Went there today 1/8/26, Big closing soon sign on front windows, another sign only store that's closing, WHATTTT, you mean in entire bay area the only store, so many negative reviews from folks on this location, now this Store is coming to a merciful End, they dont got to listen to you folks whining about terrible service, and you don't gotta deal with Lazy people who just want that clock to say 5pm quitting time, my experience today i asked the dude hey are those comfortable office chairs half off, he says I dunno know naw I don't think so, I stop at the exit door and say maybe I should look for myself, BOOM all of the chairs are 50 percent off during this store closing read more

I usually come to OfficeMax for printer ink but this time I needed table setting labels and calendars. The store is rarely ever busy (when I go) so I was able to get help from a worker and directed to the labels. There was no wait for the register and I got in and out within 10 minutes. read more

Absolutely the worst service here. Came in twice for two different things and both times staff was rude. I went in for print and copy service the paper was out and so I went to use the other printer the document came out poorly printed. I informed the rep about the situation and asked if I could email my document and have her print it. She didn't offer to check what happened with me or anything. She said that I must have had a document poorly formatted. I absolutely know that it's not really formatted and it was an issue with the printer. She just said it was not their fault and I'd have to put an order to reprint. Her lack of flexibility and willingness to help or resolve the issue was absolutely ridiculous. read more

Went in to get something laminated and was denied service because I wouldn't give them an email. This has happened twice. Office Max is the only business I've seen that turns down walk-in business. The store was empty at the time; it wasn't like they were too busy. The store employees claim it's company policy to not place an order without an email, but customer service at the corporate level says this is NOT true. Worst service possible. read more

I come here often for prints! I had a mix of sizes and Luis was great and helped me out quickly! They have a bunch of goodies that do go on sale! It's usually not to busy here but it can depend on the time of day! Never had any issue with wait times! Be sure to check the website for instore coupons! read more

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This is the worst store ever no customer service. People are lazy and don't want to work I asked for help and they said do it on line what the point of have a store with manager and employees if they are not going to help. Very disappointing the store was empty the employees and mangers were just talking to themselves read more

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This store customer service is awful. I had to make some copies, so I stopped by OfficeMax. A older lady with no knowledge or experience tried to assist me. I asked her politely to notify the store manager. 15 minutes goes by as I decide it was time for me to leave the manager appears from the back room. This is not the first time I done had a issue with this OfficeMax location. I hate to say it but the team that was on the floor sucks. read more

Our Dad passed away last week and we needed to print out his obituaries. Of course, we waited until the morning of the memorial service to print. We went to OfficeMax to get some help and we were directed to use the self service printers. It didn't have many settings on it and because the obituary was front and back, we didn't think it'd print out correctly. A gentleman named Mel Hoskins approached us and asked if we needed help; we which desperately did. We explained the situation and he gave us a few suggestions. The PDF we created cut off during the initial print out so we had to fix it before we could continue printing. Mel was patient the entire time. He suggested different solutions and explained why the format needed to be the way it needed to be. As a result, the obituary format was fixed and we got 50 copies printed right then and there. Mel's customer service was exceptional. On such a tough day, he was patient, caring, and willing to walk us through each obstacle we faced. I don't know if there's an employee award or recognition he can receive, but if there is, please acknowledge Mel. Mel, thank you again for your patience and kindness. read more

DO NOT GET YOUR PRINT SERVICES HERE! I've come here about 5+ times in the past 6 weeks & 70% Of the time that I have come in ... they have messed up my copies! After placing my order, I specifically call them and let them know to double check it to make sure it's done correctly & STILL! They do not read Freakin directions!!!! It's very frustrating & a waste of my time having to wait for them to fix it!! GO ELSEWHERE!!!! read more

OfficeMax the only office store that sells supplies in Vallejo. Don't get me wrong about OfficeMax but this is the place to get documents copied. You can get Office chairs, desk, and ink cartridges. I gone inside this location and I will say it is QUIET! Does this place get people's attention to come inside? I do not know the answers why nobody come inside. read more

3 days ago I bought a desk. I brought it home and I assembled it and it just wasn't going to work. There were a couple issues with it. So I shopped around and I found a better desk. I was going to upgrade to a smart desk. I contacted customer service and asked them if I would be able to return the desk since it was already put together? They told me yes, but I would have to take it apart and put it back in the box and return it to my local Office Max. I have it all in writing in case I was presented with any issues . I honestly wasn't expecting any problems but it's best to have all your bases covered. Once I got to the store , they told me furniture can not be returned. I asked if I could please speak to the Manager. The Manager came out and said it's store policy that they can't return items once they have been opened bc it presents a " safety issue " . I'm disappointed bc I was already told that I could in fact return it. Had customer service told me no, it can't be returned initally when I contacted them . I would have accepted that. But the fact that I was told to disassemble it and it could be returned, just to be told " NO " after I did all that work and took it apart and boxed it up highly disappoints me. It's more about the principle at this point. I was literally about to upgrade and give them another $1000.00 dollars for 2 more items once I returned the desk, but now I have to question is this a store that I want to do business with ? I don't think that I do. This all took place January 14, 2024 around 2:00 PM in The Vallejo, CA Office Max. I also noticed the manager walked into her office and grabbed a different receipt and was reading the back of it. I think she was looking for something to show me that would prove her narrative. But she came back out empty handed and wasn't able to tell me or show me anything. It makes me wonder ? She also wasn't very helpful. When I called an Office Max Rep, they were asking me for the order #. I didn't have an order # as I purchased the item in the store so all I had was what they gave me which was the receipt. so I was looking on the receipt , and the manager was standing right there and she could hear everything. I was looking to her for help but she did not offer to help me locate the info I needed and she just stood there. I also asked about contact info for anyone who is above her such as district manager. She told me that I could definitely talk to someone above her but she did not give me any contact information such as names, phone #s or email addresses . She had a somewhat rude tone of voice. I wouldn't say she was over the top rude but it definitely wasn't a pleasant experience. The cashier who initially spoke with me was very pleasant and polite . I then called customer service and the Office Max Rep on the line was very helpful and tried her best. She tried talking to the manager for me but the Manager wouldn't budge. Also according to your website, it does list your return policy on different items . For some items , it clearly says that it can only be returned if box is unopened. However, on the furniture it does not say anything about box needing to be unopened. It states that it has to be unassembled , in original packing with UPC code and it needs to include all parts and manuals. And again prior to returning and disassembling the desk, I did chat with Office Max just to confirm that I could indeed return the desk and I got everything in writing stating I could do so just because the policy I read on your website could be interpreted in different ways. Initially the manager said furniture can't be returned period. Once I shown her the return policy listed on your website, she then asked me if the box had been opened and I said yes. She then changed her story to furniture can't be returned if it's already been opened. So we went from furniture can't be returned at all to now furniture can only be returned if box has not been opened. Did the policy change in 5 minutes? Then she changed her story a 3rd time and said well she didn't have room to take back the desk but I don't see how that is my problem? Talk about confusing! read more

Love love this place is huge plus the inventory is huge!!!!! Really friendly staff, the Manager is this guy who was so welcoming and helpful, shout out to the manager that helped me, the prices are ridiculous low, some really great prices, and there is this exceptional inventory you will find some real cool things here, I found things you would not just find but the place has so many great goodies, I found things from my childhood, I could have spent hours here, I love love pens, they had amazing collection of some unique pens, this is a must spot in read more

We brought in two brand new artistic pieces bought in San Francisco to be laminated. They were so special we wanted them protected. Office Max ruined both of them! One was so off center that one corner of the piece sticks out from the lamination. The second one they crinkled and folded and then laminated it so the fold is permanent. Did they even offer to give us our money back?.. NO Did the offer to replace our artwork?... NO The only thing they offered was to laminate another poster for free - HOW WILL THAT FIX THE TWO THEY RUINED?!!! And there is no way we'd bring in another piece to be destroyed by them. My wife and I are crushed losing two pieces that we were going to proudly display in our new home If I could give them zero stars I would. read more

The shelves are empty and all of the prices have gone up by probably 30% which is a sign of a failing chain won't be long until this is just another vacant retail location. Went to the register to pay for the overpriced printer cartridges locked in their individual antitheft containers with perfectly valid US currency $100 bill and they said they couldn't verify it like somehow it doesn't have five different ways to verify it that anyone could properly identify. Epic fail in terms of selling office supplies. read more

Only one office supplies store in Vallejo. Customer service is always above and beyond even though they have kind of monopoly in the area. Primarily I go to Office Max for printing services. Makyala always greet you, doesn't matter how many customer are there. Try to accommodate customer concerns. Store is really well organized. Every single employee knows the location of stuff, not like other places when you get well articulated answer I don't work in this department. Price match being honored. Highly recommend. read more

4 minutes walking around to find no one to answer a question Rude people checking you out It's the only one in Vallejo hints the attitude problem read more

I took my business cards in to get new ones printed. After a week, I called, they had no idea what I was talking about. My son works across the parking lot, so he went in with another card. They said they would be done the next day. 2 days later he goes in to pick up the cards, they had no idea again. Incompetence runs wild on Vallejo Office Max! read more

Didnt feel a warm welcome when i came in. Feels like associates just wanted to get their shifts done. I had an online order thinking wait time will be less but turned out to be the same as buying in store. They have a sign where you can line up for online order but they wont acknowledge you. read more

Always hard to find a staff member to help. If you want to use print services call ahead to make sure equipment is working, and see if it is staffed. Often there is no one there. Trying to get service can take a very long time when you do find someone there. My advice, look elsewhere, or if you know what you want then you will often wait at checkout until the staff are ready. read more

I come to this store for years to buy proposal and I can't believe how lazy the manager is when i ask them if they have more because I don't see the proposal no where I think this is the last time I come to this poor service store read more

Every time we come to this store, we have to go through a long process to pay. For some reason Office Depot merging with Office Max has resulted in difficulty processing Corporate account as a method of payment.so being in that store for almost 45 minutes just for the payment part was nothing new. What I'm giving 5 stars to, is their manager Dan. He went above and beyond for us, trying to find the office furnitures we needed and have them delivered in a timely manner, even with the Christmas's Holidays! The best part was when we were about to pay, we had the same problem with their system. We usually end up just using our corporate bank card and end up without points. Dan never gave up, he researched and he called his boss, then he research some more, even though it was closed to closing time Dan did not give up and he found the solution. I just want to say Thank you Dan. It's rare to find people who really want to help clients. Office Max/Depot is so lucky to have you. Thank you for taking care of us and Merry Christmas to you read more

+I achieved invisibility when I went to Office Max yesterday. After waiting an inordinately long time to be acknowledged, I was informed that I should make my own copies, even though my project was on a thumb drive. When I mentioned that, I was told that they had no idea how long it would take for them to get to my project. Not only were the staff members I encountered borderline rude, they were unhelpful, indifferent and unapologetic. I checked Google for other copy centers, found one nearby, popped in, got my $100+ project completed and was on my way in about 20 minutes. I shall not return to Office Max in Vallejo. read more

Walked in, no greeting. I know the I was using the self service copy machine, but the two workers behind the counter didn't even acknowledge that we were there, even though there was only one customer at the counter. During my copy making, the machine needed attention, so I had got one of the workers attention and She mumbled maybe one sentence, put paper in the machine and walked away. When we were done, even on the way out, no one even thanked us or said two words to us. We walked by two other employees working on the floor, and two cashiers, but not one acknowledgement! Not even smiling eyes! read more

You know what? I have given this place plenty of opportunities to do a good job. All they have to do is have what I need, at the right price, and be helpful. Is that too much to ask? My last trip was 1 out of 3. The guy who greeted us was helpful, the items weren't the right price and there weren't enough choices. The woman at the register was confrontational and that was that. I came home and ordered the rest of my items on line. If you want to stay in business work on your customer service people! read more

This is one of the worst places to do both business and shop at. The management does not care about their customers, not even a bit. When someone walks in they try to literally sell anything and everything possible to them no matter what they are assigned to do. First of, the inventory sucks. The choices suck. The staff knows nothing about their inventory. The most important part is they are trying to sell you something no matter what you do. Warranty this, warranty that. A warranty on a calculator??? For $10, seriously? Their bags also sucked prior to the newer ones they received, they would break and fall through easily. It takes quite sometime to get assistance on anything and it feels as bad as walking into a used car dealer ship. Everyone, even the cashier is trying to sell you something. All in all this place needs new management. read more

I wish I can give "0" stars. One of the worst experiences I've ever had. Lucy in customer service lacks professionalism as well as customer service. My mother recently passed away. I placed an order for her photo to be enlarged for her home going service in more than enough time in time. I prepaid and left tho photo with Lucy. She stated that she will have my order ready the next day. That is it shouldn't take long. I went back the next day (I live about 20-30 min away) and waited in line for over 30 min before she even acknowledged my presence. She then stated that all she had to do with the photo was mount it and that it was pretty much done. She asks if I could wait for an hour. I told her "No" due to being very BUSY with trying to finalize funeral arrangements. I told her that I will be back. She agreed. I went back 2 DAYS later to pick up my order.... I thought. Not only did she lie and my order wasn't ready but she lost my mothers picture. On top of that she was very unprofessional... unapologetic.. showed no empathy and acted as if she didn't care. Keep in mind, I now have one day before my mothers funeral. Thankfully I had the same picture in my phone so I had to go some where else. I ended up going to Staples and not only did they rush my order but it was done professionally without any issue but more money due to a rush order. OfficeMax... it's people like Lucy that give your company a bad name. Service is paramount. She was given more than enough time to complete my order. Ridiculous! Btw the service area at this particular store is junky and doesn't present well to your customers. No wonder she LOST my mothers picture. read more

They have all your office supplies the location is great and store is always clean and customer service is always great kinda pricey for certain items but I don't mind paying as long as they stay in business I love to shop local read more

OfficeMax - These bad boys are pretty pricey I wish they had coupons for these - Office Equipment Near Me - Vallejo, California

I just want to complain about bad service, which I rarely do. But now I am doing it because of being upset twice by this establishment. FIRST TIME: The first time I took my large bags of shredding to the store I found out the staff will put it in a room in the back of the store, NOT UNDER LOCK, and wait until someone has the time to empty the bag into LOCKED bins for future pickup by the shredding service. The reason is that if the staff is busy, the management does not want them to stop services for other customers to unload and lock your shredding. They don't let the customers know that until they get into the store AND you have to ask where the shredding is going to be stored before it is locked up. SO ANYONE CAN STEAL YOUR PERSONAL INFORMATION! Did they care? NO. I lugged all my bags of shredding back out and take it home. Eventually I purchased a shredder and recycled it. SECOND TIME: 8/9/2016. I went to the store to print vital documents. The young lady doing the printing printed my documents. When I inspected the documents I protested that they looked gray, not black and white. She said the printer prints that way. I asked if the printer's cartridge could be changed, she shrugged it off and offered to reprint the documents and deepen the tone. My view is if a business is selling a service it should be as stated. If the business is selling copies, the toner should be fresh not washed out. I refused the reprint because I didn't want further disappointment. My documents were gray and white not b/w. What the manager should have done (standing by listening) was to offer to change the cartridge and THEN redo the copy job. I won't be going back to that store again. read more

I want to share that I frequent the Vallejo, CA store x 5 years now. I want to commend the young man running the store now as I believe his name is Romel. I have NEVER and I mean NEVER in my entire time coming here seen the Manager of the store actually WORK!!! He is always on the go and strives to answer as many customers questions as possible. I even visited during the COVID early stages and it was unfortunate he was short staffed and so many customers would flood the store. I am sure he has no control over budget given to him to staff adequately. He needs to be acknowledged and I am going to ask him next time I am in there. He has been at the register, copying section, carrying heavy stuff from the back, stocking etc.. He really does a great job I need to let you all know. Please don't run this Manager away like the others because I have never been happier in these 5 yrs. read more

Store is disorganized; Packing tape in the envelope aisle? Took me 10 minutes to find it. You'd think it'd be over with the rest of the tape but nooo... Staff isn't helpful; Know why it took me 10 minutes to find packing tape? I couldn't flag down an employee to save my life. If I didn't know any better I'd swear they were actually ignoring me. Merchandise overpriced; I left the store without said packing tape because it was probably 4x more expensive than it should be. I'm surprised this location is still in business. I've been here a few times in a pinch and there's always more employees than customers in the store (which makes it even more mind boggling as to why you can't get any help). Gonna go out on a limb and say that this place doesn't get a lot of repeat customers. read more

Great customer service. The store is very clean and neat. I'm always in and out. I haven't stood in a long line there not once.

It's an office supply store, nothing much more than that. Prices aren't the cheapest of course, but you can't beat the convenience. I have found ink for my printer, double sided tape and matte paper. A plus is that my big purchase of double sided tape rang up to $11.49/ea when the tag was $9.99. The cashier discounted it once she received confirmation that the tag said $9.99 read more

Bad customer service. Almost impossible to get help from anyone. The only helpful person was Christian who was working the register in the front of the store and took initiative to help me get what I needed while everyone else did nothing read more

This store sucks! I won't be going back. I ordered copies 2 days before and the day of pick up they didn't even care and didn't even do it. Manager just said "sorry" seriously dude . . Worst customer service ever!!!!!! read more

I have finally thanks to the AWESOME staff at this OfficeMax location finished creating and printing out labels for my products! This has been a process I can't even remotely cover here. Marco has been the most patient employee I have ever encountered in any of the office supply stores. I owe him lunch or fuzzy Christmas socks . He totally customized a project for me, followed up with prompt notification of project completion like a true professional. I didn't make it in until today and I witnessed true leadership and high level training taking place. I found out the trainers name was Lucy Sorry Trainee I didn't catch your name but you were attentive and eager to learn. I know both roles are challenging and I must say it was a good match! I came in advised Marco had previously helped me.. we pulled up files and I walked out with exactly what I came for. Lucy was able to navigate through the program and provide directions at the same time. I was very impressed with her patience and calm demeanor. read more

Service is terrible, employees are very lazy. I placed an order for printing twice. The first time they told me to go back in an hour. I went back and it wasn't ready and was told to go back the next day. I went back the next day (today) and it wasn't ready again! Then they said they would have it for sure in hour and when i return they had nothing again! Instead of writing peoples orders on post-its they should take their job more serious. The employees worry more about being on their phones and following customers around to "make sure they arent stealing" then to actually do their job. read more

Every time I go to Officemaxx I'm able to find what i need at a reasonable price. I often recommend, going there because they have the best selection of supplies need to get any project done. My experience has always been good, i get helped I'm able to find what i need. read more

Used be a good place. I got some great glass office furniture and a great well built chair on special and financed it at a great rate to boot.. Manager at that time assembled it himself and did a good job. Went back for a Paper Shredder about 2 years ago which costs about $100.00 and got a 3 year "replacement guarantee" which I found out today was worthless. The two employees in the empty store on Saturday morning were clueless and hired to say no. No receipt, no look, no information, no shit. Go away or call this 1-800-number called "square deal" and start the process. Like a square brick up your butt. I was told when I bought the shredder two years ago that I could get another off the shelf and walk out of the store and I didn't need a receipt since the charge was on my card. Today, Mr. NO said "that's changed" and handed me the Square deal pamphlet which involves boxing, shipping etc. etc. disclaimers, replacement conditions. Forget that, dumped in a land-fill with all the other worthless crap built over the years, cut my losses. Don't buy anything there and certainly no warranty as I doubt this place or chain will be open in a year-going the way of K-mart. Just go to Best Buy down the streetand use them. They will get an replacement item right off the shelf on most smaller items. I even bought a 2K computer there that they replaced at no cost a few months after I bought it. read more

I was dumb enough to buy the protection plan on a printer ( not the first I bought). When I bought it - I asked "Shouldn't I have a booklet with the receipt?". Nope the cashier responded - "It's all online".."Its so easy and useful. If something breaks we just give you the money to buy another or something else with the money".. and I believed her. It is "OfficeMax" after all and a new digital day and age. I really thought it was somehow all connected to my rewards number ( sort of like Sports Authority does) - receipt and plan all kept conveniently online . Cut to a couple of months later when the printer isn't working and I bring it back. They were so confused and useless. They couldn't find my rewards membership on the computer... And I HAD TO have the receipt! The girl cahier "Rachel", kept sighing and calling for the manager. He (Chris) came and shrugged - "Youre gonna have to contact the rewards people." followed by "were closing - you need to leave". No number to call - nothing! After several calls to the company and trying to maneuver on their glitchy site - hours of headache!!! I should just throw the printer in the trash and call it a learning lesson. BUT not before I warn others. Seriously such a horrible store. Nobody knows anything or cares. The ones that seem like they might have a clue are just full of BS. Once a clerk cheerfully asked me if I needed help. I asked if they sold Cannon printers. She looked around her and said "no". I turned the corner and entered an entire row of Cannon printers. That pretty much sums up that store. read more

This is a great location. Everybody was very sweet and helped me get an unwieldy item out to my car. Also helped me find a coupon that worked. I will definitely come by here again! read more