Moved in the area and first time to use this UPS location for Amazon return and so far smooth transaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past. read more

The UPS Store - Printing Services Near Me - American Canyon, California

See all

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews. they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office. read more

Think it was Kathleen the Store Manager they helped me. Efficient, knowledgeable, and very courteous. Thanks for making for experience the way it was and will be using you in the future. read more

$3 charge if your package/box needs additional taping. Not pleased with the unnecessary price gauging.

The UPS Store, 101 W American Canyon Rd #508, American Canyon, CA 94503 7/26/25 at about 2:00pm Amazon return item was a PFD in a clear bag I arrived at the UPS retail store to process an Amazon return and stood in line until was called forward by a handsome well-spoken young black man. He scanned my QR code and then said the item needed to be in a box or plastic bag. I commented I would comeback another day with it properly packaged. I left the store and got into my vehicle and paused, as it occurred to me the item is already in a plastic bag, it's just clear. I took the item back into the UPS store and asked the young man if I could simply add a little tape to seal the package and send it back that way. He said, "No, UPS has standards." I explained to him UPS often ships items with just a shipping label and he said no again, and repeated UPS has standards and this doesn't meet those standards. This is when a short pretty white woman in glasses with a bunch of words on her name tag approached, and I could only guess she was the manager. I repeated my reasoning with her and she supported the young man's position and said they could not accept the package and it didn't meet UPS standards. I told them both, as they stood at the counter, that this inconveniences me and I was certain this was nothing to do with UPS standards. The young man waved 'bye-bye' and said "byyyyyye" as I departed. Within 5 minutes of leaving the UPS store, I ran into a UPS driver and asked my questions, and he said they ship all kinds of stuff, packaged in different ways even shipping labels stuck straight on items, and as long as the plastic bag was sealed and nothing was spilling out, "it's perfectly fine to ship." I drove to the UPS store, Napa downtown location and scanned in and dropped off my item in its sealed clear plastic bag without issue. Normally, I wouldn't waste my time writing this. However, it's clear UPS standards are missing the mark when it comes to customer service and finding solutions for customers. I would have gone along with what they were telling me at the American Canyon location if they offered me a solution, such as offering to sell me a box or polybag, clearly a missed opportunity on their part. They tripped over their own egos and took joy in sending me away. How many sales are they missing? Are they treating others this way too? This review is because they inconvenienced me. The attached photo is the package being accepted at the Napa downtown location. read more

The UPS Store - Amazon return of a PFD - Printing Services Near Me - American Canyon, California

See all

$750 for 50 color flyers!!?! Told the guy he is nuts and then he said he misspoke and it was $170!! Ridiculous and rude at the same time.

The best UPS experiences I've had are at this location. Christmas is chaotic. Sending out gifts on behalf of your employer is also chaotic. I'm so grateful for this team at this location always, but especially today when Keisha helped me box over 20 items to send out all over the bay. Special shoutout.. honestly, to everyone who works here: Kat, Keisha, Andreas, Xarles, and Yancy. The owners, Arvind and Jyoti have created a team that puts customer service first even through the craziness of the holidays. I come here for Amazon returns all the time and you don't even need to talk to anyone because they have a set up in the corner. Even though the staff don't HAVE to talk to you, you're always greeted with a hello and good conversation and if you need help they got you. UPS with amazing hospitality service? Unexpected but much appreciated. Thanks AC store read more

I am receiving late payment notifications on bills I know I have paid and mailed at this facility. My wife has mailed things from this facility as well that did not make it to its destination. The mail is coming up missing from the mailboxes that are supposed to be secured. It makes you wonder who is in charge of the outgoing mail at this facility. It also makes us wonder is the corruption within the facility I only gave a 1-star rating because could not leave it with a zero-star rating read more

i love the owners & all the magnificent staff @ this ups store!!!! since day one that i have been going to this ups since 2023, the staff have treated me w/such superior, excellence, consideration,, kindness, respect & above & beyond the call of duty!!!! i love them all $ consider this ups store the best of the best!!!!! god bless them all!!!!! read more

Great customer service from Andreas!! Thanks for being patient and helping me with my order!!

I dropped my package off around 12:24 09/06/2025 and the employee was really rude. I was showing him the barcode for the shipping label and rudely he asks where the label is and tries to belittle me. His attitude was extremely unacceptable. read more

This place is a fraud. I didn't use there computer?! How are they going to charge me a extra $3.00 for one print...black and white! And I asked if there's a way to print from the self service printers and get told no. Seriously I don't know how they get away with this. I seriously hate this store, everything I'm forced to come here its something new where they are robing you read more

The UPS Store - 1 print = $3.50 straight RIP OFF - Printing Services Near Me - American Canyon, California

Awesome owner great staff always friendly and prompt. Dropped off some items to be shipped and they helped me choose the right packaging and shipping speed. read more

Horrible customer service, and lack of understanding. I ordered printer ink from Amazon, and it arrived damaged. I requested a replacement and took the damaged product to the UPS store to have it returned. Amazon did send a label to my phone and I took it to the store and they wanted to charge me $4 to print it. I explained I was returning printer ink because I didn't have a printer and that this is what Amazon had instructed. Staff member didn't want to hear it and said it was four dollars or they could not take the return. In addition, this was a Friday afternoon and there were five people on staff. I waited almost 15 minutes because they were all engaged in conversation or on their cell phone and not helping people in line. Amazon needs to revisit their contract with the UPS store... The lack of customer service does not reflect the quality of service that Amazon provides . read more

I go here mostly to return my Amazon items that I buy. They seem very responsive and trustworthy.

This store is conveniently located and the staff are always helpful and fast. One thing did bother me however. The so called "employee of the month" Steve stared at me the entire time I waited in line with this creepy smirk on his face. Almost like he could see into my soul. I feel like he knew what was inside my mysterious brown cardboard package and was secretly judging me, but at the same time strangely accepting of Amazon return. At any rate, Tiffany was the best and I feel truly deserves employee of the month. After all, Steve is a cardboard snowman. read more

The UPS Store - STEVE - Printing Services Near Me - American Canyon, California

Called and checked their business hours. "Kat" was friendly on the phone . Got my passport picture. In and out in less than 15 mins .Great customer service. Fast, efficient and friendly! read more

Horrible Service. Went to get a live scan. The person was not available. I asked their hours and was told they come in whenever they want because they are the owner and have no schedule. read more

Good customer service every time I come in.if there is a line, someone will assist or direct me for help. Clean atmosphere.

I came in to drop off a package for some items to be returned, I noticed they offered a notary service which I've needed something notarized. This document has been something I've put off for over a year, I never realized it would be one the hardest things I needed to do so far in my life. It was a very emotional experience, I worked with owner Jyoti who was so kind and patient while in this moment, she shared a story with me that touched my heart. I'm truly grateful for her service and kindness, thank you again! read more

Fantastic and always happy people with great service. Employees are knowledgeable and move quickly

This Ups Store There stuff are friendly really help me and my mom alot, what we had to do and will definitely come back here again . read more

The UPS Store - Printing Services Near Me - American Canyon, California

I'm sure I'm not the only customer that feels like this, but this is the manager who works at the UPS store who constantly gives disrespect to customers that comes in, who constantly doesn't help with their issues. Not ones that I ever get kicked out the store. I chose to leave and on top of that he told me to my face that I would get a refund because the store lost my package. I called corporate and they told me the same thing that I would have to go to the store, and the manager would give me a refund. I go to the store And the manager goes back on his word and doesn't even give me my refund for having my package end up in Texas when it's supposed to go to Los Angeles California. Karma will get you!!! read more

The UPS Store - This is the disrespectful manager named Arvind - Printing Services Near Me - American Canyon, California

From the phone call I made before hand to the trip there, the staff was informative, patient and friendly. I had paperwork notarized and mailed important documents. They also took a USPS piece of mail I had. Saved me a trip to the post office! read more

Jyoti does NOT have good customer service. First interaction in October 2022: I told her I had just sent an email to print out a paper. She walked toward the laptop without looking at the email and came back to me and said "it's just too much. Use the computer to print it out. I won't charge you." After I used the computer and printed out the paper, she still charged me 3 dollars. 2nd interaction (December 12, 2022). Came in with two boxes for rental books to return. I give her the paper to scan and to put it into the plastic slip. She rolls her eyes, exhales deeply, walks to the paper cutter and cuts the paper small to fit into the plastic slip. Usually when I return my book since I'm a college student, the workers just fold the paper and put it into the plastic slip. It doesn't need to be cut. But overall, Jyoti doesn't have good people skills and should improve with her Interactions with costumers. She should NOT roll her eyes and act frustrated. She need to gain patience with costumers. read more

I've always utilized getting my fingerprinting (ink/paper) done here for years. There aren't that many fingerprinting places easily accessible during covid where you can just walk in. I just briefly called to see if there was a worker working for when I can hop in. Ive had to get my fingerprints done prior to joining the Peace Corps and other federal background checks. The workers are always so friendly and professional. Much easier getting them done here than at a police station or government building. read more

Wow! I know that this location gets really bad reviews for different reasons. But my experience today went so great. Not sure if I came in right when they opened and I'm the first person that was helped so they aren't feeling tired or drained yet. Lol! But, anyway I came with three packages to ship ground. Two were small boxes and the other one was big but the content was small. I was surprised to find out id be paying $65.00 on it. So, the original guy was nice enough to help me change the box to a smaller size so in the end I paid a third Which he suggested so I won't have to pay so much. He changed the box and packaged it and everything. While another guy was helping with the other two packages. They were so patient and very helpful. Didn't catch their names but great customer service. read more

Dropped off an Amazon return and they wouldn't give me a receipt after asking if I wanted one. The clerk told me to take a picture of the package sitting on the counter as proof that I dropped it off. Not great for customer service. read more

This is my favorite UPS store to go to! I can get my needs met reliably and professionally with consistently courteous service. They do get busy and you have to stand in line sometimes but the line is handled efficiently if there are other employees there they will come out immediately to help clear the line. This is my go to for notary services as well. read more

Went in to the UPS store with my girlfriend and need a birth certificate signed by a Notary and they took care of it for us. Very easy process! They were very nice and professional Plus they fax it over for us which was a plus read more

A huge thank you to Tiffanie and Caedan!! super awesome, needed help with notary and Caedan was so awesome and helpful, also had some returns that Tiffanie did. Both were professional and helpful. Thank you to both of them. read more

This place doesn't even deserve a one start. Horrible customer service. They don't care about helping the customer. I shipped out two months ago and my package is still not updated. When asked about it they say they don't know. This is ridiculous, people need to learn to do their job because it's not fair to the customers to leave their packages just so they can get lost. Don't want to mention names but you guys know who you are and maybe it's time to find a new job since you can't do this one right. read more

If I can leave no stars, then I would. The manager named Arvin has no sense of customer service whatsoever. This is probably the tenth time where I've came in there and he has given me rude customer service. He's the most rudest meanest person that I ever met. I called before I came down to the store and told him the websites wasn't working for me to ship out a package and I work for the airlines so I get a discount code and ask them if he can honor the discount code he told me yes, so I come down to the store and he changes his mind to where I get no discount. He is the worst person ever and I would not recommend coming to this UPS STORE! read more

I'll preface this review by stating that I've only used UPS services for Amazon drop offs. For this service, I have had very good experiences at this UPS. Staff is friendly and service is fast. There has been one or two times where there was a bit of a wait, but it has never been too bad. Important: they are closed on Sundays! So stop trying to go on Sundays like me LOL read more

I came in for an amazon return on the 8th of August. It's not the 27th and there's still no tracking on the package. Don't come to this place. Terrible. read more

Awful customer service. Dropped off two Amazon returns and a prepaid/already boxed up package. I asked for the receipt with tracking info. One week later all of the tracking numbers show no movement and only that "a label has been created." After going down there and talking to the owner in person, all he does is look up the tracking numbers as well and tells me they're already delivered even though the tracking shows him the same details. It's one thing to actually try and offer assistance but when you try to tell a customer something just to get them out of the store its just bad business. He then told me to call the 1-800 number and deal with them. I've shipped packages hundreds of times. They clearly didn't scan the packages in properly otherwise tracking would reflect that. Never coming to this location again. I now have to file a claim online with ups read more

I came here to get Livescan fingerprinting done for my work license and had a great experience! Anna was very friendly and accommodating, and got the whole thing done in about 10-15 minutes. I was a walk-in as well, which was cool. I don't think they take appointments here, but I know other fingerprinting places can be appointment only. Aside from that, I've been here a couple previous times for package mailing, and have had no problems with that either. I definitely recommend this place! I don't have to get fingerprinting very often at all for work, but I'll remember to check this place out again next time. read more

**LiveScan only** After having a terrible experience at Photo Pro in Napa, I decided to walk into this store instead. The person who helped me, Judy, was so helpful and walked me through the long process on getting a LiveScan done. See, I've never done one before and was given zero instructions on how to do it from my daughter's school. Judy patiently went through my form and took my fingerprints during the busiest time of the day. She was sweet and I could tell that her customers love her. Thank you Judy! I was super stressed about getting it done and I'm grateful that she got to help me. read more

I would give this company zero stars if I could. I show up, w 4 boxes, 8 months pregnant and w my 10 month old baby in arms. Amazon QR code's ready to go for free ups package less drop off. He refuses to package the one item that I didn't have in its box, unless I PAY for a box, even though he is a UPS store whose contract with amazon is part of FREE packagelesa drop Offs. He refuses to Print my label For me. Tells me to BUY a BOX and PAY for him to print my label or go home 15 minutes away and come back with my own box. While allowing a massive line to build behind me. Unable to explain why his UPS is special and exempt from the package less drop off free from Amazon, unwilling to provide a box unless I pay for it. Completely rude and terrible. DO NOT GIVE HIM ANY BUSINESS read more

Tried to return an Amazon product that was in its own box but they said they would not accept the return . They wanted me to buy a box to put the box in to place an Amazon return label on. I contacted Amazon and they said it's a FREE service that they provide to UPS. I've brought many Amazon returns here with no problems but if they're trying to make money by customers buying boxes for FREE returns during this time is NOT good business! read more