Had to get some paper work printed for my mom. One of the customer service reps( nice asian lady)…read morewas real helpful with helping connect the wifi to her Ipad and printing up the paperwok. Doing yourself is cheaper but it only cost a little more to get expert help. Overall good visit, even when we had to come back and get another copy after the first one got rejected for a mistake at dmv/ AAA. Thanks to everyone that helped that day(although I didnt catch names!) Ciao for now....

Huge shout out to Tiffini and Khris!!! Tiffini was the first…read moreperson to help me. She went above and beyond to make sure that I had the product that I wanted. She helped me more than I would have expected. She would not give up. It was not an easy request. She did everything she knew to do and then when she needed help, she knew to call someone in to help her. I love that about her. That is excellent customer service. That shows that she is a professional. Khris took over where Tiffini left off. He is amazing!!! I got the most beautiful poster thanks to both of them‼

Awesome customer service!…read more Maritess is such a great help when it comes to printing out many attachments from an email and having it ready for pick up. *Email her what you want printed out, confirm with her via a phone call post sending the email, and set a time for pick up. Super easy! Support your local print and go store!

I went there for a notary service. Owners are very fast and friendly…read more Definitely would recommend uses them.

i love the owners & all the magnificent staff @ this ups store!!!!…read more since day one that i have been going to this ups since 2023, the staff have treated me w/such superior, excellence, consideration,, kindness, respect & above & beyond the call of duty!!!! i love them all $ consider this ups store the best of the best!!!!! god bless them all!!!!!

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

Hi I'm herma breed I come to the store and UPS on Sonoma in Vallejo California and their services…read moreexcellent they go above and beyond with their services great customer service thank you

The best help you could've ever asked for , associates are really helpful great customer serviceread more

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

Fast service. Great help with notary work, been more than 10…read moretimes and all experiences were good. I drop off FEDEX and UPS prepaid envelopes and they are very helpful and used to it. Quick drop!

I mean it's a UPS store, lol how exciting can this experience be???…read more I'm not blown away by their customer service, but it's not bad either. It's great for Amazon returns, but that's pretty much why I come here. Nothing spectacular or bad. Just your run of the mill, UPS store.

While the staff is usually very helpful, the owner is out of her mind. Claims that they cannot ship…read morehigh value items via UPS ground. Max is $200 according to her. I knew this was BS and I was able to instantly go onto the website and create a label with the $7000 value and insurance I was asking for but this was after we had gone through the whole process at the counter. What a waste of time. Does she think she would be personally liable if it were to get lost or damaged. She was very rude and aggressive and you could see the embarrassment on the workers faces. I'm sure this review will do basically nothing as their rating is already in the toilet but maybe she will lighten up and start abiding by UPS's policies instead of making up her own.

Walk in only on certain days, like Thursday and Friday mornings. Must have printed out forms needed…read morealready. No forms available in the facility

Great post office. Staff has a good attitude and I only waited about 10 mins with a long line.read more

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

This is very reliable service location for mailing packages. Staff is efficient, consistent and…read morealways eager to make sure your packages are in good hands. Miguel is super helpful and always so courteous. Great services and place is organized. It's quick and efficiently process in comparison to post office.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.