Josue Penate was an amazing help when I went in to upgrade my new phone! He's very knowledgeable and I enjoyed chatting with him while he set up my phone. He went above and beyond to get me the best deal, cannot recommend enough! read more

This corporate-owned Verizon store's the real deal. As many stores these days are branded non-corporate Verizon's (typically bad). The non-corporate versions are just product pushers and fee-structured support outlets. Upshot? Seek out the corporate-owned stores such as this one. After striking out at one of the wanna-be stores, I came here to this store across from Solano-Westfield Mall. I was lucky to be helped by store management associates Ruben and Alondra. Both beyond knowledgeable and capable associates versed in all matters Verizon. They helped me set up a replacement phone from one that had been determined defective by Verizon. Verizon may not have the cheapest plans out there, but their products, service and support can't be beat. Thank you to this store and their great associates. read more

Wonderful store! The Young rep that had helped me was Kelsey. I had broken my phone on Friday the 13th and went to get an insurance claim on it. I went in and she had helped me out with getting a replacement. The original replacement had came in with some problems, got a new replacement. Over the past week, we've been dealing with connection errors, and transfer issues. We even made several calls to customer support to see if we missed anything. Then earlier this morning (as of this rating) the replacement worked perfectly. 10/10 would recommend. read more

Best store rep ever. Kelsey T. Very helpful, above and beyond what I was expecting. I was having an issue with Apple product that I couldn't get resolved with the Apple itself. Being that I was a Verizon customer I stopped in to see how they could assist. Kelsey T. really is a smart and understanding young lady. We made a plan! And are still working it through. I'll be back once I get the device mailed to me. read more

One of the worst experiences ever at Verizon, Ulysses the alleged specialist only specializes in being rude and sarcastic, spent 50 minutes in this store and couldn't get no assistance no help and what really kills me is doesn't even know the product or services he's pitching. Even when I asked how many on hand does he have on such said device because I needed to buy a few for work and didn't want to go to another location he told me since it's the last hour they lock everything up and their is no way to determine quantity levels at this time. What a joke, I will be taking my business somewhere else. It has never been that serious to tolerate someone who's just miserable. read more

30 years ago we had Verizon and it was wonderful. We switched to AT&T when we got our IPhones. But wanted to switch back to Verizon, which we did 3 years ago. What a mistake!!! Verizon is the worst! NO customer service at all!! No way to speak to a human!!! I rwas on hold yesterday for 37 min then was disconnected. Then 50 min and disconnected again. After calling back and being on hold for an hour and 45 minutes I hung up. I would give them a ZERO RATING if I could . We have a $200+ bill each month and they can't even hire enough agents to help their customers!! NEVER GET VERIZON! YOU WILL REGRET IT LIKE WE ARE. read more

Went in for upgrades and we came out feeling scammed. They charged us a "service" fee and said we need to turn in the phones we are trading in and if they arent accepted as trade in we would need to come back to the store to pay off the old phones. As we were leaving the wife and i thought it was funny our "service" fee was the same price as the remaining balance on our phones. What we later found out through an ACTUAL Verizon and not third party store is that we did pay off the old phones and there was no history of us trying to do a upgrade in their system. So if we had already payed the phones off what we were going to go back to "payoff"??! Additionally they wanted to upsell us $600 of accessories!! So with the "service" fee and accessories our bill walking out the door was looking at about $800+ dollars. They told us if we didnt buy the EXACT NON APPLE 24w charger and cable they had at the store for our new APPLE IPHONES battery would swell up. Saying we are going to back with broken iphones because we didnt listen to them. The manger gave us a hard time, basically criticizing us, for refusing his obviously ridiculous upselling attempt. Even went as far as saying all the other stores in the mall have sh*tty cases that break easily. NEVER COMING TO THIS STORE AGAIN! read more

Wow, thank you Chris! You did an amazing job in explaining to a Samsung Note guy not only why I need to buy this and how it can be used but also in acquiring it and all the needed accessories... thank you Chris! read more

Verizon - Mobile Phones Near Me - Fairfield, California

I have no idea what their problem is. But we just went in for an upgrade and asked a few questions for some verification. They did not even act like they wanted to help us, sell anything, or just be there. Honestly, don't work there if you don't wanna help people. There are other jobs out there. read more

Angelo at this Verizon store was absolutely amazing to work with. We were frustrated with the Vacaville store associates, therefore drove to the Fairfield mall location. After venting our frustrations with Angelo, he had us take a seat and assured us we were in good hands. He was definitely correct, as we were in the best hands possible. He eased all of our frustrations, worked diligently to get the phone completed and answered all of our questions thoroughly with the upmost patience and respect. We felt like he became our friend. Thank you Angelo, for changing our entire experience and making our day. We are so grateful. read more

Update: I wish I would have purchased at an official Verizon store. This location has caused nothing but problems when it comes to my bill. My trade in value was imputed incorrectly . It's been 2 months now and Every month I have to call Verizon because this location keeps adding additional charges to my bill. BUY FROM AN OFFICIAL VERIZON STORE. Trust me YOU will save you money and time! read more

Rambo and Luiz really took care of me and my wife today..we were in a crush to get a new phone and transfer another..they were so helpful and fast..if you ever need some helpful guys, visit them in the solono/ Fairfield mall! read more

Great experience I was greeted kindly and helped by chris. Although I had to wait Chris updated me on timing which kept me in the store. I think that was very considerate. I had been carrier shopping all day and I was bothered by the different companies who tried to sell me more than what I was asking for but once I went into Verizon I told Chris what l was looking for, and assisted on getting just that. He also let me know about the other options but proceeded to give me exactly what I was asking for without a debate on anything else! Just that alone made me want to switch to Verizon! Chris was very patient , very understand with my detailed request and every question i had. I usually do not like being in stores for so long but I didn't mind being in Verizon for this long. Next day I return to turn in my old phone because I had gotten a new one with the Verizon since the customer service and carrier was so good. Chris wasn't there but Angie was again I was greeted very kindly just like Chris and he had a very good customer service it was so well that I think I want to return back to simply say hi and to think them again I have never had such Chris wasn't there but Angie was & again I was greeted very kindly. Like Chris, Angie had a very good customer service it was so well that I think I want to return back to simply say hi and to thank them again. I have never had such good service until I came across Verizon and met Chris and Angie. Angie was patient and easy going she helped with what I asked and made things very easy. They are great! I recommend Verizon and this store specifically! read more

My husband and I were fortunate to work with Armando last night. He answered all our questions and was accommodating to our needs. We really appreciate the help that he did to support us in such a big purchase, not only getting one phone but two. Put the screens on nicely, easy to talk to, and made us feel confident in the phones we were getting. read more

The experience the first time I came into this store was great! The employee was wonderful with helping upgrade my phone, transfer information between ohones, and pick out my accessoriee. I realized later that the screen protector did not cover the whole screen, and decided to try it out. My issue is it blocks the sides of the keyboard and other things needing the edge of the screen. I went back to the store after returning from vacation. The employee who originally helped me was nice when I went in, but turned very rude after I said I wanted to return the screen protector. He had me talk to another employee who said yes, I can still return the screen protector as long as it's within 30 days. Went back to the store with the help receipt and packaging a different day. Talked to a different employee, and then was told that I could only exchange the cover for something else. That is different than what the other employee said, and that the other employee wouldn't be able to do anything different. Store manager doesn't work until after the 30 day mark. Now I'm stuck with a $60 screen protector that doesn't cover the whole screen and makes using the keyboard difficult (because they don't have any other kind). I don't plan to go in this store again (except to attempt to resolve this issue one last time). The service was good the first time, but same employee turned rude once I tried to return something. Then, I got different information from different employees. read more

I needed to make a payment and they were open for me thank you! The staff was very helpful. I will be going back to make my payment again.

Luiz helped me get my new XR, with deals. Helped me transfer my phone to my son. Was there over two hours and it was actually fun. His service was great. read more

Kenhi was excellent and knowledgeable with the product, if you want a straight forward and honest contract GO SEE Kenhi he went above and beyond read more

Update: Long story short the district manager promised us a BOGO deal and store manager at the time told us it would take a few months for all to clear on our bill. Lies!!! It has been over half a year and this problem is still NOT resolved! We are paying for two phones and so far this issue has NOT been resolved by the district manager. Easy to get a hold of him to make a sale, but not easy to get a hold of him to fix the issue! I'll give this issue a few more days to be resolved before I take it legal actions and the contact the Better Business Bureau. read more

Came in with my friend to assist her with upgrading her phone. We were greeted by Roselyn. She was so patient and answered all of our questions. Roselyn truly made this experience flawless. I highly recommend this place! read more

Went to get a new phone when my pixel 2XL smashed. Had Luis help me out, super chill dude and extremely helpful.

Great place to go Chris was so helpful and very nice. I would totally refer him anytime !

I wanted to upgrade my phone number along with my phone. Luis was extremely helpful and assisted me with finding savings for my bill. He also made sure to make suggestions on useful accessories while cracking a joke or twelve. He made the experience as painless as possible. Thanks team! read more

The absolute worst phone experience I've ever experienced. Was lied to several times in what my amount would be etc. the service is horrible and for ONE LINE on my third month of service I'm paying nearly $300 per month. When I obviously ask why in the hell my bill is so outrageous they give the run around and you get no answers. Any other company has easy to reach customer service but with these people you will be on hold for hours and still get nowhere. All they care about is their sales commission PERIOD. even the "supervisors" I'm trying my absolute best to leave this scamming ass company. I'd rather have metro pcs than be apart of this bullshit. read more

Save your time and patience and go else where. Long story short, ordered a phone, was told it would get there within 2 days called to follow up on the order and nothing. Called again some lady told me it would be there on the weekend and nothing. Come the weekend I call and the person I spoke to was nice until I asked him if they can cancel my order because it was taking too long and I need a phone because mine is hanging from a thread and they told me there was no update on delivery time or where it was at. I told him each person keeps giving me a different day and he said they are having a delay in deliveries and they hadn't seen anything like this since Christmas time. He told me he can cancel the order when it's received and then I can go to a different location to buy one. Which was rude as f. I would have appreciated a heads up when I ordered my phone. Here is 12 days later and still no phone. I just got off the phone with Angelo who was the person that helped me place the order and he said he didn't know where my order was. I had to call customer service took me about an hour to get my order canceled. Seriously save you the trouble and go else where to an actual Verizon store. Would not recommend or will return to this place!! read more

My husband and I wanted to switch to Verizon. We walked into this place and Maurisio and his team were great. We purchased an iPhone 8 and iPhone X. They installed the screen protectors, assisted with the data transfers, etc. They'll take care of you, would definitely recommend this spot! read more

On Monday 2/25/19, I went into Victra and was greeted by an employee, Doug K. that was so pleasant and kind! He was exceptional with his customer service. I had a few questions about my new phone I had just purchased. Thanks Doug K. read more

Roselyn was amazing and friendly. I had a lot of questions and she answered them all. Helped me get a new IPhone!!! She made me feel comfortable! read more

Armando at the Verizon Wireless Store at the Solano Mall in Fairfield was awesome. He was really helpful with the activation of my sister's phone. read more

Super impressed by the service at this store! The Assistant Store Manager, Marisio, did an awesome job of making the process of upgrading my husband's phone smooth, efficient, and affordable. He was extremely knowledgeable about the products offered & the different options available, and he made sure that all of our cell phone needs were met without making us feeling "upsold" at all. We will definitely be returning for future transactions! read more

Awesome manager Mustafa and his staff Dakota, great customer service . The manager gave me great deals and honored his word when cooperate made a mistake on my bill. His a man of his word. Dakota has patients and is not a pushy salesman. I had errands to run in the mall and he took care of my cell phone needs while I ran my errands. Thumbs up to the Verizon store in Solano mall in Fairfield . Satisfied customer. Maria G. read more

Okay so I was just going into this Verizon to exchange a new phone that I had purchased in San Diego. I had planned to do the exchange and go elsewhere for additional service needs. Once I got to Verizon in Solano Mall here in Fairfield, CA Luis Gonzales handled my exchange. He was so informative, patient and knowledgeable in dealing with my situation. He explained so many things and answered all my questions in laymens terms that I understood. He gets my vote for exceptional customer service. I recommend anyone needing a great cellphone experience to go and see Luis. read more

The service was amazing me and my wife were helped get new phones and switch companies very easily threw there team. I was very impressed by the staff to take the time and find us the best plan for us. I'll be going back in the future. They have great team. read more

My fiancée and I went in to get the iPhone 11 pro max from them. We were helped by a gentleman named David. He was very helpful and transparent with what the new costs were going to be with our bill. The store in Gateway Plaza, doesn't do this. We got in the store close to closing time on a Sunday. David was patient with us, gave us a good deal (since it was the last of the BOGO deal) on our new iPad too. He stayed later to complete our transaction even though he was supposed to leave an hour ago. I was so pleased with his service and help! I will be going to Victra because of him! read more

Excellent service and help Assistant Store Manager Marisio. And also earlier with Adrian. Marisio helped me with my current situation and i did not have to travel back yo Truckee where i originally purchased my device. My phone is easier to use and i also have video calling for my friends with the iphone. Again thanks for all your guy's help i reallu appreciate it all. Great people here at this location. read more

I decided I want to upgrade my iPhone 8plus to the iPhone XS Max if I was eligible to upgrade so I went in with my boyfriend and Luis was the first one to greet us and help me out with my plan. He was very patient with all my questions and answered all of them matter of fact. He never rushed us out to help the next customer which was extremely helpful. But the best part of my experience with Luis was that he was always completely honest with me about the phone and plan i was asking about. Never once did he try to upscale me. He was able to order the phone I wanted and I came back two days later and he set it all up for me which was a breeze. I'm now a happy with my new phone and I'll definitely be a repeat customer. read more

Luis is the man. Lesson of this ordeal Don't ENCRYPT YO PHONES . Again Luis was great. Took me 3 days to get all this handled but I have never felt this customer service this great with Verizon ever. Great job read more

This place is a joke and the management is just as clueless as the employees. My husband went in to rerun a phone case I had gotten 17 days ago. Yes I understand the return policy is 15 days but when you spend 50 dollars on a phone case and it turns yellow within 17 days there should be an exception. The only reason I didn't make it within the 15 days was because of the fires going on and I couldn't leave the house with my kids. In the end they finally returned it after fighting with them. After listening to the manager say clear cases all turn yellow all of them right after you buy them. Maybe it's the stores terrible choice in clear cases. Either way I would stay away and go to a real Verizon. Also I know the case I exchanged it for was only 35 bucks and the one I turned in was 50 bucks but I was tired of arguing with them. I know they think they at least got an extra 15 bucks out of me but I knew. This place is obviously dishonest take your business elsewhere. read more

We got great service with a smile. Roslyn helps us and made things easy for my 75 year old mother.

After being absolutely mistreated (TERRIBLE customer service, GHETTO/BAD attitudes, general lack of care, among other crappy service) & put through the ringer at the Verizon corporate store across the street for the last THREE WEEKS, where mind you, my issues were still left unresolved, I decided to give the new mall authorized retailer a try. (BTW, BEST DECISION I COULD HAVE MADE!!!!) The store manager, Adrian came to my rescue & helped me solve my phone issues (Verizon's original issues that they refused to rectify). Adrian was very patient, kind, understanding, and knowledgeable; he spent hours trying to figure out my issues & corrected them, even staying HOURS after the store closed. He was open & honest on costs & such (he even gave me a discount for my troubles) & helped me make the best decision for myself & my phone/phone plan. I highly recommend this store, especially Adrian, the store manager. They are a newer store but were packed all day/night & now I see why. Adrian is a true professional who helped get me back to where I need to be (should have always been) with my phone & service, something Verizon corporate didn't seem to even have 5 minutes for. I'll take all my Verizon business to Adrian & his team from here on out!! THANK YOU, Adrian!!!! read more