I rarely leave reviews, but I had to recognize Aruna for her outstanding customer service. I came…read morein very stressed after AT&T charged me for a phone they claimed was never returned. Even though I no longer had my receipt, Aruna immediately stepped in to help and guided me through finding the tracking information, which confirmed the phone had been delivered. She was patient, kind, and never made me feel like I was a bother. It's rare to find someone who genuinely cares about helping customers, and Aruna went above and beyond. She was amazing and truly deserves recognition--and a raise! We need more people like her. Thank you, Aruna!

Absolutely terrible customer service. Went in to the store and the workers were less than…read moreaccommodating, did not wish to scan a QR code

This is the third (and last time) I have used this service. Each time I was given the wrong…read moretracking number and had to go back to get the right one. This last time she was training a young woman who did not know how to type (using one finger) and getting every line wrong. It took forever! I had two items that needed to be boxed that had prepaid labels and she charged me $9 for two used boxes!! WTH! And, I did not get a receipt for the items that were prepaid. From now on, I will go to the post office or the UPS Store. My advice, for what it is worth, save yourself a lot of aggravation and do not go in this store to mail anything. She really should not be in business.

I have been a client of this business for several years and have been pleased with every service I…read morehave ever required of them. Alba, her daughter and other family as well I have had the pleasure to meet through the years all are personable and quite interesting. Seeming quite goal oriented is my interpretation...thats why I say 'interesting'. If I could give a 6 star rating I would because I have personally witnessed the extra effort and regard for customer satisfaction put forth often resulting in late hours when they could have otherwise just let the S**T hit the fan. God Bless them all.

So it's my local UPS store, nothing really amazing or bad about it, for that matter, lol!…read more I like how they have a self scan machine, for Amazon returns, so it does save me time for standing in line. It's your run of the mill UPS store, lol really nothing special to say about it.

Easy and fast access. Staff is friendly and very knowledgeable. Office is well supplied, organized…read moreand clean. Plenty of parking spaces I feel safe coming here.

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

Got livescan fingerprinting done and had a excellent experience. We called ahead of time to set an…read moreappointment. The gal that helped us was professional and personable. She was also very friendly and helpful when we arrived. The livescan fingerprinting was quick and easy. We were helped as soon as we arrived. The gentleman that helped us with our livescan was also a pleasure.

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

I had a long distance move and one of my bigger challenges was shipping my wine collection. I had…read morereceived quotes from other companies that were outrageous, but All American Mail Center was much MUCH more reasonable in their pricing. They also did an excellent job safely packaging everything for me and the shipping was even faster than originally promised. A big shout out to Adriana over the phone for answering all my questions and helping me understand the process. She sent me the pages to itemize my shipment ahead of time so that I could just bring everything to the store. Bella was also super helpful and professional when I dropped off my packages for shipment. She and the rest of the team safely and securely packaged everything for me. Communication a breeze, I received tracking and delivery information with no hassles or issues.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

They shut the door 15 miniures before the listed close time. Tak tsk not the way to run a business…read more So sad. They saw us coming and just ignored us..

These folks are great! They get a lot of work done in a small space. Everyone is always friendly…read moreand helpful. I especially like the female owner (her name starts with an S). I have shipped packages out, I have gotten a LIVE SCAN done, and even got old fashioned black & white fingerprinting done for my job. Thank you so much!