I rarely leave reviews, but I had to recognize Aruna for her outstanding customer service. I came in very stressed after AT&T charged me for a phone they claimed was never returned. Even though I no longer had my receipt, Aruna immediately stepped in to help and guided me through finding the tracking information, which confirmed the phone had been delivered. She was patient, kind, and never made me feel like I was a bother. It's rare to find someone who genuinely cares about helping customers, and Aruna went above and beyond. She was amazing and truly deserves recognition--and a raise! We need more people like her. Thank you, Aruna! read more

Absolutely terrible customer service. Went in to the store and the workers were less than accommodating, did not wish to scan a QR code

The best help you could've ever asked for , associates are really helpful great customer service

Love this store! The customer service here is always great. The staff is very friendly. always my go to store.

I love this store--I used the Notary Services as well as sending important, time sensitive legal documents. Beautiful customer service and care. If I could give 10 stars, I would! read more

I had a great experience at UPS thanks to Aruna. She was kind, patient, and took the time to explain every step of the process clearly. Her courteous and professional attitude made everything smooth and stress-free. Excellent service! read more

Hi I'm herma breed I come to the store and UPS on Sonoma in Vallejo California and their services excellent they go above and beyond with their services great customer service thank you read more

Still horrible service. The lady upfront who accepts the package literally says "I did my job" when asked for a receipt. Seriously? She has the worst customer service. I hope this store trains their employees better. It's negative star. Not convenient when you have poor customer interaction. ***Management, feel free to reach out to me for more feedback.*** read more

Hello. I have been taking my packages to this store for a long time, and I have always received good service; however, lately the service has been very poor--and at times, even very rude toward people who do not speak the language. read more

I went into the Ups Store and received the best customer service ever from Nhi. She was very professional and extremely courteous! Not only was she attentive but helped me in a timely manner. I would highly recommend utilizing their services for all your needs. Thanks again Nhi read more

The associate was very patient as looked for the emails with my codes on my disorganized phone. We were at closing time on Sunday November2nd. . I appreciate that. I'm not good with names, but he deserves recognition. read more

They tried to rob me! The Indian, socially uncalibrated, female behind the desk who was yelling across the store at the line tried to charge me $278 to ship a small box weighing 1lb 7.9oz to England!!! USPS Priority was $69.10. WHAT ON EARTH made this price up!?!! After telling her I thought that was high she asked what my question was?! She then trolled her young male employee in front of everyone in line. Bad business. Bad manners. Bad value. Bad experience. read more

The UPS Store - $278 UPS STORE vs. $69.10 USPS! - Shipping Centers Near Me - Vallejo, California

Awesome place, I can honestly say I've never had any bad experiences with this UPS store The Indian lady knows her stuff and does your finger prints fast. She definitely knows how to multitask helping you do your thing and answering other customer questions love it you go girl read more

I was greeted with wonderful greetings. I went for notary services. 15$ dollars per signature great price. Efficient staff and the store was clean and organized. I will definitely be returning!! read more

The team is really cohesive at this location. They recognize regulars and take care of each customer in good order. I appreciate the friendless in this store and I empathize with the fact that sometimes they have to deal with rude customers. Yet they keep positively pushing through their work no matter how busy out gets. Arun is a rock star when she has to manage it by herself! read more

Horrible service by the owner. Came here twice to get a live scan for a used car dealership I'm trying to open in Vallejo. She always looked confused and agitated that she couldn't find the code for dmv occupational licensing when it's on the dmv paper itself by the state of California I printed out. What threw me off is how she yells at her employees in front of me and the rest of the customers in line. As a business owner that shouldn't be a way to represent a franchise company to people. No customer service skills and you portray yourself as who you truly are as a person. My gf came a week later for a live scan because she is my business partner and the owner gave her the same attitude and was agitated and confused about the dmv occupational licensing paper when clearly the code is right in the paper for her to look it up in the system. My gf had to tell her to look me up by my name because she processed my live scan a week ago. She told my gf, "I'm not supposed to do it but I'll do it for this time". No need to guilt trip a person just to cover up your mistakes. Lady, it is your job to know what your doing. If your running a franchise business you need to learn how to properly talk to your customers and also treat your employees with respect. All we hear is you yelling. I see why my friend quit your job three years back she was your notary person. You need to change your attitude and how you talk to people. Your not higher than anybody. I myself don't treat my employees in that any type of way. I can take this to corporate and file a complaint how incompetent you are and how I witnessed and many customers and an employee who worked at that location witnessed how you run this franchise business. If you don't change your attitude and your ways I might and many others will. Never coming here for a notary or a live scan. Such a horrible experience! read more

Aru at this UPS store was extremely both helpful, understanding, professional and MOST PATIENT with me and I fully appreciate this, especially from one like me, who is not hi-tech. She is most helpful and should be given a bonus!!! read more

Great copy service and will come back to update passport. Employee very technical savvy and patient.

I've been a loyal customer of UPS Store #1129 since 2009 and will continue until December 2024. The team there has consistently been exceptional to me. Occasionally, I've had over-sized shipments that the store, usually doesn't accept, but I've always been prompt in responding and picking them up. The team's genuine care for their customers is truly commendable. I've recently moved out of state and will no longer need their services, but I'll miss the wonderful team at UPS Store #1129. I highly recommend this store, in particular for professional services. :-) read more

I enteted the store after calling t be sure they had a notary. 30$ illegal. When I entered there we 3 young men sitting around a table intent on their phones. None of them acknowledged me. I stood there a minute then said I was there for a notary service. One looked up and said "She'll be out in a minute, then went ack to his seat. I waited about 5 minutes. They were still on their phones. I asked if she knew I was the there. They all looked at each other Did you tell her? they asked each other. Obviously no one had. One finally got up, going to the door of a back room, yelling at someone like they wanted fries and a coke. He went back to the table. Video games? No one came out, so I left. It was later told to me $30 per signature is illegal anyway read more

I needed a huge order printed for the company I work for , and quickly. Since I am working from home I decided to go to this location to get them printed. The lady manager called me to inform me that it was a large order on card stock and that they might not have enough card stock to support (it was 900 pages to be printed) . She informed me that she and her team would need more time to go out and locate more card stock. She kept me in the loop, and communicated quickly. When I arrived to picked up my order, she and her team assisted me in packing and getting my order shipped out. She was amazing and I cannot thank her enough for going above and beyond!!! I owe her a thank you! I haven't forgot! :) This team is the best! I will be back! read more

Aru is very helpful, she gave me A+ service, will definitely comeback and recommend this place to my family and friends. Keep up the good and continue give a quality service. Happy customer here - Gladyr read more

I have a mailbox here and never had any issues with anyone, never lost a package neither mails, arun and nhi and the rest of the crew are always helpful and giving me an A+ service. When i did my live scan here it was really smooth, i had my form ready and it only took me like 10mins, they are so efficient. Also did their notary service since it is a one stop shop and everything went smoothly! I love this UPS store also compare to other locations their prices are way lower. Highly recommended! read more

For the Service they provide They're Fast and Friendly. Not Only Do They provide UPS Service, They also provide Notary Services And prices are Reasonable. read more

Great help,didn't have label,they helped ms. Always come here. Great customer service.

I love this UPS store. They are so incredibly friendly- I actually have fun when I go in to drop packages. The customer service experience is exceptional. Highly recommend. read more

I've been coming to this UPS for quite awhile, and I really enjoy the customer service, the manager she is awesome. I've never had any problems with my mail or anything. Customer service is key at this UPS. Mattye McConaughead read more

I always get well taken care of when I come here! Great customer service very attentive to all my needs. Fast and efficient! I give them props for handling customers professionally even when they come in with so much negativity & unprepared! read more

Rude on the phone and an even bigger joke once I was there to get something notarized. Incredibly unprofessional and would not recommend this place to anybody. I will never return to this store! Pay the extra to go elsewhere, it'll be worth it! read more

I have come to this location on several occasions for printing, I have always been given great service. Last week I needed to fit in a live scan service during my lunch break, came to this store and was helped by Aruna. She was great and made the process an easy one. I noticed this store also offers notary services, I thought the price was fair compared to other places around the area. The store was extremely busy, but even amidst the chaos everyone was helped diligently. As someone who has worked in customer service I know firsthand it isn't always easy dealing with customers. Props to these employees. read more

This UPS store on Sonoma Blvd provides incredible customer service, efficiently, with a smile (under the mask) and no matter how busy and hectic it gets it is handled with grace and even humor. My husband and I had a lot of technical documents to be notarized and then shipped with tracking and Aruna took care of every detail. Also, last week I had a rush print job for flyers that I simply emailed over in the morning and before I could even catch my breath they called to tell me my order was ready for pick-up...amazing service. Please be sure to go to this UPS Store on Sonoma Blvd by Togo's for the best customer service in town! read more

I was so impressed with the customer service I received and teamwork that I witnessed at the UPS store. I came in with three very odd shaped and difficult to wrap packages and was so grateful that they were willing to take on the challenge of getting them ready to ship. Arun was outstanding as was her team. They got my friend and I chairs so that we would be comfortable while waiting and then did an absolutely fantastic job bubble wrapping, creating boxes for unusually shaped item. It took a long time and from my chair, I could hear Arun and her assistant huffing and puffing in the back to make this happen. They seriously did the best possible job. In the meantime, the front of the house was kept moving efficiently by another teammate. Why this place has only three stars, I cannot understand. I cannot say enough about how impressed I was with my experience in this store. read more

Came into the store to fax documents and notarize some papers, all the employees were very welcoming! I was in and out of there, fast and efficient service! read more

Originally I gave this store a poor rating but I went back today to ship a package and it went so much better. The manager asked me how did things go with the eBay shipping I made on my last visit. She apologized that things were not going so smoothly for me last time and that's very appreciated. I've been going there for years and I will continue to do so. One thing I must add that I like about this store is the convenience of shipping something. They know just what size box that is needed and will pack everything up for you. read more

5 star for Aruna came in today to do livescan finger printing and she was very kind and attentive to what I needed to get done for my livescan she didn't ignore me even tho she was also tending to other customers multitasking you can tell she wore many hats and hard working. Thank you Aruna. read more

I would rate this zero stars if I had the option. I took a bag of personal documents to get shredded and asked the lady if she would place the paper into the locked box while I was there so that I could see all these personal documents put where it needs to be and she said, "Well we have one in the back and we will take our time putting it away." Terrible response to reassure a customer. There was only one other customer inside and three employees who were standing and not busy. She was rude with terrible customer service. Never supporting this business again. read more

Great customer service, I was really impressed with the staff member of notary service, she was very helpful and patient through the whole process. I visit this store regularly because of their fast service and also the store is located at a very convenient location too. read more

The worst! Rude, strange, rushing staff. Just because mailing is an essential service they should still practice customer service.

Visited this store hoping to have document notarized for my son's UC campus apartment lease as a guarantor. I needed her to read a checklist but Notary personnel did not already want to accept it. Notary staff was rude, impatient and was constantly raising her voice. I tried to work with her but she kept on raising her voice to the point where I literally had to ask, many times, lower her voice and tell her to calm down. She finally agreed to read the list I provided so she can understand my dilemma. I tried to understand her limitation of what she can do. For the most part, the regular staffs were professional, except the lady who Notarizes. My only suggestion for her is that she should show more compassion who is new at this process, show patience by listening to their needs and try to put herself in that person's shoe before judging, and be mature by not escalating an argument and help find a solution and work together to get things done. read more

I'm disappointed by the one star reviews I see here. I have been coming here for four years. I have always experienced efficient service. Yes at times there can be a line and you have to be patient but it's not because the staff are not processing packages as fast as they can. You know sometimes the customers are confused and need more help. read more