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Verizon

3.1 (89 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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1 month ago

A shout out to Rodney! He was so kind and supportive! Problems solved. I appreciate his efforts.

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Verizon S.

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6 months ago

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Verizon S.

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2 months ago

Thank you for the wonderful service princess. High-quality and very quick. It is my pleasure to give you a five star review.

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Verizon S.

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3 months ago

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Verizon S.

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4 months ago

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Verizon S.

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5 months ago

Great service. Quick and friendly staff. Got what i needed in a timely matter. Nice faculty.

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Verizon S.

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5 months ago

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Verizon S.

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5 months ago

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Verizon S.

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7 months ago

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Verizon S.

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6 months ago

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Verizon S.

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4 months ago

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Verizon S.

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3 months ago

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Verizon S.

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4 months ago

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Verizon S.

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5 months ago

Great customer service. The staff here are knowledgeable and helpful. Thank you so much!

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Verizon S.

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5 months ago

The customer service was exceptional. They helped me out with my phone problems and I got an up grade and valued as a long term customer.

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Verizon S.

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5 months ago

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5 months ago

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5 months ago

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6 months ago

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Verizon S.

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7 months ago

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Verizon S.

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2 years ago

Kelsey took amazing care of me in explaining the products and plans, appreciate her knowledge and help!

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Verizon S.

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Photo of Ben B.
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5 years ago

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1 year ago

Assistance in making a choice went well. One phone didn't get all the apps loaded. They said to return and they'll address the issue(s)..

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Verizon S.

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2 years ago

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2 years ago

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4 years ago

Helpful 3
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5 years ago

Helpful 1
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4 years ago

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Verizon S.

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3 years ago

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Verizon S.

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5 years ago

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Verizon Customer Service

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3 years ago

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Verizon S.

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2 years ago

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Verizon S.

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4 years ago

Helpful 2
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2 years ago

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Verizon S.

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4 years ago

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4 years ago

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5 years ago

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4 years ago

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Verizon S.

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7 years ago

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Verizon Customer Service

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5 years ago

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Page 1 of 3

Ask the Community - Verizon

Review Highlights - Verizon

I would like to recognize Clarisa at the Verizon Wireless store in Fairfield for outstanding customer service.

Mentioned in 2 reviews

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People searched for Mobile Phones 394 times last month within 15 miles of this business.

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AT&T Store - Fairfield Solano Mall

AT&T Store

(58 reviews)

$$

I was looking into ATT U-Verse service online and wanted to see if the store had any additional…read moreincentives they could offer that may differ from the web. When I initially called I got Nick on the phone, he told me that they do offer U-Verse in the store and that they could match or beat anything that was available online. I went into the store later that afternoon with my two boys and Nick was there to help me out. I told him what I was looking to get, and he suggested different options to ensure I would be getting exactly what I wanted. Everything we saw online, he matched without a problem. Nick was very patient with me as I was letting my other little boy (1) stretch his legs and explore around a little and I had to excuse myself to loop him back around to keep close by, he even told me that my other kiddo could play the games on their display iPad's. Ultimately we got everything signed up, but the next available install wasn't for another two weeks. The kiddo's were ready to go and there as nothing else we could do at that time regarding the late install date, yet Nick told me that he will make a call to see if they can expedite it at all. Nick told got in touch with me a short time after i left and told me that changes couldn't be made within 24 hours of set up, and that he will try again the next day, and asked what time of day I would prefer. The customer service we received today was something that you can't get online, or over the phone. I'll skip all the little kiosk's or ATT stores along the way and make it a point to stop back to this location. -D

Save yourself the headache and go elsewhere!…read more In an effort to save time, I upgraded my phone online and arranged it for pick up. I got to the store around 10:30 this morning, picked up my phone, and returned home to do the transfer. After 3 attempts, I couldn't get the phone to transfer and neither of the phones had service. I went back to this location, which is about 20-25 minutes away and It took an hour and a half for the sales associate to realize that I was given the wrong phone and that is why it could not be activated or transferred. Whoever processed my order the night before bagged up my order, attached my receipt, and yet today's associates completely missed it and was trying to activate a phone that didn't belong to my order. At no point did anyone confirm if the SIM cards matched the order nor did they scan the phone to begin with. Even after that fiasco, it took another hour to transfer everything and at no point in the 2.5 hours did a manager step in to try to assist or even offer an apology for the crazy long wait. This location is full of young employees and incompetent leadership. There's a real lacking of understanding when it comes to customer service. Next time, I'll drive to Vacaville.

Verizon - mobilephones - Updated May 2026

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