I wanted to take a moment to recognize Justin at the Fairfield Branch on North Texas St. for the…read moreexceptional customer service he provided during my recent rental experience. We encountered an issue with our original rental that could have easily made an already busy travel day much more stressful. From the moment I brought the situation to Justin's attention, he was attentive, professional, and genuinely committed to helping. He listened to my concerns, took ownership of the situation, and did everything within his ability to make things right. I left feeling not only taken care of, but genuinely valued as a customer. What stood out to me even more was that my experience with Justin wasn't something that appeared to be reserved for my situation. During both pickup and drop-off, I had the opportunity to observe him interacting with other customers in the office. He was consistently patient, personable, and attentive, even while managing multiple demands at once. The level of service I received was clearly representative of how he approaches his work. I also noticed the way Justin interacted with his teammates. He treated them with the same respect and consideration he showed his customers and was willing to step in and help where needed. As someone with a background in Human Resources, I pay attention to those things. How an employee treats customers is important, but how they treat their colleagues when they don't necessarily realize someone is watching says just as much about their character and professionalism. Justin represented Enterprise extremely well throughout our experience. Employees like him are the reason customers remember a company positively after something doesn't initially go as planned. I hope his leadership knows what an asset they have on their team and that he receives the recognition he deserves. Please extend my sincere appreciation to Justin for taking such great care of us. It is team members like him--and the level of service he consistently provides--that have kept me returning to this Enterprise location year after year.

Patricia at the Enterprise Rental Car in Fairfield, CA absolutely saved the day for my wife and me…read more After our truck's transmission unexpectedly blew on the way to Tahoe, we were stressed, tired, and scrambling to figure things out. Patricia immediately stepped in with kindness, empathy, and incredible customer service. She had us in and out in under 10 minutes, made the entire process effortless, and got us into a super comfortable car so we could continue our trip to Tahoe without missing a beat. You can tell she genuinely cares about people and takes pride in helping customers during stressful situations. In a world where great customer service feels rare these days, Patricia was a breath of fresh air. Friendly, professional, efficient, and truly caring. Enterprise is lucky to have her. Thank you again, Patricia!

The guy that helped me is a cool dude , he knows the business an is easy to work with.read more

I made a reservation with Hertz for pickup on 04/20/26 at 12:00 PM. Hertz gives customers a…read moretwo-hour window to pick up reserved vehicles, so I arrived well within that timeframe. When we got there, the front door was locked, and we were told through the window that there were no vehicles available. An employee I have rented from many times asked to see my reservation, which I showed him on my phone. He stated that he had already informed the third-party booking company that there were no vehicles available. However, no one from Hertz contacted me to let me know my reservation could not be honored. I then noticed at least 20 vehicles parked in the back and behind a fence and recorded them on my phone. When I asked about those vehicles, I was told they were all reserved. I explained that this situation was costing me a significant amount of money and creating a major inconvenience. Instead of showing professionalism or empathy, the front office employee laughed at me and said, "That's why you aren't getting a car." He was correct -- I did not get a rental car from Hertz that day, despite having a confirmed reservation. I have been a loyal customer for years, but after this experience and the way I was treated, I will NEVER rent from this location or any Hertz again.

Shout out to Brett for taking care of us with our truck rental return today on 4/2/16. What…read morestarted off as a nightmare for our truck pickup in Seattle, WA ended in a professional and pleasant experience at this Fairfield location near TAFB. We agree with the other reviews on Brett's customer service - listens well to our concerns and feedback. We definitely can't say the same for Budget's national customer service line or the office on 4th avenue in the Sodo district in Seattle. Not impressed at all. As a tip, there is a Valero gas station real close to this Budget office. Wish we knew about this instead of scrambling to find a gas station to fill up the truck before returning it.

Bad customer service, lady in the office is rude and very very slow. She feels entitled for some…read morereason. It's only budget and their cars are dirty. She answers phones while taking reservation and process takes 45 min to rent with an attitude on top of it . DO NOT RENT FROM THIS GARBAGE LOCATION

I had a great experience with Avis in Fairfield! The entire process was fast, clean, and seamless…read more The customer service was excellent, and they even upgraded my vehicle at no additional charge. I'll definitely rent from them again!

Today online I found the price of 1875 a day plus taxes using my Alaska Airlines card but when I…read morecalled he said that that's an airport price which there's not an airport near here and they said 45 a day I think that's terrible

Thank you so much for going above and beyond and getting me in a car after a string of bad luck…read more You saved our family's holiday! And my dr appointments and sanity

Well I don't rent from Avis very often.....in fact this may have been only the 4th time I have…read morerented from them in the past 15 years. This particular location was odd because it was inside a Sears Auto Center. The Customer Service Rep we talked to was somewhat pleasant but she reminded me of why I don't do business with Avis on a regular basis. Let me start by saying the only reason we booked this car was because we wanted to have a backup in case my sister-in-law's car was not up to our satisfaction. Well as it turned out it wasn't so we decided to rent a car and the rate was awesome......only $102.00 for a 4 and half day rental. We reserved an intermediate car and were lucky enough to get a brand new Volkswagon Jetta with only 63 miles on it. Now because it was new the agent wanted to make sure we really took care of it and was talking about how there would be a 250.00 charge if the car was returned "Excessively Dirty" I was like what are you talking about it is a RENTAL it doesn't matter how a rental comes back as long it is not damaged or you don't smoke in it etc.....She also said there would be a $10 a gallon charge for gas if we didn't bring it back full. I was thinking who charges that.....because it is usually only a buck or two more than the local area gas stations. So needless to say she was very concerned that with this being a new car that we take care of it.....including having it detailed if it got to dirty. Let me say under no circumstances that I would ever have any RENTAL car detailed. I even had to go back and ask about floor mats and she pretty much gave me a used one for my side and a towel for the passenger side. So it seems to me if she was concerned about the car so much there would have been at least some floor mats for the new carpet in the car. So her response after all of that was well "it is a rental so it will get dirty but anything within in reason is fine" I was like whatever. So again this is why I don't rent from Avis and if I can avoid them I won't be renting from them again unless I get a VERY GOOD rate. Eat, Drink, and be Merry my Friends!!!!!

This is by far the most unfriendliest car rental place I've ever been too. I though it was just…read morewhen I picked up but it hasn't changed much when dropping off. I booked through work so I can't complain about that. When I got here to pick up, if seem like I inconvenience the employee. Then she told me if I got the car dirty to clean it up before returning . I'm driving to reno, of course I will get the car dirty .. Anyways return day comes around and I'm still in reno. Next day tell me why she calls me at 9:49 and tells me that if I return the car by 10 am I won't get charged for another day. Really you expect me to make it in 11 mins?. I didn't really care too much for the extra charges because I'm not paying for it. Yet if I was, it would be nice to know that they where semi flexible. Would I come here on my own? NO. Would I come here for work related stuff yes . Ok she got another star Cuz she found something in the car and returned it .

You're welcome, Lisa. I'm sorry you guys had to deal with Stephanie H.'s stinky vajayjay…read more Hopefully, she won't be back anytime soon.

I have not rented a car from Enterprise since they moved from their Orange Drive location to this…read moreone at the Nut Tree Airport. I had to rent a car here as my car was getting a major warranty recall worked on that was going to take a week or so. I had booked the car online Monday night and picked it up on Tuesday morning at 8am (hours are 8am-6pm). Michaela, Rachel and another lady that I encountered there were super friendly and very efficient. I had initially paid for the car out of pocket, but later in the day, the dealership where my car was getting serviced approved a rental car, so I got a call from Rachel and was told that she will change the account to being paid for by my dealer and they will refund my card once I return the car. When I returned the car the following Monday, was told that my initial charges and deposit for the car will be refunded as I was told on the phone. I needed a ride back to the dealership and was offered a free shuttle service to the dealership to pick up my car. This is probably once of the best experiences I have had at a rental car company. I will definitely be back the next time I need a rental car. I hope the group of ladies are still around the next time as they really made the experience nice!

I needed a car to drive around my aunt to look around the area. My car wasn't functioning so I got…read morea car here. Staff had Excellent service here Glen was cool, he was professional and easy to talk. He gave me decent and clean car. I had to get picked up from my hotel. It took a while but at least I got a car. Not like enterprise, shame on you. Jerry picked me up, he was cool, he told me what I needed to rent a car. That was cool. After i was done with the car, Zeli helped me out, he was cool and professional as well. Wardine - she was a driver who drove me back to hotel after returning the car. I was satisfied with their service and cool staff. I highly recommend new clients to rent a car here. Glen - 5 stars Jerry - 5 stars Zeli - 5 stars Wardine - 5 stars Overall 5 stars I don't understand why people giving bad rating here. Thank you !

I made a reservation online and got confirmation for the car, I was really counting on the car…read moresince I had made plans with my family for the weekend and I called 1 and a half hour before my pick up time just to see if I could get it earlier and Abraham with Hertz answered the phone and asked the last name on the reservation and he said "Oh meant to call you to tell you I've got nothing available " to what I responded oh well that's not possible I made a reservation and got a confirmation he said oh well online does that sometimes, I said you could have emailed me or call me way in advance to let me know these things. I asked Abraham (Hertz) so that's it that's all I got I was counting on that car, is that as far as your help goes like no other option like a bigger vehicle like other place where I might be able to pick one up like nothing, he said and I quote "That's on you to figure it out". Very poor customer service and no empathy what's so ever.

This was my first time renting from AVH. It was a seamless and enjoyable experience! From start to…read morefinish, everything went incredibly smoothly. The pickup and drop-off process was straightforward and stress-free, which we really appreciated--especially as first-time users. The van was spotless, well-maintained, and surprisingly easy to drive. It had plenty of space, which made it perfect for our girls trip. It felt comfortable and reliable throughout the journey, and we could tell that Dion and Britt take great care of their vehicle. They were also very responsive and friendly, which made the whole process even better. Their clear communication and professionalism gave us peace of mind. We're already planning our next trip and will definitely be renting from them again. Highly recommend Dion and Britt if you're looking for a smooth, reliable rental experience!

Dion has provided exceptional service! Booking super convenient and I am amazed how accommodating…read morehe was! I booked at the last minute and was able to secure the van within minutes. We will definitely be utilizing AVH Van rental services with Dion! Professional, Affordable, conveniently located in Fairfield, Great communication!