The person who helped was really nice and sweet. I got to change my protective screen on my iphone…read more17 pro max. He took his time to fix my phone which is awesome, its also very affordable than getting a new screen

I bought a new Iphone 17E from Xfinity. Their accessories were very expensive…read more I work near the Accessory shop so I had them install a privacy screen protector. Jericho installed the screen and it was under $20.00. I recommend this business to all my friends and family.

I stopped by today to replace my phone that suddenly died on me last night. I became victim of the…read more"black screen of death" and could not turn my device back on no matter how many YouTube videos I watched. Alondra helped me today and she was amazing! She was very thorough, answered my questions, and helped me get some great deals on my new phone AND internet! (I have been wanting to switch internet providers for awhile). I came in with low expectations and she came through for me today!! Thank you, Alondra!

I just wanna say Clarisa, was freaking amazing. Her customer service was top notch and we…read moreappreciate her a lot for what she has done for us. She has knowledge and knew exactly what we wanted to do and made it super nice and easy!! Thank you so much Clarisa you were great!!

Fantastic service from Valeria J…read more I had come from the T-Mobile in the mall, upstairs location, where I had received the worst service, no willingness to help and they didn't understand the promotions offered my T-Mobile. I almost gave up, but decided instead to walk over to this location, where's I was immediately greeted by Valeria. She looked into my account, helped me with my 2 phone upgrades and was a pleasure to talk to while my phone's information was transfering over. They originally didn't have the phone I was looking for in stock, so the manager ran over to the mall grabbed one and came back a few mins later. Now that's customer service!

Decided to stop by to check in on an order and it happened to be ready ahead of time! Armando was…read moreamazing! He was friendly, attentive, and super helpful. He explained everything in detail and was able to answer all of our questions. There was another representative who was also helpful but I didn't catch her name. The store is clean, spacious, and has plenty of seating.

This corporate-owned Verizon store's the real deal. As many stores these days are branded…read morenon-corporate Verizon's (typically bad). The non-corporate versions are just product pushers and fee-structured support outlets. Upshot? Seek out the corporate-owned stores such as this one. After striking out at one of the wanna-be stores, I came here to this store across from Solano-Westfield Mall. I was lucky to be helped by store management associates Ruben and Alondra. Both beyond knowledgeable and capable associates versed in all matters Verizon. They helped me set up a replacement phone from one that had been determined defective by Verizon. Verizon may not have the cheapest plans out there, but their products, service and support can't be beat. Thank you to this store and their great associates.

Josue Penate was an amazing help when I went in to upgrade my new phone! He's very knowledgeable…read moreand I enjoyed chatting with him while he set up my phone. He went above and beyond to get me the best deal, cannot recommend enough!

The guy who works the register steals money from customers. He does not ring it up, takes the cash…read moreand says he will text receipt to you but does not. If you walk out y he door without getting the receipt after buying a phone or paying for service you have lost your proof. If you go back and ask why phones not on the he says you never paid, you say that he didn't send the text receipt and to look at cameras and they say oh the cameras were off that day! Same thing if you buy a phone he says he will text you the receipt but does not. NEVER USE CASH AT THIS LOCATION- USE DEBIT SO YOU CAN HAVE REAL PROOF YOU PAID. one of the regular employees is in the habit of stealing, he has been doing this over she over for a couple years now!

Rude condescending and over charging I walked out and went to another location to find a price 150…read morelower than what I was told with no explanation only to the posted retail price was not the price I was told bait and switch I went to the competing store off hwy 12 by raleys to get a much better customer experience the big girl with the glasses needs to be trained on customer service and not to overcharge people

I had problem with my laptop and I was the Fairfield area so I stop at XtremeTECH Pro and I was in…read moreand out in 30 minutes...the young Lady I was working with, Claudia , explained everything to me about why my Laptop was getting hot...she fixed it and out the door I went...100% Satisfied....next time I have a problem with my electronics I am driving back to Fairfield to get it fixed...good service is hard to find in Sacramento...

What an excellent and easy experience we had today at Xtremetech! The lady was super friendly and…read morehad my wife's iPhone screen replaced super fast. Will definitely return for any electronics repairs.

If i could just gave 0 star i would, manager here named YOHAWN is not professional, he is not even…read moreasking what plan do you want for your line, and he do not explain very carefuly what would be the price and bill that you need to pay in the end of the month. Found out that he gave me the highest plan without asking for it i was shocked when i saw my bill, i felt like i get scammed giving me the highest plan without me knowing, because they want to get the highest commision and sales, the manager here yohawn is not honest and will lied you just to get comission and he also dont know how to help and deal with the costumer who is complaining very unprofessional. By the way i went to the other tmobile branch and they fixed my problem they lower my plan. Costumer service horrible manager needs more training

I want to send a huge thank you to Yohawnn. He was so helpful and knowledgeable. He helped me with…read morepleasure and I appreciate you. 5stars.

I came in to buy a new screen protector for my phone and thought I was able to find one with the…read moreassistance of a couple staff members. I bought one that was compatible with the Samsung Galaxy S24 and after purchase they offered to replace my old protector with the new one I bought. Turns out I actually needed one for the Galaxy S24 FE version which was my mistake. When staff searched for the one that I needed, they could not find one in stock. So I wasn't able to purchase one and my money was promptly refunded. It's a bummer that I couldn't find the screen protector for my phone, but I do appreciate the staff assistance.

ABSOLUTE NIGHTMARE: NEVER TRUST GEEK SQUAD WITH IPHONE REPAIRS…read more Even though they are an authorized Apple service provider, dealing with the Geek Squad at this Vacaville location for an iPhone warranty repair has been an incredibly frustrating, incompetent mess from start to finish. I dropped my phone off on 8/16. I had already completed all advanced troubleshooting myself (restore and DFU mode) to fix a boot loop unsuccessfully. The Geek Squad agent, Abraham, couldn't get it to work either, so he determined the device needed to be shipped to an Apple service center. He did warn me that the turnaround would be 3-5 business days and that all my data would be wiped. If I could do it all over again, I would have walked out right then and gone straight to an official Apple Store. Why? For starters, Geek Squad does absolutely nothing except act as a useless middleman to ship your phone away. Unlike an actual Apple Store, Best Buy doesn't provide a loaner device, which left me digitally stranded without a phone for a full 10 days. Had I known they were just going to mail it out and let it drag on, I would have handled the shipping to the service center myself to avoid this massive delay and inconvenience. Instead of the promised 3-5 business days, the process took a full 10 days. According to official carrier tracking, the repaired phone was physically delivered back to the store and signed for by a Best Buy employee named Roman on 8/24 at 10:29 AM. Yet, when I went to the store two days later, they claimed they didn't have it. They tried to give me the runaround, making up nonsense excuses about needing to call Apple and have them provide a "new serial number". After I spent hours trying to call the store (Best Buy does not route any of the calls to the actual store), and escalated the issue to Apple Support to demand accountability, the store finally called me back with an excuse claiming the phone was "misdelivered to the PetSmart next door." Absolute BS. A courier doesn't drop off a secure, signature-required Apple service shipment at a pet store. They clearly just misplaced it in their own house and lied to cover up their internal tracking mess. To top it off, Apple swapped out the logic board, so my data is completely gone. At least that is one thing I can't blame the store for, but definetly some poopy icing on an already decaying cake. Geek Squad's internal logistics are a total joke, their communication is nonexistent, and their customer service is built entirely on excuses. Save yourself the massive headache and go straight to an actual Apple Store or handle the mail-in process yourself directly. Best Buy repairs plain suck, and I am staying away from Geek Squad for good.

My husband and I made the switch from Verizon to T-Mobile (after being with them for years). All I…read morecan say is make sure you ask for a print out of what you're getting. The girl who signed us up said that a 3rd line was INCLUDED for no extra with our family bundle. We were then told that other accessories were thrown in for FREE. Just to find out our monthly bill was over $300/month. When we tried to cancel the line and return the products that were unopened and never used, we were charged a restocking fee.

I was visiting family and my phone was having issues. I was close to the mall and hadn't been in a…read morewhile. I was welcomed by KB right away. She was friendly & knowledgeable. She was able to explain what was going on with my phone & walk me through the steps so I am able to fix it myself if I need to.

I was looking into ATT U-Verse service online and wanted to see if the store had any additional…read moreincentives they could offer that may differ from the web. When I initially called I got Nick on the phone, he told me that they do offer U-Verse in the store and that they could match or beat anything that was available online. I went into the store later that afternoon with my two boys and Nick was there to help me out. I told him what I was looking to get, and he suggested different options to ensure I would be getting exactly what I wanted. Everything we saw online, he matched without a problem. Nick was very patient with me as I was letting my other little boy (1) stretch his legs and explore around a little and I had to excuse myself to loop him back around to keep close by, he even told me that my other kiddo could play the games on their display iPad's. Ultimately we got everything signed up, but the next available install wasn't for another two weeks. The kiddo's were ready to go and there as nothing else we could do at that time regarding the late install date, yet Nick told me that he will make a call to see if they can expedite it at all. Nick told got in touch with me a short time after i left and told me that changes couldn't be made within 24 hours of set up, and that he will try again the next day, and asked what time of day I would prefer. The customer service we received today was something that you can't get online, or over the phone. I'll skip all the little kiosk's or ATT stores along the way and make it a point to stop back to this location. -D

Save yourself the headache and go elsewhere!…read more In an effort to save time, I upgraded my phone online and arranged it for pick up. I got to the store around 10:30 this morning, picked up my phone, and returned home to do the transfer. After 3 attempts, I couldn't get the phone to transfer and neither of the phones had service. I went back to this location, which is about 20-25 minutes away and It took an hour and a half for the sales associate to realize that I was given the wrong phone and that is why it could not be activated or transferred. Whoever processed my order the night before bagged up my order, attached my receipt, and yet today's associates completely missed it and was trying to activate a phone that didn't belong to my order. At no point did anyone confirm if the SIM cards matched the order nor did they scan the phone to begin with. Even after that fiasco, it took another hour to transfer everything and at no point in the 2.5 hours did a manager step in to try to assist or even offer an apology for the crazy long wait. This location is full of young employees and incompetent leadership. There's a real lacking of understanding when it comes to customer service. Next time, I'll drive to Vacaville.