So after having the nightmare of finding my preordered iphone 6s plus cracked upon arrival, Ashely, Tanya, and Bill helped me out!! My situation was really complicated and after going back to this store about 3 times, we finally left with the new phones we wanted. They were patient, even when my 1.5 year old was running around the store touching everything! lol They were able to figure out how to problem solve and get the job done. We left the store 1.5 hours after they closed Sunday night and I am so appreciative of the time and effort they put into my situation. They never complained or made me feel at fault or guilty for keeping them after hours. They run a tight ship and others helped out where they needed to. So, thank you thank you from the bottom of my heart! you guys are the best! I have been to both locations in Vallejo and I have to say that this location is the best. I think their customer service surpasses the other one. I feel at home, without judgment or discrimination. read more

This T-mobile store is one of the worst I have been to, and I am ashamed to say that I have to visit it out of convenience. Every time that I come to this store, I am appalled at the way that the store representatives are allowed to treat the customers. They blatantly offended me today, and it isn't the first time; it's just the straw that broke the camel's back. The first issue I had with the Retail Sales Representative would be Lawrence with brown skin, black curly hair at his shoulders, and some facial hair. I had come into the store 40 minutes before closing and I had my name put on the list to be served in the order of arrival. However, being Mexican/European gives me a white complexion and clearly Lawrence had a problem with that. After finishing with the prior customer, he looks at the list of names, looks at me, and then looks at the guy next to me. He sees that the guy next to me has his same skin tone and he gets a smirk on his face as he calls "Christian!" Lawrence proceeds to chat it up with Christian as I go and take a look at the list to verify that my name was put down before his. Yes, my name is there, not crossed out, and Christian's is after mine and crossed out. The previous 5 customers helped before me never got skipped. Lawrence sees me looking directly at him after I check the list, with a puzzled look on my face, and quickly looks back to Christian and gives him a quick grin; Lawrence knew what he did was wrong, but he enjoyed making me wait 15 minutes longer for service despite my having not earned any poor treatment. That is racist behavior and it is not unheard of in this plaza. I have seen it before at the Costco nearby, and now I am a victim of it as well. It's not only that Lawrence cheated me out of my spot on the list, but the store was actually closing in 20 minutes as I had been waiting for 20 minutes after arriving 40 minutes prior to closing. Long after my turn, I finally got to another representative at 5 minutes to closing and he gave me a hassle about finding my account so that he could resolve my issue. According to him, he could not find my account with the last four of my social or my name. He absolutely needed to have my phone number. Unfortunately, I did not have my prior phone number as my phone was stolen, and one check in the system would have verified this as I reported it stolen to T-mobile. My service was suspended and I needed a SIM card and new phone. The sales representative that actually served me never gave me another option except finding my old phone number that I had only had for a week before my phone was stolen. And I refused to wait until the next day to come back for more bad service from these representatives. As I was trying to figure out a way to find my prior number, the service representative finally decides to stop playing games. He got a new phone and a new SIM and told me that I could call customer service to reactivate my service. It's amazing how being 10 minutes passed closing time will motivate an employee to serve you properly, even when they don't want to. Please write to corporate about this behavior if you see it. I am going to do just that. I am sick of dealing with these lazy racist employees. This has all been going on for at least 5 years according to the Yelp reviews. Let's put an end to it. read more

this store needs a management makeover. Can you imagine arriving at their store front to see a sign saying 'will return in 15 minutes' Not, will return at a certain time or the time they left. 25 minutes after countless customers waited and then left, I finally knocked on the glass until Kathy came to the door. I was informed that the manager did not schedule lunches and there were only 2 employees and they would re-open shortly. After calling twice the following day to speak with the manager, I decided to write a review. The manager does not value the customers that pay her salary. We had an emergency issue with a cell phone and WILL NOT renew our contracts. read more

I went to the t mobile store 1/15/15. The lady that was there was not helpful at all. She told me "go do it at home" No directions either I am a member and thinking of switching to Atnt due to the service at t mobile. The lady seemed "lazy" as if she didn't want to do her job. The problem was I couldn't unlock my iPhone read more

Sadly, I'm back to update this glowing review. Turns out, Mimi signed me up for services that I specifically didn't ask for (to up her commission is my guess?) and didn't enroll me in the 2-for-1 program that we were told we'd be getting, so I've been paying an extra $50/month. I can see why so many others have given bad reviews on the place, these are shady business practices. read more

They made us do a run around to get my Apple Watch and tried to cover her ass. I will not go back there ever they were short on our refund. I already reported them. This is so embarrassing. read more

Great service from Jen. She's very efficient and quick. The only problem I had was the wait. Every time I'm here there's always a bunch of people standing around waiting. Jen definitely did her best to get us in and out. Definitely recommend going to her. Other than that service is great. read more

Each time I visit here, the staff has been very professional & helpful. I've only had one occassion that wasn't the case. Although they do seem to have a high turnaround. I don't think I've seen the same people there more than two or three times in as many months, always different people about each quarter (Jan,Feb,Mar-Apr,May,June,etc...) But nonetheless, they are very helpful & professional. I changed my carrier to them from Sprint, who was nothing but problems everytime I had to go in. Glad there are carriers who actually care about having satisfied customers, T-Mobile does. read more

My iphone can receive email but not send. I don't think TMobile has to solve that but Camille spent at least a half hour trying to figure out the problem. She was intelligent and knowledgeable and I appreciate her help. read more

I give my thanks to Randi Ransome at this store. I thank her for her patience, her knowledge and her professionalism. I bought my phone in 2009. It would have been fine except I couldn't play Scrabble on it so I often forgot it. Everyone had to call my home phone. It was annoying to my loved ones so I had to step up and get a new phone. I was out of the T-Mobile contract so I looked everywhere and, as a technovice, almost everyone was annoyed with my questions. After all this I just called the Vallejo store because it was on my way home and they had the phone I wanted and I sucked it up and got there. Randi was the person that answered the phone when I called a couple of hours before and she helped me at the counter. I was here awhile but she walked me through it and all without irritation or impatience. Believe me this is unusual. So, again, thanks Randi and thanks T-Mobile. PS: They keep the place nice and clean, read more

Randi was very patient with me she was very helpfull, she answered all my questions being that I am in finance I ready all my documents and I actually appreciated her for not rushing me... almost perfect customer service read more

I was having problems getting the tech support I needed over the phone so I decided to go in-store to try to figure it out. Monique was quick to help me and was very informative and had great customer service. She was able to quickly solve my problem and get tech support over the phone for me. She turned my mood around and made me a happy customer. read more

Latasha was awesome. Helped me with everything i needed to get taken care of. From moving my 2 lines from one plan to another. she did her thing : ) read more

My fiance and I went in to this place the summer before last to get a phone plan for her and her daughter. Here is the run down of why they suck so hard: 1. The guy in dreads that handled her lied right through his damn teeth when he signed her up. He clearly stated that if she paid in full the amount owed for the phones themselves at any time that she would no longer be obligated to keep their service. I guess she should have taken 17 hours to read all the microscopic fine print because this clearly (now) is not the case. It is a service plan contract for two years, and yes, she is expected to pay a fee for breaking the contract just like any other contract. I remember thinking that it sounded a little too good to be true at the time, and it turns out that I was right. Should have listened to my gut. NEVER take for granted that a guy in dreads knows what he's talking about unless it's weed. 2. Their service plan map clearly shows that Vallejo is covered, as well as the podunk town in Michigan her daughter is from. Long story short: It seems like unless she climbs a cell tower relay itself and leans their phones against the relays antenna, it hardly works for shit at all anywhere. 3. Customer service doesn't give three f***s that Bob Marley lied to get her into the contract. 4. Neither does the store management 5. Neither of them could give a rat's ass that her service is absolute shite. 6. Her contract phones, the Samsung Galaxy 3, are absolute turds. The charging receptacle seems to be stretched out or something and won't charge unless it is held just so. 7. Add all this up, and she's getting ripped off to the tune of $200 a month for phones and service that don't work. I use a cheap, $100 Verizon pre paid phone, pay $50 a month per phone for service, and get better function and coverage than she does with T-Mobile and her fancy $900 "smart" phones. 8. In short, avoid T-mobile altogether, and this store because when you go in there to try and get some sort of resolution to a problem, once they have you, all they will do is act like the phone is smarter than you are and the crappy service must somehow be your fault. When confronted with details like being signed up by a dishonest employee, they will act like there is no record of who the individual is that signed you up, but that smells an awful lot like more B.S. if you ask me. No, it makes me think that the sales associates are encouraged at either the store or corporate level to get people to sign contracts regardless of whatever lie they have to tell, and then the store covers both the employees and the company's asses by saying "we don't know WHO lied to you at sign up, or if that even happened at all!" It's insulting. read more

I would love to give a shout out to Mariah, the sales woman that helped my boyfriend today to get everything that he wanted and even more. He walked out of there a very happy man. Her costumer service skills were the best that I have seen in a very long time....this girl deserves a management position because of the way that she took time out of her day to answer every question that we had and even made sure that we had everything that we needed. Her smile is worth a million dollars as well...we will be back to see you. Thank you so very much Mariah...keep up the great work. read more

THIS IS A WARNING, PLEASE READ! If I could give this store a negative rating, I would. Back in 2012, I received two phones in the mail from T-Mobile. Two weeks later, I decided I did not want the phones anymore. I was instructed by someone over the phone to go into the nearest T-Mobile store and return the phones. My sister, my fiance and I went in to this store and the whole time the sales person (I do not remember her name but she was a light complexioned African American and she had really big eyes) was trying to talk me into keeping my account. I kept declining and eventually she got both of phones, supposedly canceled both of our accounts and we received a receipt and we left. For a whole month I heard nothing from T-Mobile, no bills or anything. I got married like 18 days later, left home in a rush so all of my stuff was eventually gotten rid of by my sisters so the receipt was gone. Then in 2013 I was called by a creditor who said I owed $517 because of a T-Mobile debt. I knew that was impossible because I couldn't possibly owe them so much for phones I only had for two weeks and legally they could not charge me an early termination fee because I returned the phones within the 30 day time frame California gives you to change your mind. I then went on a wild goose search, bouncing back between T-Mobile and LVNV Funding bill collectors getting no real information. T-Mobile sold my debt without even giving them anything to validate the debt. I was told to contest the debt which I did and thought everything was handled. In 2014, my husband and I wanted to buy a new car at which time I pulled up my credit report and there it is this huge debt still on there. We postpone buying a car until it is handled, I am sent on another wild goose chase. Our car breaks down as I do not have any other credit accounts. Now this year, I finally filed a complaint with the public utilities commission against them asking them for my phone bills as I had decided to sue them and wanted to prove I had no use of the phone after a certain time. I get a phone call from someone from T-mobile's executive response team and they basically tell me that the person who received our phones only turned in one of them (the other line that was on my account) and canceled one line. I was livid. These employees are obviously incompetent. Now I'm not sure what she did to the phone as it does not show any use after that time so I'm pretty sure she did not keep it, but either on her fault or her T-Mobile contact with whom she canceled the line with someone somewhere dropped the ball and I got the short end of the stick. If you make any purchases, turn in anything or just whatever reason keep all of your receipts and keep good records. You do not want to go through what I have been through on behalf of these people. read more

Went in tonight and activated 4 lines. Ported three numbers from three different providers with zero issues. Small weight before we were able to be helped but the staff wasn't slow, store was just busy. All in all about as good of an experience as I could hope for. read more

Very good service. Employees are vibrant and helps every time. The spend quality time with every customer and make sure things are done properly. read more

Cathy L. is incredible, took care of us in more than a give star way. Took care of my vision challenged family member as if she was her own. Keep her happy, the best thing about any business is the people that meet and help the customer. read more

Was coming from a Verizon store that didn't seem to care or acknowledge my existence. Even though I was a Verizon carrier, the young African American lady was more than happy to help me. Needed to get a screen protector for a phone they didnt sell. So she did her best to match up one of their phones with my phone for a screen protector. Great Experience read more