For starters this review would have been a 1-2 star review had it not been for the last tech that was sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia read more

Let me start by saying I've been a Sonic customer in few diffrent locations. From Brisbane CA. to SF and Vallejo Ca. and so point in between. So what to tell you ,I have never been disappointed with Sonic from the office support to field techs its been amazing ride. Like a great many of you I want someone who I can speak with and not have repeat myself 5 times that's not going to happen at Sonic. And on the other hand I don't want the run around. And I have never had that with Sonic. Now let's be clear sadly Sonic is not in every locations but good news its they are growing thank God. Why do I say that ? you can't beat the cost. like I said I've been with them a good while and there has only been one raise and still there cost is low. I've gotten a few friends to jump on this with me and they are happy and why not, low cost great service people who are really nice when you call and ask about something no hanging on the line for 20 minutes. Okay I'm going to stop now. Remember this I always try to respect the person on the other side and in return we both win. Let shut this down by saying go on line and see when they are planing to come to your area. Trust me you will not be disappointed. No, I don't sales use cars I just like nice people and a company that take care of it's people that works for me. That a reason to support in my book. read more

Sonic is great for residential homes, but horrible if you are a owner of a large apartment building of 18 units. They roughed in the fiber lines for the 18 units a couple years ago but never came back to complete the project. And I informed them a half a dozen times within the last year, to please come back out to complete the project and their attitude was, we don't care!! (some young kid w/attitude)... Well, last Friday, April 17th, they finally sent the contract to sign and put the project on the schedule, and then they redacted the contract, so then it couldn't be executed and scheduled, so now we can't fit them within our schedule and we are now installing installation and sheet rock without them completing their work... (again, they had 2 years, +, to complete) Thank you Sonic for wasting my time, and my contractor's time.. Advise to Sonic Management: Get Your Act Together because the competition, Monkey Brians wants our business, so it's bye bye Sonic... read more

Sonic - Sonic Fiber Unfinished Work - Internet Service Providers Near Me - Santa Rosa, California

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We've lived in many places throughout the country and this internet has been the best (Including traveling). They have been excellent to deal with their service is extraordinarily fast. We've not had these speeds ever before. read more

I have been on Sonic's 10Gbps fiber optic the last 5 months. Before this, I was on Spectrum 500Mbps cable internet service. I higher recommend Sonic over any other providers, if they offer 10Gb fiber service in your area. Speed - I'm getting consistently 8.5Gbps down/7.5Gbps up on the Eero Max 7 router (it has a 10Gbps Ethernet port) Stability - I have not had any unplanned outage since installation Service - installer and follow up support have been great, friendly and effective Price - $50/month 1st year, first 2 months are free ($500 for 1st year). Having 10Gbps internet connections does have a downside. All my equipment became bottlenecks. It will take $$$ to eventually upgrade all of them to 10GB and Wifi 7 read more

Hands down the most reliable internet in the Bay Area. Only outage I have experienced was when a road contractor cut their fiber and they had it replaced in 5 hours which is no small feat. Gig out of the wall. He'll I'm getting speeds of over 800 on WiFi. I love this company. They are the liberation army of the iSP's. read more

Sonic - Speed test over WiFi router. - Internet Service Providers Near Me - Santa Rosa, California

The team at Sonic has been excellent for every interaction I have had, without exception: highly capable, very professional and friendly. I've been a customer for many years, including when they were reselling service over AT&T lines and handled the frustrations of coordinating that, but it's even better now that they have their own lines in my neighborhood and don't have to resell wires by a third party. There aren't enough superlatives to describe how happy I am with Sonic. read more

Had Sonic Fiber installed today and the experience was excellent. Victor Hernandez handled the job and went above and beyond. My install wasn't simple. I requested the fiber be routed through the attic and down to a custom modem location. Victor listened to my concerns, communicated clearly, and made sure everything was done exactly how I wanted. His work ethic and attention to detail really stood out. Clean work, professional attitude, and the system is running perfectly. Very satisfied with the service. Highly recommend Sonic and especially Victor. read more

Sonic - Fiber optic modem and adapter box - Internet Service Providers Near Me - Santa Rosa, California

All has been fixed from previous week. Will,suggest others to sign up when service comes to your neighborhood

We had such a great experience with Diego from Sonic. He was kind, and very helpful with setting up our Internet up and giving us the best options for our needs. He did great with his recommendations on wifi coverage for our device usage and internet speed needed for work and steaming. Thank you, Diego for your help. You are going places and I can see a promotion in your future soon. read more

I Add a great experience with the field technician that set up my wifi. Diego Estrada was informative, efficient, helpful, and kind. He provided great care and excellent customer service. Thank you Diego read more

Technician Mike Ortiz came early, which was great! He was very nice and he explained everything to me. He had my internet connection up and running in no time. read more

I had field tech Andre J do my install , awesome customer service I switched over from spectrum, he even made the connection run under the house even though it wasn't needed. 10/10 read more

We've been waiting for you guys out here in Highland Park! Incredible speeds incredible service incredible price 10/10. our technician Alex B. was a delight. Really appreciate how easy he made everything. Will recommend to everyone I know! read more

Sonic fiber is the best. I say this having used AT**, Comc*** and @Home services. I signed up for notification as soon as I heard Sonic might be coming to my neighborhood. When it finally happened, scheduling installation was quick and painless. The installer arrived on time and did a great job of running the line to my existing router. Best of all , the service is solid: fast, reliable, robust and with a great support team behind it - with whom I've had contact just once in five years, to confirm connectivity after a planned outage. Sonic fiber is the best. (Edited to specify a fiber install.) read more

Sonic - Network status - Internet Service Providers Near Me - Santa Rosa, California

Good-bye xfinity. It's been real. Just cancelled xfinity internet and went with Sonic for reasons detailed in xfinity review coming up. Signing up is painless. I got notified someone will do the initial drop and I don't have to be there for it. Then, for thr install appointment, I had an 8-12 window and Tony showed up at 8:05. After looking over where equipment was going, he started in. Very effecient install all in all. Lots of componets. Outside junction box, indoor box, another box next to gateway/router and the gateway/router. I opted for the higher speed gateway which handles a larger wifi area as well as faster speed. So far wifi speeds on my s22 ultra kick in at 1.4 gig. My computer is slower but way faster than xfinity. Updating my wifi driver should help there. Computer connected by ethernet is over a gig. So far pleased. read more

Both field service reps who came out were knowledgeable and swift. Thank you Humberto for excellent service and support.

Mike O. came by to rewire an external cable that had been cut. He was extremely quick and professional and also installed a new modem for us. Sonic has always been quick to respond to any issues with our internet. 10 out of 10! read more

Best ISP in my area; they are reselling AT&T Fiber. I hope they expand in Los Angeles.

My Wi-Fi kept going on and off I requested maintenance a day before they arrived. The service was quick about thirty minutes Shawn Zieske was very respectful and kind. I love Sonic it has great fast working Wi-Fi for a decent price. read more

Sonic - Internet Service Providers Near Me - Santa Rosa, California

Sonic is great their Internet is fast AF and if anything goes wrong they send a competent technician out quickly to definitively address and then solve the issue. Full vouch. read more

Shawn the technician got us up and running very quickly. Helped out setting up the app and everything we needed to get online. Very friendly and professional. Will update after a while of using sonic as we are first timers! read more

Sonic - Internet Service Providers Near Me - Santa Rosa, California

Still the most reliable ISP I've ever had. Hoping for 10Gig this year or at the very least, no VoIP taxes on 1Gig Fusion customers. One month free for new customers -- http://sonic.com/referral/24376dc1f read more

I've been a Sonic customer for 9 years and they've been consistently reliable -- fast, stable and refreshingly communicative. I really appreciate how proactive and thorough they are whenever there's maintenance or an outage. It makes the whole experience feel much more trustworthy. Highly recommend. read more

The quality was ok but the customer service is way off! There is no longer customer service anymore! Over charges price is supposed to stay the same! I kept getting overcharged ! Canceled and had a death in the family I misplaced the device , they don't let you drop it off to them you have to mail it back to them, I found it in 2 months and they said too bad it's in collections and there is nothing we can do ! I am besides myself they want me to pay for this shit it's no good to me for over 200 they ripped me off the whole time I was a customer by over charging me every month. The only internet company I like was monkey brains , someone else purchased them too ! I hope it wasn't sonic! lol. read more

Had Sonic for years. Very reliable, and great customer service, as proven again when an outside wire failed and we lost service on a Sunday afternoon. They were out by Monday at noon and the repair guy, Shephered S, was a real craftsman. Reliable high speed and backup phone at a great price. And they are local. Love it. read more

I have been using Sonic for more than a year and am very happy with their high speed service. It enabled me to get rid of my terrible legacy provider where a call to some far off land was needed in case of a problem. If there is an issue with Sonic, their technicians in Santa Rosa answer calls until 10pm. Sonic also made it possible for me to gt rid of my expensive land line phone service and replace it with Voice Over Internet Protocol, where calls to any part of the country are included in the low monthly charge. read more

Just got Sonic installed at the house and the installation process was quick and easy. The technician that came today Rodrigo he was very pleasant, helpful, and very knowledgeable. read more

Sonic is completely different from other internet providers. There are no hidden tricks or restrictive contracts--just a low monthly price for speeds that are much much faster than AT&T or Xfinity. Their customer service is incredible. Instead of navigating endless phone trees or dealing with unhelpful call centers, you speak to a knowledgeable person right away. Best of all, there are absolutely no limits. Other providers claim to offer unlimited data but secretly throttle your speeds if they think you use too much. Sonic never monitors or restricts your connection. read more

Internet & phone service were requested on 3/31, and installed on 4/3. Miles Novak was our technician. He was considerate, polite and very personable. He kept us updated on everything he was doing, and his installation is neatly done, inside and out. He took time to explain how to set up the phone app, and WiFi name & password. I am extremely pleased with this service. We decided to switch to Sonic because their prices & options far surpassed our previous service provider. read more

I had an optical fiber cable to my house that went down with high winds over the New Year's weekend. I wasn't able to get somebody to come out right away most likely because it is a holiday weekend plus the weather has been very bad and I'm sure there were other service issues going on, but it was easy to get through to technical support and they had somebody out early the following day. Yadzim, my field service technician, was very helpful and my internet is now up and running again! read more

Worked with Zane and Lana, both excellent in their expertise! Personable, professional, and answered my many questions to help choose the best equipment and plan for my needs. A joy with whom to work... who would've thought securing internet could be so easy ?? thanks much. read more

I changed my internet company from at&t to sonic .so far very i am very happy with the service. Fiber internet is much faster and cheaper than at&t. The Technican (Najib) did a amazing job.he was very nice and courteous. I highly recommend it. read more

Where else can you get 10Gbps Internet, US tech support, and reliable service for $59 a month? I was thrilled when Sonic announced they were coming to my neighborhood and signed up in advance. I've had the service for many years, and it's delivered near 10Gbit, without unreasonable price increases, and always provided excellent support. There's no reason to get anything else, and no reason to ever leave them once you've got their service. read more

Sonic - 8 Gbps download, 6.7 Gbps upload - Internet Service Providers Near Me - Santa Rosa, California

And when we canceled the service, they insisted that they would not refund the remaining unused service which is close to whole month for us. Funny enough, they still asked us why we left them. read more

We switch to Sonic about a month ago. So far, it has been good. Najib Kohistani was our technician and he was great. Very pleasant, polite and patient. He explained all the available options for us and the installation process was very smooth. read more

I've had Sonic WiFi for about 8 months - rarely had any issues. Just last week, I had my first outage and Sonic sent a tech named Shephered Soriano and he was great! Took his time and did things right, ensured things worked perfectly! read more

I loved Sonic when I was in Berkeley. great service, affordable, and very fast connections. On top of all that they aren't evil. I grew up with my family having to take abuse from the cable company, they had a monopoly back then so they could treat eveyone like garbage and rip them off. So even today I will never give a cable company my business. Then I moved to SoCo, I love it here but I am out in the country and options were poor. For a number of years we got our internet access from a makeshift antenna on our roof pointed at a cell phone tower. We were lucky to get 60 Mbps and we were paying too much for that. But now Sonic has come to our rescue! Glory! Hallelujah! 10,000 Mbps at less than half what I was paying before. These speeds are beyond the capabilities of most devices even. read more

Sonic - Internet Service Providers Near Me - Santa Rosa, California

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Service is not great, but okay, however what really disappointed me is that I was sold this under the pretense that I would not have escalating pricing, which now seems was not true. My price just went up $10 and when I spoke with the sales team, they said that my promotion just ended. However, upon further research, I was not in a promotion and this is just a price hike for my existing service in my area (Richmond, CA). -Once loyal customer, now considering other options read more

Sonic is the fastest internet I've ever had! I just moved into a new place and was undecided about who to go with for my internet service. After talking with friends and doing some research online, Sonic seemed to be the answer that kept coming up. And I couldn't be happier! It's also more affordable than many other providers and why I would expect of such quality service. The tech who came out to set up the router and modem was Anselmo and he did a great job! Professional, came during the hours that the appointment was scheduled for, and stayed until the job was done. 10/10 would recommend Sonic if they provide service in your area! read more