Had to get some paper work printed for my mom. One of the customer service reps( nice asian lady) was real helpful with helping connect the wifi to her Ipad and printing up the paperwok. Doing yourself is cheaper but it only cost a little more to get expert help. Overall good visit, even when we had to come back and get another copy after the first one got rejected for a mistake at dmv/ AAA. Thanks to everyone that helped that day(although I didnt catch names!) Ciao for now.... read more

FedEx Office Print & Ship Center - Front entrance - Printing Services Near Me - Vallejo, California

Huge shout out to Tiffini and Khris!!! Tiffini was the first person to help me. She went above and beyond to make sure that I had the product that I wanted. She helped me more than I would have expected. She would not give up. It was not an easy request. She did everything she knew to do and then when she needed help, she knew to call someone in to help her. I love that about her. That is excellent customer service. That shows that she is a professional. Khris took over where Tiffini left off. He is amazing!!! I got the most beautiful poster thanks to both of them‼ read more

Went today at this location and met by a female employee who was more concerned of my sunglasses than the actual service I needed. Very rude with her fake smile and not a cent of customer service. Kamy took over and made the situation better if not excellent. FedEx Vallejo has a gem in Kamy. Thanks, Kamy! Incident 3/17/26 6pm read more

Service was great and the quality of their products are standard for the value they provide.

Workers avoid trying to assist customers who are waiting at the counter. They see you, but pretend. One was reading a book. Will bring business elsewhere. read more

The manager Steven Prater is the most unprofessional manager. I came to this location. on several occasions when I visits this location his energy just downplays the business. In my opinion, he have no leadership skills. Very negative always mad, angry, upset, and frustrated. I will almost think that he's a racist. If these are the type of people you guys hire for management positions. This location is doomed. For the ladies of this location. they're always positive, helpful,happy ,patient , and resourceful even on a bad day. Makila and kmay excellent customer service. every time the ladies are here, you're greeted with a smile, and a hello. Thank God, you did a great job by hiring these two ladies. Because Steven needs to take a page out of their book on customer service. Just because you have the title a Manager does not mean that you exude or know what you're doing as a Manager. I will say Steven needs some customer service training. read more

FedEx Office Print & Ship Center - Card from location - Printing Services Near Me - Vallejo, California

The company policies cause bad customer service. Machines are always not working. Their team was quite rude when I needed help and said they would have to charge me $2.50 a copy even though their machines were having issues. Can't make this stuff up. I do my business elsewhere now. I blame the company policies. Peace out FedEx. read more

Just got back from a very pleasant visit at the Fedex Vallejo on Admiral Callaghan Street. I had tried 30 minutes earlier at a UPS Store to print out a 16" x 20" picture (small poster size) from a jpeg. They couldn't do it, but said I could convert the picture to a pdf and print it out on legal copy paper. So now it's after 6 pm on a Friday and I really want to get this done before the end of the day. Called the Vallejo Fedex Store and was told by Miriam it would be no problem. Got there by 6:30 (awesome they were open until 7:00). She pulls out a large binder with the different photo paper I could choose from. I pick the paper, email her the file and 7-10 minutes later, she's done and it looks great. 5 Starts for Miriam & the Vallejo Fedex Store. read more

The staff are all amazing. Friendly, professional, go out of their way to be helpful. One of the most pleasant places in Vallejo when I have to get things done around here. Love them. read more

Steve the Manager finds joy with denying shipping service to customer. I brought in a pre-paid box to ship out and was helped by the store manager. After receiving the box, the manager informed me that there was a dangerous sticker lable on the box. I had no idea what it meant but said there were no dangerous items inside. I was merely reusing a cardboard box. Manager asked what the contents were inside. I replied motorcycle clothing. He said that even if were to take off the outter dangerous goods lable, I still could not have the store ship out the box, so I'm not sure why he even asked me what was inside if that's the case. As a manager there were 2 options: 1. Open the box to verify what I was saying, and remove lable to ship out. Fedex gets paid and I get my box shipped to were it needs to go. 2. Pretend option 1 didn't exist and tell me it wasn't possible to accept my package be cause at one point the box was used to send something dangerous. Fedex doesn't get paid and I get my time and effort wasted coming in. Option 1 provides a solution to the customer and protects FedEx from anything potentially dangerous. Option 2 takes pleasure in denying shipping solution and inconveniencing the customer, in the rain no less. Person IN CHARGE actually chose Option 2. Caucasian male, late 30's early 40's. I know and recognize individuals with this "how can I make things harder" mindset. If you'd like X then I'm going to say no and offer Y. The manager above definitely displayed this mindset. I can only imagine what the employees have to deal with, with him managing their day to day ops. Couldn't manage his way out of a wet brown paper bag with a pair of scissors in each hand. If you care to look, Steve has been popular in the Yelp reviews, affirming my issues with him. Just affirms what I experienced. read more

I had an emergency situation where I needed to print a couple of things for a party I was having this past Saturday. When I arrived I knew I just wanted to self print but I also wanted to do labels. I called ahead and the young lady told me the labels have to be done behind the counter and I may have to purchase a pack of labels. I did purchase a pack of labels thinkingbit will be cheaper getting them outside of the FedEx store so I did but when I arrived I didn't have to labels so I was going to go ahead and purchase a packet- only needed three sheets of labels- but I needed them right away. The young lady behind the counter was so helpful she searched out found labels that would fit the job; allowed me to send her the label document; and she printed them for me. I was a little flustered but she comped them and that was a wonderful wonderful blessing I appreciate her she didn't have a name tag on but she was a very sweet African-American young lady a beautiful bouncy curly hair and I tremendously grateful for her I need to find her and buy her some Starbucks. read more

Chris really help me alot with my needs on printing stuffs from my email if he didnt help me i probably spend alot of money and waste alot of time on the computers. I really appreciate him he is very knowledgeable about documents, printing sizes, passports requirements and shipments. read more

Went into Fed Ex today and the young African American employee was running the show while her coworker was busy assisting customers with their copies and faxes and manager was out to lunch. She has a positive attitude, assisted four different customers all at the same time and never let the customer see her sweat even if she was feeling it. Kemy, the manager is super helpful and has showed me twice how to package and prepare my shipment. They are a great team and it was pleasant to watch their dynamic while in line to witness how a great well oiled machine can operate. If I had my own company, I would recruit that young lady. She is going places! read more

Disappointing. I was literally in line for 15 minutes because 2 associates were helping 1 customer. Why? Never looked at us waiting online to say they will be right with us. Superrrrrrr slow service. I just needed a quick pick-up on a parcel. They should have an assigned line just for pick-up for convenience. Not very efficient. read more

I love how this location is open on weekends! At the time of writing this, computer use is considered / available at 55 cents per minute 65 cents per page for black and white printout(s) Definitely will consider this location for color copies as well! (2024) read more

Great customer experience. price is as expected to get your package delivered overnight. i have never tried other services offered other than delivery of packages but seems very organized and clean. one thing i almost forgot to mention, on SUNDAYS make sure you call before you go there to find out what time they close for lunch. Not sure if they close for lunch on other days of the week. i got caught up on this and wasted an hour. read more

Every efficient and knowledgeable Cost friendly Loved the experience. Was no long line either read more

Several months ago I purchased a new iPhone and, as I had done many times before, I wanted to recycle my old one which was in excellent condition and receive credit with an Apple gift card. Previously, Apple would send packaging to forward it back to them. This time the only way besides going to an Apple Store was to have FedEx send it so I went to this location and watched them pack it in a box. About a week later I received an email stating that the screen was cracked and no longer eligible for the $140 credit. Apple was unable to help me with this and suggested that I take it up with FedEx. After checking their website I decided not to pursue the matter as there was no way to prove through their intensive paperwork that they did anything wrong as they didn't check the condition of the phone that I was returning. Next time I will make the trip to the Walnut Creek Apple Store from Vallejo instead of trusting this store to package and send my Apple Products. read more

Kriiiiissssssss you're the bomb.com!!!!:))))) OK, so this is the second time I needed help with copies and both times Kris assisted me and was AWESOME... Kris, who is the Assistant Manager was very patient in helping me with the copies, he ended up doing the work for me and let me tell you I had a lot of copies LOL... Just wanted to give a shout out and a very big Thank You, you're assistance today was very much appreciated. read more

I sent a package and it was destroyed by FedEx. I made claim and they paid a portion of the worth but nothing for the $42 delivery. I was told to stop payment on the delivery cost as they couldn't help with that. Today I get a collections notice for the $42 delivery fee! I have spent hours on the phone with multiple FedEx employees and they do not assist. I will never use FedEx again! read more

I just had to drop off a prepaid envelope. The staff members seemed happy, were helpful and quick. The parking lot is not so great. There were a ton of cars going every which way and drivers seemed careless. Of course the parking lot is not the stores fault so judged solely on my store experience. read more

I shipped a return package from this location to Samsung. I packed the package myself with a smart watch inside. I handed it to the rep behind the counter, who said he'd tape it up for me. I received an email from Samsung five days later that the package arrived empty with a video showing them opening an empty package. The packaging was all there, but the watch was gone. I went back to this FedEx location, and the guys working close to closing time there said no one who fit the description of the person behind the counter who took my package worked there. I thanked them and asked for the store managers name. The next day, I went back earlier and spoke to Steve. He immediately exclaimed that no one at his store would steal the item (even though I hadn't suggested that), and I needed to leave and go file a claim with FedEx (which I had already done). He was extremely argumentative and rude. I asked if there was a video he could look at to confirm the person who took the package from behind the desk, who the other staff said didn't work there. Steve refused. There were a couple other people standing in line who overheard this conversation. I told Steve he was a poor store manager if he wasn't taking a customer's theft complaint seriously. I turned to the other two folks and told them to be careful and they should wrap their boxes themselves. Steve then took a step toward me and jerked both of his hands up as if he was going to push or grab me. He got smart and stopped himself and stormed off. I won't be using this location anymore. I don't want to put trust in a place for shipping valuable items whose store management treats their customers so poorly, threatenly, and dismisses obvious problems happening at FedEx generally without a care. A store manager should know how to handle customer service issues in a courteous professional manner. He puts a bad face in FedEx as a Corporation. read more

Persia is on top of her A game! Personable, efficient and empathetic. Like she enjoys her job. Thanks FedEx, doing business with you going forward due to this amazing young woman. She helped me out when I needed to urgently send my sister her graduation sash when she forget it and she made it happen. Thank you. read more

This place is great if you want to send out a package, or return an amazon item. Just drop off and they'll ask you if you want a receipt, after scanning the return slip. One star off because they charge $0.50 per page on cheap paper if you need to print pages. Computer use is free but $10 for 20 pages is ridiculous. read more

Worse customer service. The manager Steven wouldn't even listen to me. They had no labels so I bought my own. The lady there said laser so that's what I found. I brought my labels in and he still refused to print on "his" machine. Like really y'all already don't have the paper in stock so I had to go buy my own now you don't even want to let me print! Save your time and money and go somewhere else! read more

FedEx Office Print & Ship Center - Clearly says Laser or inkjet printing - Printing Services Near Me - Vallejo, California

I was helped be a fella named Steven , was polite and very helpful. I was in and out very good experience don't understand what the bad reviews are about. Thanks again to Steven!!!! read more

October 18, 2022 ATTENTION: FedEx - Vallejo Location: CCRKR Store #5495 Dear FEDEX - VALLEJO: I just want to write you a quick note to thank you for FedEx providing me with FedEx - Vallejo's great Customer Service and dedication, while assisting me with my computer and printing needs when I visited your store. My home printer ran out of ink and a different print store in American Canyon, California (where, I reside) was too expensive and could not accommodate my financial needs required. FedEx came to the rescue with its great training, and knowledge of its employees; particularly "Sedef!" I have always been wary of visiting a FedEx store, often with good reason, but FedEx's -Vallejo store and its customer service helped to redefine this stereotype. Thank you FedEx, so much for answering all of my questions honestly with personal care accompanied by expertise for me; the customer, and for making my process with questions not as painful as it otherwise could have been. I am SO happy with the FedEx employee Sedef, not freaking out about the customer's service I received or over-the-top resolution speeches. I am completely satisfied with the feel of the FedEx Vallejo's store environment and atmosphere. Sedef is the ideal person when you want to resolve an issue at FedEx - Vallejo's customer service, and have a serious dilemma; particularly with having absolutely no understanding as I did not, which is quite fantastic when someone knows what they are doing and talking about! You can be sure that I will spread the word to my friends that need assistance associated with FedEx's - Customer Service, and is looking to a wonderful and friendly store experience now or in the future, I will be highly recommend, and tell them to ask for SEDEF WHO CAN PUT A SMILE ON YOUR FACE IN THE MORNING OR THE AFTERNOON & MAKE YOUR DAY INCREDIBILITY UP-LIFTING! Thanks again, FedEx - Vallejo and for SEDEF's outstanding customer service - you are SO MUCH APPRECIATED; not many JEWELS LIKE YOU SEDEF - CHANGE AND KEEP GROWING IN BEAUTY WITHIN & THE BEAUTY WILL SHOW WITHOUT!!! Yours truly, NORENE F. FedEx Customer read more

My wife had emailed the store 2 days before she went to go there. And when she got there, they said they didn't get the email. No apologies, No, we can work it out, they just said try to email it again. Very rude. read more

The "Big Man" manager Steven is an egotistical idiot. I came in to drop off an International Fedex shipment. We ship FEDEX regularly and international shipments DAILY. Steven came over and did not like the look of our commercial invoice. He is either on a power trip and wants to feel that he is in control, or is simply a lousy employee with little Fedex knowledge. I wasn't going to argue with him. I left with my international package, and dropped it at another Fedex location 20 minutes away who went over the paperwork and had ZERO issue with it. Unfortunately, in todays world where any employee will do, it leaves lousy employees like Steven still employed. In any other job market he would be sitting at home in his mothers basement........where he belongs. read more

This time, Fedex overcharged me. I have a receipt of $102. They charged me on my card $200 and $23 for a shipment I've always paid about $102 to deliver the same product to the same location. FedEx Revenue Services replied,"Charges are not based on an estimate but on actual package size, weight and/or service type, including charged for declared value and fuel surcharge. Therefore, your request for a billing adjustment has been denied." I won't continue to use FedEx. read more

Had multiple packages shipped from this location and they messed up the delivery address. The kid with the piercing and tattoos should be avoided. The manager Steve is just as useless when I called to complain. Don't trust this location to get your packages delivered. All of my stuff never made it. read more

I was trying to get help but this worker working wouldn't help at all. Telling me to just figure it out. The one on Napa st is way better with people who actually help. Don't even bother going here. Ran by rude people. read more

I don't write a lot of yelp reviews but need to today as I just got amazing customer service by Chris/Kris. I needed some urgent foamcore boards printed and every other printer in the area said they need 48 hours. The gentleman at FedEx Office said he'd need a few hours and while I was printing other things, was able to express my job and get me incredible signage made asap. Grateful for folks like Chris/Kris for their commitment to customer service and for the ability to understand when something means a lot to a customer. read more

What can I say. I walked in there and there was a customer on the counter and two employees. The older man was taking care of the customer the younger white guy was walking behind the counter pretending he didn't see me. Whatever dude! Older man show me what to do to print a simple paper. And he came back to ask me if everything was good. That's why I gave three stars. Keep up the good work Gary. read more

FedEx Office Print & Ship Center - Counter - Printing Services Near Me - Vallejo, California

Lack of customer service would be the best way to describe this location. I came in just to print a page, I emailed to fedex for quick printing, had trouble and it was like pulling teeth to get someone to help or acknowledge you. One employee working hard with people shipping. One employee took a break and left. Then the woman that was helping with the printer conveniently took lunch. I was standings there at the counter for almost half an hour wondering where she went. Finally the woman working on shipping came over and helped me, for which I was appreciative. I asked about the woman that had been there, where she went and was informed that she was in the back taking here lunch. How unprofessional and inconsiderate of customers. At this point a frustrated line of customers had formed. read more

I paid close to $20 just to have some documents scanned to a PDF. I did so because they were very important documents, and I wanted to have record of them before I mailed them off. After paying for this service, I went to the post office, mailed off the documents and threw away my Kinko's receipt. When I got home and looked on my flash drive, there was no file! I called the store and spoke to Brandon the manager. He said without a receipt he couldn't help me -- end of story. Even if I could provide my credit card statement and have the employee who helped me, verify the service I had done -- it didn't matter, no attempt at a resolution made and zero empathy. As much as I try to give Vallejo my business, unfortunately it's just another Vallejo business that really doesn't know how to run a business properly or handle customer service. read more

I was in there a few days back and Diana helped my get some copies ran, she was vey nice and helpful I was amazed by the customer service I received, Diana is the best! read more

I ordered a nice iphone and it told me that it was going to come on the 3rd but low and behold it was not here by that time. They told me it would be here before 8pm, it is currently 9 and my iphone for my amazing, gorgeous, beautiful, awesome daughter has not arrived. I will continue to wait but I will not let this slide. My daughter is devastated and we already bought her case and no phone. Im irritated and confused. Its the 4th now and if it doesnt come today I will have to do something about it. read more

I've found this place to have friendly, responsive and helpful employees. Prices at FedEx are not set by individual facilities (so there is no control over that) and even though I find them expensive, I can always count on reliable deliveries. The best thing about this particular facility is that they have Sunday hours....yay! read more

Just left the location and I must say these Jonathan was working at the door moving the line of patrons through extremely efficiently. He spoke quickly yet thorough to ensure each person in line was not only practicing physical distancing yet was also in the right line for the service they needed. I was encouraged by his professionalism and respect. read more