I wanted to take a moment to recognize Justin at the Fairfield Branch on North Texas St. for the…read moreexceptional customer service he provided during my recent rental experience. We encountered an issue with our original rental that could have easily made an already busy travel day much more stressful. From the moment I brought the situation to Justin's attention, he was attentive, professional, and genuinely committed to helping. He listened to my concerns, took ownership of the situation, and did everything within his ability to make things right. I left feeling not only taken care of, but genuinely valued as a customer. What stood out to me even more was that my experience with Justin wasn't something that appeared to be reserved for my situation. During both pickup and drop-off, I had the opportunity to observe him interacting with other customers in the office. He was consistently patient, personable, and attentive, even while managing multiple demands at once. The level of service I received was clearly representative of how he approaches his work. I also noticed the way Justin interacted with his teammates. He treated them with the same respect and consideration he showed his customers and was willing to step in and help where needed. As someone with a background in Human Resources, I pay attention to those things. How an employee treats customers is important, but how they treat their colleagues when they don't necessarily realize someone is watching says just as much about their character and professionalism. Justin represented Enterprise extremely well throughout our experience. Employees like him are the reason customers remember a company positively after something doesn't initially go as planned. I hope his leadership knows what an asset they have on their team and that he receives the recognition he deserves. Please extend my sincere appreciation to Justin for taking such great care of us. It is team members like him--and the level of service he consistently provides--that have kept me returning to this Enterprise location year after year.

Patricia at the Enterprise Rental Car in Fairfield, CA absolutely saved the day for my wife and me…read more After our truck's transmission unexpectedly blew on the way to Tahoe, we were stressed, tired, and scrambling to figure things out. Patricia immediately stepped in with kindness, empathy, and incredible customer service. She had us in and out in under 10 minutes, made the entire process effortless, and got us into a super comfortable car so we could continue our trip to Tahoe without missing a beat. You can tell she genuinely cares about people and takes pride in helping customers during stressful situations. In a world where great customer service feels rare these days, Patricia was a breath of fresh air. Friendly, professional, efficient, and truly caring. Enterprise is lucky to have her. Thank you again, Patricia!

I received excellent customer service from everyone who helped me! Danny picking me up, Gabby…read morehelping me get my rental and Jalen when I dropped off the car! My experience in the past has been that everything was very disorganized with poor customer service! But here at Enterprise in Vallejo I was pleasantly surprised! They all have great attitudes!!! Also I noticed that they also did excellent customer service for everyone else who came in!

Reserved a Ford 150 online yesterday evening with insurance went to pickup this am and was told…read morethis was blocked because I bought insurance! I was told I couldn't buy insurance I could rent the truck but I had to use my own insurance or rent another vehicle.

I have been using Lyft for about 9 years. Lately Lyft has been adding excessive charges to my…read morebalance, once you contact Support for assistance it's either Ai or a bot. I was charged double the amount for a daily ride I take, I contacted support and was told the charges are correct and I would receive no further assistance. Lyft customer service is horrible, you never get a live agent, nothing ever gets resolved. I rode one way for $28.91 and my return trip was $45 for the same trip, another example I pay 7.98 to go to the store everyday, but for some reason I was charged $18.96...Lyft makes up fees as they go. I suggest you start looking at your total charges because Lyft is just doing anything now​, overcharging its customers

The directions given to My driver where incorrect. I was traveling back from Sutter Hospital in…read moreSanta Rosa to my home off of Petaluma Blvd North. Should have been a straight shot on. the 101 South. Instead his GPS directions made him exit while still in Santa Rosa and take some dark streets around to get back on 101 South after five minutes of me panicking that I was being kidnapped. He kept saying he had to go that way and he had no choice but to follow directions given him. Then we get to my complex and again he can't go straight to my house. He has to drop me off wherever that app says. I freaked out and demanded to be let out. I offered to pay but he realized I was crying and he refused payment. So I had to walk 550 feet in the dark at 1:15 am. This was my first and last Lyft.

At last minute we needed a reliable vehicle for a local trip maybe 70 miles total. We called but…read morethe person on the phone wasn't actually at the site and had a strong accent (I'm hard of hearing) so I couldn't tell if yes they had a vehicle we could rent. Being less than a mile away from where we were at the time we called we decided to drive there. We were greeted by a funny and polite man named ISA and the woman behind the counter Monica was very friendly. We had a great conversation and left feeling like we were part of their company family. The Toyota we rented was clean inside but all the windows were extremely dirty. We returned the car early as the visit we had planned didn't go well and ended quickly. Upon returning the vehicle we were greeted by another gentleman named Alfred who was extremely professional and friendly. The whole process was efficient and effortless. Definitely worth giving 5 stars even with the dirty windows. Thank you

The lady there is quite weird she states she goes by the book take your mask off so I can match…read moreyour face to the ID, but won't move the cars up from the gate to do full around inspections lol lucky I needed them at the time.

Service is excellent! On time and the lady on was very nice and helpful.car was really clean.read more

Today I was barely missed from being ran over by Fairfield Taxi cab 10, on Pennsylvania St and…read moreKentucky St, in Fairfield CA. The driver of the taxi was a caucasian male, wearing glasses, baseball cap, plaid button up shirt, mustache, beard and hair length to nape of neck. I know this because the taxi cab was that close to injuring my person. I called to the dispatch office to comment/complain. I was put on "annoying caller time out" The dispatcher was not listening to my concern and dismissively & reluctantly allegedly took my name and phone number. Taxi cab driver and Taxi cab dispatcher's like this are the reason UBER, LYFT, Carpool and public transportation are the passenger's FIRST choice. The FAIR thing to do from Fairfield Taxi Company is to better vet their potential personnel "employees & cab drivers/owners"

This is by far the most unfriendliest car rental place I've ever been too. I though it was just…read morewhen I picked up but it hasn't changed much when dropping off. I booked through work so I can't complain about that. When I got here to pick up, if seem like I inconvenience the employee. Then she told me if I got the car dirty to clean it up before returning . I'm driving to reno, of course I will get the car dirty .. Anyways return day comes around and I'm still in reno. Next day tell me why she calls me at 9:49 and tells me that if I return the car by 10 am I won't get charged for another day. Really you expect me to make it in 11 mins?. I didn't really care too much for the extra charges because I'm not paying for it. Yet if I was, it would be nice to know that they where semi flexible. Would I come here on my own? NO. Would I come here for work related stuff yes . Ok she got another star Cuz she found something in the car and returned it .

Well I don't rent from Avis very often.....in fact this may have been only the 4th time I have…read morerented from them in the past 15 years. This particular location was odd because it was inside a Sears Auto Center. The Customer Service Rep we talked to was somewhat pleasant but she reminded me of why I don't do business with Avis on a regular basis. Let me start by saying the only reason we booked this car was because we wanted to have a backup in case my sister-in-law's car was not up to our satisfaction. Well as it turned out it wasn't so we decided to rent a car and the rate was awesome......only $102.00 for a 4 and half day rental. We reserved an intermediate car and were lucky enough to get a brand new Volkswagon Jetta with only 63 miles on it. Now because it was new the agent wanted to make sure we really took care of it and was talking about how there would be a 250.00 charge if the car was returned "Excessively Dirty" I was like what are you talking about it is a RENTAL it doesn't matter how a rental comes back as long it is not damaged or you don't smoke in it etc.....She also said there would be a $10 a gallon charge for gas if we didn't bring it back full. I was thinking who charges that.....because it is usually only a buck or two more than the local area gas stations. So needless to say she was very concerned that with this being a new car that we take care of it.....including having it detailed if it got to dirty. Let me say under no circumstances that I would ever have any RENTAL car detailed. I even had to go back and ask about floor mats and she pretty much gave me a used one for my side and a towel for the passenger side. So it seems to me if she was concerned about the car so much there would have been at least some floor mats for the new carpet in the car. So her response after all of that was well "it is a rental so it will get dirty but anything within in reason is fine" I was like whatever. So again this is why I don't rent from Avis and if I can avoid them I won't be renting from them again unless I get a VERY GOOD rate. Eat, Drink, and be Merry my Friends!!!!!

I have been experimenting with not owning a car and had used Zipcar a couple of times -- one car…read morewas spotless, another was dusty but fine. My last trip, however, changed my mind about the company completely. While driving on the freeway, I got tire pressure warning lights, followed by a loud flopping and then a scraping sound. I pulled over on the shoulder with cars flying by at 70 mph. It was dark and frightening. I stayed buckled in and called Zipcar for help -- but what followed was worse than the breakdown itself. The customer service team, clearly based overseas, seemed to have no grasp of the situation I was in. They repeatedly told me to get out of the car to inspect the tire and look for a spare, even after I explained I was on a dark freeway shoulder in the middle of the night. Their focus was on ending the trip and assuring me I wouldn't be charged -- not on my safety. Eventually, with no clear plan or updates from them, I accepted a ride from a stranger just to get off the freeway -- something I would never normally do. Thankfully, he was just looking for gas money and not worse. Hours later, I got texts saying a tow truck was coming, and later that the car had been towed. None of that was communicated to me while I was stranded. Maybe the car wasn't maintained properly, maybe it was just bad luck -- but what's certain is that Zipcar's customer service is completely unprepared for emergencies. I'll never use them again, and I'll warn friends and family to avoid them too.

ZipCar was good at the beginning but it just started going downhill sometime in May 2023. Yes, I've…read morebeen late a few times but it was due to traffic which is not my fault. But this last time, it was heavy traffic and a really bad car caught on fire completely and traffic was backed up 30 minutes to an hour. I tried to call and let them know that but they didn't care whatsoever. So, they charged me $100 plus the hours that I used, too, and then, they suspended my account without letting me know when I was tried to go to my account and pay for the cost. I called and there were no English specialists or customer service agents that I could understand. I asked them questions but they didn't even answer my question clearly. If I am suspended, how long am I suspended for? 6-8 weeks? Forever? Like give me more information than, "this is a final decision and it can not be reversed". That's not an answer to my question at all. Then, you guys still want me to pay but I can't even continue to use ZipCar after that. That's a waste of my hard work money that I earned. Ever since I started using ZipCar, it's been problem after problem with their own property, I was stuck out in the heat for 3 hours because their ZipCar wouldn't even start. I had to call customer service and they had to transfer me to a technician just to work on their own stuff for them when they could have sent someone out. If I am suspended, they could have said, "6-8 weeks like they do with car accidents" which I think is crap. If a late person can impact another member so can a car accident can impact another member. If you guys can suspend someone who had a car accident for 6-8 weeks, you can suspend a person who is late for 6-8 weeks. At least give them some type of clear explanation instead of the crap, "final decision and can't be reversed" nonsense. That's not my question. HOW LONG WILL MY ACCOUNT BE SUSPENDED FOR?!? 6-8 WEEKS??? A MONTH??? A YEAR??? INDEFINITELY?!? LIKE SERIOUSLY?!? DO ANYBODY HAVE ANY COMMON SENSE WHEN IT COMES TO CUSTOMER SERVICE AND ENGLISH?? At least, give people a chance to pay for their balance instead of closing their account. That's how you lose CUSTOMERS!! Duh! I'm not going to keep calling ZipCar because they give me bullshit answers anyways! Gives me more motivation to fix my own broken down vehicle even quicker now. Thanks, ZipCar for your poor customer service and lack of information!

A very kind company!…read more My son was turning 4 this past weekend and didn't want a party, just a ride in a "super stretch long car". My hunt for a limo service felt defeated as hardly any local companies still offered traditional limos and def wouldn't budge on 4-5hr+ minimums. I reached out to several and pleaded my case for a shorter rental and was rejected by everyone besides A1. Although they do have a minimum hour rental they made an exception to make our son's birthday wish come true. We got a great rate, perfect friendly service and one happy kid who felt SO cool on his limo ride. I'm so thankful for them for helping me make this happen and would recommend them for any special event needs. communication prior to service was top tier which I found was severely lacking with the other companies I was in contact with. Thank you again A1

Sunny @A-1 Limo was excellent, on time and very affordable. I will definitely use this service…read moreagain. He was very generous and a pleasure to work with. My daughter and I had such a a wonderful experience to the Smokey Robinson concert and back and was offered extra time such as stopping to eat or anything we wanted.....I strongly recommend this service. ( No hidden fees )

I was referred here to get a rental car by the insurance company while my car was in the shop after…read moresomeone crashed into it. Everyone here is super friendly and on top of what is going on. But they always seem to be super busy - although the staff handle it great and get everyone on the road quickly perhaps the owner or corporate should hire another person? Overall I'd give the staff a hundred stars if I could. My only nitpick would be to have more electric cars available at the basic car price point so that people getting rental cars through insurance can choose an EV if they want to.

I never thought I'd write a review for a rental car office, but the team and particularly Anne…read moreRicci at this location more than deserve one. Basically, they are fantastic. Anne should be promoted to train other people all over the country on customer service and basic humanity. Elderly client having trouble finding her confirmation? They helped her out. Need a ride to the airport when you check your car back in? They are there for you and make sure you make your flight. Someone accidentally left their cel phone in a returned car and is now several hundred miles away? No problem, they drop the phone into fedex and you have it back in a day or so. Truly astonishing and wonderful. I wish them much success.

I had a great experience with Avis in Fairfield! The entire process was fast, clean, and seamless…read more The customer service was excellent, and they even upgraded my vehicle at no additional charge. I'll definitely rent from them again!

Today online I found the price of 1875 a day plus taxes using my Alaska Airlines card but when I…read morecalled he said that that's an airport price which there's not an airport near here and they said 45 a day I think that's terrible