If i could just gave 0 star i would, manager here named YOHAWN is not professional, he is not even asking what plan do you want for your line, and he do not explain very carefuly what would be the price and bill that you need to pay in the end of the month. Found out that he gave me the highest plan without asking for it i was shocked when i saw my bill, i felt like i get scammed giving me the highest plan without me knowing, because they want to get the highest commision and sales, the manager here yohawn is not honest and will lied you just to get comission and he also dont know how to help and deal with the costumer who is complaining very unprofessional. By the way i went to the other tmobile branch and they fixed my problem they lower my plan. Costumer service horrible manager needs more training read more

I want to send a huge thank you to Yohawnn. He was so helpful and knowledgeable. He helped me with pleasure and I appreciate you. 5stars.

Do not come to this store manager named yohawn is not honest he will try to give you the highest plan so they can get comission . Dont get your $$ scammed by this store read more

I brought my dad in to this store to get a new iPhone. We had the best experience with Johann, he went above and beyond to not only transfer data but show my dad how to use his new phone. Friendly people, great service. read more

Firs staff member was great. Day one he helped me to contact corporate and make the necessary changes after my fathers' death. The second time... Pale compadre in the store, flat eyed stared at me, didn't listen. Treated me like I was stupid, after I had called corporate and cleared the number. It was so rude I left. I went to the store at the Fairfield mall, they handled me and I opened a new account, bought a new phone, and got all things in order AS IT SHOULD HAVE BEEN HANDLED AT THIS STORE... but it was not because young and pale compadre had it in his head he knew what I was talking about and did not listen to me. SO... not going to that store again. Customer service is LOST at this location and that guy needs to be fired. read more

Beyond pissed. Walking my mad ass to the store or reach out to HR. Was there for two hours with a 3 year old just to get scammed by Shawn ! Terrible service and communication. Doesn't know what he's talking about and leaves costumer very confused. First was saying how I can't upgrade if I didn't mandatory get the promotion which I didn't want. Came in for a iPhone 16 for me and somehow got bamboozled leaving with a 15 for my Mother cause of his miscommunication than act like he didn't know where the confusion came from. I've posted about this on Instagram and Facebook to where I'm not the only one this has happen to. Telling me there is a restock fee. I'm not paying for YOUR communication. Take that out his mf check ! Wasted money and time I have to take out my day with a toddler to come situate this out and not even get the phone I want from this store. Store was busy and nobody else had problems with there associate read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Fairfield, California

Johan, Shaun, Wasam, Sade. I may have the spelling of names incorrect, but at this point, I feel I know the staff from my frequent visits with complaints on my "new" Samsung flip phone. Finally, I hope my issues have been resolved. They were all very patient with the senior citizen, and were very, very kind and helpful. I know there are other t mobile stores in my area, but this is and will always be my go to site. Sorry guys, but I'll be back!! Thank you again, staff. Much appreciated. read more

Worst customer service ever! I came into the store just to return a T-Mobile Cellspot. I read on TMO's website that in order to return it at a TMO store, you can not have started the return process. However, when I went to the store the first employee asked me, "do you have a return label?" I explained that the website states that I should not do this and showed him the site. Immediately, a black gentlemen, who I assume was the manager jumped in and told the employee to walk away and ignore me. I was left perplexed. I wasn't aggressive, combative or belligerent. I didn't get so much as an explanation if they had changed their policies from what was online and no offer to help resolve this with their customer service. This is the worst kind of customer service is this where they don't explain anything and just ignore you. I've had better manners children. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Fairfield, California

Why I switch? Well I will keep it personal but just want a shout out for IMARA at the T mobile location at Texas and Cement Hill in Fairfield for her awesomeness for helping me out with the transition. It took more days and more call back and forth since I had to take more steps from my old carrier which was a bit hassle and complicated than I expected but she was with me patiently and professionally all the way and even gave me good deals. I give credits to her other fellow associates too for always promptly answering calls staying professional and polite and helpful. There is another staff that helped me out Sorry didn't quite get the name but thank you as well for completing the service. read more

Went in to upgrade my phone. Both employees working there looked like they didn't wanna be there. Lady that helped me out was super rude and smart with me, kept me there only to tell me they didn't even have the phone in stock all because I didn't want to change my family plan. Waste of my time. I ended up taking my business elsewhere. Would not recommend this location if anything go to the one near the 80 by the mall read more

I was needing to get away from my current carrier and decided to go with T-Mobil, they had discounted plans for members of CSAA as well as discounts for seniors, no strings attached. Had some issues ironing out the details and provisions of the different plans and the prices but the staff at the store came through. read more

Imara was AMAZING! My moms phone broke and Imara took EXCELLENT care of her. She was very patient and knowledgeable, helping her with all her needs. As our parents get older we are very appreciative of the care they get. I'd give 10 Stars if I could. Thank you T-Mobile for hiring such kind people like her with excellent customer service. My mom get a new phone she LOVES. read more

Stopped in today because I need to upgrade my phone. I was greeted by Imara. She answered my questions and concerns. Customer service is A+.Place is also very well kept, not like other stores I've seen. Highly recommended here. read more

Was me and my husband 1st time visiting this T-Mobile. We came there last Sat October 15th. It was 2 employees there. They were both professional, and even suggested a clear resolved problem to a situation no other T-Mobile store outlet ever addressed to me. They were both outstanding! read more

C.J. from store 4533 was extremely deceitful. He lied to me about the amount of several charges on my bill. I was informed that my monthly bill will be around $130 but turned out to be $240. After I contacted customer care, we found out that 1. He didn't apply the promotion like he said 2. He didn't add protection plan/insurance on our phones like he said 3. We were charged for a 3rd line but did not request one 4. I am being charged a monthly equipment fee for my device but it should be free because I traded in an eligible device, per the promotional details. Please make sure your sales associates are not promoting deals that are not true. Giving out false pricing information just to get a new customer. I am absolutely appalled at how much trouble I had to go through to correct his mistakes with customer care. Even after 3 hours on the phone, my bill was still $50 higher than promised. read more

Extremely rude young girl working here. Btw wearing no mask didn't even say hello just asked me what I wanted. Avoid going here at all costs. read more

Went in to upgrade phone. Was greeted promptly and professionally by Brandon. He answered my questions in regards to my needs and recommendations for a new phone. This location in general has always been professional, helpful and friendly each time I have been into the store. I will keep coming back to this location as the service provided by the associates has been above and beyond. read more

HORRIBLE CUSTOMER SERVICE! This place makes you feel like you are in stockton. The people there have NO class. The guy that was helping me couldn't even use complete sentences. It was like he was trying to annoy me. He kept saying "say what" to each of my questions. I wish i would have just walked out of the store. Every single employee there was worthless. I saw other customers irritated with their service as well. Never again. This location must have trouble filling positions because the people working here seem like they are one child away from being welfare recipients. read more

Seeing the reviews here makes me think they all have a right to say that some of the employees here are rude. I called to check if they had the anti glare screen for my iPhone 11 and the girl that answered didn't give a proper greet which I let it slide since maybe they are busy, then when I asked her the question she said Yeah Yeah and I'm like ok so I repeated myself to make sure the screen is available and with more attitude she's like Yeah Yeah didn't you hear me and as I was going to say one more question she hangs up the phone. This is my first time ever I had to deal with a rude person from a T-Mobile minus the lady from the mall that told me I can call T-Mobile to do some changes on my plan when I know she could of helped me out. Davis, Vacaville, and woodland employees are literally well trained since I never had any problems with them at all. read more

I visited TMobile today on NorthTexas in Fairfield,& again was extremely impressed with the service I received from a young brother named Klee,he was friendly,very knowledgeable & he took care of my needs in short order i'd recommend any TMobile customer in the area to frequent this store read more

I would totally not recommend this store the sales associate Ivy M. is so rude. I got there at 845 to pay my bill and she said we close at 8 I said your sign in the window says 9 and your website says 9 as well. Then she started getting an attitude and started raising her voice. I've been a T-Mobile customer for years and this is the worst customer service I had in my life. She should really be fired for the way she treats customers. And then has the nerve to slam the door in my face. I will definitely be looking at other phone carriers because she ruined it. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Fairfield, California

I came into the store with some problems retrieving my account and phone Info.. I was at my end trying to deal with this and thankfully Imara was there she not only got me everything I need she went above and beyond to make everything was taken care so I wouldn't have anymore issues. I walk out very and and couldn't be be thankful for the great customer service.. you guys rock read more

Jesse was honestly the best, he fought for me when no one else would ! He was so sweet the entire time abd made sure I was taken care of. Jesse you are the best thank you ! Also the manager I forget his name but also the biggest help read more

If i could give this location negative stars I would. Staff was very disrespectful and unprofessional. My family and i called in to see if they had a certain phone in stock. We were told they had it available so we headed over to this location. We waited 30 mins for them to "check in the back." 30 minutes were up and they come out letting us know that the last phone was sold 10 minutes ago. First of all, how does it take 30 mins to look for a phone in the back? After that, get this! The tall gentleman with dreads told us that he was going to a different location to get us the phone. Told us it will only take him 15 mins.. the guy NEVER came back so we ended up leaving. How unprofessional. First time ever trying this location and it will definitely be our last. read more

I have been to the T-Mobile store on North Texas across from Walmart three times. Everytime it was a disaster. They were playing and talking to each other, while there were several customers waiting. Each time they were playing very loud rap music. People were walking out. There were staff who would go to the back of the store and not help the customer. Each time I spent at least 1 hour waiting without resolution. Please don't waste your time going to this t-mobile store. Go to the Solano mall for service. read more

I just stopped by the T-Mobile at the mall and made another purchase. The staff was very friendly and took care of the phones I needed.

My phone broke at 8:20pm tonight, I ran into this location at 8:35pm and was out with a brand new iPhone by 9:00pm. Kwame was exceptional and made the process fun and painless. I will always come back to this location for my T-Mobile needs!!! read more

the 1st time i went the person who helped me ( Javon perhaps?) was respectful and professional 2 weeks ago despite rap music blasting and coworkers fooling around not addressing customers talking about amongst themselves -personal business- relationships etc. One employee kept brushing his scuffy beard - hmm personal grooming on the floor? The following weekend we had to return same thing cept the guy who helped us with locks - rude, barely acknowledged us, did a half job transferring data, and same environment -rap blasting, talking amongst themselves- modeling, music career, making their own videos, this week had an issue an drove to the Vacaville store then deal with this. Management needs to start doing random drop bys or send undercover shoppers. I am looking forward to the shop over by Target reopening so much better service. read more

So I stopped by today to pick my phone for an exchange under my warranty plan. Upon arriving @ 3:30 pm (because my order was supposed to arrive by 3:30 pm) I inquired if my phone has arrived in the store. Anthony, the sales associate informed he would check in the back. He took no less than two minutes to check and came back stating it wasn't there. I informed him that it should have arrived, as T-mobile informed me it would arrive by 3:30 pm on 04/09/18. He didn't offer to check a second time but instead told me to come back tomorrow. I called a representative right away and spoke to Jay. Jay informed me that my phone arrived at 11:50 am on 04/09/18 and that the store received and signed for the package. So I return back to the store, and again spoke to Anthony. He checked one more time, this time he spent no more than 5 minutes to check and said that the phone wasn't back there. He offered to check the status of the phone on their computers. He showed me that the status of the phone was "shipped to the store" but his excuse was "it may say that but it's not here". I provided him all the facts and he still stated and stuck to his guns that the phone was not there. I called a rep for the second time and this time the rep reached out to the store. Mind you, this all took place within half an hour. And once the rep got into contact with Anthony I was transferred to a three way call in which Anthony stated "the phone just got here, so it'll be ready in 15-20 minutes". I'm not an idiot. I knew the phone was there the entire time. What it was, was that no one bothered to take the initiative to check the packages in at 11:50 am and do a solid check. Instead they wanted to be lazy and get paid to sit around, chit chat and blast their music. Lesson of the story is, this store won't do anything about received packages until you speak with customer care. They're extremely lazy and unprofessional. read more

Jaqueline Juarez!!!! Honey you are the best to ever do it!!! This amazing Mobile expert just hooked me up in the biggest way :-) I had a horrible experience with another T-Mobile store as well as calling the 800-number and Jacqueline turned it all around! I scheduled my appointment online and called the store to confirm, Jacqueline answered, expressed her apologies for my frustration and said she couldn't wait to see me so she could help me out. When I showed up for my appointment she was there waiting for me with the biggest smile and assured me that she would have all of my issues resolved in no time! She headed to the back and got the phone that I wanted, she remembered from when I called...I thought that was the sweetest thing. She hooked me up with a new phone and the whole thing only took about 20 minutes!! I was so blown away by her professionalism And multitasking abilities! As new customers would walk into the store she would greet them with the same big smile she greeted me with and assure them that she would be right with them as she was answering all my questions, ringing me up and hooking up my new phone. CLASS ACT!! Before today I literally was going to leave Tmobile and go to Sprint... until JAQUELINE turned EVERYTHING AROUND!! I literally almost cried tears of joy leaving because that's the weight that she took off my shoulders. I love you Jaqueline.. keep up the AMAZING WORK‼‼‼‼ Shout out to Cj and Wes too for killing it today! TMobile North Texas ROCKS read more

I had a great experience at this t-mobile store everyone was friendly especially CJ, Isabel, and Jacqueline. They helped me pick the right phone that I needed because my son broke my phone and I didn't have insurance. The only downfall was that they didn't have a lot of variety of cases. read more