This is the third (and last time) I have used this service. Each time I was given the wrong tracking number and had to go back to get the right one. This last time she was training a young woman who did not know how to type (using one finger) and getting every line wrong. It took forever! I had two items that needed to be boxed that had prepaid labels and she charged me $9 for two used boxes!! WTH! And, I did not get a receipt for the items that were prepaid. From now on, I will go to the post office or the UPS Store. My advice, for what it is worth, save yourself a lot of aggravation and do not go in this store to mail anything. She really should not be in business. read more

I have been a client of this business for several years and have been pleased with every service I have ever required of them. Alba, her daughter and other family as well I have had the pleasure to meet through the years all are personable and quite interesting. Seeming quite goal oriented is my interpretation...thats why I say 'interesting'. If I could give a 6 star rating I would because I have personally witnessed the extra effort and regard for customer satisfaction put forth often resulting in late hours when they could have otherwise just let the S**T hit the fan. God Bless them all. read more

This place is horrible it's supposed to open up at 10 it's 10:37 is still not open you don't see anyone inside no lights on plus I sent a very large cashiers check out through this place and the tracking number does not show up anywhere I called the post office they said they had no record of the tracking number either and I can't even go in to check because they have not opened up yet I do not recommend this place at all. read more

Tried to mail 2 bottles of champagne to S. Carolina, the rude lady charged me $42. Red-flag #1 She said 4 or 5 days to get there. She said shipper would be UPS. I had to sign two different documents stating the shipper of my package could handle the shipping, but neither document was UPS related. She got snippy when I asked about it. Red-flag #2 The last red-flag was when she threw my package into a pile of packages that she said has not shipped in days because her computer was down. Yet, stupidly, I was so glad to be done with "shipping" my package, I crossed my fingers and left. It wasn't till later I realized she gave me none of the documentation for myself. No receipt. I can tell you as of the time I'm writing this, it has been exactly 3 weeks, and my mother has never received the package. Phone calls to Goin' Postal have not been returned. This place is a scam. read more

I've had a box here for nearly five years now and the very few mishaps having taken place aren't even worth mentioning. The proprietor has always been fair, helpful and honest with me and others. I've witnessed her advise a customer when her shipping cost seemed inappropriate so they may choose an alternate like the USPS. You don't see that often in a competitive business environment. Five stars for Goibg Postal read more

Very poor customer service. I waited to be helped when the lady came to the counter she act like she was very agitated, Horrible customer service. read more

Thank you Alba! Talk about rock star service! She did some last-minute running around to help my son get a barong tagalog shirt for multicultural night at his school. Every other shipping place in the area said "we can't do that", but thank goodness I found this place. read more

I stopped in here to mail a small flat rate box. I was told that their rate was about $10 or $11 dollars. I told them the actual post office rate was about $5 dollars, so I said I would just be going to the post office instead. I thanked them when I left, and they yelled out behind me, "Have a nice day." I feel like they must have thought I was being rude, but I wasn't impolite. It just didn't make much sense to me to pay double the price on something that was a flat rate. So my advice, just check on the regular USPS rates before you ship through them. read more

Despite the website saying that they close at 6pm, they close at 530pm and have a sign in the window to that effect. Didn't want anyone to get there 2 minutes too late like me. Usually great service though. read more

I mailed a package out from the post office for $3-4 a few weeks ago. Today I stopped by Goin Postal because I was in the area and I had to ship out another package to the same destination. The package was the same weight, same dimensions, but Goin Postal wanted to charge me $13+ to ship to the same destination via USPS. No thanks! read more

I have rented a space there since october of 2015. My space is the basic size meant mostly for letters and such. I give 5 stars because the owner Alba has always been accommodating. I have on more than one occasion had larger items sent because I knew they would be safe and subsequently forgot them for the better part of a week. Alba the Owner has always been gracious and even kept an eye out for 3 items in particular during mothers day week. That same week I was running late and called ahead and she told me not to worry. She stayed open long enough for me to get there and pickup my items. I plan on keeping my box there as long as I need one and would recommend Goin Postal and Alba to anyone who is in need of their services. read more

Ok so here goes the rant I called up there and asked about renting a box there so I could receive packages. First I spoke to the "daughter" who sometimes works there. She told me it was $15 a month flat. Then I show up there to pay for a box, and I have to pay for three months up front (which I kinda expected) but there were also extra fees on top which amounted in me shelling out $70 to rent a box for three months,.... Ok - so it's expensive.... But after having the box for about a month, I ordered several packages on Amazon. Two were under "Prime shipping" so they would arrive in two days, the others, "Prime" wasn't available to they would arrive the next week. So I go in to pick up my packages that were indicating from tracking numbers to have arrived that day - plus two packages that arrived the week before. She handed me two packages (one was in my mailbox - squished and pushed in there so it was all crushed up) and there was supposed to be four (at least) I told her that there was supposed to be at least two more packages and she said "Well, that's all that's here." So confused, I went to my car, opened the ones that I had. One - I was hoping was there, but she never marked off as arrived so my tracking wasn't saying that it was there yet. The other was supposed to arrive the day before and the third also - no indication of arrival according to my tracking info But the two that I paid for "Prime Shipping" that supposedly arrived the week prior - according to the tracking info from both Amazon and the Carrier (UPS) were not there So, I go back in here store -with my cell phone in hand - connected to the Amazon website with the tracking info all cued up on the screen. I start to tell her that "Yeah, I should have two more packages here..." and hold up my phone and start to show here the tracking info ..and she just starts screaming at me "Do you want to go back here and look yourself??? There are no more packages for you!!" I'm like "Hey why are you being rude to me??" She's yelling back art me "I'm Not being rude!" This goes on for a minute and I try and point to my phone and tell here that SHE signed for my packages last week - It clearly says "Accepted and signed for by "LEW" - that's her... She tells me she "signs for packages in bulk" - So I'm like "you don't check the packages individually to the manifest that the postal worker (or UPS, or FED EX guy) has? Because I know that's how it works" She tells me that's not how it works and it's her business how she does it..... So at that point I can feel my face turning red with anger and my blood pressure is rising like a rocket and I don't want to get into a fight with some fifty-something Asian lady in front of my four year old girl who doesn't know what the hell is going on.... I turn to leave, and there's a lady behind me looking back and forth at the two of us like she can't believe this "owner" is pulling this crap and gives me a little "good luck" and a sympathetic smile" ... As I walking off, I say "Yeah so much for customer service" and storm out as she's yelling a very sarcastic "Sorry!" at my back So now I'm down two packages and I have to email Amazon and tell their customer service as well as the sellers of the items lost this whole story..... Don't know if anyone gains anything from this dialogue....but the bottom line for me is....I have two more months to go on my contract - more packages arriving - and I am afraid to go back in there again because she will probably recognize me, be rude and I will loose my temper completely...... So .....my opinion? Obviously I'm not a fan of this business and in particular - the owner. She is rude, has horrible customer service and just plain people skills. And she simply doesn't do her job right and what's worse - doesn't care and essentially blames the customer ..... In a nutshell - avoid this store like the plague..... Just my opinion read more

I rented a mail box here for about 1-1/2 years. These people are useless. It seemed every other Saturday when I would go to pick up my mail, they would have a "be back later" sign on the door. If their computer locked up they would shut down the complete store so people who just wanted to get mail from their boxes were screwed. The receipt roll in one of their machines ran out of paper and they had people standing in line for 25 minutes because nobody knew how to load more receipt paper. Instead f just moving on to the next person they made everyone wait, until I said HEY,WTF? I was expecting an important package and while I was at work on checked their hours on the internet so I could leave early and make it there on time.Just as another user posted they close an hour earlier than the website states. So, I lost an hour's pay for that day and had to go through the same thing again the next day. Whenever I showed up to pick up my mail at opening time, I had to wait for then to show up to work. They sent my wife's immigration papers back to USCIS because they forgot she shared my box. This cost us 1 year of aggravation and a lot of money to try to get everything straightened out. This is not a business. This is a HOBBY! Stay away from these idiots. read more

I used to come in here years ago and stopped due to the owner being terrible at customer service and being open. It was totally unreliable and she was so rude. You can tell she didn't care about the business. I came in the other day due to not wanting to wait at the post office and there's a new person working there. Not sure if they're under new ownership or if they just finally got some good help but the girl who helped me was amazing. So friendly, inviting, funny, and accommodating. Seriously, best customer service I've gotten in a LONG time. I asked her what days she works so I can come back when she's here. Definitely worth going if she's there. I think she said her name was Hope? Or Holly? Either way, the purple haired girl with tattoos is the only saving grace to this business. read more

I finally understand the name of this place... I gave this place many chances because I want to support a local business but it is always an ordeal going here. And, it is hit or miss as to when it will be open or services will not be working. I have stood in line for quite a long while as the person behind the counter had phone conversations and ignored that I was standing there. I really want to support this business as it is close to my home but unfortunately I guess it's off to the UPS store for me. read more

She closes her store whenever she wants. It is not a guarantee that this retail will be open because she puts up handwritten signs and leaves for an hour and a half making it difficult for customers. Many customers feel this way but do not have the time or energy to write a review. read more

A few weeks ago, I sent an eBay item through Goin' Postal that was never received by the buyer. Goin' Postal couldn't track it so I had to refund money to the buyer and just take a loss on the item. That's my fault for not keeping a tracking number. HOWEVER, I tried to go back several times(mind you, this is a 10-minute walk away from me, as I don't have a car to just run down quickly): one time, the line was too long and the ONE lady working behind the counter was taking her precious time, not acknowledging the customers who were walking in. I had someone waiting for me so I had to leave before my turn came up. The next time was during office hours but she had not opened yet. The next time she was arguing with a lady who wanted to sell her handmade bags there, again, I couldn't wait so I still have my packages. The next time, there was a note taped to the door saying they'd return at 1p.m., a group of us waited outside talking but I had scheduled a Lyft to complete my other errands and it came at 1:16, she was still not there. I JUST walked down there (WITH THE SAME PACKAGES STILL NOT SENT) and the workers told me they couldn't sent packages because the machines were down!!! The only reason I tried so many times is that it's walking distance from my house. But I will just have to get public transportation to the post office. read more

So I attempted to send a package to my friend who is deployed. Her box is an APO and should not cost any more than sending to the US. However, instead of the 18 dollars it should have cost me they called me back (after I left the box with them the day before) and said it was going to cost 54 dollars. I tried to explain and they said they would not ship it for less. NOT MILITARY FRIENDLY. read more

Went there for the first time on 11/5/13; never again. They put an incorrect label on my box and shipped it to an unknown address. The person who received my box, which was for a needy family will not return it to us. Alba the owner will not return my calls, over 2 weeks I've called her 6 times and she will not call me back. I went in there and was told UPS is shipping it back, WAIT you said the lady would not send it back... What is the true story. Don't go there, Alba was arguing with an employee and didn't pay attention to my package, I had a bad feeling, but they always do business locally, NEVER AGAIN. Thing of it was I was the only customer in the shop. My box was to go to Michigan, it went to southern California. I'm sure I'll be out the couple hundred dollars worth of winter items in the box, but most important this family is out of warm winter clothes and sheets or winter. NEVER AGAIN, they don't return calls and haven't said they will pay us back for their error. And shipping costs too. read more