I never thought I'd write a review for a rental car office, but the team and particularly Anne…read moreRicci at this location more than deserve one. Basically, they are fantastic. Anne should be promoted to train other people all over the country on customer service and basic humanity. Elderly client having trouble finding her confirmation? They helped her out. Need a ride to the airport when you check your car back in? They are there for you and make sure you make your flight. Someone accidentally left their cel phone in a returned car and is now several hundred miles away? No problem, they drop the phone into fedex and you have it back in a day or so. Truly astonishing and wonderful. I wish them much success.

I love the r o manager so helpful so sweet so nice he helped me save money get the car I wanted…read moreextended my return other location he was great

I received excellent customer service from everyone who helped me! Danny picking me up, Gabby…read morehelping me get my rental and Jalen when I dropped off the car! My experience in the past has been that everything was very disorganized with poor customer service! But here at Enterprise in Vallejo I was pleasantly surprised! They all have great attitudes!!! Also I noticed that they also did excellent customer service for everyone else who came in!

Overall very good experience. AAA reserved a rental for me and they even issued me a nice SUV…read more Returning was easy. I was just able to just leave the car at the body shop and Enterprise picked up the SUV and checked-in my rental. Unlimited mileage and no hidden charges.

Got this as a gift from my parents and I had no idea what to expect from this experience. Arrived…read moreand I was shocked at the cars, they were amazing and the staff went above and beyond to make sure we were greeted and we felt comfortable. We did the Napa experience which took us on Silverado Trail and then we hit some back roads which was really cool to feel the car working like it was built to do. The staff took photos of us as part of the photo package and we got them back the other day and they came out amazing. We will definitely do this experience again!

I reserved the two car tour and drove a Lamborghini and Mclaren. What an amazing time !!! The…read moreLamborghini and Mclaren where completely different in every aspect. The roads they took us were perfect for testing this beautiful cars. Highly recommend!!

Not a paid review, I swear! Nina, Nate, and Justin all fielded my relentless questions in the weeks…read moreprior to my planned "Thelma & Louise" road trip with my high school bestie, and they helped get me into the car of my dreams--a BMW convertible. On the way home after picking up the car the night before the trip, I noticed an alert indicating a problem with the windscreen. Super annoying alert that couldn't be ignored, so I brought it back before they closed for the day. They promptly located and resolved the issue (related to a piece of the windscreen for the convertible that had broken off--once removed, alerts stopped). For this trouble, they extended a discount on the agreed rental price. Sweet! Also, my friend and I were so excited for our trip -- they seemed to be excited for us and happy to help get us into the "experience," which just made the start to our trip that much nicer. My experience at Petaluma Enterprise was wonderful, so it's a bummer to see others who had a different experience. It might've been because I knew what I wanted and made a point to get it, which meant I needed to call around to make it happen (this branch doesn't carry the "exotics" so one had to be delivered here for pick up). But again, they were happy to help where they could and the car was delivered to the branch the day before I needed it. I would absolutely recommend this Enterprise branch to rent a car from. They were fabulous!

My car was being repaired nearby so I chose to rent here for the convenient location. But it took…read morenearly an hour before my car was ready and I drove it off the premises -- Staff apologized repeatedly for the delay, saying they were picking it up from an oil change place, but the car had been reserved for weeks in advance and should have been ready within a more reasonable timeframe. The delay caused me to be late for an appointment. The Staffer checking me in said "...the last driver left it between a 1/4 tank & empty, so I'll just write down it's empty and you can bring it back empty, too." That put me in two bad positions: needing to get gas immediately, causing me to be even more delayed, and trying to gauge how much gas to buy to insure I wouldn't run out, but also to not leave TOO much unused gas. It seems like a risky tactic Enterprise uses to save money on fueling, (if they fuel at all,) because most drivers will buy more than needed to prevent the car conking out in traffic or getting stranded somewhere, leaving free fuel for the next customer. The Staff should have made sure the car had at least a 1/2 tank so I could go about my day without rushing to a gas station or worrying about being put in an unsafe situation. The best scenario would be for Staff to fill-er-up! Then customers can just top it off -- no guesswork on how much to buy with little risk of running out. Besides, what good is a car without fuel? Isn't that "Rental Cars 101?" Once the car was ready, the Staffer rushed to do the walk-around inspection, missing a 2" ding on the passenger door, so I pointed it out. He rushed while telling how the gas tank door worked, and when I didn't understand what he meant, he repeated himself rather than SHOW me how it worked, so I had to ask him to show me. He then gave me the key and took off, (at that time there were 4-5 other Staffers and only 1 waiting customer, so I don't know what his big hurry was. I was being patient and friendly, in spite of the long delay, so I know it wasn't me!) When I got in the car, I saw the windshield had a white film on the interior, causing a hazy view, even though the car had just been washed. (I bought Windex Wipes at the gas station and cleaned it.) I sat there trying to learn the car's unique gear shift, and other basic features like adjusting the seat, steering wheel, exterior mirrors, headlights, AC, radio, etc., but no Staff seemed to notice that I'd been there for several minutes -- no one asked if I needed any help. Yes, I could have gone back into the office to ask for help, but the Staff's rushed behavior wasn't welcoming and I was already made late, so I fumbled my way through... I finally realized a tiny pull on the gear handle changed it to "D" (the gearshift itself didn't move to a different position, it electronically shifted, which is hard to detect if you're not used to that.) Also, a faint light illuminated the "D" when it was in gear, which was impossible to see in the sun's glare. I had to cup my hand over the gear panel to be sure I was in the right gear. To go in reverse, I had to stop while blocking traffic and figure out that I had to pull the gear while pressing a side button. That put me in an unsafe situation! Another learning curve was parking -- it required me to push the gear up and push the "P" button, when the "P" was flat and didn't look like a button that'd push in! Setting and releasing the parking break was also odd -- an unlabeled button near the gearshift needed to be pushed and although it lit up to indicate it was on, the light had a 2-3 second delay, so I was pressing it repeatedly before realizing it was on when pushed in and off when pulled up. Geez! Staff should've taken 5 minutes to show me these quirky features to ensure I could operate the car safely before they gave me the key and split. Or at least give me a written "How-to start, stop and park the car" flyer! To be honest, the only reason I'd probably use Enterprise again is because it's near my home, and because the only other rental car co. in town is Hertz, which is further away and they've earned the same low Yelp rating as Enterprise: 3 of 5 stars. I hope Enterprise will read this review and give their Staff a refresher course in customer service and "Fill-er-up!"

I've had a long-term rental for the past six months due to a lemon law situation, and I've worked…read morewith Reno twice during that time. Both times, he's come through for me when other locations couldn't, especially when the cars I was driving were sold and I needed a last-minute exchange. He made sure I ended up in a vehicle that actually met my expectations, not just whatever was on the lot. What really sets Reno apart is his professionalism and the genuine care he shows for customers. He listens, he understands the stress that comes with situations like mine, and he makes the process feel easy and human. His kindness and attention to detail truly bring Enterprise's "we put you first" promise to life. If you need help from someone who takes pride in doing things right, Reno is absolutely the person you want to work with.

This location was able to give me a decent car when Naomi could not…read more However later issues arise with my insurance claim mandate Amber poorly handled it. If an issue was you're supposed to be polite well, the customer to fix the problem, not bully them and harass them for payment so I had to send them screenshots from an email that the insurance company did indeed send them the approval. I guess they didn't see it I can, but they were coldhearted about it and they weren't kind. She prematurely contacted me that my claim ended on a Monday late afternoon instead of calling me in the morning in fact, she told me that the car should've been returned last Friday. she sends me an email that I've a balance due and that I owe the money they try to run my card without even a phone call. This is not how you handle insurance Claims ? so I had to call an East Coast before they left in a frantic move on a Monday around 2 PM and I had to get on a conference call with the insurance company and Enterprise before closing to clear it up and then the worst part of this is that I reached out to a regional manager named John Harada and he couldn't solve it for me. He called me too late and now they've accused me for verbal abuse because I'm trying to figure out why she waited till the afternoon until the morning to give me a call. I'll be following from a complaint with the company that that they put me on a do not rent list ! But these people don't understand as I didn't want to be stuck without a car causing severe stress when offices were already closed. Then sends an email it was cleared the day before. Careless and non proactive. Enterprise made a lot of money for this 45 day rental we would think that if they wanted to make more money, they would want me to clear it up. It said turn it in and if they had a problem with it, why didn't they call me Saturday earlier versus later and so they wonder why I'm frustrated and scared ? well they need to train their people better if you get a message from the insurance company, look closely at the message or give the person the benefit of the doubt instead of putting them in a position where they have to return the car when they don't have to I was still with another person named Sarah, but I don't know what happened to her. I had to deal with an unknown John Hirata who doesn't really address the situation and places blame on the customer instead of the employee. I thought he was gonna help me, but he never did. He didn't return my phone calls by the time that he did. It was too late. I found a formal complaint with him with Enterprise

We booked a same day reservation for an economy car. When we arrived we were told there were no…read moreeconomy vehicles available but they had and SUV for $70 more than what we reserved. What a racket!!! We left and went to enterprise down the road. They assist Ed us to get a vehicle in Napa.

Great car, Great customer service!!! Rented a beautiful car from this Hertz. They had it ready and…read morewere super nice when I picked it up and dropped it off. Chris, Matt and Anne went out of their way to get me just the car that I wanted. I had to have my car repaired and wanted a comparable car, and they went the extra mile to make sure that the car was as nice as mine. Thanks so much!!

they were great. They gave me a sample of the car that I booked online when I returned it early…read more They credited me one day. I'm very happy with their company and I would highly recommend them.

Never rent here! Such a shady place! I have made a reservation online and thoroughly reviewed the…read morepolicy. It didn't say anything about special terms for paying with debit card. However when I arrived at the location, the person at the counter was very unpleasant and said that they do not accept debit cards due to a new policy that's in place for the last 10 days and they have no idea why this was not displayed online, nor that they care about my reservation. After I pointed to the flyer that had information about payments with debit card, I was told that they actually can accept a debit card, but I just do not qualify for that, because in order to use a debit card I had to have a Corporate Discount Program number... I asked if I could speak to the manager, but the guy at the counter who's name is Chris said he is the only person here and he is a branch manager and gave me a "can you finally leave me alone and get out" kind of look. At that time I saw some person walking out from their office and quickly leaving the building. Another lie as he clearly wasn't the only employee at the office. Chris refused to provide his last name or employee ID, but I have recorded our conversation so that Hertz senior management can listen to how some of the "branch managers" treat their clients.