So it's my local UPS store, nothing really amazing or bad about it, for that matter, lol! I like how they have a self scan machine, for Amazon returns, so it does save me time for standing in line. It's your run of the mill UPS store, lol really nothing special to say about it. read more

Easy and fast access. Staff is friendly and very knowledgeable. Office is well supplied, organized and clean. Plenty of parking spaces I feel safe coming here. read more

I recently purchased merchandise online to be sent to the UPS store. I had a package stolen from me from this vendor and didn't want to risk the same thing, since they were gracious enough to replace the item. I contacted the vendor when I hadn't received tracking information to be told that it was already delivered to this UPS store. I contacted the UPS store to be told that they received the package on the 14th by USPS and not to send my packages to them by USPS. I calmly explained that o paid $9.99 and shipping fees and expected that the package would be delivered by UPS. I was told that I would need to pay a $10 fee to retrieve my package. When I inquired i was told because I don't have a PO Box. I asked to speak to the manager to see if he would waive the fee. I was told he was at lunch and would contact me later. They contacted me later and stated that I would have to pay the $10 fee. I contacted the vendor and they stated that UPS was supposed to deliver the item I am pissed. I don't think I should have to pay the fee. What the vendor stated is that UPS probably contracted out to the post office for final delivery and I am the one being screwed read more

Don't go here. Never a line, but they swear they be busy. I first asked him if I could send a package thru UPS to a prison facility. He said yes. Turns out, he was wrong.This the same dude I first bought the package from,, he is the one I just seen to pick my package back up from, not only did I show him the original receipt with label, he still asks me for an id.like he wasn't the one I first made this transaction with. Like yea I just found a random receipt on the street and I knew it didn't get delivered so I came to get it. Derp. Keep in mind I called before I got here for my returned package, and I even tell him like dude u were the one who did this transaction and he just shrugs his shoulders. With the tracking, it tells you who when and where and what, whoever I spoke to on the phone acted like I was lying or something, rude ASF. My package got here yesterday and if I didn't call in today about it, they wouldn't have called me today either, mind you there's nobody in there rn, so they definitely could have been making those returned packages calls. All in all I wasted $25. Cause he said they could deliver this package,and they couldn't. read more

The UPS Store - I paid $25 to get this delivered cause the worker told me they can deliver it, and he was lying, they couldn't. - Shipping Centers Near Me - Vallejo, California

Easiest drop-off I've made in a while. Fast, friendly, and efficient. Staff was readily available to help when I walked in.

I come here all the time for my Amazon returns. Service is always quick -- transactions are usually done in less than a minute especially if there's no line. I usually come across the same two workers when I swing by and they're nice and swift with their job. I hope they're not sick of my face because I'm going to keep coming here when I have things to return! read more

Awesome staff! Had gotten a notary done and the staff was very knowledgeable! Thank you!

Terrible service. The store is supposed to open at 8:30am. The employee shows up at 8:50am, reeking of weed. Is it that hard to show up to work on time? Is it that hard to have respect for customers? I guess it is, and this is part of the reason why Vallejo is in the state it is. Avoid this location at all costs. This would be a zero star review if allowed. read more

I come here weekly to ship out packages and I'm always welcomed with a smile! Let me tell you Brandon is an amazing notary who always helps me get my docs in order. Adam and Slyvester always help when I'm looking for clear sheets or letter envelopes. I've never had an issues coming here always in and out quickly. Also if you have a lot of docs that need notary you can schedule appts online to make it easier. By far my fav UPS store in Vallejo read more

Came here to print a premade UPS label to drop a package off. I didn't even touch the computer but they charged me $2. I get charging me for printing but to charge me $2/hr for computer usage when I didn't even touch the computer is ridiculous. Basically, I'm paying for the workers to use their own computer! Tsk tsk. And what's worse, when she was on the computer to go on the store's email to get the label, she had an annoyed look on her face. Never coming back here to print. EVER! read more

The UPS Store - Just wanted to print a UPS label. Got charged $2 for them to use their computer to do so. - Shipping Centers Near Me - Vallejo, California

Horrible service and employees do not care about customers. I wrote an email to the owner because the manager who should not be a manager Brandon was rude and not empathetic. They change the pricing and do not charge consistently or accordingly. I would advise go anywhere else but here. The owner didn't even bother resolving my issue. read more

Great customer service! Totally different than the Benicia location! The young man that opens the store is always there on time, he's quiet and gets down to business right away, opening the store, and taking care of customers, quickly and promptly! Even it's two registers going at once Occasionally to cut down on wait times. This holiday season there are long lines, of course, and I like to see a little sense of urgency for the customer which he gives I will definitely be back !! read more

If you need to ship a package or envelope, this is a good place. However, if you need anything else, beware off their prices. I had to print a label and they charged me $5 for one page I mailed to them. Unfortunately I couldn't go back home to print it and still make the cutoff time. read more

The UPS Store seems to be under new ownership. Service is fast and friendly! I come to do Amazon returns pretty often and they make it so easy! Recommend this location! read more

Service is always quick and the employees are very helpful! Never have I been dissatisfied with handling business here!

Just dropped of an Amazon return here. The employee (a soft sweet voiced young African American boy) had trouble taping the customer grey plastic envelope that was ahead of me, so he just tossed it half open over onto the back counter and said, "I don't even care." Then when I stepped up next and said, "I too have a Amazon return" he glanced back and said, "our back counter is really full". Umm, ok. So I said, "sorry" but now not sure why I felt the need to apologize for that. I tried to lighten the mood while he was printing my receipt and said, " ya know I planned it this way right?" He didn't think I was funny and just scoffed. Not sure yet if I will stop going here or sit around and wait until their counter is full again to process my return. read more

Service in this place is horrible! Young guy working register really doesn't like his job. Very rude and quick tempered. I don't understand how they could hire people like this. They have to realize that customers won't put up with attitude like this when there are so many other places that want our business. read more

Went today at 11 when they opened and had to stand outside for 15 minutes because the manager, grace, got there late. She also didn't wear a mask the entire time I was there. Not very professional or considerate of your customers. read more

Great store and great staff! Quick service and staff goes above and beyond to help customers

Tonight I went to pick up a package at the UPS store in SPRINGSTOWNE center. I received excellent service during my visit. The associate who waited on me was named Adam. He made my visit so comfortable. He was very personable with excellent customer service. I left the store in such a great mood because he was funny and uplifting as well. There should be more employees like Adam in this world. I will definitely return to this location for all my UPS needs. read more

I get my packages sent here so they aren't stolen. It's always a busy store which is fine but always seems like just 1 of the 2 guys there and only one is helping customers, the guy with the longer hair. Even 8 people deep in line today and the other guy sits there at the computer. It's possible he is doing something super important but atleast acknowledge customers, maybe stop what your doing for 10 minutes and help the customers standing right in front of you. read more

I just needed to drop off a package. Store sign says open at 1030am. It was almost 11 with a line getting longer by the minute. I left as there was no sign of an employee. I decided to drive to the one on Sonoma Dr and they were open. Their service was fast and they were very friendly. I'll start going here from now on even it's a little farther. read more

I went in here to get my fingerprints done for licensing on Dec 30 they did not get submitted until Jan 7. Other places are able to send them the same day. A week delay on the application could be very significant. I had to call 2x to ask for the status. read more

Good customer service, but very pricey. I paid $21 for a emailed print out of 4 pages......wow

DO NOT GO HERE, DO NOT TRUST THEM. Horrible HORRIBLE establishment! This UPS store is absolutely horrible. I received an email yesterday saying that my package was delivered, then later on that night it told me it was being sent back because I did not pick up by the expiration date. Mind you, this location barely held my package for less than 12 HOURS. And I've been going back and forth with UPS telling me that THIS STORE sent it back because I didn't pick up the same day. THATS STUPID. How are they gonna give me a date to pick it up by and for it to be sent back the same day. The lady at the counter had the nerve to blame wht she saw on the package. At a time where packages getting stolen are at its highest, I thought I could trust this location. I thought it would be easier, safer and just overall more convenient! BUT NOPE, THIS IS HORRIBLE. I've been told by several people to NOT do business with this location, but of course. I wanted to give theSAVE YOUR TIME AND GO TO THE BENICIA LOCATION. This location is trash. And please, business owner if you want to comment on this and try to make things right - please do so. I would LOVE to see what you have to say about this HUGE inconvenience. Feel free to contact me, I have time to talk because this is bullsh/t. read more

Looooooooooooooooooooonnnnnnnnnnnnnnnnnnnnngggggggggggggggggggggggg waiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiittttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt. Bring your camping gear. Only 1 staff is running this store everyday, all day. Franchisee trying to maximize profits eh? At the expense of loyal UPS customers.... but not for long.. read more

Aruma in the UPS did the great job doing notary. She went above and beyond. My husband had to get a birth certificate request notarized, and not only was Aruma quick and efficient, she knew to wish him happy fathers day! read more

They do deliver , but customer service is lacking. CA "G" is rude, you could tell he don't like his job.

They close early at random, then close for DAYS because of Covid, then the voicemail is full so you can't even avoid wasting time to go there if they have possession of your box . . . Plus, looks like this kind of thing has been going on for years, judging by the comments. read more

Store sign and online says they open at 10:30a. I got here at 10:20a just so I can be in early . I realized the lights and everything was locked so I assumed no one has gotten there yet . It is now 10:53a and there is no sight of anyone at the store with a crazy long line . My package got rerouted here and it is my only day off to pick it up . If you guys are going to be closed is it to hard to put a sign you guys won't be open until whatever time you guys open? read more

I've found this UPS Store not bad at all. Customer service was great; however, I can see why others may find the service offensive. They aren't an upbeat staff that's for sure, but personally I'm not there to be entertained nor to be treated as someone special. I had no problem what so ever. I dropped off my U-Verse equipment to be returned. They took care of the boxing and shipping. I also got a proof of receipt just in case. What more can I ask from them? The process was a breeze. Prior to this visit, I've dropped off UPS package to be shipped. Same result! I got my receipt with tracking number and I was on my way. Good stuff! read more

The service at this UPS facility is SUPERB; efficient, personable, kind and safe. I've been a customer for many years & since I've moved to another city, I am always drawn back to this store over any other that I know. Thank you for your kindness & professionalism. Your services, I truly trust and Vallejo is blessed to have you. read more

Service was great, The sales girl at the counter made sure to acknowledge every customer that came through the door and informed them that they will be right with them.. the line moved quickly, they were fast and informative. I would use them again. read more

Fraud business went to pick up package that I had sent to pick up for a safe pick up I thought. Went to pick up a few hours after delivered. At first was told it hadn't arrived but advised email said arrived @11:32 am. Finally she shut up to listen to me and told me it had arrived but since I used the store for delivery I had to now pay $10 to release my package. I told I'm not paying you when it was s option when placing order to send it said nothing about extra fee. Told her to keep it and walked out. Got home called UPS store corporate office. I was advised that some locations can charge , BUT NOT THAT ONE ... do to it's a access point shipping location. Customer service rep called the store and instructed them to release me package with no charge due to not authorized to charge for pickup. DON'T USE THIS BUSINESS !!!!! read more

always extremely slow & customer service is nonexistent. one worker barely spoke more than 2 words. I get that they barely get paid enough there but it doesn't make it okay to have horrible attitudes and be very slow and overall not helpful. read more

I love this place, I take all my shipping and returns here! The owner is super friendly and helpful and they're fast and efficient. I've only rarely had to wait in line. I always recommend as the best UPS dropoff in Vallejo. read more

Great friendly service when I happen to be in the area and need packaging and mailing done. Fast and easy. No hassles.

Ripped off .It was not supposed to be charge for using a computer. I did emailed it to store and pick up for print out. The person charged me $3.50 because she not know how to follow my instruction then she wants me to show her what needs to do. Print out only should be around. 08 per print paper. She said charged with computer and print paper. I will never come to this store again. Treat advantages to a disabled. Bad business! read more

Great customer service! Always return Amazon purchases here and they are always nice and courteous.

I go to this place cuz it's the closest UPS store to my place. There are three women and man working in this place. The guy is so respectful and always helpful and very quick but man the women. The older one would NEVER have an eye contact with customers. Always head down and like they don't like to look at the people's face, but yet not as bad as the young new employee!!!! The girl has a bitter face and super ignorant. I walked to the store today, I saw an elderly gentleman with a hospital tag on his wrist and a long tube attached to him standing by the counter with his walker. When I was walking to the counter I heard him saying three times that " where is the stamp?" And finally the young IGNORANT girl as soon as she saw my surprised face decided to open her mouth and of course not bothering to look at the poor man face with a very low voice " she's back there, will help you"!!!!!its not like she has good and bad days. She's always too bitter and like someone is making her to do a customer service job. I called once to ask a question about my package I felt she would beat the phone on my head. To UPS corporate: why would you hire ignorant disrespectful people? Why not to hire more like that guy, respectful and happy????? Are you not paying enough to these people that are being so ignorant to customers???? It's not like that they have to put up with difficult customers like retail stores that they're so ignorant and bitter. People just stop by for few minutes to send a package and leave, don't they deserve a BETTER attitude??????????? Such a shame! read more