Service has been great but gotta go with facts: day 2 of no internet service in Bennet Valley and…read morezero response from customer service. They don't even bother answering the phone. Update: they called and explained the problem and they said they are working to resolve it.

My experience was very similar to the previous reviewers. I started with this company because they…read morewere the only game in town. Now they are not, but still act like they are. I loose service and call them and they have no information and promise to call when they do, but of course never call, no apologies, no refunds, nothing. Any other service I've had where that happens, they can't apologize enough and refund you more than the value of what you lost. When I decided to cancel them, they informed me that I still have to pay for 30 days! This was apparently buried somewhere in tiny print in their contract. There are NO utilities/services I have ever dealt with in 40 years that don't allow you to cancel their service then pro-rate the amount you owe up to cancellation. I would counsel anyone thinking about getting this service to look elsewhere.

Just starting with Net10 and porting my phone # s from ATT. Process went well and chat/phone reps…read morewere gracious, communicative & got the job done. They were helpful with some iPhone "settings" issues for email & voice mail. I purchased this company as a recommendation from my credit union and since I am a low data usage person, expect to save $50/mo on my 2 lines. Net10 is now owned by Verizon and I expect my phone coverage to be equal or better than the ATT coverage.

Great internet service! Rob helped me with all my internet and website questions. Thanks for your…read moretime. DS

I'm a rural IT lead -- Martin answered my call on the 2nd ring. He was my 4th service provider I…read morecalled and the only one to answer. He was knowledgeable, ready to work, and critically -- willing to drive all the way out here. He's part of a dying breed that're willing to travel more North where less money is instead of reserving his time for possible SF Bay Area gigs. Please use his services. We need more Martins.

If you are looking for someone to help you with telephone systems, cabling, wifi, voip, security…read moresystems, low voltage and more.... These guys are who you want! Martin Wolfe has owned the company for some time and his kind and thorough approach to excellence in all they do and their customer appreciation and service is TOP NOTCH. I love that they are still a small local business doing huge things and haven't sold out to the other bigger local companies that just don't compare when it comes to the things that matter most when choosing who to give your business to. Fair, go above and beyond, always available!! Martin answer his phone 7 days a week am or pm for his clients, personally! If you need telecomm help or incredible, in-depth advice with integrity... call Martin. Not to mention how much volunteer work and fund raising he does personally within the community and victims of natural disasters! Incredible!

Amazingly quick response. Returned call next day and was able to come to our Healdsburg property…read morewithin a couple of days. We were having issues w ATT WiFi, internet for 2 years! He recommended switching to Xfinity which in our area is 10x faster and actually cheaper! Alex was fast, didn't waste our time and helped us facilitate the switch. Thanks so much!

Alex installed windows 11 on my laptop and addressed concerns I had about upcoming changes to…read moreGoogle Photos. Afterward, I had problems with sound. I was forced to reboot the computer every day in order to get sound. He came back and did some more stuff. I offered to pay for his time but he refused. The problem persisted. What happened next was a surprise: Alex ghosted me! Numerous calls and texts were ignored. I called Microsoft who called me back in two minutes and resolved the problem in twenty minutes by updating a driver from the Dell website. Seems a bit basic to me.

In 2024, we trusted Granko Inc. to fix our unstable Comcast wifi issues and bring their…read more"professional expertise" to our network. This is a sad story of the betrayal of that trust, their underhanded ways and the hero who ultimately saved the day! With their matching Tshirts and cringey bravado, Granko descended upon our property promising a new era in internet stability; "you'll never have to call Comcast again... just us!" Oh boy... you know the type. We hoped they'd do right by us so we whipped off a positive review when they finished. PRO TIP: Never, for any reason, write a good review in the first 24-48 hours. Within a few days, the system reverted to its old tricks--dropping Sonos amps, latency issues and random WiFi shut downs. But worse...where we once had WiFi throughout our property, we now had nothing outside our homes. What? We had just paid for extenders to boost the signal and exorbitant labor fees only to make things dramatically worse. What then ensued were a flurry of emails from July - Dec, more equipment and labor charges. Granko claimed the wiring was compromised, sonos amps weren't hardwired, Sonos did software updates, faulty splitters, etc... all those fixes were implemented but surprise, surprise! Everything was exponentially worse. In 2025, medical issues sidelined us and frankly, we didn't want to deal with Granko. It was annoying, they never re-examined network wide solutions and consistently threw more equipment at any issue. Sensing a pattern here, folks? In July, 2026, we foolishly decided to call them as issues still plagued the system.Their answer? More equipment and labor. And, once again, no change. At this time, quite randomly, we found out that we were missing some equipment. We then went through the digital site map with Granko. In 2024, we had paid for 4 ULTRA 60W network switches but they were nowhere on the map. Just last month, we had paid for 2 U7s, only one appeared on the map. Granko admitted they swapped out 3 of the ULTRA 60W for a cheaper product but never told us. And they had no idea where the 4th switch was. They blamed the missing U7 on the old "miscommunication between techs". I picked up the owed U7. Granko's wife gave me a taped up box which had been previously opened with the accessory packaging opened. Classy! Thankfully we had been interviewing technicians and Diego Cid of Sonoma Tech Solutions came for a consultation! Within 40 minutes, he assessed the situation. Diego spent 2 days in 90 degree heat, modernizing and optimizing our network. He reinstalled routers and switches, corrected the network topology establishing a single gateway and end-to-end network, put Sonos under the same network and adjusted for multiroom operation. He also found that Granko never installed the U7s and other boosters properly... they had them too low, their reach was totally neutered by obstructions! Diego also cleaned up all the wiring in our boxes. See pic below. The caption function isn't working... the messy cabinet is what Granko left us. The beautiful, neat and accessible cabinet is Diego's) Within moments, after he finished, our system started performing beautifully. We had WiFi around the property, the internet speed was faster and our Sonos amps were working beautifully. It's been a few weeks now without an issue... since our problems were daily, the change was obvious!!! So this begs these questions... --Does Granko install for obsolescence? Do they intentionally build a system that will routinely fail so they can add more equipment/labor, creating an endless money stream? Did they see us, 70+ senior women, as marks? --Does Granko know what they're doing? Pretty incompetent not to know how to install U7s and boosters. Worse, Sonoma Tech Solutions took minutes to understand the network topography was completely unworkable. Intentional (see point above) or perhaps they have no idea what they are doing?? Regardless of who you hire, do a full review of what they promised and all the prepaid equipment to accomplish that. If you are interested in getting the work done professionally and right the first time, contact Diego Cid at Sonoma Tech Solutions (707) 237-4894.

If we could give them a negative 100 we would. This company…read morewas hired to do a Control4 upgrade of my system and was given a list of tasks to perform. Their quote was higher than other dealers but the assurances they gave to fix everything got us to select them. They came in and replaced a lot of hardware saying it was needed to make the system better. Granko did the hardware work and one task out of 12 and then refused to finish the job but wanted to be paid a $5,000 balance on a $13,000 quote. Then they insisted on getting another $15,000 to finish the work they promised would be done in the first job and even more money for other work. We refused to pay the bill until the work was completed as agreed and the owner's wife threatened collections and court. Then when we refused to pay because they would not make it right, our entire system crashed and was not operatable for 5 days. Turns out they installed software to allow them to get into the system remotely which they did not have permission to install and they concealed it from me and did not provide the passwords to the system. We know that Granko turned off our system remotely because they said " Gee we can fix your system easily, just pay the bill for the work you say we didn't do!" We had to pay a network company to come in and reset the wifi system and remove the secret access that Granko installed. DON'T USE THIS COMPANY THEY ARE MISREPRESENTING CAPABILITY, AND DON'T KEEP THEIR WORD. THEY REFUSED TO COMPROMISE AND THEY OVERESTIMATED THEIR WORTH. THEY GIVE US A BIG STORY AND DIDN'T LIVE UP TO 10% OF WHAT THEY PROMISED. WE ARE SUING THIS COMPANY TO RECOVER OUR LOSSES AND HAVE OUR SYSTEM RESTORED BY ANOTHER COMPANY AT GRANKO'S EXPENSE. This company is a ripoff and can't be trusted. They tell you one thing and do something else. Our system is slower and crashes now than when they started working on the system. The problems increased instead of being solved.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

UPDATE - Dan from Potter AV locked me out of my system, intentionally as he threatened he would and…read morethen changed his business name. They have now changed their name and are working under Sonoma AV. It's cost me about $5,000 to have a reputable company come in and undo his damage. I mean, are you kidding me? We've got guys who are messing with your service intentionally, when they're in charge of your security. That's terrifying.!

Potter video really stepped up the personal service. Educated us and were patient along the…read moreprocess. We went with their suggestions and expertise. We are so happy with the results. We are secure in Knowing they will always be there to back up the products & installation. We feel very spoiled. We love our Potter Video, Audio and security all wrapped up in our smart home systems. Thanks George & Dan!!

A Rare Level of Professionalism and Excellence…read more Ben and his team recently handled the exterior security camera installation for our business premises, and the experience was exceptional. They were professional, dependable, and kept us informed at every stage of the process, ultimately completing the job ahead of schedule. It is refreshing to work with a company that operates with this level of integrity. Ben's pride in his business and commitment to his reputation shine through in the quality of their work. They have earned our highest recommendation.

Ben fixed what Comcast couldn't figure out for over a year. He was fast, professional, and a…read morepleasure to work with. I will call him with all my IT needs. Highly recommended!