to make a long story short) involved one of the managers telling me that they didn't have a specific phone in stock and that I had to go to another location in Vallejo. Keep in mind I had called the specific store and asked and I was told it was available, only to have Sarah speak to me in a condescending way and refer me to another store. My advice to this T mobile location, if a customer doesn't want to buy extra products your trying to up-sell please do not change your attitude and be rude. Also, please don't say you have something in stock and tell me to come down and then I do and you tell me it's not and then berate me for your mistake. Such a shame because I live close to this store and any issues I have or need something taken care of T-mobile I'll have to go to this store. I'll be driving the extra 10 mins to the Sonoma Blvd one on the other side rather than go to this sorry excuse of a store with rude service and they only care about up-selling. Oh, and I notice a lot of the employees here are on their phones too. I saw one girl talking on the phone as I was waiting. Talk about professional right? If upper management is reading this please coach your staff (Randi,Sarah) on customer service and how they should better treat customers. read more

Outstanding customer service. I wish I remembered the name of the guy that helped me. He's a filipino dude maybe early thirties if not late twenties with a shaved head and a mustache. I'm sure he's paid commission and needs to work it to get paid, but regardless, he was awesome. He was very knowledgeable and friendly. I never felt pressured to upgrade my phone. I was free to comparison shop and mull over my choices numerous times. I'll definitely pay him a visit again when I'm due for an upgrade! read more

Location is great with tons of parking. Customer service is just plain out rude! They dont wanna help out customers. Only give simple answers and arw not knowledgeable about promotions or pricing. read more

I had to go to this store on Saturday afternoon during a particularly brutal heat wave. I had perfectly good service but the thing that I most want to applaud them for is that they put up a canopy with a cool water spray for the customers who had to wait outside the store because of COVID-19 restrictions. It was a very considerate and humane thing to do and I think it was greatly appreciated by everyone who was waiting. I know it was appreciated by me. read more

Today, my I phone 11 died in the middle of a text. I rely on my phone for everything. I went to check for all the Sprint stores in Vallejo and none were open. I was desperate for help and went to T mobile in the plaza drive parking lot. The very nice girl named Randi, seen I was in distress and took my phone inside. After a couple minutes, she brought it back to me and it was rebooting. My phone came right back on. I'm so very grateful that she was willing to help and offer a great customer experience to a customer of the new Sprint/T mobile family. Thanks again Randi! You deserve this recognition! read more

I never write reviews on here bit I just had to acknowledge tony and his staff. I don't remember the other guy who helped me but the store manager tony went above and beyond to resolve an issue I was having with my phone and some billing issues. I've been to multiple tmobile stores and no one could offer me a solution to the problem I was facing. Due to the service a recieved at other locations, I was ready to move on to another cellular company. If you get a chance to read this tony, i truly appreciate all that you did for me and my family. I will be returning in a few weeks to purchase new phones for my wife and children. I will definitely be recommending this store to my friends and family. Make sure to ask for tony, he'll make sure you're taken care of l. read more