My wife's car was in the shop, so she needed a rental car to get to work. She chose to rent from…read morethis Enterprise in Fairfield, because the one in Vacaville did not have any cars available (we live in Vacaville). We rented for 1 week Saturday 1pm to Saturday 1pm) because we weren't sure when her car repair was going to be completed. The rental process was easy, booked online and then, go pick the car up. When we arrived there were 2 employees working the desk with customers, but we were greeted and told they will be with us once they finished working with current customers. Once they confirmed our reservation, we were taken out to the car, did the walk around, signed the rental agreement and paid for the car. They charge a $300 deposit which they will refund nice you return the car. The car was clean, but did not have a full tank of gas (only around 1/3 tank), but was told to return with that amount of gas. When we got home, my wife noticed that there was a keyfob for another car in the center console storage (we had rented Toyota Corolla and the found keyfob was for a Volkswagen Jetta). My wife's car repair was completed on Wednesday, so she returned the car around 5pm. She had read on their website that we would only be charged for the days rented and she also called to confirm that policy, but when she returned the car, she was told that she will still be charged the full amount of 1 week's rental because she returned it after 1pm (rented on Saturday 1pm, now Wednesday 5pm), so it would be considered a 5 day rental and after 4 days they need to charge a full week's rental charge. Well she was not told that when she called and nowhere on Enterprise's website did it state that. My wife does not like to argue, so she just left as she needed to go pick up her car at the dealer before 6pm. I feel that is very sketchy business practice! Next time we need a rental car, I will just go to Hertz just down the road as I have rented there before a few times without any issues. You may want to do the same thing as Enterprise at this location seems to have sketchy business practices. The Enterprise in Vacaville is very well run and seems to be much more honest!

**ATTN: FAIRFIELD MANAGER** I called 2 weeks ago to inquire…read moreabout pricing ... THAT'S ALL (I did not book a reservation). Fast forward to 2/17/26, and I get a text reminder for my reservation for 2/19/26 ... HELLOOOOOOOO.. I DON'T HAVE A RESERVATION WITH YOU FOR TODAY OR ANY OTHER DAY. M'Kayyyyy... so I called the 2101 N. TEXAS Fairfield location just now to get to the bottom of this (has to be a mixup). I dial the number and immediately get placed on hold. Surely they are busy, but not too busy to even say 'Helllo'. This store had me on hold for 20 minutes (and it would have been longer, but I hung up a second time to fire off this review). BUT LETS GO BACK... While on hold, someone inside the store occasionally picked up the phone line every 58 seconds (to protect their 1minute hold-time metrics for average call handling... you care more about LOOKING productive than answering the phone??? GTFOH), but they never once said 'hold please' or 'I'll be with you in just a moment'; no, they just picked up the phone (for just a split second... and yes, I heard the office noise each time, then they immediately placed me right back on hold (no warning, no nothing). WOWWWWWW... SO THIS IS WHAT YOU ALL DO, YOU SCHEDULE RESERVATIONS WITHOUT CUSTOMER APPROVAL??? I AM SO THANKFUL I DIDN'T PROVIDE MY CREDIT CARD INFORMATION ... HELL, I NEVER EVEN SAID I WOULD CALL YOUR LOCATION BACK... I only called and checked pricing! ***TO THE MANAGER OF THAT STORE ... I WANT YOU TO KNOW THAT I WILL N-E-V-E-R RENT A CAR FROM YOUR LOCATION*** And to think ... Enterprise used to be a respected company that cared about its potential customers and company reputation. This is SAD!!! Now, if I ever did decide to utilize your rental services in the future (which I am certain I won't), it will look like I skipped out on a reservation.... and my call that day was not even for a reservation, I only called to ask what cars they had and if you offered discounts to AAA members (THAT'S IT). I am Happy I never had a reservation... and guess what... I never will!

I highly recommend Hertz. The guy who helped me, I believe his name was John, was a pleasure to…read morework with. He was very kind, funny and got me into a great rental in time for my daughters first day of school. He made a stressful time (having my catalytic converter stolen for the THIRD time!) that much easier to deal with because, yay! There are still good people in the world. He has worked there for a while and it sounds like it can be a stressful and even dangerous job, to say the least. So can we all try to be nicer to employees? Treating others how you want to be treated gets you much farther in life! Thank you again, Hertz, for making a horrible situation bearable. You rock!!

I made a reservation with Hertz for pickup on 04/20/26 at 12:00 PM. Hertz gives customers a…read moretwo-hour window to pick up reserved vehicles, so I arrived well within that timeframe. When we got there, the front door was locked, and we were told through the window that there were no vehicles available. An employee I have rented from many times asked to see my reservation, which I showed him on my phone. He stated that he had already informed the third-party booking company that there were no vehicles available. However, no one from Hertz contacted me to let me know my reservation could not be honored. I then noticed at least 20 vehicles parked in the back and behind a fence and recorded them on my phone. When I asked about those vehicles, I was told they were all reserved. I explained that this situation was costing me a significant amount of money and creating a major inconvenience. Instead of showing professionalism or empathy, the front office employee laughed at me and said, "That's why you aren't getting a car." He was correct -- I did not get a rental car from Hertz that day, despite having a confirmed reservation. I have been a loyal customer for years, but after this experience and the way I was treated, I will NEVER rent from this location or any Hertz again.

Incredibly rude customer service, lady at the front desk talks too long and too much about personal…read moreinformation. Took a call while helping us and was rude to customer on the phone, I had a question about the amount and waited for her to get off the phone then proceeded to tell me "now I have to do the transaction again since you took the card out" and I informed her it timed out as I had a question "well you were supposed to press the green button" and I reminded her again I had a question before I wanted to proceed. I canceled everything and left. Incredibly rude and unprofessional. She also told me her boss picks cars based off of peoples ethnicity/last names and tried to assume I was Greek and would like a certain car better. I will not be using this place ever. I'd rather walk

They rent out junk cars and trucks that are dirty, smell like ass and are dangerous with damage…read morethat you will pay for again and again. Check your tires and brakes before hand.

At last minute we needed a reliable vehicle for a local trip maybe 70 miles total. We called but…read morethe person on the phone wasn't actually at the site and had a strong accent (I'm hard of hearing) so I couldn't tell if yes they had a vehicle we could rent. Being less than a mile away from where we were at the time we called we decided to drive there. We were greeted by a funny and polite man named ISA and the woman behind the counter Monica was very friendly. We had a great conversation and left feeling like we were part of their company family. The Toyota we rented was clean inside but all the windows were extremely dirty. We returned the car early as the visit we had planned didn't go well and ended quickly. Upon returning the vehicle we were greeted by another gentleman named Alfred who was extremely professional and friendly. The whole process was efficient and effortless. Definitely worth giving 5 stars even with the dirty windows. Thank you

The lady there is quite weird she states she goes by the book take your mask off so I can match…read moreyour face to the ID, but won't move the cars up from the gate to do full around inspections lol lucky I needed them at the time.

I had a long-term rental and Alfred was extremely helpful and courteous during the entire process…read more The car was perfect and the transaction was smooth and straightforward. Whenever I needed to call asking for an extension or questions about the car or my rental agreement Alfred took care of everything and I didn't need to worry about anything. Perfect rental experience and I will definitely come back for future business. Highly recommend.

I would give Avis Rental negative 5 stars; they don't deserve even one star. Yes, that bad! We…read morepicked up our rental from Detroit International. There was just above half a tank, and the smell of smoke and weed was so strong, it almost knocked me out. There were used paper/plastic cups in the back seats and back of the van, not to mention the long line I waited in as a "preferred Avis Member" due to the shortage of cars. I have rented with them over the past 8 years, countless times, with no problems until this one. When leaving the airport with the rental, we advised the Avis employee at the gate of the issues we were faced with (smell, trash, and between half and a third tank of gas. The employee said she would document this. We took her at her word as she is an employee with Avis. So much for that. Apparently, there was no documentation at all regarding the issues we had! Today, I received a letter from Avis telling me that they are charging me $450.00 for cleaning because it was not clean! I have never had even 1 issue with the return of any rented vehicle/ I don't smoke cigarettes or weed! This is absolutely unacceptable! They got their vehicle back way cleaner than when we picked up the van.

Thank you so much for going above and beyond and getting me in a car after a string of bad luck…read more You saved our family's holiday! And my dr appointments and sanity

This is by far the most unfriendliest car rental place I've ever been too. I though it was just…read morewhen I picked up but it hasn't changed much when dropping off. I booked through work so I can't complain about that. When I got here to pick up, if seem like I inconvenience the employee. Then she told me if I got the car dirty to clean it up before returning . I'm driving to reno, of course I will get the car dirty .. Anyways return day comes around and I'm still in reno. Next day tell me why she calls me at 9:49 and tells me that if I return the car by 10 am I won't get charged for another day. Really you expect me to make it in 11 mins?. I didn't really care too much for the extra charges because I'm not paying for it. Yet if I was, it would be nice to know that they where semi flexible. Would I come here on my own? NO. Would I come here for work related stuff yes . Ok she got another star Cuz she found something in the car and returned it .

Well I don't rent from Avis very often.....in fact this may have been only the 4th time I have…read morerented from them in the past 15 years. This particular location was odd because it was inside a Sears Auto Center. The Customer Service Rep we talked to was somewhat pleasant but she reminded me of why I don't do business with Avis on a regular basis. Let me start by saying the only reason we booked this car was because we wanted to have a backup in case my sister-in-law's car was not up to our satisfaction. Well as it turned out it wasn't so we decided to rent a car and the rate was awesome......only $102.00 for a 4 and half day rental. We reserved an intermediate car and were lucky enough to get a brand new Volkswagon Jetta with only 63 miles on it. Now because it was new the agent wanted to make sure we really took care of it and was talking about how there would be a 250.00 charge if the car was returned "Excessively Dirty" I was like what are you talking about it is a RENTAL it doesn't matter how a rental comes back as long it is not damaged or you don't smoke in it etc.....She also said there would be a $10 a gallon charge for gas if we didn't bring it back full. I was thinking who charges that.....because it is usually only a buck or two more than the local area gas stations. So needless to say she was very concerned that with this being a new car that we take care of it.....including having it detailed if it got to dirty. Let me say under no circumstances that I would ever have any RENTAL car detailed. I even had to go back and ask about floor mats and she pretty much gave me a used one for my side and a towel for the passenger side. So it seems to me if she was concerned about the car so much there would have been at least some floor mats for the new carpet in the car. So her response after all of that was well "it is a rental so it will get dirty but anything within in reason is fine" I was like whatever. So again this is why I don't rent from Avis and if I can avoid them I won't be renting from them again unless I get a VERY GOOD rate. Eat, Drink, and be Merry my Friends!!!!!

Rachel Jones is the epitome of excellent customer service. After I messed up and cancelled my…read morebookings due to unavailability of a 7-seater AWD SUV, she managed to provide a luxurious Durango on a day before the trip to Tahoe on a stormy weekend. She even had me use the car for three days for a two-day charges only. Awesome!

I have not rented a car from Enterprise since they moved from their Orange Drive location to this…read moreone at the Nut Tree Airport. I had to rent a car here as my car was getting a major warranty recall worked on that was going to take a week or so. I had booked the car online Monday night and picked it up on Tuesday morning at 8am (hours are 8am-6pm). Michaela, Rachel and another lady that I encountered there were super friendly and very efficient. I had initially paid for the car out of pocket, but later in the day, the dealership where my car was getting serviced approved a rental car, so I got a call from Rachel and was told that she will change the account to being paid for by my dealer and they will refund my card once I return the car. When I returned the car the following Monday, was told that my initial charges and deposit for the car will be refunded as I was told on the phone. I needed a ride back to the dealership and was offered a free shuttle service to the dealership to pick up my car. This is probably once of the best experiences I have had at a rental car company. I will definitely be back the next time I need a rental car. I hope the group of ladies are still around the next time as they really made the experience nice!

I made a reservation online and got confirmation for the car, I was really counting on the car…read moresince I had made plans with my family for the weekend and I called 1 and a half hour before my pick up time just to see if I could get it earlier and Abraham with Hertz answered the phone and asked the last name on the reservation and he said "Oh meant to call you to tell you I've got nothing available " to what I responded oh well that's not possible I made a reservation and got a confirmation he said oh well online does that sometimes, I said you could have emailed me or call me way in advance to let me know these things. I asked Abraham (Hertz) so that's it that's all I got I was counting on that car, is that as far as your help goes like no other option like a bigger vehicle like other place where I might be able to pick one up like nothing, he said and I quote "That's on you to figure it out". Very poor customer service and no empathy what's so ever.

I always tend to go with Hertz when renting a car. However it's been a while since I needed to rent…read morea car and it appears Hertz has really gone down hill. This location is especially bad. I spent quite a while looking online for a car and finally reserved a premium car online to pickup at 12pm at this location. When we get to the tiny office it's closed with a sign saying be back in 15 min. Considering there was 4 people waiting already it had been a while. When the lady finally returns she doesn't apologize for the delay nothing, in fact she has a look on her face like she's bothered by all these people here. Attitude doesn't change once we get inside. Frankly she should not be in a customer service position. Anyways after waiting for all the people ahead of me I tell her I had a reservation. By the questions she asked they had not even looked at my reservation. She pulls it up and informs me she doesn't have that car. I ask her what am I suppose to do as I did reserve the car online and had a confirmation and everything. She couldn't give me an answer, basically I'm sol. Tried calling Hertz and apparently they have joined the outsource your customer service to Indian bandwagon. HORRIBLE customer service, they could not care less about the issue I am having, all they do is repeat the same thing over and over hoping you just hang up in exhaustion. Called again asked for US support and surprisingly they transferred me to someone in the US. Night and day difference, I explained the issue and she immediately contacted the location, told me all they had there was a minivan and a pickup truck. She then tried to locate something in other locations and basically there was nothing other than a Taurus at the airport. So WHY I was given the option to not only book the car I did, but I could have also booked any other number of cars it showed available when in fact all that was available in the whole area was a Taurus??? Over 2 hours of my time and gas to drive to this place completely wasted. Can you imagine had I been coming on a flight or something and had no other transportation?? Amazon can delivery an elephant to my front door next day, but Hertz can't even keep track of what vehicles they have? Needless to say I'm over Hertz.