My cell phone had mysteriously lost my pin, and I ended up erasing the entire phone unwillingly. Normally, when you do a factory reset, the phone hangs onto your cellular information. Nope this time it was all gone. Without outside help the phone had turned into a brick. Once I hook the phone up to the Internet, I managed to start the repair to my apps. However, since my phone number no longer existed at least on this phone I could not log into the Verizon web site to try and reestablish the eSIM card. The instructions were basically if you can't do the easy way then you gotta go to the Verizon store and have customer service reestablish your service. The last time I've gone to a cellular service store it was a miserable experience. I felt like I was talking to a wall. This is where I develop my prejudice against cellular stores, which aren't located next to Google. The relief when I entered this Verizon store and customer service knew what I was talking about was palpable. Josh seemed like he was intimidated by this request since it's not an every day occurrence, but in fact he was more than up to the job and understood a lot of the intricacies behind the iPhone operating system. I totally respect his depth of expertise. Because originally I thought I might have to go to the Apple Store to get someone who would understand the iPhone OS. Furthermore, Josh handled us with excellent customer service attitude. I've run into people who sneer at those who lack what seems to them to be basic understanding. Josh was in no way condescending but friendly and approachable. In other parts of the Verizon organization, I have encountered customer service which range from indifferent to ignorant to just plain obnoxious. I am happy to report this dismal attitude does not extend to this Verizon Shop. I would gladly take all of my questions and Service requests from this Verizon outpost. read more

So my experience with this location started 2 years ago (as a headsup, I am now on year 3 of service). 2 years ago when I first called, I was waiting in line to pick my kiddo up from school; I literally called only because I wanted information, I made sure to let the rep know (because I didn't want to waste their time, but wanted them to know I just wanted information and that there was a possibility that a sale would NOT come from this). They were super kind about it and we probably spent about 20 minutes going back and forth- me with all my questions, and Monica with all her answers (and patience). The call went so well that I decided I would come in and just see what Verizon could ACTUALLY be able to provide me (deals, plans, prices, devices, etc.) Monica was a stand-out employee. As we were sitting there figuring everything out, my kiddo and I were having our side-conversations about things, and that's when Monica realized and suggested we look into adding a connected tablet (not only would I be able to implement and integrate it's use into my business, but kiddo would be able to play Fortnite whenever and wherever we were (Fortnite was LIFE for him and his buddies at the time, so yeah, it only made sense to add such a powerful device at such little cost). Having been in sales before, being in business currently, I respected and appreciated the way Monica listened and suggested, never pressing or pushing- I never once felt like a dollar-sign/account. A simple 20 minute call turned to a full-blown new client. And now we skip to today, 2026. Last week I decided I needed to add some services, and was playing with the app. Since I accidentally left stuff in my cart, Verizon picked it up and had a service agent call and asked if I wanted help...I did, but I'd rather speak to someone I know wouldn't see me simply as an additional account- SO, I checked to see if Monica was still at the same location...SHE WAS! So of course, she took all my questions AGAIN. Answered every doubt I had, and again, I headed straight to the Verizon store. The staff here is very friendly; the gentleman at the front desk immediately jumped up to greet me, I let him know I was there to speak with Monica and he connected me with her. So now, here we are with additional services, and extremely happy to still be with Verizon. The service is great, whether we head down South, or up North, we always have service on our phones and tablet. Home internet speeds are always phenomenal (there was one time where we had issues at home, but I wasn't there. Grandparents called asking for help, and I was able to fix everything straight from my phone, I loved it!). But most importantly, I know that Monica and her team here the American Canyon branch has the best in mind for their customers. I will continue to stay with them, and will continue to give them my business. read more

verizon billing states equipment i returned was never forwarded to their warehouse. GAVE VERIZON THE SERIAL AND IME......NEVER RECEIVED never given full refund and billed for some vague item for over 300 dollars. what is going on.???? read more

BEWARE WHEN BUYING A PHONE I was charged tax and a $40 device set-up fee even though the service was not actually performed. They had me sign and pay upfront, and when I pointed out that the setup wasn't done, they refused to issue a refund. This is very disappointing and feels deceptive. Check all fees carefully before you agree to anything--you may be charged for services you don't receive. I contacted both customer service and the store, and both representatives informed me that the service is non-refundable, even though it was not provided. I would appreciate it if you could review this situation again, as I believe I should not be charged for a service I didn't get. I should be able to receive a refund to my original payment method, not store credit, since this was a mistake made by your representative. 10/21/25: I did contact customer service, but no one has responded to my email from 6 days ago. The feedback I received was just automated, so it doesn't look like they're actually helping. so good luck with that!! read more

I started at the Napa store and couldn't get out of there fast enough. As soon as I entered the store at American Canyon, I felt so welcomed. Alfredo was knowledgeable, articulate, thoughtful, and kind. He set me up with the phone and service plan I needed. Kudos also to Nichole. I am not sure if she was in the store at the time, but she followed through as a customer service representative. Great team! read more

We visited the store to upgrade our phones on October 27th. The person that helped us was Aiden Pester. Throughout the entire visit, Aiden displayed no knowledge of customer services and had no clue about Apple products. He claimed that he is using Android phone so he is unfamiliar with iPhone. Fast forward, after he tried explaining what it was that he was trying to sell us, we finally agreed to upgrade two lines, one with a 14, and another with a 15, which we had to wait because they did not have any in stock at the time. He promised that he would call when the phone arrived. Going back to the iPhone 14, after discussing back and forth, he said that if we get the iPhone 14 today, he would throw in a phone case, a screen protector, and charger for free. We repeatedly told him we did not need all those accessories. He finally convinced us to take the items anyway since they were free. Several weeks passed and still no phone calls from him regarding the arrival of the phone. We are busy individuals and didn't have time to stop by until our day off, which was yesterday, 12/26/23. The person that helped us this time was Edwin Roldan. It was at this time that Edwin pointed out that Aiden charged us for all the accessories, it wasn't free. He was a complete lie. read more

I came in here looking for a new phone since my old one was bugging out, ended up leaving with 3 new phones for the whole family with not much change to my bill. Alfredo and Edwin were very knowledgeable, attentive and were thorough with all my questions and concerns they definitely made the experience very smooth for me. If you're come to napa Verizon make sure to ask for Alfredo or Edwin. read more

I had a technical problem with my iPhone 11. I stopped at this Verizon store in my town and Edwin helped me. The problem took about 30 min to troubleshoot, but he was patient and persistent, and was able to fix it for me. read more

Great service. Although I live in Napa, this location seems to have a bigger interest in customer service. I almost called another service provider after 20 years. They jumped on my issue and resolved it quickly. Thank you to Gian and staff. read more

I went to the Verizon store today in American Canyon for an issue with my cell phone. I have previously gone to this store due to recommendations and received great service. Today, once again, did not disappoint. Gian greeted me immediately and he and another team member fixed my issue quickly. Gian also recommended ways of saving on my monthly bill and upgrading my phone to a newer version. this is something I'll definitely consider. thank you for your superb service. read more

I just updated my Apple iphone. I have been assisted by Charles and he is very professional. He answered all my questions. The process went well and I highly recommend Charles. Great customer service. Thank You! read more

If I can rate no star for this Verizon FRANCHISE I will give it 0 STAR, I also found out this store is not even part of VERIZON corporate, it is a Franchise. I had a terrible, unacceptable rudeness experience from the store manager named ISAIAH, considering I was with my minor daughter, I also think he does not like ASIANS. I wish I could write a letter to the owner of this store to report how his manager ISAIAH treated a long time VERIZON customer. I reported to corporate how he was so rude , traumatized my daughter and threathened us to be arrested by calling the police. There are videos in the store that can prove how he treated us that can prove, look at the picture below, he was looking into his cellphone while he talks to us with a very sarcastic look. I WOULD NOT RECOMMEND GOING TO THIS STORE they dont even care even you're with a minor child, ISAIAH does not deserve the title manager because he did not fix the error of his employee when they process the trade in transaction. read more

Verizon - ISAIAH "manager" VERY RUDE look how he holds his cell phone and the distance while talking to us, HE PROBABLY DOES'NT like ASIANS. - Mobile Phones Near Me - American Canyon, California

I've been assisted by Charles here at Verizon for the problem I encountered w/ my cellphone. He was very warm and accommodating. I commend him for his exemplary service. read more

I had a horrendous service yesterday (if you can even call it a service) I went to the location to ask a couple of questions regarding the home internet, and I didn't set a foot into the location when some lady said "I am going to stop you right there, you have to return the equipment through mail" like lady you don't even know if that is the reason why I'm here. I just said "ok" I would literally avoid going to this location for any third-party location. read more

I rarely post to yelp, however,we had amazing service at this Verizon store in American Canyon this past week. We had previously stopped in this store when having problems with our phones. Each time we had great service. therefore we chose this store when we wanted to purchase new phones this week. Colt gave us the best possible service -- not easy when dealing with computer-challenged senior citizens! Worth the 30 min drive!!! read more

Isaiah the store manager was very patient with us thank you so much for everything. Porting over to Verizon was easy and he made it stress free read more

My phone had water damage so I went in 10 minutes to closing time and Will took care of me. Will stayed 2 hours past closing time to make sure I left with a phone. Will is very new but is an excellent employee. Verizon business customer support hung up on him and he was very cool and collected about it, even though I was steaming from my ears lol. I cannot say enough good things about this store and Will. Thank you very much for getting me back connected to the world! read more

I came in to the store as an elderly couple to get help with my husbands facebook account and the store manager Isaiah Benjamin was so patient with us. He solved our problem in less then 10 minutes thank you so much read more

Taylor, I cannot thank you enough for helping me to recover my phone the other day! I was in a panic and a bit annoyed, so I'm sorry I was so hot tempered! I do appreciate your time and patience to help me resolve all of this. They're lucky to have people like you that have patience and a smile. :) All is well, my 7 years of pictures are back on my phone, and I'm a happy camper! Cheers! read more

I had my mother's phone line on my account. She passed away last December and had trouble dealing with it until now. The sales person was very patient and personable. Helped me with different options and helped me come to the conclusion of being able to keep the phone but transfer the line for a different family member. I really appreciate the time he took. Going into one of the only stores open was a much more rewarding experience then waiting on a phone to speak with someone. Thank you Verizon of American Canyon! read more

Had the worst experience from this store. It is not a corporate verizon store. Customer service just horrible. Staff should know city sales tax and should specify "bundle" prices so you know what you are paying for. When i asked how much the sales tax for the phone he said he doesn't know and did not provide how much the bundle price that goes with the phone and just told me how much i have to pay. I wanted to leave the store and cancel the transactions. He said i can't do it cuz i already signed for trade. My worst experience since I joined verizon in 2005. I would never come back to this store. In fairness I met two people that were very helpful kyle and Christian but were not around when i came back. read more

Won't be back to this store front , employees are unhelpful and slightly rude . Big turn off and will be heading over to the one in American canyon . read more

Awesome place store is nice and neat and the staff are patient and polite. I love how they have extended hours during the week most days open till 9! read more

Juan was very helpful with the best attitude. I just wanted to thank him for getting exactly what I needed and wanted. He is very helpful with the Latin community from what I noticed. 5 stars to him and the the store! read more

Amazing staff and service. I usually try and stick to Corporate locations when dealing with Cellular troubles but not anymore! This is definitely gonna be my go to store from now on! They made a huge impression on me when I walked in with the promotions they offered and giving me a real bang for my buck. read more

Rob Shaw you're the best! I had a huge problem, my phone had no service and was shutting down even when the Battery was 100% I needed to get a new phone as mine was over three years old. Rob took care of everything even though my phone didn't want to cooperate. Rob's customer service was top notch. If you need help go see Rob at Verizon American Canyon. read more

I took my iPhone in and after waiting an hour because I was a walk in I told him it was dead and needed a new one. He sold me one never looking at the one I brought in with me. After getting home I tried charging my old one with the new charger cord and WOW it charged. I'm in my 70's and didn't know It could be the Cord. Too bad he never tried it. Next day I had to take the new one back and paid 50.00$ restocking fee. Hard on Social Security, too bad he never he never checked the one I brought with me. So I tried to call on my original iPhone and kept getting Verizon messages not connecting try again later. After a day and 10 plus tries and it not working my Daughter told me to contact Verizon because the guy who took the new one back and Charged me 50.00 dollars Never turned my phone back on. Wouldn't you think they would help you with that? Not just because I'm a Senior Citizen, but everyone! I spent a stressful 3 Days dealing with this and threw away 50.00 dollars. read more