I never thought I'd write a review for a rental car office, but the team and particularly Anne Ricci at this location more than deserve one. Basically, they are fantastic. Anne should be promoted to train other people all over the country on customer service and basic humanity. Elderly client having trouble finding her confirmation? They helped her out. Need a ride to the airport when you check your car back in? They are there for you and make sure you make your flight. Someone accidentally left their cel phone in a returned car and is now several hundred miles away? No problem, they drop the phone into fedex and you have it back in a day or so. Truly astonishing and wonderful. I wish them much success. read more

I love the r o manager so helpful so sweet so nice he helped me save money get the car I wanted extended my return other location he was great read more

Be prepared to wait along time. There is no system for getting people checked in and out. Took an hour to pick up a car, with only 1 other person in line. read more

We spent over $5,000 Dollars on rentals and had nothing but issues with vehicles and the manager Annie or Ann . They scam take extra money and then she has the nerve to ban us from renting because we brought all this to her attention. We had a car leak oil all over the driveway and multiple times has to bring in for maintenance and switch vehicles. We were never compensated for out time and money. Ann was super rude unprofessional and needs to be looked into. We are platinum members not to mention! Do better! Treat your customers better Ann ! read more

My son is in Los Angeles he rented an enterprise car his fault was he locked the keys in the trunk their fault he was stranded there for over four hours and they never sent a car. They never sent an Uber like they promised, but he was stranded at a job That he rented the car for. I've rented cars before I will rent them again. I will guarantee you it will never be an enterprise rental. I think everyone should consider what they need to be able to do with a rental car and if something goes awry and it does, will the car company come to the rescue? in this case heck no read more

Shout out to Caitlyn,Amber, Brandon and Angel at the Napa location! Could not ask for better service and friendly helpful people. They are a great team. Brandon and Angel were on spot on time for the pickup at the airport. Caitlyn and Amber were helpful and accommodating every step of the way. Excellent customer service and problem solving skills. They made it happen and we are very happy. Thank you!! read more

I reserved a rental car online to pick up at noon on 4/8/2026 at the Napa, CA location. I had to get a ride to the location to pick up the car. My granddaughter and I were dropped off. Kylie who I was told is the office manager told me there was no car available for me. She was very matter of fact about it. I asked why I wouldn't have a car and she said no cars were returned. She said a car might be available a few hours later in the afternoon. I am very dissatisfied with the way I was treated. I had to cancel my plans for the day and seriously don't think I want to even rent from Enterprise if a car becomes available. I called the Napa office two days ago to try to pick up the car a little earlier in the day but would have to pay for an extra day. I was placed on hold for over a half an hour that day but ultimately told Kylie I would pick up the car at the original reserved time. To make matters worse, Kylie told me she left a phone message for me to inform me I wouldn't be able to pick up a car today but I did not receive a phone message. She had the correct number in their system. Beware renting from Enterprise. I am a repeat customer so this experience really hurt. read more

Literally sitting in the lobby and they have helped 3 ppl that have came in after me and haven't even greeted me it's literally 2 workers sitting here I'm trying to figure out if I'm invisible at this point cuz what the hell read more

We have used this rental place for the past 8 years, the last two times we have used them we have had issues. First was June of 24' and they didn't have any vans available after reserving one 3 months prior to the rental. The van we were going to get after 4 days of no cars was a mini van that had a broken back seat. Very unprofessional and shocked this could have been an option. This time we had an issue on pick up and came the next day ( Saturday) and were told we needed to come back Monday to pick up our rental since it wasn't ready, that was supposed to be upgrade and was not. Is it hard to ask for some kind of consistency? Very disappointing and have decided this is the last time using this rental location. If you need to rent a car I wouldn't choose this location. Very disappointed. read more

This location HAD great staff. I have communicated by text and extended through the app and today I get a threatening message from Kyley - 4 hours after I sent a text responding to their regional manager, Patricia, inquiring about the status of the car - threatening to report me to risk management if their car isnt back by noon tomorrow. Ummmm, I myself am in customer service and #1, look at my past rentals. You think I'm not bringing your car back ?? IT IS TRULY OFFENSIVE. Give me a f**ckn break. #2, someone train her on customer service because that is not how you word that message. I wish I could post a screenshot. #3 Tell corporate to fix your app!! You all trying to shake me down is crazy. Again, I wish I could post a screenshot that shows the updated reservation with the message saying "authorized"... but the branch is telling me my card is declined. Well thank god! I already paid when I updated the reservation. I will try to post those messages in the photos section actually. Do better Enterprise. Update... after harassing me about their car I have tried for the last 14 hours to reach someone. NO REPLY. read more

Edit: 3 stars. I came back to pick up a child seat I forgot and I saw a mildly better selection. Tells me you have to have a reservation Options here are slim. Service is very slow. Employees did not work for my best interest. Walk up prices were double the internet price and as I was looking at the app I had to prove that. Although the location is closer to me I'd rather go to another location. The location is advertised as an "enterprise exotic" location but I don't see any true exotics. Their exotic option at walk up was a Cadillac Escalade. I saw a small maserti suv, a genesis cross over. I did not see any higher end Mercedes, corvettes. The parking lot is very small and when I returned it you either park in a fire lane or double park. The footprint is too small to house a large selection and what i think are true exotics (AMG, corvette, larger range rovers). I was seeking a suitable SUV and I was provided a Hyundai Palisade. It had great features but the seats were horrendous for a 6 hour drive. I was surprised a Escalade is considered an exotic as I rented one and a grand Wagoneer through Avis without mileage restrictions. Apparently exotics have mileage restrictions of 150 miles a day ( days of rental x 150 = total available miles ). The price is $0.49 per mile above that. This place is also busy. When I arrived there is a steady flow of customers. They also spend a lot of time on phones (business phone) rather than the customers in front of them. As if they care more for appearances than presentation. Sadly I will not return here as the experience did not feel smooth, taken care of and customer first. I hope enterprise will expand their Napa location as this area is growing. More residents and attractions such as bottle rock. read more

Never rent a car here! We made a reservation. They the reservation and when we got there, they said they had no cars available. So if you have a reservation confirmed there's no guarantee you're getting one! Never book a rental here. read more

Go somewhere else with your money. They were not nice nor helpful, low staffing led to longer wait times and left customers standing in the rain while they held their own umbrellas. Will not be using this location ever again. Thanks. read more

Daniel was very helpful and super polite. He was very kind and professional, definitely redeemed my past experience there that wasn't as positive. I would definitely recommend them. read more

I reserve a van with enterprise every year because I organize and chaperone a youth service trip for a week and we need at least 7 seatbelts. Every year I show up to an SUV instead which is fine because I at least have the number of seatbelts. Except this year. I woke up to a phone call at 8:30 the morning I was supposed to pick up my vehicle from informing me that their vans had a recall but they could give me a car with 5 seatbelts. I told them I needed 7 seatbelts, could they please give me an SUV. They stated they had 8 reservations for vans but only 5 SUVs and I would be placed on a waitlist. I asked if there was somewhere in the Bay Area that would be able to accommodate me but she just stated that every location was having the same issue. I looked up when the recall was issued and it came out 4 days ago. No thanks for not telling me until the last minute causing me to scramble and stress over finding a vehicle to accommodate my group. Go to budget in Napa, they got me the vehicle I needed and was super fast too! read more

Jacob handled my return and was simply amazing. He was kind, quick, and professional. Couldn't ask for better customer service!

How can you approve a reservation without having the vehicle to provide? Screwed me over in a big way today. Group of family and friends flying in, needed an SUV to pick them up. Despite having a reservation, when I arrived at the designated pick-up time, there is NO SUV available. No time to recover, my party is stranded at the airport. What a cluster****. Continues into the following day -- with a full Sonoma & Napa winery day planned, we have no vehicle to fit our party and zero assistance or even response from Enterprise Napa. This experience has been a nightmare and ruined a family vacation. My advice -- rent elsewhere. read more

Long wait. I rented a Chevy Malibu they gave me a smaller and inferior vehicle. What good is it to be promised one vehicle and switched to an inferior vehicle read more

Whoever Josh is, you gotta check yourself. I've called twice and unfortunately I've had to talk to you both times and it's been the worst experience I've ever had in customer service. Horrible attitude, don't work in an industry where you are supposed to help people if you are always mad and annoyed. Both times I've called I've been in a wonderful mood and once Josh picks up it just goes down hill. Who ever pissed in your cheerios is your problem, not mine. Check that 'tude bro. read more

Same old story. Lots of confusion, disorganized, vehicle(s) not smelling good. I was told the rented vehicle would be dropped off at collision center, it was not. Instead I was given a ride back to the store. Again, lots of confusion. Met with representative who was going to get me into an SUV. That particular SUV smelled of smoke and booze. When asked to speak to a supervisor, was given an attitude. Spoke with Manager. She appeared very confused, apparently she's a new manager. I'm trying to understand, but not able to. Time is important and I've waisted alot of valuable time today for the confusion they created. read more

In all my years working for Enterprise, I don't ever remember reading this many bad customer service reviews. I see more disappointed feedback from lack of vehicle availability and increased cost for lack of having the correct sized vehicle reserved. It appears that profit is now the main emphasis over completely satisfying its customers. Not a sustainable business model. I see more of a shift away from Enterprise as opposed to gravitating to. I hope someone takes note, because the roots of its foundation are in jeopardy. Shameful read more

Some sound advice that I learned the hard way. Research, compare, and plan in advance when renting a vehicle,especially in Napa a weekend destination, popular,and anytime destination. I made some big and costly mistakes last minute renting on a weekend. I needed a full size suv, so I reserved a full size suv thinking it would be a Escalade, Suburban, Navigator. What they had for me was a Nissin Armada never herd of it. So l pointed out there were several Full size SUVs in the lot Escalades I want one of those, That is a luxury SUV and is a lot more $$$ ok fine I'll pay extra (Shopping around next time) Let me be clear I did agree to the over inflated price, If l would have researched this l would have known and shopped around. *** But here lies the reason for the one star * I only needed the super expensive Suv for Friday and Saturday! They are closed on weekends so you can only rent for Whole weekend and return on Monday! My experience with rental car agencies they are open especially on weekends and this being a super tourist destination didn't make sense to me, and the neighboring cities Enterprise car rental businesses are open weekends! So any time you rent one day here on weekends' your going to pay for the whole weekend, in my case I had to pay an extra day on a very expensive vehicle. This seems a little bit well Convenient! !! Buyer beware Lesson learned' A note the people working here where friendly, and efficient. Am I angry no, but wish I would have planned earlier and did my research! read more

Terrible experience. Got a confirmation email that my rental car would arrive at the autobody shop in Sonoma today at 2:30. I spent 45 on hold when they did not show up. They never answered or showed up. This left me in a very tricky situation. The autobody shop told me that the same thing happened the day before and a woman had to UBER to Napa to get her rental car. I usually only post positive reviews. Couldn't hold back with this one. read more

OMG! I reserved a mid sized car for a 5 1/2 hr each way trip. Was supposed to be picked up at 8am but no-one could pick me up until 9am. Then I waited until 9:30 and the guy walked me out to a HUGE TRUCK( I'm 5'2" tall What the Fuck!) so needless to say I told them NO and what happened to the mid sized car I reserved 2 weeks ago??? So now it's 9:58 and they have to clean a car out that just came in My Husband is livid and works for the city of San Fransico Sooooo needless to say I will NEVER Rent from Enterprise Again! read more

I have rented vehicles from this location a few times now, so I had to be sure to write a rave review this time. Wow! This crew rocks! They are always in good spirits, and they navigate issue resolution quickly and efficiently. Being in the service industry is not for the faint at heart and these guys make it look easy. Thanks team Napa! read more

I'd give them zero if I could. Called Enterprise Rental in Napa on Soscol Ave and reserved a truck. They said they would pick me up at 4PM. No one showed, called them back, then said 5PM, called them back at 5:30PM, no answer. Finally got corporate office who transferred them to me at 6PM. Talked to owner/manager and he said they came by and tried calling me. He lied, no call from them, no show. I was in front the whole time. They said they had someone stop by but they didn't. Garage door was wide open and me in front. They never called or came by because I have no calls on my cell from them and I was in front. Little liars. I said do you still have the vehicle, they said no. I'd say fuck these losers. Loser owner is a liar. Probably a Biden/Harris liberal. Never would use these freaks ever again. Never will use Enterprise ever. Worst run business ever. Going to contact their corporate office to file a complaint. Stay away from these clowns, use Hertz, Avis or anyone else. Read more one star reviews, I'm not alone. These people are clowns. read more

I always used Enterprise when I went to Napa. I could tell them I would be at Evans limo service after flying into SFO Airport, and they would have a man there waiting to take me to their rental location . Then I just signed my papers and was on my way. They were always friendly and efficient. Never any hassels. Just quick service. And the rental cars were always very clean..Highly recommend. read more

I had scheduled a reservation for my mom to pick up a car at noon. My mother is Spanish speaking and my sister had taken her to pick up the car. When they arrived, James Walker (Branch Manager) told them that the reservation is for 2:30PM and Sida (Manager Assistant) said that she had confirmed a 2:30 time with my mother over the phone and my mother simply didnt understand her. THIS IS A LIE! My mother never called to make a reservation as i handled everything. When i arrived to try to help straighten things out they said they had two different reservations (They had the wrong reservation up to begin with) but we still had to wait until 2:30pm. Every time I rented here in the past, I always requested that the car be filled up and i would return the car full as well. This was never a problem before and i would sometimes have to wait 10 extra minutes for this request but they always happily completed this. Not anymore... James and Sida mentioned that they were here to "fix" this enterprise location and that they were setting a new expectation for me when it comes to fuel. The car i was given was practically empty with 67 miles left in the tank (photo below) and was told to bring it back at that level. It is hard to make it so that we return the car at such a low level. We will have this car for weeks while our car is at a body shop. We are not completely sure when we will have to return the car, but we do not want to accidentally gift enterprise a full tank of gas and we do not want to ride on empty all the time either. It is much more convenient to have it full and return full. James and Sida are definitely not fixing anything as I always had a pleasant experience at this location prior to their arrival. read more

Enterprise Rent-A-Car - Car Rental Near Me - Napa, California

I am somewhat shocked this place has only 3 stars. I attribute this to pricing, which is high, like everything else in Napa. But the service here is impeccable and I've never had an issue with them not having the car I booked. The manager here has even borrowed a Polestar 2 from another rental place for me instead of subbing me into something I didn't want. (Great car btw). The point is they go the extra bit, and try to keep you coming back. They also have an amazing selection of high end cars to rent in addition to the normal stuff. There was an Aston Convertible available last time I rented there! read more

Best experience I've ever had renting a car. The team in Napa was simply amazing. Courteous, helpful, knowledgeable and efficient are a few traits I experience during my time picking up my rental. Other stores could learn from this team. Simply the best. read more

Horrible place!!! would give 0 stars if i could! Not only did they not have the car ready for me when i got there they rented it to someone else! And made me pay more for the car even though i reserved it! And to too it all off the manager was making comments about my body which made me feel even more uncomfortable! Take your business elsewhere! read more

If your handicapped please stay away from this location. Mckenna left a handicapped vet with a reservation stranded and would not call back. She told us with a reservation confirmation we only had a "request" Spoke with Barbara in customer service who guaranteed us a call back from the District Manager and would have a car for us. That was over 1 week ago still no call. No Car. Spent approx 3 hrs on the telephone with escalation who guarenteed a call from corporate. No Callback. Emailed CEO Christine Taylor. No Response. read more

Best car rental experience ever! Courteous, professional, and explained all aspects of the process. Went above and beyond from the time I picked up my rental until the time I dropped it off. Would definitely use again. Thank you so much! read more

I had family coming into town and at the last minute, I had to take my car to the shop for repairs. Enterprise accommodated me and picked me up in time! The Jeep Grand Wagoneer was great and met our needs to transport people and luggage around for a few days. read more

Made a reservation for a convertible. Reservation was confirmed. I even double confirmed. Then I received a call less than 24 hours before pickup saying they didn't have any convertibles available but they'd be happy to give me a different car. Had they simply not taken the reservation, confirmed, or even double confirmed the reservation I could have made other arrangements. As it stands I'm dead in the water without a convertible in Napa. Completely unacceptable. Unprofessional. And incredibly frustrating dealing with this level of incompetence. read more

Horrible customer service. I had a reservation for a full size SUV and when I went in the "manager" Mr. Ricci told me he didn't have my car and that its common practice to over book. He then offered me a small Mercedes and told me it was cool because it had red seats. When I asked him to find me a vehicle that matched my reservation he rudely said he would call 1 other location but then it was up to me. He then told me he was busy and needed to help customers that had reservations. There was no one else there. When I left I called the phone number for corporate and was shocked when they told me he canceled my reservation. Beware this place is managed by a young inexperienced rude and shady person. read more

I have been renting cars from this location for a few years. I mostly rent when I am traveling for work or taking a road trip. I found myself needing a vehicle twice during this pandemic. Once for work & for an insurance claim. On the first occasion, this location was technically closed, but Tommy was willing to travel from the Vallejo location & get me into something at the Napa location. On a Friday afternoon at 4:30. The second occurrence was due to an accident & our vehicle being a total loss. Again, Tommy assisted us & was able to offer an upgrade. I've personally never experienced poor customer service, or an unwillingness to upgrade. I have had to be picked up, and was told there was a little wait. But it never extended past 25 minutes. Which I feel was totally reasonable. I wouldn't let the other poor reviews deter you from choosing this location. The team is great! read more

I have been in such a bind with my car and now i need to rent a car. I called into Enterprise and Zachary Zion went ABOVE AND BEYOND! He made sure I was told all the details about renting a car ( I was a little unfamiliar about renting cars) he got all my information and he made sure I was given options and felt comfortable in renting a car. He was kind..understanding and knew his stuff! I have not had the best experiences renting cars and sometimes the staff at places that made me uncomfortable and made me hesitant on renting from them. Zachary had confidence and made the process easy! Because of him I will make sure I continue to rent with Enterprise and give a referral to all my family and friends. read more

Cody and Luis are the best ! I use enterprise for both business and personal, and make about 3 reservations a week or more! Every time I make a reservation they are super easy to work with, even with some of our crazy needs. I know things have changed with covid and new rules , but regardless they help us with anything we need and their customer service is still amazing to work with! Thank you! read more

Excellent service. I wanted a truck and they got me the exact one that I wanted. Couldn't have been happier with them.